In regards to the customer's complaintI have looked into the details of Latimer County Tag Agency's accountI have also listened to all calls in regards to this accountThis customer has been doing business with us since and has purchased on multiple occasions from usFor this we appreciate your businessOver the past days we have been changing out shipping procedures and a few things have fell through the cracks, not saying this as an excuse but just so that you knowThe Latimer County Community Guide Magnets were printed and delivered back to our shipping facility some time ago along with other projectsWhen received, the new procedure that our shipping tem is supposed to follow was not and this project along with a few others were shelved by accident as a return box not an outgoing shipment that needed to get broken down and shippedI have made contact with our shipping manager and he is having the project located and pulledWe will process the shipments of this project immediately and get the magnets shippedDue to the breakdown on our part, I am offering to provide Latimer County Tag Agency a free ad on the next edition that we produce
I have reviewed the response and my feelings have not changed about the companies practices I should have just done my research before believing that they were a reputable company As here on the Revdex.com they have had complaints in the last three years, and of them being within the last year If you read the consumers complaints they all have a common issue, the company is not providing what was told to the purchaser As I have already stated, the first person I had talk to told me they were doing this for Adams County and they were distributing them to new home buyers, I was then transferred to another person, that is where the phone call has been recorded I am not saying I didn't agree to the purchase of the ad space, but I am saying I was mislead on who was distributing them, as I would not have agreed to any ad space otherwise To state that I did not try to work with Legacy on this issue is incorrect, I called several times to make sure who was distributing them, and this went on for several weeks After getting tired of hearing who they might and emphasize might have lined up on distributing the product I decided to cancel At that time they informed me that I was going to be charged a cancelation fee, I explained to them I did not agree with the fee because they had not done anything for my business, no proof ads of what it was going to look like as a final product If taking my logo off the web an sending it to me and charging me a fee is what they thought was fair, I apologize not agreeing with that at all They never produced anything what so ever that showed a final product, they never had a distribution company lined up even to the day I canceled I paid my cancelation fee as they had requested, and glad I did because reading the reviews the company likes to send people to collections for not paying for services not up to purchasers satisfaction My opinion of this companies practices have not changed and this all could have been settled by not charging me a fee for copying my logo off the web, as I had never sent it to them I informed them when I paid my fee that I was going to file a complaint to let others know of how this company operates Like I said before and I will keep saying, they could have just not charged me for copying my logo, sending a bill with my logo on it, and not providing any proof of what final product was to look like Buyers remorse had nothing to do with this transaction, as if it would have been what I was told I would have went forward with it Instead they charged me for canceling something that really never began
In regards to the clients complaintI have looked into this and here is what I have foundOn 7/5/ [redacted] spoke with ***, a sales representative here at Legacy Innovations [redacted] pitched [redacted] an ad space on the Cumberland County Community Guide Magnet project that we were working onAt the time [redacted] agreed to place an ad for State Farm on the projectNow, we do not take orders straight from the sales representative, there is a secondary process that is involvedThis process includes all ad placements to go through verification to ensure that the client understands what they are agreeing to and confirms that they do want to place the ad as well as agree to the terms of sale.During the verification process [redacted] agreed to the terms of the sale and placed the orderThis order included the price of the ad placement was $ [redacted] also went over the basics of what was going to be placed on the advertisement [redacted] was going to email over a copy of her business card so that we could use the information for her advertisement [redacted] was also informed that she would receive an ad proof in the mail in about to business daysWe also informed [redacted] that is we did not receive her business card by the time our graphics department was going to create her ad, she would receive a generic ad proofIn the case that she were to receive a generic ad proof, she could then just mail back her business card with the ad proof noting that changes were neededWe work with roughly 15,clients per year, all of which the clients are extremely busy and for the most part, many forget to send us the content of what they want to be featured in their ad until they receive the generic ad proof in the mailWe create generic ad proofs in these circumstances to get out clients to review their ad because there are timelines for ads to be done and corrected so that we can go to print for the projectI have attached a copy of the proof that was sent to the customerThe proof sheet states that the client needs to review the proof and if corrections are needed, they need to inform us what needs to be changedIt also states that the needs to note any changes and return the proof sheet back to us within days and we will continue to make any additional changes for up to daysAfter that time period, corrections may not be accepted [redacted] , did not notate any correctionsEven though [redacted] was informed and agreed during verification that she would inform us of any corrections or changes that needed to be made.Our verification process as stated above also goes over the terms of sale [redacted] was notified during this call that "All Sales Are Final" but that we do allow cancellations up to hours from verification without penalty and after the hours, "All Sales Are Final Due To Limited Ad Space" [redacted] agreed to all of the terms of sale and agreed to place the ad on the projectIn addition, to confirm the ad placement, [redacted] gave a verification code of ***Even though she agreed to all of the terms of sale, we still allowed [redacted] to cancel her ad placement, but, we did so with penaltyThis penalty was in the form of a cancellation fee of $We did this even though we could have held the "All Sales Are Final" [redacted] had every opportunity to decline to place her adAt any time during the verification call she could have stated that she was not interested or wanted to see something before moving forwardShe did not do this though and placed the adBased on the verification call, which I am sending in along with my response, we did exactly what we stated we would do but [redacted] did notThe cancellation fee will not be refunded to the clientHad [redacted] handled the situation differently, there is a chance that we might have refunded it or waived part of itJust because a client decided not to follow through with what they have agreed to does not constitute a valid reason to file a complaintIn fact, I have the right to file a complaint against State Farm for breaking their contractual obligation in regards to this adWe ask that this complaint be deleted as it was the client that decided to break her verbal contract with Legacy
I am writing this in regards to the complaint filedIn order for me to be able to fully answer the complaint I do need more informationI tried doing a search based off the email address provided and the name of the person but have not come up with any informationIf you can provide me the name of the company as it would appear in our records I can get this information pulled and find out what happened.n regards to part of the complaint, we have gone through a lot of changes internally over the past several monthsTHese changes, while in the long run will make project management a lot better for our clients, did cause some issues upfrontWe have replaced a few key employees, one of which is the one that was over the production of the community guide magnetsThis is not an excuse and I pride myself on trying to make sure that each and every client has a pleasant experience with my companyWe have made a few mistakes and are working on getting all of the projects that should have been printed and shipped out, completed.? At this time we have roughly different projects that are at our production facility getting printedHalf of them will be at our shipping facility within the next weeks and the other half will be there within a monthI do apologize for the delay in getting the magnets shipped outWe did make a mistake and will have this matter resolved shortly.If you can provide me the name of the business I will look to see which batch of projects this is in and make sure that they get shipped ASAPOnce again, I am sorry for the delayIn regards to making this right for the client(s), I will put something together to make sure that each client that was delayed, we do something to try to make it right for them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I received a call from [redacted] at Legacy on 12/indicating that her management approved me to be sent a full refund, due to the fact that the original representative lied to me regarding the distribution of the magnetsThey claim that I will receive my check just shortly after the 1st of the year, so I am currently awaiting said check.Regarding the response previously submitted, I am rejecting it since it did not address the issue at hand - the issue is that the company lied about the distribution of the magnets when they first contacted me regarding advertisingThe magnets were to be distributed by the county offices, police stations, and fire stations throughout McKean countyThat would be a wonderful opportunity, and that is the only reason why I agreed to be a part of this campaignI was then informed early November that no one was to be distributing the magnets - the original representative from Legacy LIEDWhy would I want to pay some ridiculous amount for advertising on a magnet that is not being distributed anywhere useful? Hence, my request for a refund since the company lied about what was to be done with the magnets.At this time, I await the refund checkIf that comes through, as my phone contact [redacted] has indicated, then I will be satisfiedI am waiting, however, for that to happen at this time Regards, [redacted] ***
I have reviewed the response and my feelings have not changed about the companies practices. I should have just done my research before believing that they were a reputable company. As here on the Revdex.com they have had complaints in the last three years, and of them being within the last year. If you read the consumers complaints they all have a common issue, the company is not providing what was told to the purchaser. As I have already stated, the first person I had talk to told me they were doing this for Adams County and they were distributing them to new home buyers, I was then transferred to another person, that is where the phone call has been recorded. I am not saying I didn't agree to the purchase of the ad space, but I am saying I was mislead on who was distributing them, as I would not have agreed to any ad space otherwise. To state that I did not try to work with Legacy on this issue is incorrect, I called several times to make sure who was distributing them, and this went on for several weeks. After getting tired of hearing who they might and emphasize might have lined up on distributing the product I decided to cancel. At that time they informed me that I was going to be charged a cancelation fee, I explained to them I did not agree with the fee because they had not done anything for my business, no proof ads of what it was going to look like as a final product. If taking my logo off the web an sending it to me and charging me a fee is what they thought was fair, I apologize not agreeing with that at all. They never produced anything what so ever that showed a final product, they never had a distribution company lined up even to the day I canceled. I paid my cancelation fee as they had requested, and glad I did because reading the reviews the company likes to send people to collections for not paying for services not up to purchasers satisfaction. My opinion of this companies practices have not changed and this all could have been settled by not charging me a fee for copying my logo off the web, as I had never sent it to them. I informed them when I paid my fee that I was going to file a complaint to let others know of how this company operates. Like I said before and I will keep saying, they could have just not charged me for copying my logo, sending a bill with my logo on it, and not providing any proof of what final product was to look like. Buyers remorse had nothing to do with this transaction, as if it would have been what I was told I would have went forward with it. Instead they charged me for canceling something that really never began.
I was played the tape recorded message that our newly hired employee answered the call from Legacy InnovationsIt did not state that he claimed to be in charge of making purchasing decisionsThe business owners are the only ones with the power to make these decisionsWe did do advertisement with our local newspaper that ***l [redacted] states he thought this was the aforementioned advertisementBut alas, our company only makes purchases with signature approval from the owners onlyWe asked this company years ago to remove us from any & all future contact for how their business was handled with us thenWe were contacted by the local school to make a fraud report on this company then because the advertisement that was supposed to be handled by them on a basketball program was not done for several of the businesses that paid to have it doneAnd both the school and local businesses thought that this was advertisement through our local Chamber of CommerceAfter all was said and done Legacy Innovations refunded some of the advertisement cost and agreed not to contact us againBack to this current issue #1- We never should have been recontacted by this business as was requested#2- No signature for approval for work to be done was given to this company for them to do work with usOne of our new employees of course was unaware of this fact because it was 1-yrs ago that we requested no further contactWe are a very busy company that does not have time to screen every call or email received by businesses wanting to advertise for usWe took it for granted that when we said don't contact us again it would be honoredThat is the main reason that I am angry/frustrated with this companyHad they adhered to that we would not be where we are today making complaintsOur attorney has been given all of the info that we have concerning this company and states we will take it where we need to if not settled properlyThe other claim that was dismissed was handled by this company's President & he is the one who proclaimed we would never have to worry about his company contacting us againWhat happened to that promise/claim? We did not give any info on payment for this advertisement because only the owner can give out payment infoNot our employeesLegacy's advertisement employee did not receive approval from our company
During one of his calls with Legacy Magnets, [redacted] was told that these magnets would reach 10,households per phonebook distribution I understand that the Legacy Rep has listened to two phone calls, however, there were multiple phone calls between Mr [redacted] and Mrs [redacted] with Legacy Attached is the welcome letter we received thanking us for our sponsorship benefiting Cabarrus Co - NC Community Guide It states, "It is with your support that we are able to provide this service to your community free of charge." Legacy has not provided any service to our community free of charge Everyone on the magnet has paid for ad space and only received the complimentary magnets (refer to invoice) If the magnets are complimentary, what did we purchase? We ordered these magnets to support our community and get word out about our business We have spoken to other businesses on the magnet we received and they purchased the ad under the same pretenses as our company Also, the letter states nothing about the time period in which these magnets would arrive or be distributed as your response stated If a company is having trouble with delivery and know it has been an issue, why not notify the customer I have also attached the ad proof sheet These three documents are all of the mail correspondence I have received from Legacy We would like a full refund of $for not following through with advertising our company as we were led to believe would happen and for not providing any other sort of service our community for the $we paid as stated in our welcome letter
In regards to the customer's complaintI have looked into the details of Latimer County Tag Agency's accountI have also listened to all calls in regards to this accountThis customer has been doing business with us since and has purchased on multiple occasions from usFor this we appreciate your businessOver the past days we have been changing out shipping procedures and a few things have fell through the cracks, not saying this as an excuse but just so that you knowThe Latimer County Community Guide Magnets were printed and delivered back to our shipping facility some time ago along with other projectsWhen received, the new procedure that our shipping tem is supposed to follow was not and this project along with a few others were shelved by accident as a return box not an outgoing shipment that needed to get broken down and shippedI have made contact with our shipping manager and he is having the project located and pulledWe will process the shipments of this project immediately and get the magnets shippedDue to the breakdown on our part, I am offering to provide Latimer County Tag Agency a free ad on the next edition that we produce
I have reviewed the response and my feelings have not changed about the companies practices I should have just done my research before believing that they were a reputable company As here on the Revdex.com they have had complaints in the last three years, and of them being within the last year If you read the consumers complaints they all have a common issue, the company is not providing what was told to the purchaser As I have already stated, the first person I had talk to told me they were doing this for Adams County and they were distributing them to new home buyers, I was then transferred to another person, that is where the phone call has been recorded I am not saying I didn't agree to the purchase of the ad space, but I am saying I was mislead on who was distributing them, as I would not have agreed to any ad space otherwise To state that I did not try to work with Legacy on this issue is incorrect, I called several times to make sure who was distributing them, and this went on for several weeks After getting tired of hearing who they might and emphasize might have lined up on distributing the product I decided to cancel At that time they informed me that I was going to be charged a cancelation fee, I explained to them I did not agree with the fee because they had not done anything for my business, no proof ads of what it was going to look like as a final product If taking my logo off the web an sending it to me and charging me a fee is what they thought was fair, I apologize not agreeing with that at all They never produced anything what so ever that showed a final product, they never had a distribution company lined up even to the day I canceled I paid my cancelation fee as they had requested, and glad I did because reading the reviews the company likes to send people to collections for not paying for services not up to purchasers satisfaction My opinion of this companies practices have not changed and this all could have been settled by not charging me a fee for copying my logo off the web, as I had never sent it to them I informed them when I paid my fee that I was going to file a complaint to let others know of how this company operates Like I said before and I will keep saying, they could have just not charged me for copying my logo, sending a bill with my logo on it, and not providing any proof of what final product was to look like Buyers remorse had nothing to do with this transaction, as if it would have been what I was told I would have went forward with it Instead they charged me for canceling something that really never began
In regards to the clients complaintI have looked into this and here is what I have foundOn 7/5/ [redacted] spoke with ***, a sales representative here at Legacy Innovations [redacted] pitched [redacted] an ad space on the Cumberland County Community Guide Magnet project that we were working onAt the time [redacted] agreed to place an ad for State Farm on the projectNow, we do not take orders straight from the sales representative, there is a secondary process that is involvedThis process includes all ad placements to go through verification to ensure that the client understands what they are agreeing to and confirms that they do want to place the ad as well as agree to the terms of sale.During the verification process [redacted] agreed to the terms of the sale and placed the orderThis order included the price of the ad placement was $ [redacted] also went over the basics of what was going to be placed on the advertisement [redacted] was going to email over a copy of her business card so that we could use the information for her advertisement [redacted] was also informed that she would receive an ad proof in the mail in about to business daysWe also informed [redacted] that is we did not receive her business card by the time our graphics department was going to create her ad, she would receive a generic ad proofIn the case that she were to receive a generic ad proof, she could then just mail back her business card with the ad proof noting that changes were neededWe work with roughly 15,clients per year, all of which the clients are extremely busy and for the most part, many forget to send us the content of what they want to be featured in their ad until they receive the generic ad proof in the mailWe create generic ad proofs in these circumstances to get out clients to review their ad because there are timelines for ads to be done and corrected so that we can go to print for the projectI have attached a copy of the proof that was sent to the customerThe proof sheet states that the client needs to review the proof and if corrections are needed, they need to inform us what needs to be changedIt also states that the needs to note any changes and return the proof sheet back to us within days and we will continue to make any additional changes for up to daysAfter that time period, corrections may not be accepted [redacted] , did not notate any correctionsEven though [redacted] was informed and agreed during verification that she would inform us of any corrections or changes that needed to be made.Our verification process as stated above also goes over the terms of sale [redacted] was notified during this call that "All Sales Are Final" but that we do allow cancellations up to hours from verification without penalty and after the hours, "All Sales Are Final Due To Limited Ad Space" [redacted] agreed to all of the terms of sale and agreed to place the ad on the projectIn addition, to confirm the ad placement, [redacted] gave a verification code of ***Even though she agreed to all of the terms of sale, we still allowed [redacted] to cancel her ad placement, but, we did so with penaltyThis penalty was in the form of a cancellation fee of $We did this even though we could have held the "All Sales Are Final" [redacted] had every opportunity to decline to place her adAt any time during the verification call she could have stated that she was not interested or wanted to see something before moving forwardShe did not do this though and placed the adBased on the verification call, which I am sending in along with my response, we did exactly what we stated we would do but [redacted] did notThe cancellation fee will not be refunded to the clientHad [redacted] handled the situation differently, there is a chance that we might have refunded it or waived part of itJust because a client decided not to follow through with what they have agreed to does not constitute a valid reason to file a complaintIn fact, I have the right to file a complaint against State Farm for breaking their contractual obligation in regards to this adWe ask that this complaint be deleted as it was the client that decided to break her verbal contract with Legacy
I am writing this in regards to the complaint filedIn order for me to be able to fully answer the complaint I do need more informationI tried doing a search based off the email address provided and the name of the person but have not come up with any informationIf you can provide me the name of the company as it would appear in our records I can get this information pulled and find out what happened.n regards to part of the complaint, we have gone through a lot of changes internally over the past several monthsTHese changes, while in the long run will make project management a lot better for our clients, did cause some issues upfrontWe have replaced a few key employees, one of which is the one that was over the production of the community guide magnetsThis is not an excuse and I pride myself on trying to make sure that each and every client has a pleasant experience with my companyWe have made a few mistakes and are working on getting all of the projects that should have been printed and shipped out, completed.? At this time we have roughly different projects that are at our production facility getting printedHalf of them will be at our shipping facility within the next weeks and the other half will be there within a monthI do apologize for the delay in getting the magnets shipped outWe did make a mistake and will have this matter resolved shortly.If you can provide me the name of the business I will look to see which batch of projects this is in and make sure that they get shipped ASAPOnce again, I am sorry for the delayIn regards to making this right for the client(s), I will put something together to make sure that each client that was delayed, we do something to try to make it right for them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I received a call from [redacted] at Legacy on 12/indicating that her management approved me to be sent a full refund, due to the fact that the original representative lied to me regarding the distribution of the magnetsThey claim that I will receive my check just shortly after the 1st of the year, so I am currently awaiting said check.Regarding the response previously submitted, I am rejecting it since it did not address the issue at hand - the issue is that the company lied about the distribution of the magnets when they first contacted me regarding advertisingThe magnets were to be distributed by the county offices, police stations, and fire stations throughout McKean countyThat would be a wonderful opportunity, and that is the only reason why I agreed to be a part of this campaignI was then informed early November that no one was to be distributing the magnets - the original representative from Legacy LIEDWhy would I want to pay some ridiculous amount for advertising on a magnet that is not being distributed anywhere useful? Hence, my request for a refund since the company lied about what was to be done with the magnets.At this time, I await the refund checkIf that comes through, as my phone contact [redacted] has indicated, then I will be satisfiedI am waiting, however, for that to happen at this time Regards, [redacted] ***
I have reviewed the response and my feelings have not changed about the companies practices. I should have just done my research before believing that they were a reputable company. As here on the Revdex.com they have had complaints in the last three years, and of them being within the last year. If you read the consumers complaints they all have a common issue, the company is not providing what was told to the purchaser. As I have already stated, the first person I had talk to told me they were doing this for Adams County and they were distributing them to new home buyers, I was then transferred to another person, that is where the phone call has been recorded. I am not saying I didn't agree to the purchase of the ad space, but I am saying I was mislead on who was distributing them, as I would not have agreed to any ad space otherwise. To state that I did not try to work with Legacy on this issue is incorrect, I called several times to make sure who was distributing them, and this went on for several weeks. After getting tired of hearing who they might and emphasize might have lined up on distributing the product I decided to cancel. At that time they informed me that I was going to be charged a cancelation fee, I explained to them I did not agree with the fee because they had not done anything for my business, no proof ads of what it was going to look like as a final product. If taking my logo off the web an sending it to me and charging me a fee is what they thought was fair, I apologize not agreeing with that at all. They never produced anything what so ever that showed a final product, they never had a distribution company lined up even to the day I canceled. I paid my cancelation fee as they had requested, and glad I did because reading the reviews the company likes to send people to collections for not paying for services not up to purchasers satisfaction. My opinion of this companies practices have not changed and this all could have been settled by not charging me a fee for copying my logo off the web, as I had never sent it to them. I informed them when I paid my fee that I was going to file a complaint to let others know of how this company operates. Like I said before and I will keep saying, they could have just not charged me for copying my logo, sending a bill with my logo on it, and not providing any proof of what final product was to look like. Buyers remorse had nothing to do with this transaction, as if it would have been what I was told I would have went forward with it. Instead they charged me for canceling something that really never began.
I was played the tape recorded message that our newly hired employee answered the call from Legacy InnovationsIt did not state that he claimed to be in charge of making purchasing decisionsThe business owners are the only ones with the power to make these decisionsWe did do advertisement with our local newspaper that ***l [redacted] states he thought this was the aforementioned advertisementBut alas, our company only makes purchases with signature approval from the owners onlyWe asked this company years ago to remove us from any & all future contact for how their business was handled with us thenWe were contacted by the local school to make a fraud report on this company then because the advertisement that was supposed to be handled by them on a basketball program was not done for several of the businesses that paid to have it doneAnd both the school and local businesses thought that this was advertisement through our local Chamber of CommerceAfter all was said and done Legacy Innovations refunded some of the advertisement cost and agreed not to contact us againBack to this current issue #1- We never should have been recontacted by this business as was requested#2- No signature for approval for work to be done was given to this company for them to do work with usOne of our new employees of course was unaware of this fact because it was 1-yrs ago that we requested no further contactWe are a very busy company that does not have time to screen every call or email received by businesses wanting to advertise for usWe took it for granted that when we said don't contact us again it would be honoredThat is the main reason that I am angry/frustrated with this companyHad they adhered to that we would not be where we are today making complaintsOur attorney has been given all of the info that we have concerning this company and states we will take it where we need to if not settled properlyThe other claim that was dismissed was handled by this company's President & he is the one who proclaimed we would never have to worry about his company contacting us againWhat happened to that promise/claim? We did not give any info on payment for this advertisement because only the owner can give out payment infoNot our employeesLegacy's advertisement employee did not receive approval from our company
During one of his calls with Legacy Magnets, [redacted] was told that these magnets would reach 10,households per phonebook distribution I understand that the Legacy Rep has listened to two phone calls, however, there were multiple phone calls between Mr [redacted] and Mrs [redacted] with Legacy Attached is the welcome letter we received thanking us for our sponsorship benefiting Cabarrus Co - NC Community Guide It states, "It is with your support that we are able to provide this service to your community free of charge." Legacy has not provided any service to our community free of charge Everyone on the magnet has paid for ad space and only received the complimentary magnets (refer to invoice) If the magnets are complimentary, what did we purchase? We ordered these magnets to support our community and get word out about our business We have spoken to other businesses on the magnet we received and they purchased the ad under the same pretenses as our company Also, the letter states nothing about the time period in which these magnets would arrive or be distributed as your response stated If a company is having trouble with delivery and know it has been an issue, why not notify the customer I have also attached the ad proof sheet These three documents are all of the mail correspondence I have received from Legacy We would like a full refund of $for not following through with advertising our company as we were led to believe would happen and for not providing any other sort of service our community for the $we paid as stated in our welcome letter