Legacy Insurance Services

please find the enclosed response as related to this loss.Dear Mr. [redacted], We are in receipt of your additional information submitted to our office on October 5th, 2017, as directed to the Revdex.com regarding the referenced matter. We have reviewed the material you have submitted and agree that your request is reasonable. An additional payment in the amount of $945.00 will be issued, as we have previously issued payment in the amount of $550.00As of this writing, we have fulfilled your request for full payment of $1,495.00 for the diminished value to your vehicle. If you have any additional questions as related to this letter or claim, kindly contact the undersigned. Sincerely,Legacy Insurance Services for Arizona Automobile Insurance Company

please find the enclosed response

Mr. [redacted], It is always our intent to settle our claims in a fair and reasonable manner. As per your concern, it appears as though we have remained in contact with you listed attorney. Additionally, we have been in contact with you as of this writing and have addressed your concerns to which you...

have confirmed understanding of. We have provided the next steps in our claim handling process and have alerted you via email to said steps. If you have any additional questions of concern, kindly contact the undersigned. Regards, [redacted]QA Claims Analyst Manager Legacy Insurance Services|a member of the Western National Insurance Group                                     �...⇄ Box 50600, Phoenix, AZ 85076  |  www.legacymga.com * Email: [email protected]  |  ( Direct: 480.346.2626 |  7 Fax: 480-413-9163

Mr.
[redacted],We are in receipt of your 2nd request for resolution regarding the above noted claim. It is always our intent
to settle our claims in a fair and reasonable manner. In
review of your concern received January 4th, we have attempted to
reach you accordingly. As of your most recent request via Revdex.com in addition to
your verbal consent we have sought your sister [redacted] to discuss the matters at
hand. Please see the noted.The
following was discussed: On January 12, 2017 11:10 A.M.
I discussed our obligation under the policy.Specifically:A.  We have mailed out a total loss offer
package, which requires the registered owner to review and determine the best
option for settlement (i.e. owner retained or insurance retained)Upon the registered owner’s
decision and option taken, we may require the salvage title. Upon
receipt, we will pay the claim accordingly. B. [redacted] has never
been excluded from your policy. Upon receipt of your contractual agreement with
us, you were listed as the sole policy holder. On 12/15/16 [redacted] was
added as an additional driver to your policy. Documents were mailed for
your review and record.On 12/22/16 We advised
[redacted] that at your option as the primary policy holder, you would need
to exclude [redacted] on the policy should you choose to do so. As of this writing we
have not been requested or notified to exclude [redacted]. C. Lastly, we explained the
excess coverage letter you received, to [redacted]. You received this letter to protect/inform
you that damages to the other driver’s vehicle may potentially exceed your
limit of liability. We request you notify us immediately, should you be served
with a lawsuit if there are excess damages over your property damage limit of
10,000.00. This letter is customary, to protect your interest. As
of this writing, [redacted] reiterated her understanding of your claim status, the
next steps, coverages provided and our process for the letter you received. She
had no additional questions. Should you still have questions regarding any of
the above noted information, please contact the undersigned directly. Sincerely, Legacy Insurance Services for Arizona
Automobile Insurance Company

Mr. [redacted], 
I have attempted to reach you multiple times and most recently had conversation with [redacted], who indicated she would have you call me directly to discuss and address your concerns and questions. Please find the enclosed response for your review and kindly contact me...

direct at your convenience.  
Annette G[redacted]
QA Claims Analyst ManagerLegacy Insurance Services  |  a member of the Western National Insurance Group
[redacted]  *  [redacted]  *  [redacted]

"Arial",sans-serif; font-size: 10pt;">May 20, 2016
 
 
Revdex.com
4428 N. 12th Street
Phoenix, AZ 85014
 
RE:       Complainant      :           [redacted]
            Our Insured       :           Alejandro [redacted]z
_          Claim #             :           SD [redacted]
            Date of Loss     :           4/28/16
            Complaint ID    :           [redacted]
             
 
Dear Conciliation & Engagement Specialist
 
We are in receipt of your letter regarding the above noted complaint.  Please note the following:
 

This claim was reported to us by [redacted] on April 28, 2016
Neither our policyholder, [redacted] nor the listed driver, [redacted] reported the loss to us.
We needed to speak with our insured to confirm the reported facts of loss / loss occurrence.   
During our investigation of this claim we had made arrangements to have [redacted] vehicle appraised.  
As of May 19, 2016 we had completed our investigation and had received [redacted]’s vehicle appraisal.
On May 20. 2016
We spoke to Ms. [redacted] telephonically and discussed the following:
The claim status
Our  supplemental repair and rental reimbursement processes
Obtained the body shop name that she selected to have repair her vehicle, [redacted]
We requested an indemnity check payable to [redacted]  and Precision Auto Body and mailed it to Ms. [redacted] to address her vehicle’s respective damage
 
If you have any questions or wish to discuss the matter further, please feel free to contact the undersigned.
 
 
Sincerely,
 
Legacy Insurance Services
for Arizona Automobile Insurance Company
 
Linda T[redacted]
Casualty Claim Manager, Ext [redacted]

Do not get this company for insurance yes it is cheap but if you ever are in a car accident they have horrible customer service, there agents are horrible especially Christiana VERY UNPROFESSIONAL very incompetent and rude! this company sucks!

Do not get this company for insurance yes it is cheap but if you ever are in a car accident they have horrible customer service, there agents are horrible especially Christiana VERY UNPROFESSIONAL very incompetent and rude! this company sucks!

"Arial",sans-serif; font-size: 10pt;">May 20, 2016
 
 
Revdex.com
4428 N. 12th Street
Phoenix, AZ 85014
 
RE:       Complainant      :           [redacted]
            Our Insured       :           Alejandro [redacted]z
_          Claim #             :           SD [redacted]
            Date of Loss     :           4/28/16
            Complaint ID    :           [redacted]
             
 
Dear Conciliation & Engagement Specialist
 
We are in receipt of your letter regarding the above noted complaint.  Please note the following:
 

This claim was reported to us by [redacted] on April 28, 2016
Neither our policyholder, [redacted] nor the listed driver, [redacted] reported the loss to us.
We needed to speak with our insured to confirm the reported facts of loss / loss occurrence.   
During our investigation of this claim we had made arrangements to have [redacted] vehicle appraised.  
As of May 19, 2016 we had completed our investigation and had received [redacted]’s vehicle appraisal.
On May 20. 2016
We spoke to Ms. [redacted] telephonically and discussed the following:
The claim status
Our  supplemental repair and rental reimbursement processes
Obtained the body shop name that she selected to have repair her vehicle, [redacted]
We requested an indemnity check payable to [redacted]  and Precision Auto Body and mailed it to Ms. [redacted] to address her vehicle’s respective damage
 
If you have any questions or wish to discuss the matter further, please feel free to contact the undersigned.
 
 
Sincerely,
 
Legacy Insurance Services
for Arizona Automobile Insurance Company
 
Linda T[redacted]
Casualty Claim Manager, Ext [redacted]