Legal Aid Services Inc

Review: I received a notice in the mail re: receiving a loan modification. I sent it back requesting this service. I was contacted by [redacted] who sent my loan modification papers by e mail. I filled them out and returned this by Fax. I was then turned over to [redacted] in the Processing dept. He told me to not make my mortgage payment for 2 months. It was July 21st when I made the first contact by phone and initially my phone calls were answered and requests made for more info. which I sent them by fax from FedX. They never returned calls with one exception and eventually the phone numbers were not answering or there was an automatic message. When told I qualified, I sent them 3,750 by wire from my bank to US Bank as they had sent me the payment authorization form.On Dec. 4, their customer service e mailed me their "up to date information" re: current phone # and e mail. I've called that number several times and only get a message saying that messages are full and I must call back another time! After reading the complaints from Revdex.com regarding them, I realize that I have been caught up in a scam. I am 74 years of age and retired on a small pension and SS with no reserves. After spending 200.00 to fax them documents I am out 4,000.00. They have been doing this for a long time. Why can't they be stopped! This is America, the land of opportunity, not preying grounds for opportunists!Desired Settlement: I want and need a total refund of the 3,750 dollars sent to them and of the 200.00 paid to Fex X to fax documents to them. I am also interested in joining a class action suit against Legal Aid Services in Santa Ana California as this should not be allowed to go on. They have been doing this at least since 2012 and perhaps even longer. When is it going to stop! This is not good for those people who are doing legitimate loan modifications!

Review: We started a loan modification process with the company in April 2014. We were supposed to have settled all within 120 days. They asked for $[redacted] to start the process which we agreed upon. Since then, minimal contact has been made by the company to me. I had tried on several occasion to e-mail and call them with no response. I work close to the [redacted], CA office and I stopped by. THEY ARE NO LONGER AT THAT LOCATION! I have been had!!! The Floyd Belsito Esquire should no longer hold this title since he is misrepresenting his services.Desired Settlement: I would like my money back since he failed to follow through with the service that we paid for.

Review: As every other complaint about this company-I sent them $3000.00 and have not had any response from them. They never even contacted my mortgage company for the loan modification they promised me for the money paid. I have sent emails, left messages and not one person will respond to any of them. They just took my money and ranDesired Settlement: I would like a full refund from this company. I saw on other websites that the attorney is in legal trouble from this as well. I would like everyone to form a class actions suit against them

Review: They contacted me for a loan modification and made me believe I was approve and collected $3700.00 from me and after getting the money the said I would have to default on my mortgage for 59 days so I told them to stop and that I wasn't gonna do that and ask for half my money back.I was only suppose to pay $1950 and then another $1950 30 days later but if I paid in full they would take a $200 off so I just want the second portion back .I had them stop after finding out it would cause me to damage my credit which was at the beginning of the process.Further more after paying them they never answered any of my phone calls or return any of them .I would try all day long for days and never talk to themDesired Settlement: Would like half my money back

Review: This company advertises to help individual homeowners obtain HAMP and HARP loans. Their contract says they will collect the data from the homeowner and submit the required package to obtain a new mortgage. This company NEVER submitted any of my paperwork and did not file an appeal when I was rejected for my loan. They collected $2600 for their service and never did another thing. In fact, I have been unable to contact anyone there for several months.Desired Settlement: I would like my $2600 refunded

Review: July 2014 I recieved by mail home affordable government program notice from Legal aid services. they said we qualified for a balance forgiveness loan.That if I payed them $ 3.800, and sent w2's and pay stubs , bank statements ect, they can start the process at getting my second mortgage balance payed off. so I sent legal aid per their instructions the documents & a check. at first comunication was a plus ,, but spoke to seven differt people threw out. then in november no phone numbers or fax or emails were no longer going threw or no returned calls were returned. so I called the attorny of legal aid and he said he was not aware of the lac of communications . gave me a phone # of a gal that works in his office & she gave me another # to call. I left a message there. a week later a gal called me. I told her I was very upset with their lac of communication & what was going on with my case. she said she will look into it & call me back with it the hour. its now January 2015 & still havent heard from her or anyone else . when I tryed the last known working #, it no longer works either.

Tried the attorneys # ( [redacted] )again & his # no longer works either. I am fuurious. They are no longer communicating with me per there contract. My husband & I believe we were miss led with false advertisement .. It seems like we are not the only one that our money was just taken .Desired Settlement: I would like all my sensative documents that I submitted to legal aid services along with the refund for the fees they charged me $3800 return to me as soon as possible for services not rendered by them and possibly breaching of contract.

Review: The company contracted with me and my spouse assistance with working with my mortgage lender to modify the terms of my mortgage under the HAMP/HARP modification program. They have made contact 3 times with [redacted] since February, 2014, according to my mortgage account representative at Citibank. The business stated they are a legal firm who helps struggling homeowners keep their homes by working with the bank to qualify homeowners into these government programs. The company charged me $[redacted] to finalize the mortgage payable upon the start.Desired Settlement: I ask that the company refund my payment for services not performed as agreed

Review: My Husband and I entered into a [redacted] contract with Legal Aid Services on September 26, 2013. We sent a deposit by certified check in the amount of $3,758 for the mortgage modification services.

We have yet to receive a mortgage modification offer.

Within the mortgage modification services contract, in the Addendum to Agreement Between Legal Aid Services and ourselves, item #1 promises us our money back if Legal Aid Services fails to secure a mortgage modification offer.

Money-Back Guarantee: Legal Aid hereby guarantees that if through the services provided by Legal Aid, Client is unable to obtain a modification of the mortgage loan on Client’s real property, Legal Aid shall provide to client a full refund of all monies paid by Client to Legal Aid.

Furthermore, an e-mail sent to us by our initial Legal Aid Home Affordable Government Program Case Manager on September 25, 2013 assured us that... “we will get this done for you or your money back.”

We have asked for our money back (a full refund, as was promised in our contract) on numerous occasions. Legal Aid Services has not complied.

We sent our deposit and entered into a contract with Legal Aid Services one year ago. We did not receive the services promised (a mortgage modification offer); they have not refunded our money.Desired Settlement: Full refund in the amount of $3,758

Review: I RECEIVED A LETTER STATING THAT I COULD GET MY MORTGAGE INTEREST RATE DROPPED IF I QUALIFIED THROUGH A GOVERNMENT PROGRAM. SO I WAS WORKING WITH THIS COMPANY AND WAS TOLD THAT MY DEBT TO INCOME RATIO WOULD QUALIFY ME FOR A DEDUCTION ON MY INTEREST BRINGING IT TO ONLY 1 OR 2% INTEREST AND CURRANTLY IT IS JUST OVER 5%. WELL AFTER SENDING THEM ALL SORTS OF DOCUMENTS AND A FEE OF $3500.00 UP FRONT TO DO THIS MY INTEREST RATE ONLY DROPPED 1%. THIS IS TOTALY UNACCEPTABLE AND I HAD ASKED THEM FOR A REFUND. I HAVE A DOCUMENT GIVING ME A FIGURE ON WHAT MY PAYMENT WOULD BE AND IT WOULD BASICALLY STAY THE SAME BUT IT WOULD INCLUDE MY TAXES. AFTER ONLY BEING TOLD MY INTEREST RATE WOULD ONLY GO DOWN 1% THAT BROUGHT MY PAYMENT UP BY 800.00 INCLUCING TAXES. WELL YOU DON'T HAVE TO BE A ROCKET SCIENTIST TO FIGURE IF I AMSTRUGGLING AT WHAT I AM PAYING MONTHLY ADDING 800.00 A MONTH CERTAINLY MAKES IT WORSE. PLEASE CHECK INTO THIS "SCAM" FOR ME. I MIGHT ADD I HAVE CALLED SEVERAL TIMES AND NO ONE CALLS ME BACK.

Account_Number: LOAN #[redacted]Desired Settlement: DesiredSettlementID: Refund

THE $3500.00 IT COST ME AND ALL MY PERSONAL INFORMATION

Review: I have been waiting since October 2014 for a $4,000 refund which was promised by this company after they failed to meet their end of the contract with a loan modification with [redacted] Bank.Desired Settlement: Refund $4,000

Review: started a Loan Modification in May of 2013 . The business did not act in good faith loan was never done . Ask for refund of $3500.00 have been waiting for refund since March 2014 . kept in contact until December 2014 awaiting refund unable to contact them now and no responds to emails send.Desired Settlement: want my refund of 3500.00 also this business should never do business again should be investigative for illegal business practices and defrauding customers

Review: I'd like to make a complaint against Legal Aid Services. At the time I was talking to a person named [redacted] as the case manager who works for Legal Aid Services. They promised me and guaranteed that I'll get the home modification program for the 2% rate, after they took the payment I made and the result came out 3 months after I signed the agreement. After, it showed that I'm illegible for the program and my lender also sent me a letter regarding the case, why I was not illegible for the program which Legal Aid Services promised and guaranteed that I would get the 2% rate for the H.A.M (Home Affordable Modification). Then when I asked them to give back my money, they rudely refused. I would like some assistance in obtaining a refund.Desired Settlement: I would like a refund for the amount I paid the company.

Review: The company was hired to renegotiate the interest rate on my mortgage.

I have lost thee house .Desired Settlement: full refund

Review: Legal Aid Services was to help us get a "Home Loan Modification" from CHASE Mortgage back in August 21, 2014. Chase to this day have not heard of Legal Aid Services. I requested our money back from them October 14, 2014, Legal Aid Services has not contact us or call us about the return of our $3,700.00 to this day.Desired Settlement: Legal Aid Services to refund our $3,700.00 immediately. A CEASE and DESIST order was sent to them on October 14, 2014 to stop the use of any and all of our information.

Review: THIS COMPANY TOLD US AND WE SIGNED AN AGREEMENT WITH THIS COMPANY THEY COULD LOWER OUR MORTGAGE BECAUSE DOUG ALMOST LOST HIS FINGERS WHILE AT WORK. THE GUARANTEED US THAT THE REDUCTION OF OUR MORTGAGE WOULD BE CLOSE TO $600.00 A MONTH. HOWEVER, ONCE WE PAID THEM FOR SERVICES RENDERED WE NO LONGER COULD GET A HOLD OF THIS COMPANY, WE STARTED OUT WITH ONE PERSON NAMED [redacted], THEN WE WERE PASSED ON TO ANOTHER PERSON AND THEN WE WERE TOLD VIA AN EMAIL THAT THE PERSON WE WERE PASSED ONTO WAS OUT PERMANENTLY OUT FOR MEDICAL REASONS, SO WE WERE PASSED TO THREE (3) OTHER EMAILS NO NAMES JUST EMAIL ADDRESSES BUT FOR EVERY 3 TO 5 EMAILS WE SENT OUT IT WOULD TAKE WEEKS TO GET A RESPONSE. THEY NEVER DID ONE THING OUR CONTRACT WITH THEM WAS DONE OR PERFORMED. NOW BECAUSE OF OUR BELIEF IN WHAT THEY WERE SELLING US WE ARE IN FORECLOSURE ISSUES WITH OUR MORTGAGE COMPANY THAT THEY NEVER EVER CONTACTED BECAUSE WE ASKED OUR MORTGAGE COMPANY IF THEY WERE CONTACTED BY THIS COMPANY AND THEY SAID "NO"!! THEY TOOK OUR MONEY, WE CAN'T CONTACT THEM VIA PHONE CALL BECAUSE THE PHONE NUMBER THEY HAVE SUPPLIED US WILL GO THROUGH.Desired Settlement: WE WANT A FULL REFUND THAT THEIR OWN CONTRACT STATES THAT THEY WILL DO IF THEY CAN'T PERFORM THE SERVICES THEY GUARANTEE THEY CAN DO!

Review: I was referred by a friend who they had helped with a mortgage modification. I spoke to [redacted] who walked me through the process. However, she claimed that in order for her to help me I have to be late on my mortgage and I have to pay $4250 for their services. They let me make the payment over two months and she explained to me that since I didn't have to pay the mortgage I should be able to pay their fees. The contract guaranteed that they would get me a modification and my payments would be lowered to $2200/ month. She guaranteed that my loan was approved for a modification and I would be paying less every month and the interest rate will also be reduced. In the meantime, I had to submit documents to them every month to submit to the bank. I turned in all required documents. In around October 2014, I started to panic as it was taking a very long time to get an answer. I tried to call them several times with no answer, I finally sent them an email and [redacted] replied. She was apologetic and explained that they had to change their phone number due to not receiving calls or something like that. I continued to receive call from them all the way up to the middle of November 2014. I have tried to call and left messages on their voicemail. I have sent out several pleading emails for some kind of reply. My bank finally got a hold of me as they also failed to reach Legal Aid services. The bank pretty much gave me only two options if I am not approved for a modification for the 4th time. my options are either to pay up what I owe, which is about $26,000 or put my house up for short sale. I am a single mother of 4 children and my elderly father. I receive no child support and work about 14 hours a day to make ends meet.If I lose my house, we have no where else to go.

All I want is my money back so that I may add it to what I have to try to save my house.Desired Settlement: I would like a refund so that I may try to salvage my home.

Review: On about August 20th I talk with [redacted] about a home modification and he said they can deal with [redacted] and get me a modification. That I needed to sent them $[redacted] up front first and that it was for Lawyer fees. Except, their lawyer is [redacted] and he is under investigation by the State Bar of California and has not returned any of my calls, his # is [redacted] with a offices at [redacted]. [redacted] also said that a lawyer in [redacted] work for them here and her name is [redacted] at [redacted] and that is a residential home not a business and no such person live there. I have sent them an Order of Cease and Desist, the use of our names address and phone numbers and social security numbers. We are asking for the return of our $[redacted] immediately, because of the False Advertisement and False Representation. [redacted] has said that they have no contact with Legal Aid Service or anyone from there. The offer from [redacted] sounded great but it was a SCAM ,to good to be true and a SCAM all the time he was talking to me.Desired Settlement: Return my $[redacted] immediately and all the paper work we sent them, with a letter that said they will not try to use any of our information for their SCAM.

Review: After verbally cancelling my engagement, as directed by [redacted], Senior Case Manager, on 1/27/14 I submitted Exhibit C: Notice of Cancellation Form to Legal Aid Services for the refund of my $2,100.00 cash deposit. Early February I contacted Mr. [redacted] ###-###-####, regarding my refund and referred me to the Client Services Department ###-###-####/[redacted]. She said that they would update my status every 15 days. April 4, 2014 I received an email from Ms. [redacted] stating "Wanted to touch base with you and let you know we are still working on getting that refund out to you. I [redacted] follow up in 15 business days." There was no follow up and June 28, 2014 I re-submitted my request for refund of my $2,100.00 via regular mail to Legal Aid services 2424 N. Grand Ave. Ste. I Santa Ana, CA. 92705 and by email to [email protected]. I've made numerous phone, mail and email inquirires with the same results; no refund. It does not appear to be unreasonable to expect to have received the refund of my $2,100.00 in 6 months.Desired Settlement: Respectfully request the refund of my $2,100.00 as soon as possible.

Review: This company said they could help us renegotiate our current mortgage payment and get our payment lowered from $1,900 to $1,100. We started this process in June of 2013, paid them $3,200 for services and as of today (11/22/13) have not gotten our payment renegotiated or lowered. I have requested a full refund that was guaranteed if they could not get us at a 2% fixed rate (that would put our payment at $1,100) & they told me that it would take 2 months to get the refund? I called them 2 times since this request to see if they processed the refund & to get a confirmation number or a date that I could expect payment & they are now not returning my calls or emails.Desired Settlement: I am requesting a full refund immediatley be overnighted.

File a complaint with the California Bar Association. Call 800-843-9053. If you paid them for services NOT rendered, you may be able to get your money back.