McCluskey Chevrolet sincerely apologizes to Ms [redacted] with regards to her attempts to find out the status of her Kings Island passesMs [redacted] did/does qualify for the free season passes for the seasonShe did comply with the conditions of receiving the season passes award from us, since she purchased a vehicle after she submitted the necessary criteria to McCluskey ChevroletAt this time, we do not have the season passes for Kings Island in our possession, as they have not yet been issued to usI am going to email Ms [redacted] a letter from McCluskey Chevrolet attesting to the fact that she is entitled to these passes for her peace of mind, until they are received by us from Kings IslandI am also going to personally follow up with Ms [redacted] as soon as these passes are received, so we can make arrangements for her to pick them up, and to start enjoying the upcoming summer at Kings Island - compliments of McCluskey Chevrolet!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I contacted McCluskey after they responded online to my complaint from the Revdex.com, I spoke with Brandt, the Business Manager, on Monday, 10-12-15, I explained to him all the issues that I have had with this vehicle since obtaining it from McCluskey, [redacted] replied that he would send out a tow truck to pick the vehicle up(Which he did)I asked him about obtaining a loaner car, (which he promised that McCluskey would give me, in his response to my initial complaint) [redacted] stated that he would not have any loaner cars in until Wednesday morning at the latest, 10-14-I contacted [redacted] on 10-14-15, to inquire about the progress on my vehicle, [redacted] stated that if there is any issues not covered by my warranty, (which is still a very limited warranty, and has received various customer complaints) that basically I would be back to square one again, and that the vehicle is still being looked atI again inquired about a loaner car, to which [redacted] stated "we still don't have any loaner cars in, and if we get some in, we do not have any plates for them."The repair shop that McCluskey sent my vehicle to, contacted me, and stated their findings on the vehicle, a knock sensor stored, valve sensors may need adjusting, a possible bad sensor and harness, etcStill all things related to the engineThe repair shop recommended that I take it back to the original repair shop that fixed my car on 9-29-(Which did major engine repairs.).I contacted McCluskey today 10/16/15, [redacted] was off today, so, I was directed to [redacted] (I had to leave a message) (and he never returned my call)I would just like to have this matter resolved, and to be placed in a vehicle that doesn't stay in a repair shop, more than I can drive it(Since McCluskey still holds the title to this vehicle) Regards, [redacted] ***
We do not have a current approval for [redacted] under the terms and conditions of the loan she is referencing, and that she indicates that she would like to haveThis is based upon what has been provided, or was not provided, and was a requirement of her lender, at that timeAlthough we have our collateral (vehicle) back in our inventory based on these factors, (an unfunded loan by the lender), [redacted] still has possession of our property, which is a set of keys for our vehicleWe have made attempts to collect our property (keys), by McCluskey staff, she is refusing to turn over our keys to us, and refuses to answer her door in this regardWe wish [redacted] luck in the future with a vehicle purchase, but McCluskey is unable to accommodate [redacted] in this regard based upon her particular situation, and we do require/need the keys back to our vehicle
Prior to the customer's arrival, the vehicle that they were interested in was sold prior to them pulling on the lotMcCluskey Chevrolet apologizes that your Product Specialist was unable to contact you prior to your arrival to let you know this information, although we make every effort to do so as a convenience for our customersThe customer's Product Specialist did work with our management team prior to Ms [redacted] 's visit to obtain her pre-approval status, and made her aware of the documentation that they would need to bring with themMs [redacted] was shown several other alternative vehicles, at her time of arrival, that would/could work for her based upon the approval(s) we had in this regard, but a decision was made by Ms [redacted] , at that time, that they were not vehicles that she wished to pursueAt this time, I have been informed by our management team that we are still looking for a vehicle that will suit the customer's needs that would be similar to the one that was sold prior to their arrivalThe great news is that as a large volume dealer, we have hundreds of choices in our inventoryA dealership generally doesn't "hold" a vehicle for a customer until they arrive, unless there is a deposit (of at least $500), that is given in advance to the dealership, to hold the vehicleWe always happily refund a customer's deposit if they find that the vehicle wasn't what they were seeking at the time of their visit/test driveMr [redacted] didn't lie to Ms [redacted] At the time the appointment was set up, the vehicle was still available for purchase - by any customerAs we already know, the vehicle was sold prior to their arrival as indicated here.McCluskey is going to mail Ms [redacted] a Visa card to help offset the trip that was made to our dealership, and the gas she references was spent for the tripWe are still hopeful that we can locate a vehicle that will suit Ms [redacted] 's needs, which is what we are currently seeking for her
[redacted] [redacted] [redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID 10749958, and find that this resolution is satisfactory to me [redacted]
Sales Manager [redacted] McCluskey Chevrolet, received this communication from [redacted] on 12-10-with regards to this claim:"I'm paying to have it repaired myself so it's irrelevant at this point." In our opinion, this should now close this case initiated by [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I called today, July 17, and left a message for herThank you for helping me resolve this serious matter Revdex.com Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The Dealer has just brushed this complaint to one side, they have not addressed the whole issue, not that I expected them to The public needs to be aware of there financing tactics.regards [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Like I said in the original complaint all we wanted was to keep the carMccluskey's sales team was able to get the problem fixed and we got to keep the carMy only problem now is that they should have told us all of this from the start and this wouldn't have been an issueI just feel that we were mislead in the beginning but after today we are satisified with the results and appreciate the sales team especially Preston for his workThanks [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The key fob was purchased with a one year warranty; I returned the device to the dealership within the one year warranty period but was charged $by the dealership to reprogram the deviceI do not understand the business' position, are they offering to refund me for both devices which would be a total of @ $or just $ 139.50? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Approximately year ago, we diagnosed the [redacted] vehicle, and the customer chose not to have the work performedTherefore, the customer has been driving this vehicle, since that diagnosis by our GM certified technician's, with their vehicle mis-firingWithin the last week, the customer came back into our dealership/service department, and because of them not addressing the mis-fire issue approximately year ago, further damage has been done as a result of this neglect, and the vehicle now has other issues associated with this condition/lack of attention/repair(s)At the last visit to our service department (again, within the last week), by the customer, the work was denied by the customerAny fees paid by the customer up to this point, was for past work performed on the vehicle as well as diagnostic fees
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I picked up the vehicle today and locks are not all repaired the passenger side rear door power lock doesn't work after I was assured they were all fixedWhen I purchased the van they all worked and that's all I'm asking for locks to all being in working order Regards, [redacted] ***
The customer(s) have visited our dealership today and re-signed paperwork for their vehicle loan, allowing them to stay in the vehicle that they originally purchased from us recentlyMcCluskey Chevrolet is the entity that provides the vehicle, and has no control whatsoever over the stipulations to the loan that any lender requires in order to fund/finalize a vehicle loanOur role is to provide the product (the vehicle), collect information from the customer(s) via a credit application, and then submit that information over to our large lender base for the best rate/term/approval - on behalf of the customerWhen any customer is searching for a vehicle loan, credit has to be collected, submitted and presented to lenders in an effort to get the best rate, term, and ultimate approval for the customerShopping for a vehicle in this regard does not greatly impact a person's credit score, as lenders understand that during this shopping process, there will oftentimes be multiple submissions, again, in an effort to obtain the best rate/term/approval for a customerAll of McCluskey Chevrolet's sales professionals are extensively trained on the process of working towards a sale, including what type(s) of income can/cannot be used/credited to a person/party's credit application that will be submitted to lendersThey realize that a person/party's income, that is not actually on the loan itself, regardless of whether or not they are in the same household or not, cannot be used/factored in In order for someone else's income (regardless of their relationship to the buyer, or co-buyer), to be considered by a lender, they would need to complete a credit application as well, and agree to be a part of the purchase contractThe fact that Ms [redacted] was using and including her spouse's income, who was not on the original loan, was an unknown factor to the Product Specialist she worked withMs [redacted] assumed that she could include her spouse's income because it was "household" income, when in fact, without him on the loan, it could not be utilizedWhen the lender asked for the "proof" of the income "claimed" (which is usual and customary at any dealership, with not every potential customer, but most), that is when it was determined that Ms [redacted] had indeed used her household income on the credit application, and of course, was when the original lender determined there was a potential problem because the original approval was based upon this total income, which erroneously includedIt appears that this situation has been remedied - by McCluskey Chevrolet working with our large lender base to secure the loan, (with the correct income reflected), and the vehicle for the parties involvedWe appreciate the opportunity to be of service to Ms [redacted] and her family members, and apologize for the inconvenience they have experienced as a result of this particular situation
Thank you for making us aware of the problems you are presently experiencing with your vehicleWe were unaware of these problems until the receipt of this Revdex.com complaint per the Sales Manager where your vehicle was purchased several months agoYou have a great warranty on your vehicle, and as a result, if your vehicle had been serviced by us when your mechanical problems arose, we feel that these problems, most probably, would have already resolved (the possible repairs/identification as to the problems associated with your vehicle), on your higher mileage, used vehicle, by your 24,mile/24,month warrantyOur customers who have this warranty are very pleased with the repairs that it covers as wellPlease contact the Product Specialist from whom your purchased your vehicle, [redacted] , who is waiting for your phone call, and he is aware that you should be calling himHe will make arrangements with you to put you into a loaner vehicle, and you will need to leave your vehicle with us for a few days so that we can have it properly evaluated as to what may be wrong, so that those issued can be professionally addressed.We truly value all of our customers, and the customer experience/satisfaction is of utmost importance to our dealershipWhen we are made aware of the problems a customer may be experiencing, we will always do our best to assist the customer by addressing their specific situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Attached is a picture of the mailing received earlier this weekAs you can see, it is clearly from McCluskey ChevroletThe addressee is clearly [redacted] Therefore, it is difficult to believe that I am not in your database, as you claimNo matter who is sending them, YOUR name (McCluskey Chevrolet) is on itYou seem to take no responsibility for your own mailings and advertisementsIt is your responsibility to make the mailings stopPlease do so immediately Regards, [redacted]
McCluskey Chevrolet sincerely apologizes to Ms [redacted] with regards to her attempts to find out the status of her Kings Island passesMs [redacted] did/does qualify for the free season passes for the seasonShe did comply with the conditions of receiving the season passes award from us, since she purchased a vehicle after she submitted the necessary criteria to McCluskey ChevroletAt this time, we do not have the season passes for Kings Island in our possession, as they have not yet been issued to usI am going to email Ms [redacted] a letter from McCluskey Chevrolet attesting to the fact that she is entitled to these passes for her peace of mind, until they are received by us from Kings IslandI am also going to personally follow up with Ms [redacted] as soon as these passes are received, so we can make arrangements for her to pick them up, and to start enjoying the upcoming summer at Kings Island - compliments of McCluskey Chevrolet!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I contacted McCluskey after they responded online to my complaint from the Revdex.com, I spoke with Brandt, the Business Manager, on Monday, 10-12-15, I explained to him all the issues that I have had with this vehicle since obtaining it from McCluskey, [redacted] replied that he would send out a tow truck to pick the vehicle up(Which he did)I asked him about obtaining a loaner car, (which he promised that McCluskey would give me, in his response to my initial complaint) [redacted] stated that he would not have any loaner cars in until Wednesday morning at the latest, 10-14-I contacted [redacted] on 10-14-15, to inquire about the progress on my vehicle, [redacted] stated that if there is any issues not covered by my warranty, (which is still a very limited warranty, and has received various customer complaints) that basically I would be back to square one again, and that the vehicle is still being looked atI again inquired about a loaner car, to which [redacted] stated "we still don't have any loaner cars in, and if we get some in, we do not have any plates for them."The repair shop that McCluskey sent my vehicle to, contacted me, and stated their findings on the vehicle, a knock sensor stored, valve sensors may need adjusting, a possible bad sensor and harness, etcStill all things related to the engineThe repair shop recommended that I take it back to the original repair shop that fixed my car on 9-29-(Which did major engine repairs.).I contacted McCluskey today 10/16/15, [redacted] was off today, so, I was directed to [redacted] (I had to leave a message) (and he never returned my call)I would just like to have this matter resolved, and to be placed in a vehicle that doesn't stay in a repair shop, more than I can drive it(Since McCluskey still holds the title to this vehicle) Regards, [redacted] ***
We do not have a current approval for [redacted] under the terms and conditions of the loan she is referencing, and that she indicates that she would like to haveThis is based upon what has been provided, or was not provided, and was a requirement of her lender, at that timeAlthough we have our collateral (vehicle) back in our inventory based on these factors, (an unfunded loan by the lender), [redacted] still has possession of our property, which is a set of keys for our vehicleWe have made attempts to collect our property (keys), by McCluskey staff, she is refusing to turn over our keys to us, and refuses to answer her door in this regardWe wish [redacted] luck in the future with a vehicle purchase, but McCluskey is unable to accommodate [redacted] in this regard based upon her particular situation, and we do require/need the keys back to our vehicle
Prior to the customer's arrival, the vehicle that they were interested in was sold prior to them pulling on the lotMcCluskey Chevrolet apologizes that your Product Specialist was unable to contact you prior to your arrival to let you know this information, although we make every effort to do so as a convenience for our customersThe customer's Product Specialist did work with our management team prior to Ms [redacted] 's visit to obtain her pre-approval status, and made her aware of the documentation that they would need to bring with themMs [redacted] was shown several other alternative vehicles, at her time of arrival, that would/could work for her based upon the approval(s) we had in this regard, but a decision was made by Ms [redacted] , at that time, that they were not vehicles that she wished to pursueAt this time, I have been informed by our management team that we are still looking for a vehicle that will suit the customer's needs that would be similar to the one that was sold prior to their arrivalThe great news is that as a large volume dealer, we have hundreds of choices in our inventoryA dealership generally doesn't "hold" a vehicle for a customer until they arrive, unless there is a deposit (of at least $500), that is given in advance to the dealership, to hold the vehicleWe always happily refund a customer's deposit if they find that the vehicle wasn't what they were seeking at the time of their visit/test driveMr [redacted] didn't lie to Ms [redacted] At the time the appointment was set up, the vehicle was still available for purchase - by any customerAs we already know, the vehicle was sold prior to their arrival as indicated here.McCluskey is going to mail Ms [redacted] a Visa card to help offset the trip that was made to our dealership, and the gas she references was spent for the tripWe are still hopeful that we can locate a vehicle that will suit Ms [redacted] 's needs, which is what we are currently seeking for her
[redacted] [redacted] [redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID 10749958, and find that this resolution is satisfactory to me [redacted]
Sales Manager [redacted] McCluskey Chevrolet, received this communication from [redacted] on 12-10-with regards to this claim:"I'm paying to have it repaired myself so it's irrelevant at this point." In our opinion, this should now close this case initiated by [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I called today, July 17, and left a message for herThank you for helping me resolve this serious matter Revdex.com Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The Dealer has just brushed this complaint to one side, they have not addressed the whole issue, not that I expected them to The public needs to be aware of there financing tactics.regards [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Like I said in the original complaint all we wanted was to keep the carMccluskey's sales team was able to get the problem fixed and we got to keep the carMy only problem now is that they should have told us all of this from the start and this wouldn't have been an issueI just feel that we were mislead in the beginning but after today we are satisified with the results and appreciate the sales team especially Preston for his workThanks [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The key fob was purchased with a one year warranty; I returned the device to the dealership within the one year warranty period but was charged $by the dealership to reprogram the deviceI do not understand the business' position, are they offering to refund me for both devices which would be a total of @ $or just $ 139.50? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Approximately year ago, we diagnosed the [redacted] vehicle, and the customer chose not to have the work performedTherefore, the customer has been driving this vehicle, since that diagnosis by our GM certified technician's, with their vehicle mis-firingWithin the last week, the customer came back into our dealership/service department, and because of them not addressing the mis-fire issue approximately year ago, further damage has been done as a result of this neglect, and the vehicle now has other issues associated with this condition/lack of attention/repair(s)At the last visit to our service department (again, within the last week), by the customer, the work was denied by the customerAny fees paid by the customer up to this point, was for past work performed on the vehicle as well as diagnostic fees
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I picked up the vehicle today and locks are not all repaired the passenger side rear door power lock doesn't work after I was assured they were all fixedWhen I purchased the van they all worked and that's all I'm asking for locks to all being in working order Regards, [redacted] ***
The customer(s) have visited our dealership today and re-signed paperwork for their vehicle loan, allowing them to stay in the vehicle that they originally purchased from us recentlyMcCluskey Chevrolet is the entity that provides the vehicle, and has no control whatsoever over the stipulations to the loan that any lender requires in order to fund/finalize a vehicle loanOur role is to provide the product (the vehicle), collect information from the customer(s) via a credit application, and then submit that information over to our large lender base for the best rate/term/approval - on behalf of the customerWhen any customer is searching for a vehicle loan, credit has to be collected, submitted and presented to lenders in an effort to get the best rate, term, and ultimate approval for the customerShopping for a vehicle in this regard does not greatly impact a person's credit score, as lenders understand that during this shopping process, there will oftentimes be multiple submissions, again, in an effort to obtain the best rate/term/approval for a customerAll of McCluskey Chevrolet's sales professionals are extensively trained on the process of working towards a sale, including what type(s) of income can/cannot be used/credited to a person/party's credit application that will be submitted to lendersThey realize that a person/party's income, that is not actually on the loan itself, regardless of whether or not they are in the same household or not, cannot be used/factored in In order for someone else's income (regardless of their relationship to the buyer, or co-buyer), to be considered by a lender, they would need to complete a credit application as well, and agree to be a part of the purchase contractThe fact that Ms [redacted] was using and including her spouse's income, who was not on the original loan, was an unknown factor to the Product Specialist she worked withMs [redacted] assumed that she could include her spouse's income because it was "household" income, when in fact, without him on the loan, it could not be utilizedWhen the lender asked for the "proof" of the income "claimed" (which is usual and customary at any dealership, with not every potential customer, but most), that is when it was determined that Ms [redacted] had indeed used her household income on the credit application, and of course, was when the original lender determined there was a potential problem because the original approval was based upon this total income, which erroneously includedIt appears that this situation has been remedied - by McCluskey Chevrolet working with our large lender base to secure the loan, (with the correct income reflected), and the vehicle for the parties involvedWe appreciate the opportunity to be of service to Ms [redacted] and her family members, and apologize for the inconvenience they have experienced as a result of this particular situation
Thank you for making us aware of the problems you are presently experiencing with your vehicleWe were unaware of these problems until the receipt of this Revdex.com complaint per the Sales Manager where your vehicle was purchased several months agoYou have a great warranty on your vehicle, and as a result, if your vehicle had been serviced by us when your mechanical problems arose, we feel that these problems, most probably, would have already resolved (the possible repairs/identification as to the problems associated with your vehicle), on your higher mileage, used vehicle, by your 24,mile/24,month warrantyOur customers who have this warranty are very pleased with the repairs that it covers as wellPlease contact the Product Specialist from whom your purchased your vehicle, [redacted] , who is waiting for your phone call, and he is aware that you should be calling himHe will make arrangements with you to put you into a loaner vehicle, and you will need to leave your vehicle with us for a few days so that we can have it properly evaluated as to what may be wrong, so that those issued can be professionally addressed.We truly value all of our customers, and the customer experience/satisfaction is of utmost importance to our dealershipWhen we are made aware of the problems a customer may be experiencing, we will always do our best to assist the customer by addressing their specific situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Attached is a picture of the mailing received earlier this weekAs you can see, it is clearly from McCluskey ChevroletThe addressee is clearly [redacted] Therefore, it is difficult to believe that I am not in your database, as you claimNo matter who is sending them, YOUR name (McCluskey Chevrolet) is on itYou seem to take no responsibility for your own mailings and advertisementsIt is your responsibility to make the mailings stopPlease do so immediately Regards, [redacted]