First of all, I would like to apologize for the oversight in how I spelled Mr. [redacted] 's name. It was certainly not meant in a disrespectful manner in any way, shape or form. Again, it was simply an error on the part of the responder. McCluskey Chevrolet will reimburse for the smart key with proper documentation forwarded to me via email, fax, mail, or hand delivery to my attention. All of these means of providing me with such is shown below: Karen S [redacted] , McCluskey ChevroletFax ###-###-####email: s [redacted] [email protected]: 9673 Kings Auto Mall Road, Cincinnati, OH 45249As per our Used Car Inventory Sales Manager, the cost for the pin-striping to be applied to the vehicle should cost approximately $25.00. We will send Mr. [redacted] a [redacted] gift card in the amount of $25.00 to cover this expense. I will mail this out to the customer today, August 6, 2015.Mr. [redacted] purchased a used vehicle, with mileage of approximately 40,000 miles from us. The strut situation he describes is a normal and customary type of repair for this vehicle, with that type of mileage. Although this is the case, and as a gesture of customer goodwill, McCluskey Chevrolet is willing to pay one-half of the cost of this repair - with proper documentation provided to us of the work performed by a reputable repair center - for this repair only. Once that work is performed (strut issue), and documentation is provided as requested above, a check will be issued to Mr. [redacted] .
[redacted] purchased a high mileage (141,miles), older vehicle (2005) from McCluskey Chevrolet "as is," with a sales price of approximately $3,We have listened to [redacted] concerns, and have made some repairs to the vehicle (not mandatory that we did so based upon the miles/age of this "as is" vehicle), with our internal costs thus far at approximately $1,200-1,As of today (10-27-15), [redacted] vehicle is at our service department for the power door locks to be fixed/repaired (again, in an effort to appease the customer and her concerns)During this time, [redacted] is in a loaner vehicle from our dealership, as we were concerned about her being without a vehicle during the time of this repairAfter this repair (which was not included in the dollar amount referenced above for the repairs thus far on this low sales price cost vehicle), we can not, and will not, continue to authorize any further repairs to this vehicleIf we continued making repairs to this vehicle, then the sales price of the vehicle would have been much higher than what [redacted] paidIf this is not acceptable to [redacted] ***, we are more than willing to return this vehicle to our inventory, and to void this purchaseWe feel that we have gone above and beyond with our willingness to address and repair the items that have been performed on behalf of [redacted] and this vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am not comfortable with McCluskey performing any additional work on my vehicle because I believe that they will miss the issue againI would like a $refund so I can go to another dealership to perform the diagnostic and get work done Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I brought issue of my brakes to there attention when I was in for my first oil change (5000) miles not the (11000) miles Mccluskey is telling you all When I went in it was on March 03,(miles) I had them check the brakes and the service manager that was on duty said that the rotors had a lot of rust on them and that the only way is to replace the brakes and rotorsSo to only have the car for miles even the service manager said it shouldn't have had that much rust on it for only milesSo why should I be responsible for the cost to replace both the brakes and rotors? I also found out that they had the car and hadn't done the inspection since October of That's about months the car set there they should've checked it right before they sold it to me Regards, [redacted] **
McCluskey Chevrolet understands Mr***' frustration with the delay in paying off his trade in, but as is and customary at any reputable dealership, a trade in is not paid off by McCluskey Chevrolet until the funding for the new vehicle purchased by the customer has occurred Mr ***' funding was just recently finalized (6-25-15), on his new vehicle purchase, therefore, we have started our process of paying off his trade in and securing his memorandum title for registration/tag purposesWe have spoken with the Product Specialist who worked with Mr***' on his purchase, and he has indicated that he indicated to the customer that the trade in would be paid off 2-days AFTER the funding had taken place on the new vehicle he purchased McCluskey Chevrolet apologizes for any inconvenience or misunderstand that the customer may have had in this regard
Ms [redacted] purchased a Nissan with over 135,miles at the time of purchaseOur point in that regard, is that as vehicles get older, and as miles accumulate on a vehicle, there will be repairs that are/will be needed on a vehicle, and those repairs are the owner's responsibility, not the company from which the product (the vehicle was purchased)Ms [redacted] did purchase an extended service contract, which assists any owner/customer with the "possibility" of the needed repair/item being covered under that policyTo that end, no extended service contract is all inclusive, and will/would cover anything from a bumper-to-bumper standpoint, like a new vehicle does for a certain time frame/mileage standpointBoth your Product Specialist that sold you the vehicle, as well as his Manager have attempted contact with you, and have not received a response from youManager MrHetzer has indicated that there are no safety issues that currently needs addressing with your vehicle, as any safety issues previously indicated as needing addressed, were addressed/fixed by Nissan (the manufacturer of your vehicle)Within your complaint, you indicate three (3) occasions of taking your vehicle in for servicing regarding issues, and you indicate that these items were fixed/addressedYou are now the owner of this vehicle, and any future repairs/maintenance that the vehicle requires, is your responsibilityAs you already know, you do have an extended service contract that MAY cover some of the future repairs on this vehicle, but that would be determined by the repair facility, at the time of your visit, by checking this aspect with your carrier (at the time of the mechanical issue), to determine whether or not it is a covered expenditureAs with all of our vehicles, the vehicle goes through a re-conditioning process, which includes a point inspectionWe cannot predict what issues a vehicle that is years old, with over 135,miles on it might possibly need in the future, but common sense tells us that there will be items that need to be addressed on such a vehicle as time moves forward, and again, those items that might/could crop up at that point, is the responsibility of that vehicle's new owner, with the thought in mind that no one can make a vehicle with over 135,perform, or look like, a new vehicle, and it is an unrealistic expectation
I just spoke with [redacted] and gave her the choice of picking up her check at our dealership, or it being mailed to herShe indicated she would like it mailedI advised her that it would be mailed out today
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am still waiting on my check! As to why I'm still not satisfied is due to the fact that I was there 3x to have a key fob issue taken care of and finally on the third [redacted] they got my old fob working, but still had to go through so much just to get it right to begin withNot my problem that they didn't know how to program it correctly the first 2x and to be out of a car for daysSo I feel I shouldn't have been charged for them to finally have the fob working which is around And as to why I told her to mail the check is I'm at least an hour away one way! Regards, [redacted]
McCluskey Chevrolet apologizes for any inconvenience that the customer has experienced recently with their service visitWe will perform the diagnostic referenced here at no charge to the customer, and will note the service file accordinglyPlease re-schedule your appointment with our service department on an as needed basis to have any issues with your vehicle addressed, and again, for no charge for the diagnostic fee(s)
First of all, I would like to apologize for the oversight in how I spelled Mr. [redacted] 's name. It was certainly not meant in a disrespectful manner in any way, shape or form. Again, it was simply an error on the part of the responder. McCluskey Chevrolet will reimburse for the smart key with proper documentation forwarded to me via email, fax, mail, or hand delivery to my attention. All of these means of providing me with such is shown below: Karen S [redacted] , McCluskey ChevroletFax ###-###-####email: s [redacted] [email protected]: 9673 Kings Auto Mall Road, Cincinnati, OH 45249As per our Used Car Inventory Sales Manager, the cost for the pin-striping to be applied to the vehicle should cost approximately $25.00. We will send Mr. [redacted] a [redacted] gift card in the amount of $25.00 to cover this expense. I will mail this out to the customer today, August 6, 2015.Mr. [redacted] purchased a used vehicle, with mileage of approximately 40,000 miles from us. The strut situation he describes is a normal and customary type of repair for this vehicle, with that type of mileage. Although this is the case, and as a gesture of customer goodwill, McCluskey Chevrolet is willing to pay one-half of the cost of this repair - with proper documentation provided to us of the work performed by a reputable repair center - for this repair only. Once that work is performed (strut issue), and documentation is provided as requested above, a check will be issued to Mr. [redacted] .
[redacted] purchased a high mileage (141,miles), older vehicle (2005) from McCluskey Chevrolet "as is," with a sales price of approximately $3,We have listened to [redacted] concerns, and have made some repairs to the vehicle (not mandatory that we did so based upon the miles/age of this "as is" vehicle), with our internal costs thus far at approximately $1,200-1,As of today (10-27-15), [redacted] vehicle is at our service department for the power door locks to be fixed/repaired (again, in an effort to appease the customer and her concerns)During this time, [redacted] is in a loaner vehicle from our dealership, as we were concerned about her being without a vehicle during the time of this repairAfter this repair (which was not included in the dollar amount referenced above for the repairs thus far on this low sales price cost vehicle), we can not, and will not, continue to authorize any further repairs to this vehicleIf we continued making repairs to this vehicle, then the sales price of the vehicle would have been much higher than what [redacted] paidIf this is not acceptable to [redacted] ***, we are more than willing to return this vehicle to our inventory, and to void this purchaseWe feel that we have gone above and beyond with our willingness to address and repair the items that have been performed on behalf of [redacted] and this vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am not comfortable with McCluskey performing any additional work on my vehicle because I believe that they will miss the issue againI would like a $refund so I can go to another dealership to perform the diagnostic and get work done Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I brought issue of my brakes to there attention when I was in for my first oil change (5000) miles not the (11000) miles Mccluskey is telling you all When I went in it was on March 03,(miles) I had them check the brakes and the service manager that was on duty said that the rotors had a lot of rust on them and that the only way is to replace the brakes and rotorsSo to only have the car for miles even the service manager said it shouldn't have had that much rust on it for only milesSo why should I be responsible for the cost to replace both the brakes and rotors? I also found out that they had the car and hadn't done the inspection since October of That's about months the car set there they should've checked it right before they sold it to me Regards, [redacted] **
McCluskey Chevrolet understands Mr***' frustration with the delay in paying off his trade in, but as is and customary at any reputable dealership, a trade in is not paid off by McCluskey Chevrolet until the funding for the new vehicle purchased by the customer has occurred Mr ***' funding was just recently finalized (6-25-15), on his new vehicle purchase, therefore, we have started our process of paying off his trade in and securing his memorandum title for registration/tag purposesWe have spoken with the Product Specialist who worked with Mr***' on his purchase, and he has indicated that he indicated to the customer that the trade in would be paid off 2-days AFTER the funding had taken place on the new vehicle he purchased McCluskey Chevrolet apologizes for any inconvenience or misunderstand that the customer may have had in this regard
Ms [redacted] purchased a Nissan with over 135,miles at the time of purchaseOur point in that regard, is that as vehicles get older, and as miles accumulate on a vehicle, there will be repairs that are/will be needed on a vehicle, and those repairs are the owner's responsibility, not the company from which the product (the vehicle was purchased)Ms [redacted] did purchase an extended service contract, which assists any owner/customer with the "possibility" of the needed repair/item being covered under that policyTo that end, no extended service contract is all inclusive, and will/would cover anything from a bumper-to-bumper standpoint, like a new vehicle does for a certain time frame/mileage standpointBoth your Product Specialist that sold you the vehicle, as well as his Manager have attempted contact with you, and have not received a response from youManager MrHetzer has indicated that there are no safety issues that currently needs addressing with your vehicle, as any safety issues previously indicated as needing addressed, were addressed/fixed by Nissan (the manufacturer of your vehicle)Within your complaint, you indicate three (3) occasions of taking your vehicle in for servicing regarding issues, and you indicate that these items were fixed/addressedYou are now the owner of this vehicle, and any future repairs/maintenance that the vehicle requires, is your responsibilityAs you already know, you do have an extended service contract that MAY cover some of the future repairs on this vehicle, but that would be determined by the repair facility, at the time of your visit, by checking this aspect with your carrier (at the time of the mechanical issue), to determine whether or not it is a covered expenditureAs with all of our vehicles, the vehicle goes through a re-conditioning process, which includes a point inspectionWe cannot predict what issues a vehicle that is years old, with over 135,miles on it might possibly need in the future, but common sense tells us that there will be items that need to be addressed on such a vehicle as time moves forward, and again, those items that might/could crop up at that point, is the responsibility of that vehicle's new owner, with the thought in mind that no one can make a vehicle with over 135,perform, or look like, a new vehicle, and it is an unrealistic expectation
I just spoke with [redacted] and gave her the choice of picking up her check at our dealership, or it being mailed to herShe indicated she would like it mailedI advised her that it would be mailed out today
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am still waiting on my check! As to why I'm still not satisfied is due to the fact that I was there 3x to have a key fob issue taken care of and finally on the third [redacted] they got my old fob working, but still had to go through so much just to get it right to begin withNot my problem that they didn't know how to program it correctly the first 2x and to be out of a car for daysSo I feel I shouldn't have been charged for them to finally have the fob working which is around And as to why I told her to mail the check is I'm at least an hour away one way! Regards, [redacted]
McCluskey Chevrolet apologizes for any inconvenience that the customer has experienced recently with their service visitWe will perform the diagnostic referenced here at no charge to the customer, and will note the service file accordinglyPlease re-schedule your appointment with our service department on an as needed basis to have any issues with your vehicle addressed, and again, for no charge for the diagnostic fee(s)