I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
McCluskey Chevrolet did run credit on Ms. [redacted]. Ms. [redacted] sent her daughter to our dealership, (name not referenced for privacy reasons), with a trade in vehicle that had been previously purchased from us. The goal of the visit that day was to explore the option of possibly...
trading that vehicle in and perhaps obtaining another vehicle. Ms. [redacted]'s daughter's credit information was collected, and while Ms. [redacted]'s daughter was sitting with our Product Specialist who was assisting her, it was indicated that Ms. [redacted]'s credit information would also be needed in order to ensure the best success for an approval in this regard. Ms.[redacted]'s daughter called her on the phone, letting her know the nature of why she was calling, (she was needed as a co-signor), and Ms. [redacted] willingly provided all information on that phone call to her daughter, who in turn relayed to the Product Specialist, on a line by line basis (we have her income that she provided, address, employer information, contact information, etc). Ms. [redacted] was aware of the purpose of her daughter's call, and why her daughter was at our dealership. Obviously, an approval cannot be obtained from a lender without credit being pulled for a potential customer. After this credit application information was secured by us, given to us by both parties, we went about the normal process for all of our customers - to seek the best rate/terms for a loan based upon a vehicle of interest, and based upon the information provided to our lender(s). Once the information was turned over to a desk manager for this task, (obtaining the approval(s), the daughter then informed the Product Specialist that her Mom (Ms. [redacted]), didn't want her credit run through multiple lenders. This information was given to the Product Specialist AFTER this process had already been started (submissions to varied lenders in an effort to get best approval for the customer(s). Ms. [redacted] indicates that her credit was damaged. To that end, Transunion indicates, "If you're shopping for a loan and concerned about harm to your score, know that multiple loan inquiries within a few weeks are usually treated as a single inquiry to minimize impact." The rejection letters Ms. [redacted] indicates that she is receiving would fall under this category of being treated as a single inquiry, not individual pulls that would individually continue to drop her credit score. Although we acted in good faith with Ms. [redacted] and her daughter in our attempt to assist them with their trade in/best rate and term on a new vehicle, and with Ms. [redacted] aware of why she was providing her credit information to us via the telephone call with her daughter, we would be willing to make an attempt to have these inquiries deleted from her credit file. She will need to provide a letter to McCluskey Chevrolet, in writing, as to why she wants this removed. There are certain steps that must be followed, as dictated by the credit bureau(s) themselves for this consideration. I will personally send Ms. [redacted] an email (on file at our dealership), addressing this and what she needs to send in this regard. Our original intent is to always assist our customers, to be transparent in all regards, and to provide a great experience for all our customers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still waiting on my check! As to why I'm still not satisfied is due to the fact that I was there 3x to have a key fob issue taken care of and finally on the third [redacted] they got my old fob working, but still had to go through so much just to get it right to begin with. Not my problem that they didn't know how to program it correctly the first 2x and to be out of a car for 3 days. So I feel I shouldn't have been charged for them to finally have the fob working which is around 60.00. And as to why I told her to mail the check is I'm at least an hour away one way!
Regards,
[redacted]
[redacted] [redacted] [redacted] [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID 10749958, and find that this resolution is satisfactory to me.
[redacted]
[redacted]
Ms. [redacted] purchased a 2009 Nissan with over 135,000 miles at the time of purchase. Our point in that regard, is that as vehicles get older, and as miles accumulate on a vehicle, there will be repairs that are/will be needed on a vehicle, and those repairs are the owner's responsibility,...
not the company from which the product (the vehicle was purchased). Ms. [redacted] did purchase an extended service contract, which assists any owner/customer with the "possibility" of the needed repair/item being covered under that policy. To that end, no extended service contract is all inclusive, and will/would cover anything from a bumper-to-bumper standpoint, like a new vehicle does for a certain time frame/mileage standpoint. Both your Product Specialist that sold you the vehicle, as well as his Manager have attempted contact with you, and have not received a response from you. Manager Mr. Hetzer has indicated that there are no safety issues that currently needs addressing with your vehicle, as any safety issues previously indicated as needing addressed, were addressed/fixed by Nissan (the manufacturer of your vehicle). Within your complaint, you indicate three (3) occasions of taking your vehicle in for servicing regarding issues, and you indicate that these items were fixed/addressed. You are now the owner of this vehicle, and any future repairs/maintenance that the vehicle requires, is your responsibility. As you already know, you do have an extended service contract that MAY cover some of the future repairs on this vehicle, but that would be determined by the repair facility, at the time of your visit, by checking this aspect with your carrier (at the time of the mechanical issue), to determine whether or not it is a covered expenditure. As with all of our vehicles, the vehicle goes through a re-conditioning process, which includes a 27 point inspection. We cannot predict what issues a vehicle that is 8 years old, with over 135,000 miles on it might possibly need in the future, but common sense tells us that there will be items that need to be addressed on such a vehicle as time moves forward, and again, those items that might/could crop up at that point, is the responsibility of that vehicle's new owner, with the thought in mind that no one can make a 2009 vehicle with over 135,000 perform, or look like, a new vehicle, and it is an unrealistic expectation.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Like I said in the original complaint all we wanted was to keep the car. Mccluskey's sales team was able to get the problem fixed and we got to keep the car. My only problem now is that they should have told us all of this from the start and this wouldn't have been an issue. I just feel that we were mislead in the beginning but after today we are satisified with the results and appreciate the sales team especially Preston for his work. Thanks [redacted].
Regards,
[redacted]
Our Service Manager has been communicating with this customer. Once we were made aware of the problem/issues, we have taken steps to have them addressed and resolved. If we cannot get his current system in working order to his satisfaction (we are waiting for the Manager of the company that...
installed it to return the week of 11-9-15 for inter-action with him regarding this issue, and on behalf of the customer), then we will replace the radio with a new version.We apologize for any inconvenience on the part of the customer, and are working diligently to resolve the problem.
McCluskey Chevrolet apologizes for any inconvenience that the customer has experienced recently with their service visit. We will perform the diagnostic referenced here at no charge to the customer, and will note the service file accordingly. Please re-schedule your appointment with our service...
department on an as needed basis to have any issues with your vehicle addressed, and again, for no charge for the diagnostic fee(s).
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
McCluskey Chevrolet did run credit on Ms. [redacted]. Ms. [redacted] sent her daughter to our dealership, (name not referenced for privacy reasons), with a trade in vehicle that had been previously purchased from us. The goal of the visit that day was to explore the option of possibly...
trading that vehicle in and perhaps obtaining another vehicle. Ms. [redacted]'s daughter's credit information was collected, and while Ms. [redacted]'s daughter was sitting with our Product Specialist who was assisting her, it was indicated that Ms. [redacted]'s credit information would also be needed in order to ensure the best success for an approval in this regard. Ms.[redacted]'s daughter called her on the phone, letting her know the nature of why she was calling, (she was needed as a co-signor), and Ms. [redacted] willingly provided all information on that phone call to her daughter, who in turn relayed to the Product Specialist, on a line by line basis (we have her income that she provided, address, employer information, contact information, etc). Ms. [redacted] was aware of the purpose of her daughter's call, and why her daughter was at our dealership. Obviously, an approval cannot be obtained from a lender without credit being pulled for a potential customer. After this credit application information was secured by us, given to us by both parties, we went about the normal process for all of our customers - to seek the best rate/terms for a loan based upon a vehicle of interest, and based upon the information provided to our lender(s). Once the information was turned over to a desk manager for this task, (obtaining the approval(s), the daughter then informed the Product Specialist that her Mom (Ms. [redacted]), didn't want her credit run through multiple lenders. This information was given to the Product Specialist AFTER this process had already been started (submissions to varied lenders in an effort to get best approval for the customer(s). Ms. [redacted] indicates that her credit was damaged. To that end, Transunion indicates, "If you're shopping for a loan and concerned about harm to your score, know that multiple loan inquiries within a few weeks are usually treated as a single inquiry to minimize impact." The rejection letters Ms. [redacted] indicates that she is receiving would fall under this category of being treated as a single inquiry, not individual pulls that would individually continue to drop her credit score. Although we acted in good faith with Ms. [redacted] and her daughter in our attempt to assist them with their trade in/best rate and term on a new vehicle, and with Ms. [redacted] aware of why she was providing her credit information to us via the telephone call with her daughter, we would be willing to make an attempt to have these inquiries deleted from her credit file. She will need to provide a letter to McCluskey Chevrolet, in writing, as to why she wants this removed. There are certain steps that must be followed, as dictated by the credit bureau(s) themselves for this consideration. I will personally send Ms. [redacted] an email (on file at our dealership), addressing this and what she needs to send in this regard. Our original intent is to always assist our customers, to be transparent in all regards, and to provide a great experience for all our customers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still waiting on my check! As to why I'm still not satisfied is due to the fact that I was there 3x to have a key fob issue taken care of and finally on the third [redacted] they got my old fob working, but still had to go through so much just to get it right to begin with. Not my problem that they didn't know how to program it correctly the first 2x and to be out of a car for 3 days. So I feel I shouldn't have been charged for them to finally have the fob working which is around 60.00. And as to why I told her to mail the check is I'm at least an hour away one way!
Regards,
[redacted]
[redacted] [redacted] [redacted] [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID 10749958, and find that this resolution is satisfactory to me.
[redacted]
[redacted]
Ms. [redacted] purchased a 2009 Nissan with over 135,000 miles at the time of purchase. Our point in that regard, is that as vehicles get older, and as miles accumulate on a vehicle, there will be repairs that are/will be needed on a vehicle, and those repairs are the owner's responsibility,...
not the company from which the product (the vehicle was purchased). Ms. [redacted] did purchase an extended service contract, which assists any owner/customer with the "possibility" of the needed repair/item being covered under that policy. To that end, no extended service contract is all inclusive, and will/would cover anything from a bumper-to-bumper standpoint, like a new vehicle does for a certain time frame/mileage standpoint. Both your Product Specialist that sold you the vehicle, as well as his Manager have attempted contact with you, and have not received a response from you. Manager Mr. Hetzer has indicated that there are no safety issues that currently needs addressing with your vehicle, as any safety issues previously indicated as needing addressed, were addressed/fixed by Nissan (the manufacturer of your vehicle). Within your complaint, you indicate three (3) occasions of taking your vehicle in for servicing regarding issues, and you indicate that these items were fixed/addressed. You are now the owner of this vehicle, and any future repairs/maintenance that the vehicle requires, is your responsibility. As you already know, you do have an extended service contract that MAY cover some of the future repairs on this vehicle, but that would be determined by the repair facility, at the time of your visit, by checking this aspect with your carrier (at the time of the mechanical issue), to determine whether or not it is a covered expenditure. As with all of our vehicles, the vehicle goes through a re-conditioning process, which includes a 27 point inspection. We cannot predict what issues a vehicle that is 8 years old, with over 135,000 miles on it might possibly need in the future, but common sense tells us that there will be items that need to be addressed on such a vehicle as time moves forward, and again, those items that might/could crop up at that point, is the responsibility of that vehicle's new owner, with the thought in mind that no one can make a 2009 vehicle with over 135,000 perform, or look like, a new vehicle, and it is an unrealistic expectation.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Like I said in the original complaint all we wanted was to keep the car. Mccluskey's sales team was able to get the problem fixed and we got to keep the car. My only problem now is that they should have told us all of this from the start and this wouldn't have been an issue. I just feel that we were mislead in the beginning but after today we are satisified with the results and appreciate the sales team especially Preston for his work. Thanks [redacted].
Regards,
[redacted]
Our Service Manager has been communicating with this customer. Once we were made aware of the problem/issues, we have taken steps to have them addressed and resolved. If we cannot get his current system in working order to his satisfaction (we are waiting for the Manager of the company that...
installed it to return the week of 11-9-15 for inter-action with him regarding this issue, and on behalf of the customer), then we will replace the radio with a new version.We apologize for any inconvenience on the part of the customer, and are working diligently to resolve the problem.
McCluskey Chevrolet apologizes for any inconvenience that the customer has experienced recently with their service visit. We will perform the diagnostic referenced here at no charge to the customer, and will note the service file accordingly. Please re-schedule your appointment with our service...
department on an as needed basis to have any issues with your vehicle addressed, and again, for no charge for the diagnostic fee(s).