Leisure Pass Group

I wish I had read reviews before purchasing.... It's been over 4 hours and a number of emails with the customer service advising to wait additional 24hrs. I have spent over $600us with the intention to use our 3 day pass over the 3 days while we are in ***. I feel that hope of visiting *** over the next 3 days has been shaded by this purchase. I'm extremely disappointed that the customer service via email where not able to override the system although I read is an earlier post it can be. I really hope by tomorrow morning 9am that the tickets will be in my inbox or otherwise I would like a full refund.

This company sells passes and encourages people on their website to make reservations with these companies ahead of time, but then you are not given your pass number until you get to your destination and redeem your voucher for a pass. None of the attractions will reserve your spot until you have a pass number. Therefore, you are not be able to use the pass for the sites intended if you have to book your times once you get to your destination and they are booked up. I voiced concerns about this over the phone (during which their representative was very rude, unhelpful, and they did not even include mention of the *** pass on their call line). I requested to speak to a supervisor and was told they were all not working and that they would call me in two days. I got this in writing as well, that a supervisor would call me, and emailed them again after a few days with no word, still requesting a call back from a supervisor. It has now been two weeks since my initial call and no contact has been made. This company is a scam and a complete waste of time and money with false advertising to "reserve your spot ahead of time!" when buying the pass online does not allow you to do just that.

Hello,

The primary nature could also extend to service issue, customer service and advertising issues.I have had back and forth emails with the *** / *** /Smart destinations with many going ignored for weeks on end.

I bought the *** passes for 3adults 3 kids before we left online for over 5000 HKD. I understand that the 2day pass had a 48hours life span from first attraction and *** fall in this category. Bearing this in mind I booked an airport hotel so as to not waste time as well as rest upon landing.

The email we received after purchasing had the QR codes had the following text: " These are your *** Mobile Passes.

At each attraction they will need to be shown and scanned prior to entry.
Please ensure that you have fully downloaded the QR Codes before you arrive at the attraction " (screenshot can be provided)

The following day we took up the first attraction being near *** on the *** cable car, who's staff knew nothing of fast track as *** advertised, unlike other multiples attraction offers for say *** for eg, *** counter / staff / assistance was nowhere to be found, it was a busy Sunday as expected and this delay puts the stress on the now 2day pass 48hour time limit. We decided against the 1hour tour ontop in order to maximise the ticking time left as it's possible /feesible to come back to *** in the time frame.

We took the hotels shuttle back to the airport and I proceeded to the *** train, I had allready downloaded my barcodes *** via email ready for scan. When I arrived at the train and showed the staff this they said it's fine you scan it at end in *** station when you climb off train.

Climbing off the train the barcodes wouldn't work, when I tried to explain to the staff in *** station what I was told they said they took some time to find a crumpled paper behind the computer LCD mentioning I must collect cards at *** counter or I must pay to exit or call *** for a refund, they didn't have any contact number at all and online all that was is a *** based number. To avoid further delay we had to pay alot per person again to exit.

We commuted with all our bags+ 2strollers which isn't easy as there is not many lifts in the ***, and often qued, we got to the hotel in *** through 3 connections, I booked a hotel here again to maximise time on the 2day/48hour limit, as they on the attraction list. Now due to most of the day gone we settled on keeping *** attraction for the next day to maximise a full day, so back it was commute to *** to maximise what ever we could in that area with it being mid afternoon allready.

We tried the *** cruise, I had emailed them prior, but you guessed it, no reply..
When we got to the piers we asked the *** crew downstairs on the road at a desk but they said its closed allready but I can hurry upstairs to the next pier and go on the *** tour which leaves soon, again here no *** counter or staff.

So we got to the *** that up close looked not as desirable as the asian *** sails, infact it's just a normal domestic public transportation system that costs $2.7 hkd for 1 adult 1 way, not $105 hkd as *** advertises. This is misleading. We definately decided to skip this and do the peak team skypass instead.

I had not checked any of the face values of any of the former attractions to compare..

We got to the *** office, that's at the ***, who informed us the last bus left.. book for tomorrow. Not possible as now we had set that day for *** attraction that being a theme park spit over a mountain with 2 parks and commute via cable car or train does need a full day on it's own.

With the day coming to a close only thing left was to rush to *** and find this Online *** counter for tickets to ***, that's really just a small 3rd party shop with 2 no uniformed staff operating off their cellfone. $411 in return value *** website states however getting to *** counter they have $298 or buy 2 get 1 free. Or $170 for 1st class one way...

And that was it for day 1 on the *** Pass.

Day 2. Set for the full day at ***, everything worked fine, their staff scanned barcode of *** and seemed to understand it. As expected ques were crazy busy, we did the lower half on morning and went on the train over the mountain to the other main rides, 90minute wait times were the standard. But guess what happend, my eldest kid finally got to the front of the Roller coaster and my other 2 kids on the water attraction que when the park suddenly closed all rides due to weather but no storm nor lightning came. So that became another total waste again This is by no means anyone's fault but it does add to our difficulty in spending over 5000hkd with very little value back.

If the *** is more suited to single or dual travellers rather than families your website should make mention of this as well as important commute times between attractions with a note that there is NO local support in *** city as well as updated correct value prices.

If you would like screenshots of any of the above, ie receipt of *** train, email to ***, price board of ***, *** prices on their website, please do let me know.

My return journey to airport had again to be paid for all on the ***, it wasnt cheap and per person fares as there is no support or to scan to extract the value as advertised.

Regards

I made the purchase of 4 "***" cards for my whole on June 25, 2019 at around 9:52pm PST. Then I got the email from the company saying that they would send me another confirmation email within 4 hours including the passes and free guide. At this time of writing, more than 24 hours passed, I still did not get the confirmation email. (Also searched the junk mail boxes and found nothing) The thing worries me was that number listed on the email to call *** would immediately hangup once connected. Or it would not even connect. This makes me thinking if I am a victim of a scam. With a little help from googling, I find other similar complains to Revdex.com. I hope this issue can be resolve quickly as it is very close (2 days away) from my vacation time.

thanks

Called Customer Service on June 3rd wanting some information about *** and the best option for the attractions my boyfriend wanted to go to with his kids (I was planning a trip for them). They were taking a trip down to *** and wanted to go to ***, ***, and ***. I was put on hold and the woman came back on the line and said the best option that included all attractions was the ***. I went back on the site and purchased the 3 tickets ($642 total). My boyfriend has no problem using pass on *** and ***, but when he gets to *** on the 3rd day it won't work. So after an hour and a half after park opening he is still not able to get in and finally gets customer service. They inform him that he can't go to both *** and *** on the same pass and that they are considered premier attractions and you get a choice of 1. So since I was the one who initially helped make the purchase he contacts me, but he's wasting time not being in the park. I call customer service and don't get a live person so I opt for the automated system to call me back. I never received a call back. So he goes ahead and purchases tickets at the gate ($375 total). So now he just spent over $1000 when it shouldn't have cost that much. What type of deal is that? It would've been cheaper to buy them all at the gate. Customer Service speaks to him and said they will credit him $64? What is that? He needs to refunded for having to purchase tickets at the gate. I also have screenshots of the website you purchase tickets that states no where when you are buying them that there are exclusions of attractions. Plus I trusted the woman I spoke to who didn't inform me that there was a choice. I even discussed the difference between the ***, ***, ***, and the *** card for opinion on what was my best option for what he wanted to do on vacation.

I ordered 4 adult build your own passes for 3 attractions on Tuesday june 18th, 2019. As soon as I purchased the tickets I got a email saying my order is processing and it'd take 4 hours. This morning I got a email saying they have processed my request for a refund of 281.44. And that it should show on my next billing statement or in a few days. We DID NOT request a refund at any time. I tried emailing the contact email sent to me in the refund email I received and I got a response saying it's not a real email so this alarmed me. I'm afraid this is a scam and I just want my tickets because I planned on using them tomorrow for june 20th in ***. I tried logging in through there app and the 4 passes do show but I only tried logging in through there because I saw the refund request email. So I'm afraid if I show up to the 3 attractions and try to scan my pass and it doesnt work or show up on the app anymore. I just dont want to end up trying to purchase it again and it not show up with a confirmation email again.

I would of left it at zero stars, but that wasn't an option. Me, my sister and cousin ordered the ALL INCLUSIVE PASS online. It stated that we'd receive our passes within 4 hours. Almost 6 hours and still nothing!!!!!

I purchased 2 adult go San Diego cards and I haven't received a confirmation email with my cards. I clicked on the contact us link and the email is undeliverable. I also tried calling the number on the email and the call just hangs up or it sounds like someone answered and nobody speaks.

I ordered a build your own package for two adults and 1 child in Dubai 23 April 2019. The website stated it may take up to 4 hours for passes to be delivered. I received an email stating the processing time could be up to 4 hours and I also noticed payment was instantly taken and processed on my credit card ($581,13). After more than 30 hours I still have not received my passes in my email. I have checked all folders including spam, promotions and junkbox. Nothing. I can't track my order on their website either.. After reading about the company and the people complaining I'm very worried if I made a mistake to buy with them. Hope they send me my passes as soon as possible or I will take all legal actions.

I ordered a build your own package for two adults in Los Angeles today. The website stated it may take up to 4 hours for passes to be delivered. I received an email stating the processing time could be up to 4 hours and I also noticed payment was instantly taken and processed on my credit card ($394.11). After more than 7 hours I still have not received my passes in my email. I have checked all folders including spam, promotions and junkbox. Nothing. I can't track my order on their website either.. After reading about the company and the people complaining I'm very worried if I made a mistake to buy with them. Hope they send me my passes as soon as possible or I will take all legal actions.

I ordered a build your own package for two destinations in San Diego for 4 people at approximately 5:30 PM CST on Saturday Dec 1st.

Before making the purchase I noticed that the website stated it may take up to 4 hours for passes to be delivered.

I recieved an email stating the processing time could be up to 4 hours and I also noticed payment was instantly taken and processed on my credit card for the $600 plus dollars.

I still have not recieved my passes in my email. I have checked all folders. It's now been way beyond the 4 hours. I have sent an email to customer service but since we leave for our destination soon I am extremely disappointed in the delivery time of these passes.

If the processing time is longer than 4 hours my suggestion is it clearly state that.
.

I made the online order today, but the mobile passes are not included in the confirmation email. I called 3 times and the representative kept asking me to check the email. The link she refer to isn’t the pass, but guide and FAQ. Then they put me on endless wait. Still no response.

I made the online order today, but the mobile passes are not included in the confirmation email. I called 3 times and the representative kept asking me to check the email. The link she refer to isn’t the pass, but guide and FAQ. Then they put me on endless wait. Still no response.

Bought 2 - 4 Attraction passes for New York. Everything worked well with some line VIP treatment. Only issue was for Gulliver Gate exhibit- Times Square. They scanned my passes and then refused to take them trying to charge more money. Had to call customer service and was credited back within 24 hours for them scanning the attraction and Gulliver Gate refusing pass. Pass seemed to be a great buy but beware of Gulliver Gate listed as an attraction for the pass.

There Smart Destinations Fast Pass in Vegas is a scam. Not worth anyone money. For the most part your restricted to daytime hours and the attractions that are worth the discount are so far away the cost of travel and time restrictions means you wont be able to see another attractions be for the time is up. The biggest up set was you get "ONE" 24 hour pass on the monorail no mater how many days you pay for on the pass. This can leave you stranded when you 24 hour run out. Will never use this again, will tell every one NOT to use it and will never use there parent company, "Smart Destinations" ever.

I was in Chicago with my boyfriend and tried to buy 2 passes in the website but it said the trasaction didnt go through, yet it was charged to his credit card. We tried again with *** and it did work, we used the cards, it was great. We waited for a refund on the following days but it did not happen so I filled in the form at smart destination's website but nobody answered, I did it twice. I tried contacting them via *** yet I was ignored again over and over despite someone aswering me but not fixing the situation. I have sent pictures of the credit card billing to both email and *** and no one helped me.

I purchased 3 All-Inclusive *** passes and did not receive the promised confirmation email containing my passes. According to my bank, the payment for the passes has already been authorized. Before making this purchase from Smart Destinations, I read their FAQ, and under the question "How Will I Receive My Pass?" Their answer was, "Instantly." So, I made the purchase under the impression that I would, in fact, get access to my passes instantly. However, AFTER submitting my order, I received an unexpected message stating that I should allow 24 hours for receipt of the passes. If I had known that in advance, I would have purchased the passes through *** instead because *** would've given me truly instant access under their "My Vouchers" feature. I chose to purchase from Smart Destinations directly because I believed their claim that I would receive the passes instantly as stated in their FAQ, but the information given in their FAQ was not accurate. All I'm asking for is delivery of my passes as advertised.

I bought these passes for a trip to Oahu on March 8. On March 8, Dole Plantation was one of the attractions that were included. The fine print says that some attractions can be removed at any time. When we went to Dole plantation, they told us that they were not affiliated with Smart Destinations since January 1, 2018. This is false advertisement and was not changed on there brochures until months later, which it was still present on April and May brochures. I would not have bought the passes had I known that Dole was not part of the attractions.

I bought 4 days package Go Oahu cards from *** with the cost of $199/each person for our Honolulu Hawaii trip on June 5.. We had such a bad experience with the cards because the site advertises that there are 35 sites that you can visit or use the Go cards for service, many of them you have to pay extra to get into the main attractions as the card provided just general admissions only. We made a plan to visit attraction sites, one right after one for 4 days so we could best use the card but we were so disappointed because there are many sites don't accept the cards and many of them either out of business or no longer work with Oahu cards. You would never know until you actually contact the agent to make reservations or come for the service since there is no reservation needed as written in the guide We were so disappointed as we haven't used the card as it costs and we wished tha we didn't buy it so we can control our own time and money. I tried to contact the company right away but it doesn't anwer my concerns as I realized that the company fool us to get the money and they are not responsible for anything. I wanted to cancel the cards right after I bought it after reading some bad reviews but they didn't let me. After the trip I contacted Smart Destinations directly and they refused to credit and they said the Oahu Card guide book updated yearly so they are not responsible for any none existing services listed in the guide book and they passed the ball to *** but *** website doesn't have contact email or phone that you can complain. What listed on its site is just FAQ and you don't get anyone respond to your request. It is such a bad experience as we have been coscto customers for many years. I don't think that we will give our business to them anymore. order number is

I am so unsatisfied with this product.
I choose the one day pass and was only able
to go to two attractions, the museum of science
and the aquarium. both were beyond packed with
so many people that I couldn't even experience
the attractions....there was no regulation of the amount of
people in each facility. my wife had a major panic attack
and had to be taken from the facility. ....ive used go card in NYC and
it was amazing but the Boston one was horrible.
I do not recommend people go to either place.
I hope you understand and accommodate my request.
please understand. these were the worst experiences
ive ever had on vacation.