Leisure Pass Group Reviews (%countItem)
Leisure Pass Group Rating
Address: 100 High St Ste 1300, Boston, Massachusetts, United States, 02110-1746
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We purchased a San Diego GOCards online from the website. Our credit card was charged for the purchase. The order confirmation never arrived. An email stating we should have received a order confirmation did arrive as well as a second email in the same manner. I checked all categories of email. I called customer service three days in a row at multiple times during the business hours listed. I never had anyone answer the phone it just went to music which played for 20 minutes before aI hung up. I have sent two emails. The website states they will be answered in 24 hours. These emails have not been returned. We would like our purchases or a refund.
Dear ***,
Thank you for allowing us to respond to your inquiry. I have resent your order confirmation to ***. This is for your Go San Diego order ***. If this is not in your inbox now, please check your spam folder.
We certainly do apologize for any difficulty you encountered in trying to contact us.
Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved. We appreciate the Revdex.com's help in communicating to Smart Destinations. I would recommend to Smart Destinations that they review their customer service policies and practices. Customers should be able to readily contact a business through the phone numbers and emails provided without involving the Revdex.com. We expected a quick easy purchase that turned into a three day frustrating epic effort just to contact Smart Destinations. We are very concerned about keeping our purchase now because we have no customer service readily available if we have problems during our vacation. While Smart Destinations provided acknowledgement of our difficulties reaching them they failed to provide a way to actually reach Customer Service other than returning to the Revdex.com to file another complaint. We spent roughly two hours making calls, sending emails, and filing a complaint with the Revdex.com and still have no way to directly reach Customer Service. We appreciate the delivery of the passes we purchased, but are very dismayed at the lack of understanding and effort to provide a way to actually reach Customer Service at Smart Destinations.
Regards
I have booked 2 attractions through smart destinations go Dubai card website . I had made instant payment through my card and but did not receive the entry tickets for my bookings. Even there customer c
r is not reachable .
Dear ***,
Thank you for your inquiry. Your order for the Go Dubai pass was placed on our website on 3/25/2018 at 3:42am and your passes were also emailed to you at this time. I have resent the confirmation for your order ***. If you do not see the confirmation in your email, please check your spam folder. If you need further assistance, our customer service department is available Monday - Friday 8am -9pm EST and Sat/Sun 9am-6pm EST. Our toll-free number is 1-***.
Thank you
I booked a pass today for Sea World and Safari park in San Diego, but never received the order confirmation.
My email id is
Dear Mr.
Thank you for inquiry. It is disappointing to hear that you did not receive your order confirmation for your order ***. Your email confirmation has been emailed to your email address 3 times. If you do not see it in your inbox, please check directly in your spam folder. Your spam folder is located in your primary gmail folder.
You can also look up your order confirmation on our webisite
***
Enter your order number *** and email address to pull up your confirmation.
Again, we apologize for any inconvenience.
We purchased a go Boston card that included a hop on hop off buss to get around Boston. The Buss trolley was not running during the time we were there. This caused us not to be able to see a lot of the attractions that the card covered. We tried contacting the trolley by phone and going to the location they told us to go to and the doors were locked. We had to pay for some of the attraction that were covered on the pass.
Dear Mr.,
Thank you for allowing us to review your *** order. I understand the CityView Trolley was not operating during the time you were in Boston. Please we do state this on our website and in the guidebook:
Please note: the hop-on hop-off sightseeing bus tour is a great way to get acquainted with the city, but should not be relied on as a mode of transportation. For quickest transportation between attractions, we recommend you take the T.
Also, I do see that you purchased from *** Go Boston 2- Day Card and used on December 5th and December 6th. There is minimum usage on the card, therefore we can make the exception and AUTHORIZE *** PROCESS A PARTIAL REFUND TO YOUR ACCOUNT IN THE AMOUNT OF $79.00.
You will need to contact *** and let them know. At the time your contact, they most likely will need to call our office to confirm. They can ask for *** or make sure to have your pass numbers as all information has been documented.
Thank you
I purchased 6 multi-attraction passes for my family's recent trip to Philadelphia, PA. The "Philadelphia Pass" was to provide admission to over 30 points of interest coupled with a hop-on / hop-off tour bus from which to travel to each of the sites. After activating the passes on November 5, 2017, my family and I boarded the bus and subsequently "hopped off" at the first of our intended attractions. Buses were to arrive every 20 minutes. After spending approximately 40 minutes at the first attraction we waited for the bus to arrive. After another 40 minutes of waiting, I contacted the bus company via phone and was told that all further stops on the bus were cancelled for the day due to an ongoing Veterans Day Celebration in the center of town. The bus company eventually sent a shuttle bus to our location to take us within several blocks of where we had first boarded. I called the company to inquire as to why the bus tours were even allowed to proceed during this citywide event when they clearly could not operate under the circumstances. I requested a refund commensurate with the one day attraction pass and was offered a 10% refund. I indicated that I could not accept this and they did not respond any further.
Dear Mr.,
Thank you for allowing us to review your concerns for the Go Philadelphia Card. Please keep in mind that the Big Hop on/off Bus Tour is provided as an attraction on the pass. It is not provided as transportation to the attractions. As we do state on our website it is a good way to experience the city and you will find many of the attractions included on the Philadelphia Pass at or near the stops along the way.
Smart Destinations does not have any authority over the operations of any attractions on our passes. I understand that on your first call you were offered 10% off the order along with a courtesy attraction which you declined. This was escalated to a Team Leader who offered 20% off your which you also declined.
Your now request to refund the difference between Go Philadelphia 1 day card and your purchase of the Go Philadelphia 2 Card. I do see your Go Philadelphia 2 day Card was used for both days. However, I will make this one time exception and refund the difference between the 1 day(price: $59/Adults and $44/Children) and the 2 day card ($79/adult and $59/children). Your order for 4 adults and 2 children prices was $434.00. We will refund the difference of $110.00 to the credit card on file.
You will see this credit on your account with 3-5 business days.
Thank you again for the opportunity to review your concerns
I purchased a Chicago Explorer pass (order #***). I did not use it as my trip was cancelled. As per the policy of SmartDestinations, if I do not activate/ use the pass, I qualify for a full refund. I contacted the customer service and was assured a full refund within 3-5 days. However, it has been more than a month and I have received no refund. Emails/ sending messages to the company through their website are ignored/ not answered.
Dear Mr ***,
First and foremost, we apologize for the oversight in processing your refund. I must admit that this is very unusual that your refund was not processed upon your first request. I have processed your refund and you will have an email in your inbox confirming the refund. If you don't see it in in your inbox, check your spam folder as sometimes gmail will filter our emails into spam.
The $109.00 credit will appear on your account within 3-5 business days.
Thank you
Thank you for your response and for processing my refund. I must note however that 1 phone call, 1 email, messaging your company on ***, sending a message to your company via your website were all ignored. My issue was only resolved after sending a complaint via Revdex.com. This does not appear to me as an 'oversight'. Furthermore, I find it highly strange that my emails or messages were not answered.
Anyway, the issue is resolved now, and I would like to thank you and especially Revdex.com in this regard.
Best
HORRIBLE SERVICE IF SOMETHING GOES WRONG.
After several hours of phone calls, trying to place an order over and over, a representative named *** determined their system was down and they could not process any transactions. *** offered to get me free tickets for one of my events but due to their system being down they could not even get me those. Full price at all of my attractions and several hundred dollars later I was told to call back later when their system was up.
The next day after speaking to management about the situation they said there was no possibility of even giving free tickets in the first place and the fault was squarely on me. The manager refused to do anything at all for the hours of time I spent on the phone, the money lost, or anything and only said she was willing to place another order, no mention of the free tickets yesterday.
Overall the tremendous ability to scoff off a several customers during a system wide credit card outage shows a tremendous lack of customer service and is a business I will never shop with again.
Hello ***,
Thank you for taking the time to share your feedback with us. I was able to review all seven attempts you made to place an order. The first 5 attempts were declined due to an address verification failure. Yes, the last 2 attempts were declined by our system due the multiple attempts. Our order processing is not down. While I appreciate ***'s generosity in her offer of free passes, she did not follow proper procedures. We will follow up these training actions on our end.
I will offer a complimentary passes to *** Studios for 2 adults. These passes we be emailed to you within 24 hours.
Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Email: ***
Regards
Ordered 6 tickets to amusement parks. My card was charged and then immediately canceled and supposedly" refunded " the money, but was never refunded and never given the tickets.
Company refused to reverse charge. Kept my money.
Dear ***,
We apologize for any confusion regarding the cancellation of your order. However, this order was refunded on 11/14/2017 and the refund should reflect on your account within 3 business days:
ue Nov 14 15:08:59 EST 2017*** CREDITCARDCredit***633.56
I also believe one of our representatives emailed you a 2nd receipt showing the credit was processed. If you would like to place a new order, we can offer an additional 15% off the order. I have noted this information on your original order.
If you do decide to place a new order, please make sure that you have your order number and passes in your email before you complete your call with the representative. This will ensure that your passes are successfully delivered to your email.
Thank you