Lenox

Hello,We are sorry to hear of the issues you had with your orderOur records indicate that [redacted] scanned and successfully delivered your package on 2/27/Since you never received your package we have issued you a refund for the total price including shipping and sales tax on your recent order According to our records when you spoke to a representative on 2/23/you stating you would be moving so we did not want to replace this order.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L [redacted]

Hello,We apologize for the problems that you had encountered with our company and that the replacement Bride & Groom Ornament was received with the incorrect personalizationWe will be happy place an order for a no cost replacement ornamentPlease contact us back with the personalization and date that you would like on the ornamentWe have also issued a refund for this ornament.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L [redacted]

Hello,We apologize for any disappointment this may have causedWhen you received your email confirmation of your order we did let you know that the order was in a reserved statusWe assure you we will ship your order once inventory is receivedThe configuration of the Holiday Tartan piece set with bonus is new and has not be offered together previously.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Hi- I'm satisfied with the business reply but I have not yet seen a refund to my credit card for the returned items, as stated by the businessI would request that the business follow up to ensure that a refund has indeed been given to my account before this issue is satisfactorily closed Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:The timing is a bit suspect considering the last bill I received showing the balance of $said the balance was as of August 12, - and they were sending it to a collection agency (see attached invoice) but their response says I have a zero balance as of August 12, If I truly have a zero balance now, and do not receive a bill in September I agree to accept their answer to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello,We would like to extend our sincere apologies for the problems that you have experienced with our company We are very proud of our excellent service and you certainly should expect it at all timesPer our conversation with your husband ***, we have emailed you six return labels for the return of your wareWe assure you that once your return is processed we will be happy to issue you an immediate refund.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L [redacted]

Hello,We apologize that the collection agency has not removed you from their recordsOur records indicate that the agency has been contacted and will be confirming in writing that you have been removed.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L [redacted]

Hello,Our records indicate that on 11/10/a refund in the amount of $was issued to your [redacted] card then on 11/12/an additional $was issuedPlease keep in mind that when you placed your order there was a $discount applied to the three ornaments that were orderedSince your original order total for this item was $minus the $discount you have been correctly refunded for a total of $32.40.Best regards,Kimberly L [redacted]

Hello, We apologize that we were unable to fulfill your orderUnfortunately, this is a seasonal item and our inventory has been depletedWe expect to offer this item again in SeptemberDue to the long shipping delay your order has been canceledIf you would like to reorder this item when it becomes available we will be happy to honor the price of $Again, please accept our sincere apologizes regarding this matterBest regards, Kimberly L***-W***

Hello,We have contacted our Accounting Department regarding your refund and have been informed that it was processed on 3/16/We issued a refund in the amount of $and $32.82.We are sorry for any inconvenience this may have caused.Best regards,Kimberly L [redacted]

Hello,We apologize that you did not receive a response to your emailAs a one time accommodation we can offer you a price adjustment in the amount of $If you are not satisfied with this adjustment we will be happy to email you return labels so you can return your orderPlease let us know what would be acceptable to youBelow is our disclaimer regarding adjustments for your order that was placed on 12/18/17.*The Extra 30% Savings, and Extra 40% Savings on clearance will be applied at checkout when appropriate code is enteredThe 30% Off offer excludes kate spade new york, Marchesa, Donna Karan, Season's Radiance, Reed & Barton, and [redacted] ***™ merchandiseOffers not valid at stores where Lenox merchandise is soldThese offers, and the Free Standard Shipping offer, cannot be combined with other offers, and cannot be applied to past purchasesOffers end at 6:am ET on November 25, 2017.Best regards,Kimberly L [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I just looked at my phone and saw there were several calls on my home phone I just got back this week from helping my daughter in Florida fighting breast cancerI will give a call to Lenox Regards, [redacted]

Hello,We apologize that you have not received a replacement for the defective plate you receivedAt this time we are waiting for additional inventory to be receivedOne of our representatives has been in contact with this customer and explained the situationWe have entered a no cost replacement order which will ship once our inventory is receivedThe representative did try contacting the customer today to confirm that a replacement will be mailed out within the next couple weeks.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the promised refund of $is received Regards, [redacted] ***

Hello, We apologize that you have not received your refundWe have contacted our Accounting Department and assure you that a refund check in the amount of $is being processedWe ask that you please allow 10-business days to receive itAgain, please accept our sincere apologizes regarding this matter.Best regards, Kimberly L***-W***

The second credit of $finally appeared on my credit card statement on 11/17/16; this resulted in a total credit of $which is what Lenox promised I am now satisfied, as Lenox made good on their promiseThank you both Revdex.com and Lenox!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me For the correct personalization, they may refer to my original order # [redacted] A copy of this order is attached to this email Please also let the business know that other items in my original order were of poor quality but they were not replaced (or refunded) because a customer service rep claimed there were no more in stock Regards, [redacted] ***

Hello,I apologize that you did not receive a return phone callThe Breakage Replacement Form/Registration Form that you filled out was from many years ago and is obsoleteWhen we received a customers registration we would send an email with a link that they would click through to receive $ off on a purchase of $or moreSince this is no longer being offered, we will be happy to mail a $savings certificate directly to the customerWe ask that you allow 5-business days to receive it.Best regards,Kimberly L [redacted]

Hello,We apologize for the recent problems you had experienced with our companyWe take pride in providing quality products and first class customer serviceWhen we fail to do so, we consider this a very serious matterWe truly regret that you did not receive the best that we have to offer / [redacted] Style Definitions */ We have issued a refund for your full orderThe refund may be issued back to your Visa card or in the form of a checkAgain, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L [redacted]

Hello,I am writing in regards to this complaint.We have issued a refund to the customers [redacted] card in the amount of $on 9/22/An apology letter as requested has been sentWe are also replacing and expediting this order to the customer at our expense.Best regards,Kimberly L***