Lenox

Hello,I apologize that your order for the ornament was not canceled when requestedI assure you that it has been canceledSince we do not bill until the item is shipped, there is no refund due.Best regards,Kimberly L [redacted]

Hello,We apologize that your son received a bill for a gift that he receivedWe have cleared the billing for this order and assure you that there has been no damage to his credit.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L [redacted]

Lenox continues to send me catalogs after I have told them numerous times over the past months that I am no longer intersted in their productsI had experienced poor products/delivery time errors so I no longer want to order anymore of their items

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello,We apologize for the confusionWhen an item is purchased from a customer and given as a gift and the recipient returns it, we issue a merchandise creditWe ask that the merchandise credit be used within days from receipt of the creditThis credit was issued on 2/23/in the amount of $Unfortunately, when the customer called yesterday she was inquiring about purchasing a [redacted] itemThe representative advised the customer that all [redacted] items are excluded from the current promotionBelow is the disclaimer for this promotion; *The Extra 15% Savings on orders of $or more, Extra 20% Savings on orders of $or more, and Extra 25% Savings on orders of $or more will be applied at checkout when appropriate codes are enteredExcludes [redacted] ***, [redacted] , [redacted] , [redacted] ***, and Papal Commemorative merchandiseTo qualify for Free Standard Shipping, your product subtotal must be $or more, excluding charges for gift wrap, tax or shippingThese offers cannot be combined with other offers, and cannot be applied to past purchasesOffers end at 6:am ET on March 23, This email was sent to you as a valued Lenox customer; you may unsubscribe at any timeYou also may unsubscribe by writing to Lenox Customer Service, PO Box ***, Bristol PA [redacted] We are located at [redacted] , Bristol, PA [redacted] If you have any questions about Our Online Privacy Policy, please visit our website / [redacted] Style Definitions */ If the customer would like to use her credit please advise her to contact us at ###-###-#### and one of our representatives will be happy to assist her Best regards,Kimberly L [redacted]

Hello,We want to extend our sincere apologies for the recent problem you have experienced with our company.We take pride in providing quality products and first class customer serviceWhen we fail to do so, we consider this a very serious matterWe truly regret that you did not receive the best that we have to offer.We would like you to keep your purchase and we have issued you a full refundWe ask that you allow 5-business days for it to post to your accountAgain, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L [redacted]

Hello,We are sorry that we are unable to replace your Brown Mist dinner platesThe pattern was introduced in and retired in Our policy is that products are covered under this policy for breakage that may occur due to use, provided one is availableWe tried reaching you by phone today to try and resolve this issue but were unsuccessfulSince we are unable to replace the plates, we will be happy to offer you a new pattern at 50% off by calling our toll free number ###-###-####Please provide the representative with your cr***-***- [redacted] If you decide you would like to replace your Brown Mist pattern with a new pattern we will also email you return labels so you can return your original set of ware.Best regards,Kimberly L [redacted] r

Hello, We are sorry to hear of your disappointment regarding our responseUnfortunately, we are unable to present you with the information you are looking forWe have contacted you by phone and have not received a return callWe will be happy to assist you in finding another cookie jarI can be reached directly by calling ###-###-####Best regards,Kimberly L***-W***

Hello,I am writing regarding this complaint.As an accommodation for the problems that this customer has encountered we are mailing a refund check in the amount of $25.00.Best regards,Kimberly L***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello,We are writing regarding your recent complaint.The Holiday Tartan piece dinnerware set with bonus is a new item that is being offered and we are waiting for inventory to be receivedWhen you placed your online order using your 35% off one item from [redacted] , it did remove $ from your orderYou ordered two of the Holiday Tartan piece dinnerware sets plus bonus at $eachWe charged you $for one set and $for the second set which is a 35% discount in the amount of $Your order total is $758.92.Your order is active and will be filled once inventory is receivedSince this is a seasonal item we do not have an estimated date when inventory will be receivedWe are advertising this item on our site and letting our customer's know that this item is currently out of stock and this item will be backorderedSince this disclaimer is featured on our site we will not be removing the product.Best regards,Kimberly L [redacted]

Hello,We are sorry to hear of the problem that you had with the Holiday Tea KettleUnfortunately, this product has been retired for a number of years and is no longer available directly from Lenox Please send us an email to [email protected] along with a photo of the inside and outside of the tea kettle and a copy of your receiptOnce we receive this information we will be happy review this information and resolve this issue.Best regards,Kimberly L [redacted]

Hello,We apologize for the issues that you experienced with our company regarding the billing of your orderPer your conversation with Tammy, we will be happy to apply the payment today in the amount of $and restart your billingWe have placed a Savings Certificate in the mail in the amount of $which can be used towards a future purchase.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L [redacted]

Hello, We apologize that your order was unable to be fulfilledUnfortunately, this pattern has been retired and our inventory has been depleted This pattern was placed in custom status on 8/That is the reason the soup bowls were placed on our website under the Last Chance section Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L [redacted]

I tried twice to contact LENOX with regard to their performance guarantee. My almost new snips have failed in two ways. The spring no longer works and the latch is binding on the handle and the snips do not open or close. When a purchased these for the hefty price of 23 dollars I fully expected a customer service program but was ignored twice.Product_Or_Service: Aviation Snip StraightDesired SettlementSend a replacement. Aviation Snip StraightBusiness Response Hi [redacted],It was a pleasure talking to you today. Yes, Lenox company will replace the product for Mr [redacted] as long as he can email us a photo of his item and his contact information to [redacted] attention Derek. You can also retain this email and phone number X-XXX-XXX-XXXX for any other questions in regards to Lenox Items.Thank you and have a great day.[redacted] Tech Support Sr. Specialist Tools Business Segment Newell Rubbermaid 301 Chestnut Street East Longmeadow, MA XXXXX X-XXX-XXX-XXXXFax: +X XXX-XXX-XXXX [redacted]