Lerner & Rowe Law Group

Lerner-Row Law Group has helped for my injured accident [redacted] ***, who always kept me up to date of what is going on and has answered any questions that I need to know the same dayThey are want one of the best lawfirm group that I ever worked withI would recomended to anyone to go to themThey will get it done the right way and fastThank you Lerner-Row group and [redacted] ***.I would go back again when I need you

My name is [redacted] and I had a great experience with my Case manager Ms.Gloria G [redacted] she stay in touch with me and let me know if there was any changes she may me feel welcome that I went to work and told my coworkers about her she is a great person and well knowledgeable and she was there to the endThank you also to Ms.Theresa H [redacted] for all you will do and have did for me

What a great company to work withFilling Bankruptcy is never an easy decision and having people like Adele W [redacted] being on your side makes it a much easier taskShe was always there whenever I had any questions or concerns and walked me thru everything step by step ensuring I understood exactly what I needed to do and what the next steps wereI never waited around for a call or a reply to my emails and never felt like I was not valued as a customer I hope to never file bankruptcy again, but would certainly use Lerner and Rowe if I did and would recommend them if someone asked

Dear MsHill: I am responding to your email correspondence dated October 25, by provid ing an infmmal written response add ressing Mr***s ' allegations I am the superv I sing attorney for the bankruptcy section of Lerner and Rowe Law Group (or the "Firm")We recogni ze that clients occasionally will want to cancel serv ices for various reasonsWe have specific proced ures in place for when we become aware that an existing and retained client wishes to cancel When a client indicates a desire to cancel that fact is immediately repot1ed to me via our intra-office emailAt that point I am to notify our accounting department to pu ll the physical fileThe cancelling cl ient is al so directed to notify the Firm in writing by email , fax or letter of the decision to cancel servicesLerner & Rowe Law Group must have someth ing in wri ting to protect the client's interest as well as the Firms.Upon receipt of the written cancellation notice I review the physical and electronic file to determine the amount of time expended in the representation of the client to that pointAlthou gh Lerner and Rowe Law Group uses a "flat or fixed fee" for bankruptcy representation (i .edoes not bill on an hourl y ba sis against a retainer) the refund amount is calculated based on the work performed to the .Iof an hour by attorneys ($to $per hour) and paralegals ($ to $ an hour)Most clients are on a payment plan paying periodic payments to the Firm until the agreed upon flat fee is paid in fullClients acknow ledge that a Chapter case will not be filed with the Court until all legal fees are paidThus the majority of the Firm 's work is perform ed after the client is fully paidThe Firm respond s to creditor calls and responds to client concerns prior to filingRecords of client communi cation whether by mail , email, fax or phone are kept in the electroni c filing progranTime Matters by all Firm-taffThe Firm charges a $minimum admini strative fee if the case is not filed or in the instance where a client terminates representation prior to the completion of the case, the administrative fee covers the work, m ateria ls, copies and correspondencehandled during the paym ent plan MrPleins "initialed" paragraph Iof hi s FeeAgreement providing for the administrative fee and executed the Chapter Fee AgreementMr***s failed to abide by the Fee Agreement , he was to be paid in full by Augu st 2, by making monthl y paymentsIn fact, his file was to be terminated and closed on June 3, for inacti vityOn Augu st 24, the client called indicatin g intent to reopen his case and commence m ak ing paymentsHe made a payment of$by personal check but subsequentl y "stopped pay ment" on this draftMr***sprovided written notice of cancellation dated September 15, demandin g a $full refund of fees remitt ed (apparentl y forgetting he had stopped payment on the recent$personal check)On September I reviewed the physical and electronic file and directed accow1ting to keep the admini strative fee of $and to refund $ remaining balance of the fee received (not knowing about the cancelled check at thetime)

I was in a wreck and needed a check, so I called.I had a professional team handling my case.They kept me informed throughout the whole case.I had my interview with [redacted] in my home on the same day I called. They took care of all my medical needs and made sure I had the necessary transportation covered to my DR's appointments the next day. [redacted] was the pleasant paralegal who did an amazing job of coordinating my case. [redacted] was the claims manager who did not mind my repeated calls.My case took a year and a half to settle he was patient with all of my concerns and questions.
Finally comes [redacted] who finalized the settlement.This was the only time I had to go to their office. Being a fifth generation Arizonan, I find it comforting to know that there is local law firm that is so professional and through.
Thank you Lerner & Rowe

I did not contact the staff back very much, but they still continued to work on my case, I want to thank Dean, Sara, Paula and Greg for all they did for me, Thank you so much for all your help and keeping me informed

Dear Ms. Hill:   I am responding to your email correspondence dated October 25, 20 16 by provid ing an infmmal written response add ressing Mr. [redacted]s ' allegations.   I am the superv I sing attorney for the bankruptcy section of Lerner and Rowe Law Group (or the "Firm"). We recogni ze...

that clients occasionally will want to cancel serv ices for various reasons. We have specific proced ures in place for when we become aware that an existing and retained client wishes to cancel.   When a client indicates a desire to cancel that fact is immediately repot1ed to me via our intra-office email. At that point I am to notify our accounting department to pu ll the physical file. The cancelling cl ient is al so directed to notify the Firm in writing by email , fax or letter of the decision to cancel services. Lerner & Rowe Law Group must have someth ing in wri ting to protect the client's interest as well as the Firms.Upon receipt of the written cancellation notice I review the physical and electronic file to determine the amount of time expended in the representation of the client to that point. Althou gh Lerner and Rowe Law Group uses a "flat or fixed fee" for bankruptcy representation (i .e. does not bill on an hourl y ba sis against a retainer) the refund amount is calculated based on the work performed to the .I0 of an hour by attorneys ($250.00 to $300.00 per hour) and paralegals ($ 100.00 to $ 125.00 an hour). Most clients are on a payment plan paying periodic payments to the Firm until the agreed upon flat fee is paid in full. Clients acknow ledge that a Chapter 7 case will not be filed with the Court until all legal fees are paid. Thus the majority of the Firm 's work is perform ed after the client is fully paid. The Firm respond s to creditor calls and responds to client concerns prior to filing. Records of client communi cation whether by mail , email, fax or phone are kept in the electroni c filing progran1 Time Matters by all Firm-taff. The Firm charges a $250.00 minimum admini strative fee if the case is not filed or in the instance where a client terminates representation prior to the completion of the case, the administrative fee covers the work, m ateria ls, copies and correspondencehandled during the paym ent plan . Mr. Pleins "initialed" paragraph I0 of hi s FeeAgreement providing for the administrative fee and executed the Chapter 7 Fee Agreement. Mr. [redacted]s failed to abide by the Fee Agreement , he was to be paid in full by Augu st 2, 2016 by making monthl y payments. In fact, his file was to be terminated and closed on June 3, 2016 for inacti vity. On Augu st 24, 20 16 the client called indicatin g intent to reopen his case and commence m ak ing payments. He made a payment of$50.00 by personal check but subsequentl y "stopped pay ment" on this draft. Mr. [redacted]sprovided written notice of cancellation dated September 15, 2016 demandin g a $385.00 full refund of fees remitt ed (apparentl y forgetting he had stopped payment on the recent$50.00 personal check). On September 26 I reviewed the physical and electronic file and directed accow1ting to keep the admini strative fee of $250.00 and to refund $ 135.00 remaining balance of the fee received (not knowing about the cancelled check at thetime).

Lerner-Row Law Group has helped for my injured accident
[redacted], who always kept me up to date of what is going on and has answered any questions that I need to know the same day. They are want one of the best lawfirm group that I ever worked with. I would recomended to anyone to go to them. They will get it done the right way and fast. Thank you Lerner-Row group and [redacted].I would go back again when I need you.

If you are looking for a great law group to help you get SSD.please call Lerner & Rowe. They got mine approved in 7 mo.Great job! Thanks to [redacted]!!

When I was rear-ended at a cross walk and the guy behind me tried to tell me it was my fault for stopping for the people in the cross walk, I knew I was going to need a lawyer who was looking out for me. My lawyer kept me informed all along the way, and explained every step along the way. I am very pleased with the help I was given and the settlement I received.

My name is [redacted] and I had a great experience with my Case manager Ms.Gloria G[redacted] she stay in touch with me and let me know if there was any changes she may me feel welcome that I went to work and told my coworkers about her she is a great person and well knowledgeable and she was there to the end. Thank you also to Ms.Theresa H[redacted] for all you will do and have did for me.

I think Linda did an excellent job. She constantly kept in contact with me and would let me know how the case was going. I've used you guys before and my experience this time was much better. Last time I used you guys I felt that I had to always call and see how things were moving along. Everything about this experience was great. From the people in the Bell rd office to the phone calls to the help from Linda.

What a great company to work with. Filling Bankruptcy is never an easy decision and having people like Adele W[redacted] being on your side makes it a much easier task. She was always there whenever I had any questions or concerns and walked me thru everything step by step ensuring I understood exactly what I needed to do and what the next steps were. I never waited around for a call or a reply to my emails and never felt like I was not valued as a customer.
I hope to never file bankruptcy again, but would certainly use Lerner and Rowe if I did and would recommend them if someone asked.

Dear Ms.
42);">Hill:   I am responding to your email correspondence dated October 25, 20 16 by provid ing an infmmal written response add ressing Mr. [redacted]s ' allegations.   I am the superv I sing attorney for the bankruptcy section of Lerner and Rowe Law Group (or the "Firm"). We recogni ze that clients occasionally will want to cancel serv ices for various reasons. We have specific proced ures in place for when we become aware that an existing and retained client wishes to cancel.   When a client indicates a desire to cancel that fact is immediately repot1ed to me via our intra-office email. At that point I am to notify our accounting department to pu ll the physical file. The cancelling cl ient is al so directed to notify the Firm in writing by email , fax or letter of the decision to cancel services. Lerner & Rowe Law Group must have someth ing in wri ting to protect the client's interest as well as the Firms.
Upon receipt of the written cancellation notice I review the physical and electronic file to determine the amount of time expended in the representation of the client to that point. Althou gh Lerner and Rowe Law Group uses a "flat or fixed fee" for bankruptcy representation (i .e. does not bill on an hourl y ba sis against a retainer) the refund amount is calculated based on the work performed to the .I0 of an hour by attorneys ($250.00 to $300.00 per hour) and paralegals ($ 100.00 to $ 125.00 an hour). Most clients are on a payment plan paying periodic payments to the Firm until the agreed upon flat fee is paid in full. Clients acknow ledge that a Chapter 7 case will not be filed with the Court until all legal fees are paid. Thus the majority of the Firm 's work is perform ed after the client is fully paid. The Firm respond s to creditor calls and responds to client concerns prior to filing. Records of client communi cation whether by mail , email, fax or phone are kept in the electroni c filing progran1 Time Matters by all Firm
-taff.
 
The Firm charges a $250.00 minimum admini strative fee if the case is not filed or in the instance where a client terminates representation prior to the completion of the case, the administrative fee covers the work, m ateria ls, copies and correspondence
handled during the paym ent plan . Mr. Pleins "initialed" paragraph I0 of hi s Fee
Agreement providing for the administrative fee and executed the Chapter 7 Fee Agreement. Mr. [redacted]s failed to abide by the Fee Agreement , he was to be paid in full by Augu st 2, 2016 by making monthl y payments. In fact, his file was to be terminated and closed on June 3, 2016 for inacti vity. On Augu st 24, 20 16 the client called indicatin g intent to reopen his case and commence m ak ing payments. He made a payment of
$50.00 by personal check but subsequentl y "stopped pay ment" on this draft. Mr. [redacted]s
provided written notice of cancellation dated September 15, 2016 demandin g a $385.00 full refund of fees remitt ed (apparentl y forgetting he had stopped payment on the recent
$50.00 personal check). On September 26 I reviewed the physical and electronic file and directed accow1ting to keep the admini strative fee of $250.00 and to refund $ 135.00 remaining balance of the fee received (not knowing about the cancelled check at the
time).

My experience with Lerner & Rowe was amazing the service I received was outstanding I had [redacted] assigned to my case and she was there whenever I called or needed her assistance. I would recommend this company over all others

Sincerely

Lerner-Row Law Group has helped for my injured accident
[redacted], who always kept me up to date of what is going on and has answered any questions that I need to know the same day. They are want one of the best lawfirm group that I ever worked with. I would recomended to anyone to go to them. They will get it done the right way and fast. Thank you Lerner-Row group and [redacted].I would go back again when I need you.

I think Linda did an excellent job. She constantly kept in contact with me and would let me know how the case was going. I've used you guys before and my experience this time was much better. Last time I used you guys I felt that I had to always call and see how things were moving along. Everything about this experience was great. From the people in the Bell rd office to the phone calls to the help from Linda.

What a great company to work with. Filling Bankruptcy is never an easy decision and having people like Adele W[redacted] being on your side makes it a much easier task. She was always there whenever I had any questions or concerns and walked me thru everything step by step ensuring I understood exactly what I needed to do and what the next steps were. I never waited around for a call or a reply to my emails and never felt like I was not valued as a customer.

I hope to never file bankruptcy again, but would certainly use Lerner and Rowe if I did and would recommend them if someone asked.

My name is [redacted] and I had a great experience with my Case manager Ms.Gloria G[redacted] she stay in touch with me and let me know if there was any changes she may me feel welcome that I went to work and told my coworkers about her she is a great person and well knowledgeable and she was there to the end. Thank you also to Ms.Theresa H[redacted] for all you will do and have did for me.

I did not contact the staff back very much, but they still continued to work on my case, I want to thank Dean, Sara, Paula and Greg for all they did for me, Thank you so much for all your help and keeping me informed