Lerner & Rowe Law Group

When I was rear-ended at a cross walk and the guy behind me tried to tell me it was my fault for stopping for the people in the cross walk, I knew I was going to need a lawyer who was looking out for me. My lawyer kept me informed all along the way, and explained every step along the way. I am very pleased with the help I was given and the settlement I received.

I was in a wreck and needed a check, so I called.I had a professional team handling my case.They kept me informed throughout the whole case.I had my interview with [redacted] in my home on the same day I called. They took care of all my medical needs and made sure I had the necessary transportation covered to my DR's appointments the next day. [redacted] was the pleasant paralegal who did an amazing job of coordinating my case. [redacted] was the claims manager who did not mind my repeated calls.My case took a year and a half to settle he was patient with all of my concerns and questions.

Finally comes [redacted] who finalized the settlement.This was the only time I had to go to their office. Being a fifth generation Arizonan, I find it comforting to know that there is local law firm that is so professional and through.

Thank you Lerner & Rowe

If you are looking for a great law group to help you get SSD.please call Lerner & Rowe. They got mine approved in 7 mo.Great job! Thanks to [redacted]!!

Dear Ms.

42);">Hill:   I am responding to your email correspondence dated October 25, 20 16 by provid ing an infmmal written response add ressing Mr. [redacted]s ' allegations.   I am the superv I sing attorney for the bankruptcy section of Lerner and Rowe Law Group (or the "Firm"). We recogni ze that clients occasionally will want to cancel serv ices for various reasons. We have specific proced ures in place for when we become aware that an existing and retained client wishes to cancel.   When a client indicates a desire to cancel that fact is immediately repot1ed to me via our intra-office email. At that point I am to notify our accounting department to pu ll the physical file. The cancelling cl ient is al so directed to notify the Firm in writing by email , fax or letter of the decision to cancel services. Lerner & Rowe Law Group must have someth ing in wri ting to protect the client's interest as well as the Firms.
Upon receipt of the written cancellation notice I review the physical and electronic file to determine the amount of time expended in the representation of the client to that point. Althou gh Lerner and Rowe Law Group uses a "flat or fixed fee" for bankruptcy representation (i .e. does not bill on an hourl y ba sis against a retainer) the refund amount is calculated based on the work performed to the .I0 of an hour by attorneys ($250.00 to $300.00 per hour) and paralegals ($ 100.00 to $ 125.00 an hour). Most clients are on a payment plan paying periodic payments to the Firm until the agreed upon flat fee is paid in full. Clients acknow ledge that a Chapter 7 case will not be filed with the Court until all legal fees are paid. Thus the majority of the Firm 's work is perform ed after the client is fully paid. The Firm respond s to creditor calls and responds to client concerns prior to filing. Records of client communi cation whether by mail , email, fax or phone are kept in the electroni c filing progran1 Time Matters by all Firm
-taff.
 
The Firm charges a $250.00 minimum admini strative fee if the case is not filed or in the instance where a client terminates representation prior to the completion of the case, the administrative fee covers the work, m ateria ls, copies and correspondence
handled during the paym ent plan . Mr. Pleins "initialed" paragraph I0 of hi s Fee
Agreement providing for the administrative fee and executed the Chapter 7 Fee Agreement. Mr. [redacted]s failed to abide by the Fee Agreement , he was to be paid in full by Augu st 2, 2016 by making monthl y payments. In fact, his file was to be terminated and closed on June 3, 2016 for inacti vity. On Augu st 24, 20 16 the client called indicatin g intent to reopen his case and commence m ak ing payments. He made a payment of
$50.00 by personal check but subsequentl y "stopped pay ment" on this draft. Mr. [redacted]s
provided written notice of cancellation dated September 15, 2016 demandin g a $385.00 full refund of fees remitt ed (apparentl y forgetting he had stopped payment on the recent
$50.00 personal check). On September 26 I reviewed the physical and electronic file and directed accow1ting to keep the admini strative fee of $250.00 and to refund $ 135.00 remaining balance of the fee received (not knowing about the cancelled check at the
time).

We understand that being charged in a criminal matter is a very emotional and stressful experience for most individuals.  We understand that there are many facets to a criminal case and some clients may become overwhelmed by the severity of their plight.  While we sympathize with our...

former client, in this case it becomes apparent that her concerns (as to the quality of our representation and legal fees) are entirely without merit.   Her concerns are rather a matter of misplaced angst associated with her extreme circumstances.Some time ago, Ms. [redacted] retained our firm for legal services.  Our standard criminal defense fee agreement provides for a graduation of legal fees to best serve the interests of our clients.  Pre-trial representation is billed at a lesser rate than trial-related services. Thus, our standard criminal defense fee agreement provides that once a trial has been set, there is a separate flat fee for additional daily attorney fees.  We find that the graduated/flat fee structure allows us to keep the costs of defense to as little as possible to the substantial benefit of our clients.  Once a client communicates a decision to go to trial the additional fees become due and payable.  Ms. [redacted] acknowledged same by her execution of our standard criminal defense fee agreement as well as her direct admission in this complaint.Every client is important to our firm.  We feel blessed when a client has entrusted us to represent him/her in their time of need.  We represent hundreds of clients each month and we take pride that OUR CLIENTS HAVE GIVEN US A NINETY-SEVEN PERCENT 97% CLIENT SATISFACTION RATING. Ms. [redacted] was kept informed of the status of her case throughout the entire process.  Attorney [redacted] personally discussed all aspects of Ms. Lancaster’s case numerous times, both telephonically and during face-to-face meetings.  We have devoted substantial time, energy and effort in defense of Ms. Lancaster.  Attorney [redacted] spent considerable time with Ms. [redacted] before and during court appearances.  Attorney [redacted] conducted extensive pre-trial Discovery.  Attorney [redacted] engaged in pre-trail negotiations with the prosecution and was able to secure an extension of time from the Prosecutor to allow our client additional time to consider her plea/trial options.  Eventually, and at the very last opportunity, our client advised us that she wished to proceed to trial.  However, Ms. [redacted] refused to pay the trial fee upon our request. It was at this time Ms. [redacted] threatened to file a complaint with the Revdex.com. Based upon our client’s disparaging comments and failure to comply with our request, it was relayed to our client that she might be more comfortable with alternative representation.  In a retaliatory act, Ms. [redacted] immediately filed the Revdex.com complaint.  Furthermore, Ms. [redacted] has threatened to file a Bar complaint if we do not refund a portion of our earned fee.Ms. [redacted] NEVER requested a fee assessment.  If she had requested one, our firm would have absolutely complied with said request within a reasonable time.  However, It should be noted, research confirms that our fees are among the most competitive within the State of Arizona.  Finally, it is ludicrous and offensive to even insinuate that our fees are based on income, gender or national origin.  We do our utmost to provide each and every one of our clients with quality, experienced representation for a very reasonable fee.  We even offer payment plans to those in need so that all may enjoy ready access to top quality defense.Again, all clients of Lerner & Rowe Law Group are important.  Attorney [redacted] takes pride in providing the best possible legal service to all of our clients.  No challenge is too big and certainly no case is too small or an inconvenience to either Attorney [redacted] or this Firm. Finally, Lerner & Rowe Law Group proudly supports our military men and women and has provided representation to many active military and veterans in the past and will to continue to honor that tradition.  Our charitable foundation, Lerner and Rowe Gives Back, has provided hundreds of thousands of dollars to many local charities including those that specifically benefit our brave men and woman of the military.

Everyone here is awesome! They're always on top of everything, they're all really friendly and the take their jobs very serious. I wouldn't be here if it wasn't for these guys. Thanks for everything!

I'm delighted to say my husband and I are thankful to have chosen Lerner and Rowe to represent us in our legal affairs,their ready to lend a hand,supportive and caring attitude has made our experience much easier.

My experience with Lerner and Rowe and my Case Manager [redacted] was an excellent experience. [redacted] kept me up to date and was able to explain each and every turn over the 8 months it took to settle my case. [redacted] was very professional as well as empathetic to my situation. I felt well represented and confident that the facts of the case were being addressed according to the law. I was pleased with the settlement and felt it was adequate.