Leroy's Auto Air, Inc.

Dear Sir/ Madam: Re: Case Number: *** at Global Parking: *** *** All of our coupons read “Subject to space availability”The space was
not guaranteedWe offer a reservation which is guaranteedThis customer did not choose that optionNevertheless, we have issued the $refund prior to this noticeWe do not agree that the customers statement is fully accurate

After reviewing your coupon and your parking receipt, it has been determined that you were charged correctlyThe coupon you provided to the garage clearly states Out By 6pm $days a week enter between 11am and 6pm/ exit between 11am and 6pmYou entered the garage at 5:56pm and left at 9:17pm. We certainly do value you as a customer, I will go ahead and issue you a one time courtesy credit for the differencePlease allow 7-business days for the amount to post back to your accountShould you need any further assistance or have questions, please feel free to contact me at ###-###-####. Thank You, Lisa B***

At this time, I have been contacted directly by Icon Parking Systems LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
The only response I had from the business was to say that they received my complaint and that the matter was
being investigated After that, I received no further information To date, they have offered no explanation as to why the incident occurred or what they have done to ensure that something like this won't happen again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Advance Parking LLC regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I sent a email complaint to their customer service department on 4/*/and they responded on 4/*/We had a few exchanges back and forth over the next several days However, I felt they were just generic responses and felt they were not addressing the issues I tried to bring to their attentionI would like to make it clear that I did not request a refund from the parking garageMy initial email to them was a complaint regarding the actions of their employees and the their business practicesThey responded by referring me to ParkWhizWhen I emailed them back asking why should I contact ParkWhiz since my complaint was with their business and their employee, they emailed back saying they cannot refund my moneyI then emailed back to explain once again that I was not requesting a refund and that I was just trying to inform someone regarding the actions of one their businesses and of their employeesI again stated that my concern was that their employee, in my opinion, tried to defraud a customer by charging them a wrong amount on their credit cardInstead of charging me the $extra fee, he ran my credit card for $I also explained that once I noticed the wrong charge and demanded he fix it, he voided that transactionTheir response was to send them a receipt and they will refund me the $I already explained in at least two emails that I was not looking for a refund because the employee voided the charge after I called him out on it and that my concern was that they had an employee that attempted to defraud a customerI knew at that point that they were not even reading my complaints or not taking them seriously, so I stopped writing backI never responded to their last email regarding their offer for a refund because I never requested a refundMy only reason for contacting customer service in the beginning was to bring attention to an issue I had with one of their employees and one of their business's.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I am
attaching a copy of my receipt
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
They have paid out on my claim in full.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***