Les Schwab Tire Center

Complaint: [redacted] I am rejecting this response because: Hello, I filed a complaint on the 28th of march and soon after was sent to Alaska for work where I had spotty at best for internet access did for the most part did not have access to emailI did not know I only had days prior to leaving for work to respond to the business before my complaint was closed To date I have not received a phone call as stated by the business even though they stated they had which I believe is a hood Please reopen my complaint so I can reject they statement official Thank you Sincerely, [redacted]

We received your letter of February 10, in connection with the above-referenced reportThis report arises from a transaction that occurred at a tire center that is not owned or operated by the Les Schwab companies Irl Rhodes operates the tire center located in Olympia, Washington Other than the license relationship between Les Schwab Warehouse Center, Incand the Olympia Tire Center, there is no legal relationship between the two entities As such, by copy of this letter, we are forwarding your letter directly to Olympia Shaub-Ellison Tire Center and requesting that they immediately contact your office in an effort to resolve this matter

Revdex.com Case ID No [redacted] We regret the customer had a negative experience at Auburn Way North Les Schwabtire centerWe take customer reports seriously and diligently work to immediatelyaddress customer concerns.As soon as Les Schwab learned Mr [redacted] was unsatisfied with the services hereceived from the Auburn Way North tire center, the Store Manager and Les Schwab’sCustomer Service Representative called and left voicemails for Mr [redacted] in anattempt tor resolve his concernsTo dateMr [redacted] has not returned any of thecallsLes Schwab is committed to providing the best customer service possible andwould like to work with Mr [redacted] to resolve his reportIf Mr [redacted] contacts ourStore Manager directly, he will attempt to resolve his concerns

We regret the customer had a negative experience at the Albany Les Schwab TireCenterLes Schwab prides itself on superior customer service, takes reports veryseriously, and investigates the underlying facts of all customer concerns.According to Les Schwab’s records, Mr [redacted] brought his Scion tC (“vehicle”) tothe tire center on March 11, for a complimentary alignment inspectionThetechnician performing the inspection confirmed the left rear toe was at -outsidemanufacturer’s recommendation of -and the front toe was out 0.36, well outside themanufacturer recommendation of Les Schwab recommended both front and rearalignments for the vehicle in a written quote detailing these precise measurements forthe customer’s review and approvalThe customer instructed Les Schwab’s technicianto perform the front end alignment only.Although Les Schwab disagrees with the allegations in the customer’s report, we wouldlike to assure the customer that Les Schwab remains committed to providing the bestcustomer service and products possible

Revdex.com Case ID No [redacted] We regret the customer had a negative experience at Renton Les Schwab tire centerWe take customer reports seriously and diligently work to immediately address customer concernsAs soon as Les Schwab learned Mr [redacted] was unsatisfied with the services he received from the Renton tire center, the Store Manager called Mr [redacted] to offer a refund for the services performedTo date, Mr [redacted] has not yet contacted the Store ManagerLes Schwab is committed to providing the best customer service possible and would like to work with Mr [redacted] to resolve his reportIf Mr [redacted] contacts our Store Manager directly, he will attempt to resolve his concerns

Complaint: [redacted] I am rejecting this response because: There has been no attempt on the part of Les Schwab to contact usThe phone number on file is my wifes and she carries it with her at all times Not to mention we have been into the store to pay the bill in person and not one person mentioned this issue.Sincerely, [redacted]

Revdex.com Case ID [redacted] We regret the customer had a negative experience at the Coos Bay Les Schwab Tire CenterLes Schwab prides itself on superior customer service, takes reviews very seriously, and investigates the underlying facts of all customer concerns Les Schwab is committed to providing the best customer service possible and would like to work with Mr [redacted] to resolve his concerns If Mr [redacted] contacts Dave at the Totem Lake Les Schwab Tire Center, he will attempt to resolve his concerns.Tell us why here

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

I regret that I was late in using your web portal to respond to my now closed complaint I disagree with Les Schwab’s characterization of their resolution I received a single phone call from the technician who I had spoken with on the phone that caused the confusion in the first place The technician was argumentative and did not offer any resolution besides swapping out the old parts I did not receive any contact from the store manager I did not go into the location and speak to the manager as they wrote in their summary I was never given an apology for the miscommunication I do not consider their resolution acceptable and would like the complaint to state that Thank you for your time,

Revdex.com Case ID NoLes Schwab is committed to providing the best customer service possible and would like to work with Mr [redacted] to resolve his reportLes Schwab’s Customer Service Representative called Mr [redacted] on June 9th and the 13th and left a message both times To date, Mr [redacted] has not returned his calls If Mr [redacted] contacts Chris directly at 541.447.4136, he will attempt to resolve his concerns

Revdex.com Case ID No [redacted] We regret the customer had a negative experience at Salem Les Schwab tire center.We take customer reports seriously and diligently work to immediately addresscustomer concerns.As soon as Les Schwab learned Mr [redacted] was unsatisfied with the services hereceived from the Salem tire center, the Store Manager and Les Schwab’s CustomerService Representative called and left voicemails for Mr [redacted] in an attempt torresolve his concernsTo dateMr [redacted] has not returned any of the callsLesSchwab is committed to providing the best customer service possible and would like towork with Mr [redacted] to resolve his reportIf Mr [redacted] contacts our Store Managerdirectly, he will attempt to resolve his concerns

We regret the customer had a negative experience at StHelens Les Schwab tirecenterWe take customer reports seriously and diligently work to immediately addresscustomer concerns.As soon as Les Schwab learned Mr [redacted] was unsatisfied with the services hereceived from the StHelens tire center, Les Schwab’s Customer ServiceRepresentative called Mr [redacted] in an attempt to resolve his concernsTo date, Mr[redacted] has not yet to returned the callLes Schwab is committed to providing thebest customer service possible and would like to work with Mr [redacted] to resolve hisreportIf Mr [redacted] contacts our Customer Service Representatives directly at [redacted] or the Store Assistant Manager, Javier, at [redacted] , he will attemptto resolve his concerns

Complaint: [redacted] I am rejecting this response because: I BELEIVED MY SMOKING DEAL WAS GOING TO BE THE RIGHT SIZE WILDCAT TIRE I HAD PURCHASED IN MAY ALONG WITH MORE WILDCAT TIRES SO THAT I WOULD HAVE OF THE SAME TYPE TIRE ALL AROUND ALL LES SCWAB DID IS KEEP 42,DOLLARS OF MY MAY TIRE WHEN LES SCHWAB IS THE ONE THAT PUT THE WRONG SIZE ON DO NOT EXPERTS LOOK AT THE OTHER TIRESI WEAR SIZE SHOES I DONT WANT A ON MY RIGHT AND ON MY LEFT AND THATS WHAT THEY DIDSO HOW DID I SAVE DOLLARS ON MY NEXT PURCHASE WHEN YOUR MAKING ME EAT DOLLARS ON MY FIRST PURCHASE AND THEN WHAT YOU DID WAS PUT ON WRONG SIZE TIRES,AND HIGHWAY ONES AT THAT LET ME ASK LETS PUT TWO TIRE SIZES ON THE BACK OF YOU OR A FAMILY MEMBERS VECHICLE AND DRIVE IT THAT FOR MONTHSTWICE IT TOOK ANOTHER TIRE STORE TO INFORM ME LES SCHWAB STILL PUT THE WRONG SIZE ONFOR SOME REASON LES SCHWAB FIGURED HIGHWAY TIRES WERE FOR ME AND MY TRUCK,I WAS STILL TREATED RUDELY WOULD YOU LIKE LES SCHWABS CUSTOMERS NAME OF WHO WITNESSED DANIELS BEHAVIOR AND EVEN LES SCHWABS ONE CORPARATE OFFICER I TALKED TO SAID THEY COULD FILE AN INSURANCE CLAIMI DONT FEEL THREE DOLLARS FOR IS A SMOKING DEAL I COULD OF GOT THE SAME TIRES CHEAPER AT [redacted] BUT THEY COULD NOT SELL ME ANY TWICE BECAUSE LES SCHWAB MISMATCHED MY TIRES HOW JUST IS THAT NOT TO MENTION PAYING TWICE FOR THE BALANCING STEM AND MOUNTING ON THE ONE REAR TIRESO I AM SORRY LES SCWAB FEELS THEY WERE FAIR I HAVE NEVER IN MY LIFE HAVE ANYONE POINTING AND SHAKING THERE FINGER AT ME IN ANGER EITHER I WORK HARD AND DO NOT EXPECT SOMETHING FOR NOTHING PUT WHEN IM LEAD TO BELEIVE THE MISTAKE IS GOING TO BE RIGHTED I DO EXPECT SUCHPLEASE INFORM ME WHERE THE GREAT SMOKING DEAL IS I SINCERELY HOPE THAT LES SCHWAB FEELS JUSTIFIED BY THEIR ACTIONS IN MY YEARS NEVER HAVE I HAD TO DEAL WITH SUCH UNPLEASNT MANAGERS THEY SMILE BIG TILL YOU MENTION A MISTAKE THEY MADESincerely, [redacted]

Complaint: [redacted] Have had NO CONTACT FROM LES SCHWAB! NONE! June 7, I am rejecting this response because: Sincerely, [redacted]

Revdex.com Case ID No [redacted] As Les Schwab’s previous response states, we would like to work with Mr [redacted] to resolve his reportIf Mr [redacted] contacts our Store Manager directly at [redacted] , he will attempt to resolve his concerns

Revdex.com Case ID [redacted] We regret the customer had a negative experience at the Vancouver Les Schwab Tire CenterLes Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns Soon after receiving a copy of this report, Les Schwab’s Customer Service Representatives contacted the customer to provide him a liability report in order to investigate the damage allegedly caused to the customer’s vehicle as a result of a tire installed by Les Schwab’s technician’sLes Schwab’s Liability Department will be in contact with Mr [redacted] within hours of receiving his report

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In the future I would remind Les Schwab and all of its dealers to not sell tires that have outlived the manufacturers warranty of five years as wellIt is at the very least unethical and dangerous in my personal experienceThis may not be the end of my efforts to find justice as far as Les Schwab is concernedLastly, no matter how good the deal I will never recommend LS or do business with them Sincerely, [redacted] , **

Revdex.com Case ID [redacted] We regret the customer had a negative experience at the Salem Les Schwab Tire CenterLes Schwab prides itself on superior customer service, takes this matter seriously and investigates the underlying facts of all customer concerns.According to Les Schwab’s records, [redacted] visited the tire center on June 7, and purchased two new tires in the amount of $193.38, she paid $cash and opened a charge account for the remaining $93.38.Pursuant to [redacted] ’s credit agreement with Les Schwab, we telephoned her and left multiple messages in July and August to let her know that she her account was past dueOn September 7, Les Schwab sent a letter to her home address requesting paymentOn September 24, after the customer’s account became three months past due, Les Schwab left a business card on the door at [redacted] ’s residence, in an attempt to discuss her delinquent accountOn September 27, 2016, Les Schwab telephoned her place of employment in an attempt collect on her debtDuring this call, [redacted] requested Les Schwab not call her place of employmentLes Schwab immediately made a notation on her account regarding her request and Les Schwab has honored that requestOn September 30, Les Schwab again visited [redacted] ’s residence, successfully making contact with herThe store manager requested [redacted] make a payment or he would begin pursuing the remedies permitted under the credit agreementThe customer only made a partial payment to bring her account current [redacted] ’s account remains delinquent as of the date of this letter.Based upon the above, Les Schwab’s attempts to collect [redacted] ’s delinquent debt are reasonable and in compliance with all applicable lawsLes Schwab would like to assure [redacted] that we have taken her report seriously, conducted a thorough investigation, and remain committed to providing the best service possible to our customers

Revdex.com Case ID [redacted] We regret the customer had a negative experience at the Lebanon Les Schwab tire centerWe take customer reports seriously and diligently work to immediately address customer concerns.According to Les Schwab's records, on May 30, Mr [redacted] brought his Nissan 350z ("vehicle") to the tire center for a flat repair of a tire he recently purchased at a non-Les Schwab location, Martinez TireLes Schwab's technician discovered the bead on the flat tire was broken, making it unrepairable and unsafe to drive onMr [redacted] informed the technician he was going to take his vehicle elsewhereMr [redacted] did not have a spare tire to mountSo, as a gesture of customer service, and in order to get Mr [redacted] back on the road safely, Les Schwab loaned Mr [redacted] a used tire, mounting it on his vehicle at no charge (a $value)See the attached invoiceThe following day, Mr [redacted] brought the loaner tire back to the Lebanon tire center and dropped it off.Although Les Schwab disagrees with the customer's allegations and are unwilling to resolve his concerns for what he asks, we would like to assure Mr [redacted] that Les Schwab diligently investigated his concerns, worked in good faith to resolve his concerns in a fair manner, and remains committed to providing the best service possible to its customers

Complaint: [redacted] I am rejecting this response because: My car was perfectly maintained when I arrived at Les Schwab, and the key fob no longer worked upon leavingAs I already stated in my complaint, it was clear that the problem was not the battery since both key fobs worked on the other locks and not on the driver sideWhen the employee "offered to replace the battery in the key fob," it was not a "gesture of customer service!" I had already explained to him the reasons which I've already explained here why it couldn't be the battery He gave a rude response including, "when I need a battery I just go buy one; I don't call someone else" in a rude tone Since that's what Les Schwab calls customer service, then it's clear to me that I will never be a customer againIn their response they even blamed the problem with the tire sensor on Honda serviceLes Schwab does acknowledge that Honda found a problem with the key fob which wasn't the battery, but they still refuse to respond as reputable businesses wouldThe fact remains that it worked with never any problem when I arrived, and did not upon leavingSomething did happen at the Les Schwab shop I have never filed a complaint against any business ever beforeSo, this isn't something I would do if my experience didn't warrant a reasonable response from Les SchwabI was once a loyal customer who recommended Les Schwab to friendsI will now let everyone be aware to avoid Les Schwab, since they don't respond as a reputable business would Sincerely, [redacted] ***