Les Schwab Tire Center

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We regret the customer had a negative experience at Elko Les Schwab tire center. We take customer reports seriously and diligently work to immediately address customer concerns. As soon as Les Schwab learned Mr. and Mrs. [redacted] were unsatisfied with the services received from the Elko tire center, the...

Store Manager contacted the customers and worked to resolve their concerns raised with your office. Les schwab believes the [redacted] are satisfied with the agreed upon resolution. We sincerely apologize for any inconvenience this may have caused Mr. and Mrs. [redacted] and sincerely thank them for their patience.

Complaint: [redacted]I am rejecting this response because: 
Hello,
I filed a complaint on the 28th of march and soon after was sent to Alaska for work where I had spotty at best for internet access did for the most part did not have access to email. I did not know I only had 7 days prior to leaving for work to respond to the business before my complaint was closed. 
To date I have not received a phone call as stated by the business even though they stated they had which I believe is a false hood.
Please reopen my complaint so I can reject they statement official.
Thank you
Sincerely,[redacted]

IN RESPONSE TO THE LETTER DATED APRIL 17,2017I RECEIVED FROM THE Revdex.com, I AM WRITING TOLET IT BE KNOWN THAT I HAVE SPOKEN WITHCHRIS THE CUSTOMER SERVICE REPRESENTATIVEFROM LES SCHWAB AND WE HAVE RESOLVE THISMATTER TO BOTH OUR SATISFACTION.I WANTED TO THANK YOU FOR YOUR PROMPTATTENTION YOU GAVE THIS MATTER.SINCERELY,[redacted]

We regret the Ms. [redacted] had a negative experience at the Salem Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns. Les Schwab’s Customer Service Department contacted Ms. [redacted] soon...

after receiving a copy of this report and worked with her to resolve the concerns raised with your office. Les Schwab believes Ms. [redacted] is satisfied with the agreed upon resolution. We apologize for any inconvenience this may have caused Ms. [redacted] and sincerely thank her for her patience.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We regret the customer had a negative experience at the Omak Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns. According to Les Schwab’s records, Ms. [redacted] purchased two new...

tires for her 2001 Chevrolet [redacted] (“vehicle”) on November 4, 2014. The tires she purchased were All Season Eclipse with a 70,000 mile warranty. Les Schwab has no further record of any purchases or services (including any pro-rated tire adjustments) since the 2014 transaction. Soon after Les Schwab learned of her report, the Store Manager and Customer Service Representative called Ms. [redacted] to invite her to the tire center. To date, Ms. [redacted] has not returned the phone calls or returned to the tire center. Les Schwab is committed to providing the best customer service possible and would like to better understand the customer’s concerns. If Ms. [redacted] contacts our Store Manager directly, he will attempt to resolve her concerns.

We regret the customer had a negative experience at McMinnville Les Schwab tirecenter. We take customer reports seriously and diligently work to immediately addresscustomer concerns.As soon as Les Schwab learned Mr. [redacted] was unsatisfied with the services hereceived from the tire center, Les...

Schwab’s Customer Service Representative (“CSR”)called Mr. [redacted] and left messages in an attempt to resolve his concerns. Les Schwabis committed to providing the best customer service possible and would like to work withMr. [redacted] to resolve his report. If Mr. [redacted] contacts our CSR at 541.447.4136, he willattempt to resolve his concerns.

Revdex.com Case ID [redacted]We regret the customer had a negative experience at the Boise Broadway Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns.  Les Schwab’s Store Manager...

contacted Mr. [redacted] soon after receiving a copy of this report and worked with him to resolve the concerns raised with your office.  Les Schwab believes Mr. [redacted] is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused Mr. [redacted] and sincerely thank him for his patience.

We regret the customer had a negative experience at the Idaho Falls Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reports seriously, and investigates the underlying facts of all customer concerns.Les Schwab was unaware the customer was dissatisfied with the...

services he received at Les Schwab until receiving a copy of this report. If Mr. [redacted] contacts the store manager directly at [redacted], he will attempt to resolve his concerns.

Revdex.com Case ID No. 12172774 Les Schwab is committed to providing the best customer service possible and would like to work with Mr. [redacted] to resolve his report. Les Schwab’s Customer Service Representative called Mr. [redacted] on June 9th and the 13th and left a message both times.  To date, Mr. [redacted] has not returned his calls.  If Mr. [redacted] contacts Chris directly at 541.447.4136, he will attempt to resolve his concerns.

Revdex.com Case ID [redacted]We regret the customer had a negative experience at the Seattle Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reviews very seriously, and investigates the underlying facts of all customer concerns.  Les Schwab’s Customer Service...

Department contacted Mr. [redacted] soon after receiving a copy of this report and worked with him to resolve the concerns raised with your office.  Les Schwab believes Mr. [redacted]  is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused Mr. [redacted]  and sincerely thank him for his patience.

Revdex.com Case ID [redacted]
We regret the customer had a negative experience at the Hood River Les Schwab Tire Center.  Les Schwab prides itself on superior customer service, takes this matter seriously and investigates the underlying facts of all customer concerns.
According to Les Schwab’s...

records, Mr. [redacted] telephoned the Hood River tire center and informed the technician his 1994 Kenworth semi truck had a flat steer tire while hauling a load on Interstate 84 near Hood River, Oregon and requested assistance.  This was at a time when Oregon, Washington and Idaho was experiencing a “severe storm that contributed to numerous crashes and trailers blown over,” according to the ODOT spokesman Tom S[redacted]. “Wind gusts are reported in some areas at 80 mph. Blowing snow is creating blizzard-like conditions” on I-84, forcing it to close in stretches at times during the month of January.  Les Schwab’s technician informed Mr. [redacted] that, due to safety concerns, a Les Schwab employee was unable to travel to his location to service the vehicle.
It was later learned when the customer’s brother visited the Hood River tire center that day to purchase two semi tires that Mr. [redacted] had also contacted the local AAA and Tow Truck Company who also refused to send an employee to the dangerous interstate to service the vehicle.
Les Schwab sincerely apologizes for the inconvenience this situation caused the customer and, although this particular decision was based on ensuring the safety of our employees, we remain committed to providing the best customer service, when safely possible, to our customers.

Complaint: [redacted]I am rejecting this response because: I BELEIVED MY SMOKING DEAL WAS GOING TO BE THE RIGHT SIZE WILDCAT TIRE I HAD PURCHASED IN MAY ALONG WITH 2 MORE WILDCAT TIRES SO THAT I WOULD HAVE 4 OF THE SAME TYPE TIRE ALL AROUND ALL LES SCWAB DID IS KEEP 42,00 DOLLARS OF MY MAY TIRE WHEN LES SCHWAB IS THE ONE THAT PUT THE WRONG  SIZE ON  DO NOT EXPERTS LOOK AT THE OTHER 3 TIRES. I WEAR SIZE 8 SHOES I DONT WANT A 7 ON MY RIGHT AND 8 ON MY LEFT AND THATS WHAT THEY DID. SO HOW DID I SAVE 40 DOLLARS ON MY NEXT PURCHASE WHEN YOUR MAKING ME EAT 42 DOLLARS ON MY FIRST PURCHASE AND THEN WHAT YOU DID WAS PUT ON 3 WRONG SIZE TIRES,AND HIGHWAY ONES AT THAT LET ME ASK LETS PUT TWO TIRE SIZES ON THE BACK OF YOU OR A FAMILY MEMBERS VECHICLE AND DRIVE IT THAT FOR 5 MONTHS. TWICE IT TOOK ANOTHER TIRE STORE TO INFORM ME LES SCHWAB STILL PUT  THE WRONG SIZE ON. FOR SOME REASON LES SCHWAB FIGURED HIGHWAY TIRES WERE FOR ME AND MY TRUCK,. I WAS STILL TREATED RUDELY WOULD YOU LIKE LES SCHWABS CUSTOMERS NAME OF WHO WITNESSED DANIELS BEHAVIOR.  AND EVEN LES SCHWABS ONE CORPARATE OFFICER I TALKED TO SAID THEY COULD FILE AN INSURANCE CLAIM. I DONT FEEL THREE 89 DOLLARS FOR 356.00 IS A SMOKING DEAL I COULD OF GOT THE SAME TIRES CHEAPER AT [redacted] BUT THEY COULD NOT SELL ME ANY TWICE  BECAUSE LES SCHWAB MISMATCHED MY TIRES HOW JUST IS THAT .  NOT TO MENTION PAYING TWICE FOR THE BALANCING STEM AND MOUNTING ON THE ONE REAR TIRE. SO I AM SORRY LES SCWAB FEELS THEY WERE FAIR I HAVE NEVER IN MY LIFE HAVE ANYONE POINTING AND SHAKING THERE FINGER AT ME IN ANGER EITHER . I WORK HARD AND DO NOT EXPECT SOMETHING FOR NOTHING PUT WHEN IM LEAD TO BELEIVE THE MISTAKE IS GOING TO BE RIGHTED I DO EXPECT SUCH. PLEASE INFORM ME WHERE THE GREAT SMOKING DEAL IS.  I SINCERELY HOPE THAT LES SCHWAB FEELS JUSTIFIED BY THEIR ACTIONS IN MY 58 YEARS NEVER HAVE I HAD TO DEAL WITH SUCH UNPLEASNT MANAGERS  THEY SMILE BIG TILL YOU MENTION A MISTAKE THEY MADESincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I paid 102.29 for Les Schwab snow chains. I go skiing and wasted part of my vacation time trying to put on these chains which was incorrectly recommend. I had to find locals to help me locate a chain store. Luckily, I had others drive me to the store otherwise, I risk CHP pulling me over and possibly giving me a ticket which would have been up to $1000. I had to pay more (about $150 for new chains) and waste additional time putting them off. Overall, I wasted up to 1/2 day on my personal time on this. I did receive a call from Les Schwab on returning these chains for immediate refund. As I am working farther away and since my wife is closer, I ask if she can return the chains on my behalf. They said ok. I find out later that they told my wife to bring in my truck for return and inspection so again she is wasting her personal time. I will need to waste my personal time bringing in my truck to resolve this.At this point, I would like to be reimburse for my personal time and on the new chains I had to purchase. I have attach all receipts.
Sincerely,
[redacted]

Complaint: [redacted]Have had NO CONTACT FROM LES SCHWAB! NONE! June 7, 2017
I am rejecting this response because:
Sincerely,
[redacted]

December 29, 2016
Complaint: [redacted]I am rejecting this response because no solution as been offered or generated by Les Schwab:
Neither West Salem Les Schwab Tire Center nor Corporate Office in Bend, OR have bothered to reply in writing to my letters dated November 8 or November 18th.  Both letters required a written reply to provide for documentation and to specifically address the problems generated by West Salem Les Schwab Tire Center.  Today is December 29th and neither West Salem Les Schwab nor Corporate Office have bothered to address the issues I have presented to them.
I work long hours and residing in Salem have a bit of a commute to work daily in Troutdale.  I leave at 6am and get home around 9pm as I emailed recently.  I require a written response since I am not available daily and since my original letters require a written response.
I did not authorize the work done.  Our agreement was to sell me two new tires that matched to my existing two Cooper tires.  If new tires sold did not match I was to bring them back and they would match a new set of tires to my Cooper tires and keep trying till they got a match. 
I have not been contacted in writing to resolve the matter either by snail mail or email.  I have not been asked to bring my vehicle back to West Salem Les Schwab.
As soon as West Salem Les Schwab Tire Center was notified of my November 8th letter, no written reply or email was sent to me.  When my second letter was replied to by the manager of West Salem Les Schwab he stated no one in his office would have told me my tires are 80k mile tires AND he refused to write to me.  That is the phone message he left me more than a month ago and he has not called or written since that message.  Clearly customer service does not exist and both company and head office have failed.  I have left phone, email and letters to both company and head office to no result.  Company owes me $300 for the unauthorized disposal of my Cooper tires which had less than 24k miles on them.  OPTION: Corporate Office pay me $440 for the second set of Country tires I was forced to pay to re-claim my car mid November.
Numerous messages were not left by Chris.  Chris did not contact until mid December.  He left one phone message and one email to which I replied both by phone and by email.  Lyle called and left one message.  I replied to Lyle by my second letter November 18th.  [I called Lyle in early November and the number he gave rang and rang and rang with no message machine available].
Either Chris at Head Office or Lyle at West Salem can fully reply to my November letters in writing and state why the original agreement to match two new tires to my Cooper tires was not followed.  I require a $300 reimbursement for the loss of my Cooper tires.  Next tell me why the second set of tires were put on my car without my authorization and why I was required to pay an additional $440 to reclaim my vehicle.  Please inform me why these Les Schwab actions provide the best customer service possible.
Sincerely,[redacted] West Salem, OR. 
[redacted]@msn.com

Revdex.com Case ID [redacted]We regret the customer had a negative experience at the Coos Bay Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reviews very seriously, and investigates the underlying facts of all customer concerns.  Les Schwab is committed to providing...

the best customer service possible and would like to work with Mr. [redacted] to resolve his concerns.  If Mr. [redacted] contacts Dave at the Totem Lake Les Schwab Tire Center, he will attempt to resolve his concerns.Tell us why here...

Revdex.com Case ID [redacted] Les Schwab has no record of receiving correspondence from Mr. [redacted] as stated in his report.  If we had received notice of his concerns,  Les Schwab would have responded in a timely manner. We regret Mr. [redacted] had a negative experience at the Spanaway Les Schwab...

Tire Center. Les Schwab prides itself on superior customer service, takes reviews very seriously, and investigates the underlying facts of all customer concerns.   Les Schwab’s store manager contacted Mr. [redacted] soon after receiving a copy of this report and worked with him to resolve the concerns raised with your office.  Les Schwab believes Mr. [redacted] is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused Mr. [redacted] and sincerely thank him for his patience.

We regret the customer had a negative experience at the Chehalis Les Schwab TireCenter. Les Schwab prides itself on superior customer service, takes reports veryseriously, and investigates the underlying facts of all customer concerns.According to Les Schwab’s records, Mr. [redacted] visited the tire...

center on January 13,2016 and purchased product and service in the amount of $909.01. Mr. [redacted]requested and completed a credit application for his purchase that day. After signingthe application (and pursuant to the customer’s express authorization to run an inquirybased on the application), the store employee ran Mr. [redacted]’s credit to confirmadequate credit and opened the account.On January 15, 2016, Mr. [redacted] contacted the store manager and requested the creditinquiry be removed from his credit report. Solely as a gesture of customer service, thestore manager and Les Schwab’s Credit Department contacted the credit bureau in anattempt to resolve the customer’s concerns. To date, Les Schwab has not receivedconfirmation the inquiry has been removed. We would like the customer to contactEquifax Customer Service at 866.349.5191 to work directly with them to resolve hisconcerns.Les Schwab apologizes for any inconvenience this may have caused the customer andwould like to assure the customer we only took such action as he directed andexpressly authorized us to take, in writing. Les Schwab remains committed to providingthe best customer service and products possible.