Level 3 Communications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The credit has not yet been applied to my credit card and I will not accept this as resolved until I see the creditthank you!

Level provided service to the complainant under a 36-month term. The agreement was specific to the complainant’s original location, and Level was not obligated to transfer the services to a new location mid-termNevertheless, upon receipt of the customer’s move request, Level provided
new pricing and arranged to move the service. Because Level 3’s network did not extend to the complainant’s new building, it was necessary to order a local loop from another carrier to provide a connection between Level and the new location. Complications with this order extended the due date beyond the complainant’s desired schedule. The complainant has cancelled the order and the associated service, and Level informed the complainant on October 14, that the Early Termination Liability will be waivedWe apologize for the delay

Mr*** provided two telephone numbers that we were able to investigate. The first number, 310-694-5063, does not belong to Level 3. It is owned by *** ***. The second number, 310-694-5035, is assigned to Level 3's customer ***. Although no calls to the complainant’s number were found on the Level network during the last two months, Level has requested that *** place the complainant’s number, *** on its Do Not Call listFurther inquiries may be addressed to *** at fraud@***.com.It appears that, as Mr*** suspects, the numbers are being spoofedMore information on spoofing is available on the FCC’s website at https://www.fcc.gov/consumers/guides/spoofing-and-caller-idUnfortunately, since the calls do not appear to have been made using Level3's network, the complainant will need to contact his own local carrier to determine which carrier passed the calls to his telephone number

Level has investigated this situation based on the information provided in the complaint. We apologize for the misunderstanding, and are applying a credit to the account, as well as addressing the customer’s request to apply a PIN or international blocking

Level Communications, LLC is a telecommunications service provider serving medium to large business customers. I can assure you that the calls received by *** *** were not placed by anyone at Level 3.However, as a provider of telecommunications services, Level does provide telephone
service and telephone numbers to companies who use the services to conduct their business. If the complainant would be willing to provide the phone number(s) from which the unwanted calls were received, we would be happy to investigate the issue. If the number(s) is issued to a Level customer, we will request that the complainant's phone number, (*** ***, be placed on their Do Not Call list

The complainant states that he has been receiving unwanted text messages Level is a common carrier that provides telecommunications services to other companies. Level itself did not initiate any of the text messages to the complainant If the complainant desires further
assistance, we request that he provide the specific ten-digit number that appears on his Caller ID in association with the unwanted messages, and the number of the cell phone on which he is receiving the messages

Complaint: ***
I am rejecting this response because:I do not need to be told what level communications is I understand the business model, strange that when I reverse look up the numbers that call me it's says level communications/VeriSignVery hard to track these customers of yours down to tell them to stop calling meThis is no longer a concern I changed my phone number that I had for yearsto calls a day from companies that want to tell me I won grand money or that I need to renew my auto warranty but then they ask what the make and model of my car isI gave upSo yes I reject this answer but you may consider this matter closed
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/09/08) */
The complainant stated that he received unwanted telephone calls where the telephone numbers XXX-XXX-XXXX and XXX-XXX-XXXX appeared on his caller ID
Level is a common carrier that provides telecommunications services to other companies
Level itself did not initiate any of the calls to the complainant
The numbers in question are assigned to Level customersWe have checked our records and found no evidence of any calls originating from the telephone numbers listed above terminating to the telephone number that the complainant provided in this complaintNonetheless, we have asked the customers to place the complainant's number on their Do Not Call lists
Often the perpetrators of nuisance calls engage in spoofing, which means that the perpetrator makes the calls appear to originate from a number other than the true originating numberThe most effective way to determine the originating number is for the complainant to contact his local telephone service provider and local police
If the complainant has further concerns, he may also contact the *** & *** *** *** of the *** *** *** at ***
Initial Consumer Rebuttal /* (3000, 8, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing in the letter from Level was accurateThey can say that the numbers do not originate from the customer but that is far from trueThe scammer at the XXX-XXX-XXXX I kept calling back They left a voicemail about owing the *** I know the *** will never call someoneI called backThey started to go into their whole explanation how I owedI told them they were a scamThen they stated to tell me how they were the mafiaSo Level 3's explanation does not work when I call the number backThe scammer only had my cell phone number but after filling in a report with Level my home number is blocked tooIf you call from another number you get throughWhat a coincidence!
The XXX-XXX-XXXX number is a telemarketerIf you call that number you get a recording that says "Thank you for calling backIf you are not interested in receiving more information on our special promotions and want to be put on our do not call list please press now." You don't have to believe meCall the numberThat is the recording you get
So obviously Level is not being above board with its answersLevel also knows that I am able to put in a complaint since I am on the national call listBecause of the number of unethical companies like Level the *** is overwhelmed and not able to address the number of complaints being receivedLevel knows this and thus conducts themselves the way they are
However spoofing does not occur when you call the number backIf you call a number back that has been spoofed you get someone who doesn't know what you are talking about
So I suggest Level start doing what they are supposed to be doing as a carrier and not trying to come up with excuses that aren't even viableIn addition, the customer at the number continued making the calls to other people including a judge who contacted the police he deals withNeedless to say they are now in jail and the number truly is out of serviceSince Level believes this is spoofing they should go to the jail and talk about how their customers are innocentI am sure the police will love to see how involved Level is
Final Business Response /* (4000, 10, 2015/09/25) */
Level provided an accurate response based on the information provided in the complaintIn its investigation, Level reviewed its switch records and found no calls on its network from either of the numbers in question terminating to the complainant
The complainant mistakenly assumes that originating and terminating calls associated with the same telephone number must also be associated with the same locationWhile that was once true, changing technology has uncoupled originating and terminating call functions
Calls identified with the same telephone number may utilize different telecommunications carriers for inbound and outbound serviceAdding to the complexity, it is technically possible for calls to be received at one location using the assigned telephone number, and sent from a different location with the same number displayed as Caller ID
In any case, Level has no visibility or control over calls that do not traverse its network, and the blame that the complainant places on Level is misplaced
To follow up on the specific originating numbers mentioned in the complaint, XXX-XXX-XXXX was disabled on July 2, The Level customer to which XXX-XXX-XXXX is assigned has confirmed that the complainant's number has been removed from their calling list

Our investigation determined that the customer received service pursuant to an agreement with ** *** signed 2/09/09. Per the terms of the agreement, the original three-year term automatically renewed for successive twelve-month terms unless terminated by either party upon written notice
at least days prior to the expiration of the then existing term. The central fact of this dispute is that Level never received such written notice.Part of the services were ported away from ** ***/Level to another carrier on 1/29/15. The “new” carrier submitted the order as a “partial port” meaning the order did not apply to all of the services on the account. In the case of a partial port, industry standards require that the existing carrier maintain the remaining services in an active status until a disconnect order is received from either the “new” carrier or the customer. Level did not receive a disconnect order from either party.In a 4/28/phone call the customer stated that they had submitted a written disconnect request and Level responded that they had not received such request. Level advised that the customer should forward a copy of their original request to Level at ***. Level never received either the alleged “original” written disconnect or a new disconnect order, so the account remained live.The account was suspended for nonpayment on 5/25/15. Billing will be credited back to the date of suspension. All amounts billed for service prior to the suspension are valid per the terms and conditions of the contract and payment in full is expectedIf the customer will provide a copy of their written disconnect request, with proof that it was sent to Level at least days prior to the 3/5/end of the then existing contract term, Level will credit the account for all charges after 3/5/

Initial Business Response /* (1000, 5, 2015/06/18) */
This customer is a former tw telecom ("TWTC") customer who originally signed a contract for their Internet Access services in (available upon request)The contract states the company's dispute policy on page of the document in section
and reads, in part, as follows:
"...All disputes must be submitted to TWTC in the manner specified above within calendar days of the date of the invoice associated with the disputed charges, or the invoice shall be deemed correct and all rights to dispute such charges are waived...."
By signing the contract, the customer acknowledged that their services were governed by the company's standard terms and conditionsThe dispute referenced in this complaint was processed according to the standard dispute policy described in the customer's signed agreement

*** *** at *** *** signed a Voice Service Order Form (attached) with tw telecom (acquired by Level Communications in 2014) for a 36-month term. That document clearly states, “Upon expiration of a term contract, the service term will automatically renew at the same terms and
conditions for successive 12-month terms…unless either party notifies the other in writing thirty (30) days prior to the expiration of the then current term that it wishes to terminate the service.” The services covered by that contract were installed in July of 2011, which began the initial term of the contract. In July of 2015, the 2nd auto-renewal term began. When *** terminated its services in November 2015, it had approximately eight months left in that term, which made it subject to Termination Liability as described in the company’s TX tariff, which states, “In the event that the Customer terminates a Term Agreement prior to the end of the term, the Customer's liability is 100% of the monthly recurring charges for the remaining term of the agreement.” Therefore, Level was merely following the terms of the agreement made between tw telecom and ***, Incwhen it assessed Early Termination Charges when *** terminated its services

Level is a telecommunications service provider serving medium to large business customers. I can assure you that the calls received by *** *** were not placed by anyone at Level 3.However, as a provider of telecommunications services, Level does provide telephone service and
telephone numbers to companies who use the services to conduct their business. If the complainant would be willing to provide the complete phone number(s) from which the unwanted calls were received, we would be happy to investigate the issue. Unfortunately, we cannot investigate the partial numbers provided. If the number(s) is issued to a Level customer, we will request that the complainant's phone number, *** be placed on their Do Not Call list

Pursuant to this inquiry, the Level IP Network Operations team conducted a detailed investigation based upon the information provided in complaint #***. The consumer use appears to be traffic related to online gaming that could be provided either through a gaming provider or
connectivity directly through the consumer’s internet service provider. Level is not the provider for this consumer. While the traffic for the user does traverse the Level network through a peering point, a thorough investigation into the traffic routing resulted in no errors or problems across the Level network. There was no packet loss or latency across the Level network and all of the network security processes and filters were operating as designed and not impeding or impairing traffic. As indicated before, while the traffic in this instance may have traversed the Level network, Level is not the end to end provider for the consumer. Based upon the findings of the Level IP Network Operations team, the recommendation would be for the consumer to contact the internet provider and/or the gaming company for which they may be subscribed for further investigation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Level is a telecommunications service provider serving medium to large business customers. I can assure you that the calls received by *** * *** were not placed by anyone at Level However, as a provider of telecommunications services, Level does provide telephone service and
telephone numbers to companies who use the services to conduct their business. If the complainant would be willing to provide the phone number(s) from which the unwanted calls were received, we would be happy to investigate the issue. If the number(s) is issued to a Level customer, we will request that the complainant’s phone number, ***, be placed on their Do Not Call list

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by B&Z Home Improvement regarding complaint I*...

[redacted]
Regards,
[redacted]

Level 3 occupies Suite 120 in the building located at 2221 East Bijou Street, Colorado Springs, CO 80909. The building is shared with several other tenants, including [redacted]. [redacted] employees have a designated parking lot on the south and west side of the building. On...

the east side of the building is an area of undesignated parking spots and the Level 3 parking area, which consists of six Level 3 parking spaces and a loading zone, all painted and clear as to their utilization. Level 3 has complied with all legal requirements regarding parking designations and towing on private property in Colorado Springs. In the past few months there has been an ongoing issue with unknown persons parking in Level 3 parking spots as well as in the loading zone. In an effort to curtail such activities, Level 3 has been placing notes on cars, offering verbal direction to offenders and, in some cases, having them towed. In some instances, cars that are wrongfully parked in the loading zone are not impeding deliveries at that moment, so get a note rather than being towed. In this case, [redacted] car was illegally parked in the loading zone, and Level 3 had a delivery that it was blocking. [redacted] called [redacted] and had them tow the vehicle. Several hours later, [redacted] knocked on Level 3’s door and asked where her car was. [redacted] explained that she had parked in a loading zone and it had been towed. When [redacted] became verbally abusive and physically threatening, [redacted] shut the door. A few minutes later, [redacted] returned with her mother and several other people and began beating on the door. [redacted] opened the door and asked them to leave the property, as they were trespassing. [redacted] and her associates were verbally abusive and stated that the cops were on their way. “Curse words” were used on both sides of the altercation. When the police arrived, everyone left except for [redacted] and her mother. [redacted] went outside and explained the situation to the police, who indicated that Level 3 had done nothing wrong since the car had been parked illegally. No further action was taken. As stated above, Level 3 has complied with all legal requirements and was well within its rights to have [redacted] vehicle towed.

An underlying service provider disconnected the telephone line in question by mistake.  At the customer’s request, credit is being processed for the charges related to this telephone number back to November 24, 2015, the date that the customer stated that the line was disconnected.  The...

customer can track the status of this request on the MyLevel3 customer portal or by contacting Customer Care at the number on his invoice.

Initial Business Response /* (1000, 5, 2015/05/06) */
The complainant stated that she received unwanted telephone calls where the telephone numbers XXX-XXX-XXXX and XXX-XXX-XXXX appeared on her caller ID.
Level 3 is a common carrier that provides telecommunications services to other companies. ...

The numbers in question are assigned to a Level 3 customer. We have notified the customer that the numbers are being used improperly and requested that they take appropriate steps to prevent this. We note that calls cannot be completed to either of these numbers.
Level 3 found no evidence on its network of any calls originating from XXX-XXX-XXXX. Calls were seen on the Level 3 network associated with XXX-XXX-XXXX; however, network data indicates that the calls did not originate from the customer to which the number is assigned.
We note that changes in technology enable some callers to use caller ID to display a number that is not related to their assigned inbound number. Therefore the number displayed on Caller ID may be different from that of the telephone equipment from which the call was placed.
If the complainant has further concerns, we suggest that she contact the Government & Consumer Affairs Bureau of the Federal Communications Commission at http://www.fcc.gov/complaints.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for addressing this issue

Initial Business Response /* (1000, 6, 2015/08/25) */
The complainant states that she has been receiving unwanted telephone calls where the telephone number [redacted] appears on her caller ID.
[redacted] is a common carrier that provides telecommunications services to other companies. [redacted]...

itself did not initiate any of the calls to the complainant.
The number in question is assigned to a [redacted] customer. We have checked our records and found no evidence of any calls originating from the telephone number listed above terminating to the complainant's telephone number. Nonetheless, we have asked the customer to place the complainant's telephone number on its Do Not Call list.
Often the perpetrators of nuisance calls engage in spoofing, which means that the perpetrator makes the calls appear to originate from a number other than the true originating number. The most effective way to determine the originating number is for the complainant to contact her local telephone service provider and local police.
If the complainant has further concerns, she may also contact the [redacted] & [redacted] of the [redacted] at[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have already done as they suggested