Levittown Ford

We did not have an employee take a "joy" ride in his car We needed to drive the vehicle in order to try a re-create the issue that was happening We will send him a dollar gas card

The final approval through Zurich finally came through Check should be in your home early next week We truly apologize for the inconvenience

called customer and we will fix the glove box at no cost to customer

The gas card has gone out Should be receiving it any day

When taking a deposit to hold a vehicle out of stock, we ask all customers if they are willing to fill out a credit application online Once you put in your information, there is a box that states : "By clicking Accept/Submit, you submit and certify that all of the statements in this application are true and made for the purpose of obtaining credit and you further acknowledge having read the company's Privacy Policy Notice You authorize us to begin a credit investigation, including obtaining your consumer credit report; forward, or allow direct electronic access to your application to lenders, financial institutions , or other third parties in order to process your application; and contact you via phone, text and email Attached you will see a copy of your electronic credit consent The consent was received on

We absolutely intend to get the correct tow package that [redacted] expects as per our recent conversations We were waiting for the engine oil cooler housing to come in as that was the final piece that was on backorder We have recently made an appointment with [redacted] to install what he expects on the vehicle We do not operate our dealership with bad intention and we will absolutely fulfill our contract obligation We asked for a few days research so we can order the correct parts The tow package is certainly different than a regular tow hitch and we wanted to be sure we had all the parts ordered and at the dealership before setting an appointment with the customer

WE ARE MAILING THE CHECK TO FORD TODAY FOR THE REMAINING DUE CUSTOMER HAS NO RESPONSIBILITY TO PAY FORD FOR REMAINING BILL

[redacted] ***, The Ford Focus you purchased on August *,had a total transaction price of 17,which included the tax, DMV, and the extended warranty You put a total of down leaving you a total financed amount of 10, One year and a month later, after making your monthly payments, you traded the vehicle in for a Ford Escape Your vehicle was worth and you still owed 8, When you trade in a vehicle that has a loan, it must be paid off by either you or the dealership Any remaining equity or negative equity that you have, gets transferred to the new loan In your case, you owed more than what the vehicle was worth one year later On your new transaction on the Escape, done on September **, 2017, your total financed amount is 19, If you wouldn’t have put the down, your total payoff on the Focus on year later would have been $15, You will get a pro-rated refund for your extended warranty that you purchased That will be mailed to you.Eric R***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me and once payment has been confirmed (I assume 10-days) the matter will be resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The fact remains these people sent me a severely damaged partWhy would I want a replacement part from these people after they sent me such a damaged partYes I was originally gonna buy the new part from my local dealership but the part was way to much money there especially since levittown has not refunded my money for the broken part they sent meSo I ended up buying it from a private personI should not be punished for thatThe fact remains they sent me a completely broken part and im entitled to a percent full refundI have done nothing wrong here and these people have stolen my money and something needs to be done about thisAs you can clearly see in the pictures the part is broken and im entitled to a full refund its that simplePlease look at these pictures and tell me how this is fairI want a full refund immediately
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:the he gas card was conveniently post marked the very same day the Revdex.com inquired about it. Thank you you for your help
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will accept the gas card, thank youHowever, there is a big difference between the miles driven typed on my work order, the miles driven being hand written as stated by you on *** and the actual miles driven that shows on my my dashboard speedometer and trip counterIt's one thing to take the car out to recreate the problem, but to take it in the equivalent mileage from your shop to Manhattan is a bit excessive and in my opinion taken for a "joy" ride.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.    Levittown  ford dealership ( ID#[redacted]) They have now refunded me my money. I...

thank you for your assistance.
Sincerely,
[redacted]

[redacted],                The Ford Focus you purchased on August *,2016 had a total transaction price of 17,682.29 which included the tax, DMV, and the extended warranty.  You put a total of 7000 down leaving you a total financed amount of...

10,682.29.  One year and a month later, after making your monthly payments, you traded the vehicle in for a Ford Escape.  Your vehicle was worth 8000 and you still owed 8,550.08.  When you trade in a vehicle that has a loan, it must be paid off by either you or the dealership.  Any remaining equity or negative equity that you have, gets transferred to the new loan.  In your case, you owed 550.08 more than what the vehicle was worth one year later.  On your new transaction on the Escape, done on September **, 2017, your total financed amount is 19,388.26.  If you wouldn’t have put the 7000 down, your total payoff on the Focus on year later would have been $15,550.00.   You will get a pro-rated refund for your extended warranty that you purchased.  That will be mailed to you.Eric R[redacted]

We did not realize the customer wanted the window tint removed.  The customer can contact me directly and I will set up an appointment to have the tint removed fromt he front 2 windows.

called customer and we will fix the glove box at no cost to customer.

We absolutely intend to get the correct tow package that [redacted] expects as per our recent conversations.  We were waiting for the engine oil cooler housing to come in as that was the final piece that was on backorder.  We have recently made an appointment with [redacted] to install...

what he expects on the vehicle.  We do not operate our dealership with bad intention and we will absolutely fulfill our contract obligation.  We asked for a few days research so we can order the correct parts.  The tow package is certainly different than a regular tow hitch and we wanted to be sure we had all the parts ordered and at the dealership before setting an appointment with the customer.

The final approval through Zurich finally came through.  Check should be in your home early next week.  We truly apologize for the inconvenience.

The gas card has gone out.  Should be receiving it any day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]