Levittown Ford

WE ARE MAILING THE CHECK TO FORD TODAY FOR THE REMAINING DUE.  CUSTOMER HAS NO RESPONSIBILITY TO PAY FORD FOR REMAINING BILL.

Customer placed an order with us, Once received by the customer he demanded a full refund and claimed that there was intentional damage to the item. Photos were sent to us by the customer which surely did show intentional damage to the item.The claim that this item left our facility like this is...

false as the item was inspected and re-packaged by our shipping department before it was delivered to customer. The packaging when received by the customer was not reported as damaged therefore damage during transit was ruled out and never suspected based on the type of damage shown in the photos. The customer never asked for a replacement and stated that it was purchased elsewhere, When our Ford DM asked the customer for proof of purchase the story was later changed to that it was purchased from a friend.Customers initial email to us after receiving the item:order number [redacted]"What is this complete piece of crap part you sent me? This is aobviously used and defective part as you can see in the pictures Ihave sent. The part is bent and scratched up. This is supposed to be abrand new part but you send me this joke of a part. I don't know ifit's someone in your warehouse or someone in the ford warehouse thatis playing this sick joke on me but I don't find it funny. I'm justgonna buy the part from my local ford dealership at this point. Idemand a immediate full refund from you today and if you want thepart back send me a return shipping label and I will mail it back toyou asap. I'm now gonna be out another week trying to get my carfinished. If I do not get a immediate reply back from you guys I'mcalling the better business borough and filing a report because thisis the biggest fraud of a part I've ever seen."Benny R[redacted]/Online Parts Sales Manager

We did not have an employee take a "joy" ride in his car.  We needed to drive the vehicle in order to try a re-create the issue that was happening.  We will send him a 50 dollar gas card.

When taking a deposit to hold a vehicle out of stock, we ask all customers if they are willing to fill out a credit application online.  Once you put in your information, there is a box that states : "By clicking Accept/Submit, you submit and certify that all of the statements in this...

application are true and made for the purpose of obtaining credit and you further acknowledge having read the company's Privacy Policy Notice.  You authorize us to begin a credit investigation, including obtaining your consumer credit report; forward, or allow direct electronic access to your application to lenders, financial institutions , or other third parties in order to process your application; and contact you via phone, text and email.  Attached you will see a copy of your electronic credit consent.  The consent was received on 3/**/2016

Review: On April **, 2014 I left a $500 deposit on a vehicle. Two days later I notified the dealership that I was no longer interested in the vehicle. I requested my deposit be refunded back to my credit card. My salesperson [redacted] notified she doesn't know how refunds are done. She said she had to look into and get back to me. After a few hours of no response from her I called the dealership asking if she was there. When I was told she was at her desk I asked to be transferred to her directly. She failed to answer her phone. I called back to talk to a [redacted]. After he had told me he would take care of it I received a text message from the salesperson personal cell phone. She was requesting my credit card information. I called the [redacted] back to let him know I was no sure or comfortable sending my information to her personal cell. After a few more days that I didn't receive my deposit I put a dispute in with my bank. On May **, 2014 I contacted another [redacted] ([redacted])because I have yet to receive my deposit. He told me he would take care of it right away. As of May **, 2014 I still have not received my deposit.Desired Settlement: I would like my refund returned

Business

Response:

I am so sorry for you experience. After speaking with our accouinting office, they confirmed with me that the refund was issued and they mailed you the receipt. I apologize again for the hassle as we never intend to keep anyone's deposit.

Review: I purchased a pre-owned Nissan Maxima from this dealership on 3/**/2014. The salesman who made the deal with me is [redacted]. It was late into the evening and the dealership was closing/closed by the time we went through the paperwork, which ended up being rushed. After reviewing it at home, I found some issues and inconsistencies. I tried reaching out to [redacted] and called & emailed the dealership including the [redacted] SEVERAL TIMES, but no one has gotten back to me and the issues are unresolved.

Please see below:

1. I was told by [redacted] that he reduced the base price to about $16,200 and taxes would be added on afterward.

>> It appears on my contract that this was NOT the case. If it were the case, then my Cash Price for the vehicle (as shown on #1 in contract) should be $17,637.75.

>> Instead the Cash Price is listed as $18,672.77. Almost $1,000 MORE than what I was told.

2. The [redacted] at the time of closing quoted my interest rate as 5%. Instead on the contract, it shows the interest rate as 5.55%.

3. In #4B - 1 & 3 in the contract, it shows that Amounts Paid to Public Officials and Filing Fee was charged in the amount of $253.50 and $296.50. [redacted] had told me that both of these would be covered by the dealership and that I would NOT be charged. Clearly I was charged for a total of $550.

4. When I calculated the price I should be paying for my monthly payments on [redacted] Auto Loan Calculator, it shows the amount to be $247.67; provided the Vehicle Price is $16,200 (what I was told), adding in 8.875% tax and a down payment of $2500 and 5.55% interest rate for 72 months. So I really don't understand how my monthly payment is $300 now.

Furthermore, I was sent home with a defective and corroded, old car battery that DIED on me within 24 hours. I had to pay an auto truck company to give me a boost. In addition, I found 2 cracks on the windshield, dented rims and a bubbled tire. I had to lose time at work to drive all the way back to Long Island from Brooklyn, to leave it at the shop. How will I be compensated for this hassle? Lastly, I have contacted them about an error tire light that won't go away. Again, they have NOT called me back to fix it.

NUMEROUS HASSLES and NUMEROUS inconstancies between what I supposed to pay for and paid for, and the sub par quality that I got.Desired Settlement: I would like a refund of $2500 which would consist of: $1550 in OVERCHARGED fees; higher interest rate than quoted and THEIR numerous mistakes giving me a car w/numerous defects. I would also like for them to FIX the tire error light.

Business

Response:

I apologize for your inconvenience. We invite you back in to go over the contract you signed as there is clearly a miscommunication as to we agreed upon. A contract should never be signed unless you agree to the price which was done that night. The interest rate we quote is the combined average rate that we quote to all customers. We do not run credit until a deal is consummated and the bank then sets the interest rate based on your credit rating. The tire light was not an issue until you changed the wheels and tires on the vehicle but we will fix the tire light for you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Your repeated lack of communication and responses, is indicative of the rushed service we got the night of sale. We were duped into signing a contract that I thought and was told reflected what was promised . Your sales people said one thing, and gave us an entirely different thing. Furthermore the repeated errors and hassles I endured is not indicative of good business practices. And your company offered nothing for your repeated mistakes. Lastly, the tire light was there before I changed my tires. If your company would read emails, you would see this and the proof I sent as well. Your service and professionalism has been sub par.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We visited this dealer to inquire about possibility of getting out of our current lease of a Ford vehicle early as we have done previously when ready to purchase a new vehicle - dealership stated that they most certainly could help us and after we found the car we wished to buy we discussed the current lease a ford explorer that had 4 months remaining on the lease and the fact that we were over the mileage - the dealer said they would be able to get us out of the vehicle and we would be free of the lease because they would payoff the car and buy it themselves , and for that reason the mileage was not an issue - they called [redacted] to get a payoff and informed is that it would cost 26,192 to buyout the vehicle and be out of the lease - then they viewed the car and told us they would allow a trade of 25,000 and that we would be responsible for the remaining 1,192 - we agreed to proceed and arrived at the dealership on April ** to complete the trade and purchase. A couple weeks later I saw that my credit account was past due and sent the dealers finance manager an email asking if they had in fact paid off the car - he emailed back that yes the car had been paid off. A few weeks later I received a bill from [redacted] stating that I owed the remaining 4 lease payments and an over mileage charge (total 2238) I explained that the dealer was absorbing all of this and had assured us they we're paying off the lease - [redacted] advised they did pay 26,192 but that did not satisfy the lease and that we owed them that money - I have emailed the dealer, called and written to no avail - messages are not returned. We were told that they were paying off everything owed in this vehicle and that my responsibility to it was an additional 1,192 which was added to the purchase price of my new car - now I am told that I owe 2238?? It's obvious to anyone that we would not have agreed to a deal where we paid dealer an extra 1192 AND still owed money on the lease - that would be absurd. We have been cheated and need help.Desired Settlement: Levittown ford should be paying [redacted] the $2238 they are seeking - they assured us that all we owed was the difference of the trade allowance (25k) and the payoff of the lease - and they charged us $1192 so why on earth should we owe $2238?

Business

Response:

WE ARE MAILING THE CHECK TO FORD TODAY FOR THE REMAINING DUE. CUSTOMER HAS NO RESPONSIBILITY TO PAY FORD FOR REMAINING BILL.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and once payment has been confirmed (I assume 10-14 days) the matter will be resolved.

Sincerely,

Review: Letter written to and received by Levittown Ford, LLC regarding my complaint that to date has not been resolved:Thank you for taking the time to meet with me this afternoon. This morning I received a call from the service department to install the tow package owed to me from the purchase of a 2015 Ford Explorer purchased on April **, 2015. When questioned as to what exactly was being installed I was told that only a hitch and not a tow package was going to be installed this prompted my meeting with you. In reviewing the documents after the sale I noticed a change in language describing the tow package from the invoice to the We Owe slip that you provided at the conclusion of the sale. The language changed from Tow Package on the invoice to Tow Hitch on the We Owe slip. This is what prompted me to ask the service department, when they called, what exactly is being installed and the reply as already stated was only a tow hitch and not a tow package. The tow package include a class III frame mounted hitch, an engine oil cooler, 4- and 7-pin connectors as defined in the Ford Explorer brochure and on the corporate website.Confirming our discussion today the tow package was negotiated and included in the purchase contract and price of the vehicle. This is stated on the invoice in the Dealer Installed Equipment and Services section shown to you today. You did not dispute what was written but proceeded to question me about my intended use of the tow equipment. Frankly, it does not matter what my intended use of the equipment is, it is owed and part of the purchase contract.Prior to meeting with you today I also met with the salesperson, [redacted], who sold me the vehicle. I called the service department while sitting with [redacted]. I then he spoke with the service representative. I believe her name was [redacted]. [redacted] told her and then assured me that it was a Tow Package that was going to be installed. He hung up the phone.I went to my car and called the service department again to make sure that all was in order to find out that it was not. [redacted] stated that resolution of the issue required the approval of the sales and general managers of Levittown Ford. [redacted] did none of this! I returned to the building to speak to you.You stated that you needed a few days to do some research, order the equipment, and get back to me. When asked whether to cancel the May *, 2015 service appointment established this morning when the service department called you stated yes. I further told you that if the equipment as defined could not be installed as negotiated the vehicle purchased is not the vehicle for me.Please be cognizant that time is of the essence as miles continue to accrue on the vehicle from daily use if a vehicle exchange must be made resulting from an inability to fulfill your contract obligation.In conclusion, you were not definitive as to how long your research would take other than a few of days. Please immediately respond in writing what your intentions are in resolution of this matter, provide assurances that all will be covered by manufacturers warranty and installation will be in accordance with good practice of the [redacted]Desired Settlement: Please provide the Class III Tow Package as negotiated on the invoice.It has been a month since the purchase of the vehicle.

Business

Response:

We absolutely intend to get the correct tow package that [redacted] expects as per our recent conversations. We were waiting for the engine oil cooler housing to come in as that was the final piece that was on backorder. We have recently made an appointment with [redacted] to install what he expects on the vehicle. We do not operate our dealership with bad intention and we will absolutely fulfill our contract obligation. We asked for a few days research so we can order the correct parts. The tow package is certainly different than a regular tow hitch and we wanted to be sure we had all the parts ordered and at the dealership before setting an appointment with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My order number was [redacted]

I ordered a part for my car from these people and it was supposed to be brand new and it arrived completely defective and broken and they refuse to refund my money. I have pictures to prove the item arrived defective and broken.Desired Settlement: I want a full refund

Business

Response:

Customer placed an order with us, Once received by the customer he demanded a full refund and claimed that there was intentional damage to the item. Photos were sent to us by the customer which surely did show intentional damage to the item.The claim that this item left our facility like this is false as the item was inspected and re-packaged by our shipping department before it was delivered to customer. The packaging when received by the customer was not reported as damaged therefore damage during transit was ruled out and never suspected based on the type of damage shown in the photos. The customer never asked for a replacement and stated that it was purchased elsewhere, When our Ford DM asked the customer for proof of purchase the story was later changed to that it was purchased from a friend.Customers initial email to us after receiving the item:order number [redacted]"What is this complete piece of crap part you sent me? This is aobviously used and defective part as you can see in the pictures Ihave sent. The part is bent and scratched up. This is supposed to be abrand new part but you send me this joke of a part. I don't know ifit's someone in your warehouse or someone in the ford warehouse thatis playing this sick joke on me but I don't find it funny. I'm justgonna buy the part from my local ford dealership at this point. Idemand a immediate full refund from you today and if you want thepart back send me a return shipping label and I will mail it back toyou asap. I'm now gonna be out another week trying to get my carfinished. If I do not get a immediate reply back from you guys I'mcalling the better business borough and filing a report because thisis the biggest fraud of a part I've ever seen."Benny R[redacted]/Online Parts Sales Manager

Review: On December [redacted] 2013, with light snowfall,(1/2 inch) I was operating my 2013 ford focus when I continued to slide through a stop sign and almost hit a couple of other vehicles at intersection. I immediately contacted dealership about sliding and the incident and the salesman [redacted] started to laugh and acted very unprofessional. My husband and myself spent two hours explaining the seriousness of the incident to both the salesman and the [redacted] . I was informed that they had leased me a car with summer only tires in a four season state, so I had asked them to replace these one season tire with all weather tires and they both [redacted] and the [redacted] informed me it would cost me on top of my lease for these tires. my complaint consists of a few issues. which are, #1 the unprofessional attitude expressed by the salesman and also his lack of concern for SAFETY.#2 The [redacted] was a little more professional but also was very "passing the buck" meaning they were playing a game with telling me to go here because they couldn't help and the same at the other location.#3 failure to provide customer satisfaction.#4 allowing this vehicle, under lease, to have improper equipment for four month out of the year.Desired Settlement: Being that New York is a Four season state, and we have snow, sleet, ice, rain and wind gusts exceeding normal. I feel this vehicle is unsafe and definitely a haphazard. I would like to have, at the very least, a tire exchange at no cost to me. The reason I refuse to pay for tires is because this car was LEASED to me in a four season state, which anyone with an ounce of common sense would realize, this vehicle should have had all weather tires before being leased in this state.

Business

Response:

[redacted] and [redacted]. [redacted],

I am embarrassed by this and completely apologize for the experience. You should have been made aware that the vehicle came with summer tires only. We will replace your tires with ALL SEASON TIRES at no cost to you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My daughter got a ticket last week for having front side windows tinted too dark. She bought the car pre-owned from Levittown Ford like that on September *, 2014. I went there Friday, July [redacted], to see what could be done to correct this issue. I gave the floor manager behind the counter a copy of the bill of sale and the ticket. He told me a used car is sold as is. Well he didn't like the fact that I wasn't leaving till I got satisfaction so he went into the owners office, Eric R[redacted], to discuss this issue. After waiting for almost a half hour, he came back out and offered to pay the ticket, but advised me if I didn't fix the windows on my own and receive another ticket, they would not be responsible. I can only assume they checked to see how much it would cost to replace windows and discovered paying a ticket was the most economical way out! NOT ACCEPTABLE. In addition, just before I left, I asked the manager if my daughter was aware of this law and said she wouldn't buy the car unless they replaced the windows, would you have done it? He actually told me yes. So here I am talking to you. I spoke to Christopher W[redacted], a Ford executive at ** in [redacted], and he advised to get in touch with you and he was sure a negotiation would come out in my favor. I since have gone onto the [redacted] website and read Sec. 375, that it is illegal to sell, offer for sale, or install glass that does not comply with this. So they are definitely responsible.Desired Settlement: Let Ford pick up the tab to replace my front side tinted windows at no cost to me. They should never have sold it with the tinted windows. They live in [redacted], they sell cars in [redacted], they should know the laws as a [redacted] dealer. I can't imagine how much we would have to pay to have them done as a consumer.

Business

Response:

We did not realize the customer wanted the window tint removed. The customer can contact me directly and I will set up an appointment to have the tint removed fromt he front 2 windows.

Review: Found a Pre Owned Certified ford Truck Online here is Link to The vehicle [redacted] Listed MSRP $23,995 I called a head by phone to Book my Appointment and have Phone call History on my phone of Receiving Calls by Ford I asked them before I wen't in if Car had Leather Seats in the Front they told me Yes it did and of course wen I went into dealership got there to see cloth seats in the f-150 truck but thats not the main issue at hand I was Baited and price switched at dealership as you can See from link about the Cars MSRP is $23,995 and after looking at the car the sales rep told me this truck is going for 28,000 MSRP Starting and our online prices are just a suggested price Wen I told him that its listed on there website for $23,995 they wouldn't listen to me anymore. its false advisement and no where on there website dose it claim all prices are our suggested Price Quite disappointed I drove out from [redacted] new york out of my to there dealership lost a days pay to take off work wen I have a ford dealership up block from me for getting Bait and switched by Levvitown ford.

Certified Pre-Owned About Certified Research a Vehicle Incentives & Offers Search Inventory Apply for Credit

Back To Results

Save Print Share

2011 Ford F-150 Regular Cab 4x4

$23,995

2011 Ford F-150 Regular Cab 4x4Vehicle Video 2011 Ford F-150 Regular Cab 4x4Image 02011 Ford F-150 Regular Cab 4x4Image 12011 Ford F-150 Regular Cab 4x4Image 22011 Ford F-150 Regular Cab 4x4Image 32011 Ford F-150 Regular Cab 4x4Image 42011 Ford F-150 Regular Cab 4x4Image 52011 Ford F-150 Regular Cab 4x4Image 62011 Ford F-150 Regular Cab 4x4Image 72011 Ford F-150 Regular Cab 4x4Image 82011 Ford F-150 Regular Cab 4x4Image 92011 Ford F-150 Regular Cab 4x4Image 102011 Ford F-150 Regular Cab 4x4Image 11

12 Photos

Click image to Enlarge

Mileage 16,254 Miles Engine 5.0L V8 FFV ENGINE Drivetrain6-SPEED AUTOMATIC VIN [redacted] Location [redacted] Exterior Color TUXEDO BLACK METALLIC Body Style REGULAR CAB PICKUP Stock ID [redacted] Distance 7.37 mi.

Dealer Comments

CERTIFIED, ONE OWNER, CLEAN CARFAX!!! STEERING WHEEL MOUNTED CONTROLS, BLUETOOTH READY, AM/FM CD RADIO WITH SATELLITE READY, POWER WINDOWS AND DOOR LOCKS!!!VIP PROGRAM PLUS! FREE Oil and Filter Changes! FREE Express Lube! FREE Loaner Car Program! Free NYS

Contact Dealer

To: Levittown Ford, LLC [redacted] ###-###-####

View Dealer Website

From:

Hello, my name is and I am looking for a vehicle in the [redacted], NY area. I would like to learn more about the 2011 Ford F-150 Regular Cab 4x4 you have listed for $23,995. Please call me at . I look forward to hearing from you soon.

Thank you.

P.S.

Email me info on vehicles & offers.

Appraise Your Trade-In

Privacy Your CA Privacy Rights

Functional Features

2-SPD TRANSFER CASE

TRAILER SWAY CONTROL

AUXILIARY POWER POINT

CARGO BOX TIE DOWN HOOKS

EASY FUEL CAPLESS FILLER

FAIL-SAFE COOLING SYSTEM

FULLY BOXED FRAME

POWER RACK&PINION STEERING

POWER WNDOWS/LOCKS/MIRRORS

TIRE PRSURE MONITORING SYS

Exterior Features

AUTOLAMP-AUTO ON/OFF HDLMP

FRONT TOW HOOKS

LOCKING REMOVABLE TAILGATE

W/ LIFT ASSIST

PRIVACY GLASS, REAR

SPARE TIRE & WHEEL LOCK

FOG LAMPS

Interior Features

AIR CONDITIONING - MANUAL

COLOR COORD CARPET & MATS

COVRD VISOR VANITY MIRRORS

CRUISE CONTROL/TILT WHEEL

OUTSIDE TEMP/COMPASS DSPLY

Safety and Security Features

4-WHEEL DISC BRAKES W/ABS

ADVANCETRAC W/

ROLL STABILITY CONTROL

AIRBAGS, FRONT SIDE SEAT

REAR HIGH MOUNT STOP LAMP

SAFETY CANOPY

SECURILOCK ANTI THEFT IGN

Optional Equipment

PREFERRED EQUIPMENT PKG.507A

SELECT SHIFT TRANSMISSION

STANDARD FUEL TANK

FRONT LICENSE PLATE BRACKET

CALIFORNIA EMISSIONS SYSTEM

TRAILER TOW PACKAGE

XLT CONVENIENCE PACKAGE

POWER ADJUSTABLE PEDALS

SYNC VOICE ACTIVATED SYSTEMS

POWER SIGNAL HEATED MIRRORS

XLT SERIES

AM/FM STEREO/CLOCK/SINGLE CD

17 MACH ALUM W/PAINT ACCENTS

5.0L V8 FFV ENGINE

ELECTRONIC 6-SPD AUTO

P265/70R17 OWL ALL-TERRAIN

3.73 RATIO LIMITED SLIP AXLE

6800# GVWR PACKAGE

- See more at: [redacted]Desired Settlement: After the hassle of being baited & Switched and ford trying to add $4005s on top of the MSRP of there listed website and lying about the Leather Seats in front to see cloth wen get there This truck should be Sold the me at ether Whole Sale vaule of 11k or max settlement of 15k the bait and switch is illegel and not only that they take time out of my busy day to waste going there and reporting them to Revdex.com.

Business

Response:

The vehicle is indeed listed for 23,995 and it still offered at that price. After speaking to my sales associate, he did not offer this vehicle to you for a price of 28,000 and is confused at the price you are claiming we offered to you. The vehicle is still available and although it is listed for 23,995, I can offer it to you for a price of 23,198 plus tax and DMV. It is not possible for us to discount the vehicle to the price of 11,000 at what you are offering.

Review: I brought my car in on Saturday 9/*/15 for a vehicle checkup and I was having issues with my windshield washer fluid spraying on its own. After waiting over an hour to be seen, I was told by the Service Advisor, Michael G[redacted] that since it was a holiday weekend, they might not get the part in by Tuesday 9/*/15. I was told that they would let me know by the end of the day. That came and went and I ended up calling them on Tuesday 9/*/15, and kept getting transferred to a different person. Then I was finally transferred to Michal G[redacted]'s voicemail. I left a message and finally received a call at the end of the day. I was told that they were having no luck finding the problem with the windshield washer fluid.

They kept my car another day and I ended up receiving a call around 3:30 on 9/*/15. I was told the same thing. They were unable to figure out what was wrong with the windshield washer fluid. They drove it around to see if they could recreate the situation and nothing happened.

When I went to pick my car up, it appeared that the work order wasn't in the system. The nice woman at the front counter couldn't figure out why my service request wasn't coming up until she noticed that my service request was somehow closed out on Monday, 9/*/15 Labor Day.

I got into my car and then notice on my vehicles mileage counter that my car was driven for over 30 miles and over a quarter of a tank of gas is now gone because they went on a joy ride with my car. The incoming mileage was 86,790 & when the car was returned to me it read, 86,825. On the invoice it states that the outgoing mileage was only 2 miles above the original documented mileage. They also forgot to reset the trip counter and I have it written by the inspector himself what the original mileage was. I went back inside to speak with a manager, but was told that neither the service advisor, Michael G[redacted] or the Service Manager, Manny S[redacted] were there. To add insult to injury, as I drove out of the shop, the same windshield washer problem continued.

I contacted Ford Motor Company & received a Complaint Case #: [redacted] & was told that someone would be getting back to me about this. No one from Ford ever contacted me. The service manager did comment to me on [redacted] & said the car was only driven 8 miles. Maybe my math is wrong, but when I subtract 86,790 from 86,825. It equals 35. I also have the documented mileage from entering the shop & a time & date stamped photo of the outgoing mileage.Desired Settlement: I would like someone from Ford to take responsibility for their employee going out on a joyride with my car & at the very least I would like to be paid for the quarter tank that was wasted when I had my car in their possession.

Business

Response:

We did not have an employee take a "joy" ride in his car. We needed to drive the vehicle in order to try a re-create the issue that was happening. We will send him a 50 dollar gas card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will accept the gas card, thank you. However, there is a big difference between the 2 miles driven typed on my work order, the 8 miles driven being hand written as stated by you on [redacted] and the actual 35 miles driven that shows on my my dashboard speedometer and trip counter. It's one thing to take the car out to recreate the problem, but to take it in the equivalent mileage from your shop to Manhattan is a bit excessive and in my opinion taken for a "joy" ride.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The gas card has gone out. Should be receiving it any day.

Consumer

Response:

the he gas card was conveniently post marked the very same day the Revdex.com inquired about it. Thank you you for your help.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was given an extended warranty on May [redacted] 2013 (signed by myself) at no charge because of the many issues encountered with a used 2008 Ford Explorer I purchased through them. On 9/**/2013 when my truck broke down and was at my mechanic, I provided him what I believe was a validated warranty, come to find out there is no warranty that exists. Same day I called the warranty company and the informed me that they do not have anything on this vehicle. Same day I called the dealership and spoke with [redacted] who told my wife that he would pay for the repairs of the truck with company credit card and that he will fix the matter with the warranty issue on 9/**. Well, [redacted] never handled it. So I went to the dealership to speak with [redacted], who I made the contract with, and he told me, "First thing in the morning I will take care of it." Nothing was done. 9/** I called Zurich only to be told that they have the paperwork but all is incomplete and they have no payment from the dealership, so my warranty cannot be activated. Called 9/** to speak with [redacted] or [redacted] or [redacted] and they had left for the day. Spoke with ** who informed me that he will take care of it and call me first thing in the morning. He finally called me on Sat. 9/** to inform me that I did not sign the contract, meanwhile I did. So he is now going back to [redacted] to speak with him and no calls to me on this issue.Desired Settlement: I would like to have a validated extended warranty.

Business

Response:

[redacted], as per our conversation, I am willing to pay off your car and refund your money down on the Explorer you purchased from us due to all the problems that you have had with the truck. We are committed to providing high quality customer service and the last thing we would want is an unhapy customer. As soon as you have found another reasonable product, whether it be with us or another dealer, our offer stands. I look forward to hearing from you soon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I have accepted the offer of Ford Levittown. We will begin the procedures this week. Once all goes as said, I will email you again.

Sincerely,

Review: I took my car to Levittown Ford on October **, 2013 to have them replace the leather seat that was cracked. In replacing the seat they caused a deep scratch on the inside door panel. When I confronted them about the damage there standard answer was "we didn't do that". This is the second time I had warranted work done on the vehicle and they damaged it. They offered to give me touch up paint but I told them that it now requires body work because of the extent of the damage. They refused to repair the vehicle in the correct manner.Desired Settlement: I want Levittown Ford to pay to have body work done to repair the deep scratch that they caused while repairing the seat.

Business

Response:

This is the second incident in which the customer said that we damaged his vehicle. The first time we repaired the front drivers inside door panel as a goodwill after the customer said we damaged it. During the second visit, we replaced the front driver’s side seat bottom and when the customer came in to pick up his vehicle, the customer opened the rear door and showed us the scratches that he said we did. We never opened up his rear doors as the work we did was on the front drivers side of his vehicle. We offered him a bottle of touch up paint as goodwill and he declined it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The first time they damaged my vehicle they were working on the window in which the door panel was damaged. This is not goodwill. They damaged it they should fix it.

As for the original complaint, I detail my vehicle myself. I am the only person that has access to it. No one else drives this vehicle. It didn't have that damage before they replaced the seat cover. They should fix what they damaged. Touch up paint will NOT repair this. Bodywork is required. If they don't want to fix the vehicle in the correct manner maybe they shouldn't have damaged it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The damage that is on the car is no where near where we worked on the vehicle. If we would have damaged the vehicle, we would have called you prior and arranged to fix the vehicle. The damage was not done at our dealrship. We apologize for the inconvenience this has caused.