LexMod Inc.

Hi, Part will be sent free of charge

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
In no way does this address my complaintIf LexMod took the time to actually read what I wrote in my initial write-up, they would see that I clearly stated that the date of delivery has been changed over and over againI do not care whether the customer service representatives have the correct information or not, that has nothing to do with this complaint. All I care about is that I've repeatedly been promised a date, and when that date arrives I am given a new date and told to wait, and the cycle then repeats Since I did not get a real answer to my Revdex.com complaint, I will elaborate further and highlight key points in bold in hopes that I can get a valid response this time. The response to my Revdex.com complaint provided by LexMod is in no way different from the responses that I've been getting from their customer service repsIn other words, it has no added valueHow is an identical response, proven time and time again to be invalid, supposed to provide any resolution? In LexMod's response to the Revdex.com complaint I was just given the same date range that I've been given by customer service reps which, based on my last three interactions with them, have all turned out to be promisesTo be clear, that means promised delivery date followed by failure, an updated delivery date, followed by another failure, a third delivery date, followed by failure once more. I don't plan on waiting to get slapped with the same let-down time and time againI've never in my entire life encountered this level of unprofessionalism and a simple "wait three more weeks" isn't going to cut itIf you're telling me that management has the answer, then have management provide me with a guaranteed delivery dateNot a three week window that you then miss. Lastly, if LexMod actually read my complaint, they would have seen that I explicitly stated that I do not want a refund, so stop offering it. What I do want is the console table that I paid for four months agoI ordered this desk in October It is now February How on earth am I still getting three week ranges for delivery which, once again, get changed every single time we reach the aforementioned delivery date rangeAn actual resolution instead of empty promises would be appreciated itIf not, I will be forced to escalate the matter.
*** ***

Complaint: ***
I am rejecting this response because:The credit card company CLOSED the dispute and charged the FULL amount back on to my cardI advised the company of this but clearly they are buying time and stalling because they dont want to have to refund the money or part of the money paid for these broken itemsI wrote several emails to the company advising them that the dispute with the card company was closed and they were not refunding my account because Lexmod did not agree to do so therefore, I am out all of the costs for two broken items I cannot even useI will dispute this until I am taken care ofA company cannot do this to consumers!!!! I want answers!
Regards,
*** ***

Hi, Per the correspondence with the customer, a replacement is being sent. Claims are to be initiated via email at *** Have a great day

Hi, Customer is more than welcome to request a cancellation of replacement and receive a refund. Please contact ***

Hi, As of last Friday, 2/10, the customer has not written to LexMod Claims that they closed their charge-back. The customer must CLEARLY STATE to the Claims department that they have terminated the charge-back process in order for LexMod to proceed with the refund. The customer has not done so even after informing them that LexMod would have to wait for the charge-back to come through to the Accounting Department. This was stated as recent as 2/10 Solution to resolve: Customer must contact LexMod claims and officially state that they have closed their charge-back initiation with their financial institution or Accounting will continue to check records of customer name in any charge-back files Thank you

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
awesome thanks for the refund!!! Can you please let me know when we might be getting this couch???
Regards,
*** *** ***

Hi, Please see attachedSincerest apologies for the miscommunication of LexMod CS. For future reference, when returning a set, the entire item must be returned Thank you

Hi, Sincerest apologies for the issues regarding your order. Unfortunately, our system charges for the full amount of the order at time order is placedBased on the information in our system, the only item that has NOT shipped on this order is ***. The back order date is stated on the websiteAll other items have shipped via FedEx ***, *** and ** ***, *** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They have agreed to replace all lounge chairs since all are falling apart
Regards,

Hello,Two weeks ago I filed a complaint against a company named LexModAlthough I still think that it’s a poorly run company and that people should be wary I did end up receiving my furnitureI do think you should still make my complaint available for people to view even though the issue has been
resolved.Here is my complaint #***Thank you for your time and for looking into this issue

***, We want to reach out to you and apologize for the delay on this as the shipment we received had damage and we are waiting on the next shipmentI have submitted a partial refund to our accounting dept to process back to your cardYou will be refunded a total of $

Thank you for your suggestion.  We will look into this with corporate.Thank you

Based on LexMod records, invoice# [redacted] is shown to have been delivered. Order was placed 10/2/2015, customer emailed for status on 10/8 - informed of status.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi, Outside of the fact that the consumer is outside our (1) warranty period, the consumer states in their complaint that we offered to replace the damaged items as a courtesy. While we do apologize for the inconvenience, it is also a fact that we were willing to work with the customer. ...

No response from the customer has been received and consumer as of 8/4. Thank you

[redacted], Per our weekly conversations, you were kept in the loop and advised on timelines from the very start. When we first began speaking, I advised you on Feb 12th that the last item was going to be delivered to you after the first 2 as it was not in stock and you had the choice to either wait...

for everything to be in stock and ship together or to have it sent to you partial and the remainder sent once it arrived. We work directly with the importer for inventory and dates which up until now have been advised to you and have all been on time per our past conversations. As for the items you received that have damaged, you are entitled to a replacement or a partial refund if you would like to keep the furniture. Please refer to my email I sent you in response to the email you sent me last night after hours at 10:15pm.  As I have stated to you before, when it comes to an item still on the water (being imported), the only information I am able to provide is the ETA Date range. Our timelines and processes have been transparent and I have clearly updated you each week on your order. I am glad to help and look forward to having your issue resolved.

Complaint: [redacted]
I am rejecting this response because: I ordered the item FOR the holiday.  It is poor customer service to...

say you can't deliver your product because of the holiday,  when that is in the precise time when most people order! Lexmod has had the money for the chair for six weeks now, as I ordered in PLENTY OF TIME for Christmas,  yet I still don't have the chair. This is inexcusable. There are hundreds of complaints on the internet and on [redacted] for this exact complaint with Lexmod; they collect their money quick,  but don't deliver on time  or deliver shoddy merchandise and are in no hurry to correct the problem. Again, it's now been six weeks since I ordered this chair  and 3 weeks since they were made aware of the problem, yet here I sit with no chair! 
Regards,
[redacted]

Hi, Please email [redacted] to cancel the order placed yesterday, 11/22. If calling is of difficulty.   LexMod is not scam company, the number customer called is a LexMod number as I have JUST called it and got the LexMod automated system. If customer would like to cancel the...

order, customer must go through the correct channels for record.   Thank you