LexMod Inc.

Complaint: [redacted]
I am rejecting this response because:  Their dates are inaccurate. It took them 8 months just to respond to this complaint. That should be enough to back my complaint. 
Regards,
[redacted]

Hi, Sincerest apologies for the issues regarding your order.  Unfortunately, our system charges for the full amount of the order at time order is placed. Based on the information in our system, the only item that has NOT shipped on this order is [redacted]  The back order date...

is stated on the website. All other items have shipped via FedEx [redacted] and [redacted] [redacted] <- AM estimated delivery date being 7/18/2017.  If customer wishes to cancel the remaining items on order, please contact [redacted] Hope this helps!

Hi, Unfortunately, for LexMod Customer Service Representatives, they cannot control stock dates.  This is not a system that a CSR would have any control of, this is strictly from upper management and the manufacturer. These time frames change without their knowledge. Sincerest apologies...

for the delay. The item looks to be back ordered until early/mid February.  Customer is more than welcome to request a refund via email to [redacted] or continue to wait for their order.  Thank you

Hi, Please note that customer informed us that she initiated a charge-back on 2/6. LexMod Claims is not allowed to proceed in working with customer until charge-back is resolved/complaint is closed. At this time, the claim initiated by customer is categorized as closed until further notice from...

customer's financial institution as Accounting departments must resolve.  The customer proceeding in a charge-back means that they feel the issue could not be worked out between customer and retailer, therefore it must now be worked out with LexMod and customer's credit card company. Hope this clarifies.  Thank you

Hi, At this point, we are not sure what else there is to discuss.  We do not have control over the delivery dates as this is a matter between, manufacturer, importing and upper management.  Customer is more than welcome to continue to wait for their order or.. as mentioned, request a refund.  We cannot change the shipment dates.  Thank you

Complaint: [redacted]
I am rejecting this response because: Until the order is completely satisfied, I will not close out the complaint.  After I filed this complaint, the company offered me a 5% discount on orders placed, which I accepted however have not heard back.  After reading numerous other complaints on this site, I understand the company does not respond in a timely matter so until all items are in and my discount is processed, I will not claim, 'I am happy'.  It should not be this hard.  Their customer service rep basically called me a liar when he told me that their answering system 'didn't hang up on me'  YES IT DID.  Multiple times.  His response, 'Ma'am, it didn't happen that way".  OMG.  This company is horrible and should not have an A+ rating.  Customers shouldn't have to lodge complaints to get what they paid for.  Today is July 11th and my order was placed (and charged) on May 22nd.  They claim 3 of the 4 items were in stock.  It shouldn't take almost 8 weeks to receive an item.  Delivery isn't the Pony Express although if it was, I probably would have received it sooner.
Regards,
[redacted]