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LexMod Reviews (50)

Customer called [redacted] to cancel due to back order on 1/Order # [redacted] Full refund was processed 1/6-- Refund number [redacted] (Receipt Below) Order Number: [redacted] Parent Order: [redacted] Order Date: 1/6/2:10:PM Customer ID: [redacted] IP Address: [redacted] Affiliate ID: [redacted] Customer EMail: [redacted] Order Total: $Locale Setting: [redacted] - LexMod Payment Method: CREDITCARD Card Type: [redacted] Payment [redacted] : AUTHORIZENET AVS Result: Transaction Type: CREDIT Transaction State: REFUNDED Transaction ID: Authorized On: 1/6/2:10:PM Captured On: 1/6/2:10:PM Voided On: Refunded On: 1/6/2:10:PM

Hi, Please see attachedSincerest apologies for the miscommunication of LexMod CS For future reference, when returning a set, the entire item must be returned Thank you

Hi, As of last Friday, 2/10, the customer has not written to LexMod Claims that they closed their charge-back The customer must CLEARLY STATE to the Claims department that they have terminated the charge-back process in order for LexMod to proceed with the refund The customer has not done so even after informing them that LexMod would have to wait for the charge-back to come through to the Accounting Department This was stated as recent as 2/Solution to resolve: Customer must contact LexMod claims and officially state that they have closed their charge-back initiation with their financial institution or Accounting will continue to check records of customer name in any charge-back files Thank you

Complaint: [redacted] I am rejecting this response because: In no way does this address my complaintIf LexMod took the time to actually read what I wrote in my initial write-up, they would see that I clearly stated that the date of delivery has been changed over and over againI do not care whether the customer service representatives have the correct information or not, that has nothing to do with this complaintAll I care about is that I've repeatedly been promised a date, and when that date arrives I am given a new date and told to wait, and the cycle then repeats Since I did not get a real answer to my Revdex.com complaint, I will elaborate further and highlight key points in bold in hopes that I can get a valid response this timeThe response to my Revdex.com complaint provided by LexMod is in no way different from the responses that I've been getting from their customer service repsIn other words, it has no added valueHow is an identical response, proven time and time again to be invalid, supposed to provide any resolution? In LexMod's response to the Revdex.com complaint I was just given the same date range that I've been given by customer service reps which, based on my last three interactions with them, have all turned out to be promisesTo be clear, that means promised delivery date followed by failure, an updated delivery date, followed by another failure, a third delivery date, followed by failure once more I don't plan on waiting to get slapped with the same let-down time and time againI've never in my entire life encountered this level of unprofessionalism and a simple "wait three more weeks" isn't going to cut itIf you're telling me that management has the answer, then have management provide me with a guaranteed delivery dateNot a three week window that you then missLastly, if LexMod actually read my complaint, they would have seen that I explicitly stated that I do not want a refund, so stop offering itWhat I do want is the console table that I paid for four months agoI ordered this desk in October It is now February How on earth am I still getting three week ranges for delivery which, once again, get changed every single time we reach the aforementioned delivery date rangeAn actual resolution instead of empty promises would be appreciated itIf not, I will be forced to escalate the matter [redacted]

Based on LexMod records, invoice# [redacted] is shown to have been deliveredOrder was placed 10/2/2015, customer emailed for status on 10/- informed of status

Thank you for your suggestion We will look into this with corporate.Thank you

Hi, Unfortunately, for LexMod Customer Service Representatives, they cannot control stock dates This is not a system that a CSR would have any control of, this is strictly from upper management and the manufacturerThese time frames change without their knowledgeSincerest apologies for the delayThe item looks to be back ordered until early/mid February Customer is more than welcome to request a refund via email to [redacted] or continue to wait for their order Thank you

Complaint: [redacted] I am rejecting this response because: Their dates are inaccurateIt took them months just to respond to this complaintThat should be enough to back my complaint Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Until the order is completely satisfied, I will not close out the complaint After I filed this complaint, the company offered me a 5% discount on orders placed, which I accepted however have not heard back After reading numerous other complaints on this site, I understand the company does not respond in a timely matter so until all items are in and my discount is processed, I will not claim, 'I am happy' It should not be this hard Their customer service rep basically called me a liar when he told me that their answering system 'didn't hang up on me' YES IT DID Multiple times His response, 'Ma'am, it didn't happen that way" OMG This company is horrible and should not have an A+ rating Customers shouldn't have to lodge complaints to get what they paid for Today is July 11th and my order was placed (and charged) on May 22nd They claim of the items were in stock It shouldn't take almost weeks to receive an item Delivery isn't the Pony Express although if it was, I probably would have received it sooner Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:This response is false. I ordered the item on 8/2/14 and did not ask for a cancellation until after contacting the company on more than a few occasions and being told multiple times that the item was still not in for shipment. The cancellation was processed on 10/8/14, which I have confirmation of in an email I received from the company. After waiting two weeks and still not seeing a credit to my account, I contacted the company again and was told via email they would expedite the credit in the next 24-48 hours, which did happen after two days. I was going to amend my complaint to state that the issue had been resolved and then I come upon this response the company sent to the BBB that is completely untrue. I am attaching a PDF of my series of emails with the company, however, it contains personal information that I do not wish to have published in any way. Please feel free to contact me if any other information is needed.Regards, [redacted] ***

Hi, Sincerest apologies for the issues regarding your order Unfortunately, our system charges for the full amount of the order at time order is placedBased on the information in our system, the only item that has NOT shipped on this order is [redacted] The back order date is stated on the websiteAll other items have shipped via FedEx [redacted] , [redacted] and [redacted] , [redacted]

Hi, At this point, we are not sure what else there is to discuss. We do not have control over the delivery dates as this is a matter between, manufacturer, importing and upper management. Customer is more than welcome to continue to wait for their order or.. as mentioned, request a refund. We cannot change the shipment dates. Thank you

Hi, Customer has filed a complaint claiming that we have not refunded money due to delayed shipmentWe have, in fact, cancelled the order on 8/2/and refunded the money same dayPlease see below transaction recordOrder Number: [redacted] Related Order [redacted] Order Date: 8/2/11:47:PM Customer ID: [redacted] IP Address: [redacted] Customer EMail: [redacted] Order Total: $Subscription Added (in Days): Locale Setting: Store Version: AspDotNetStorefront Multi-Store9.0.1.3/SPStore: - LexMod Payment Method: CREDITCARD Card Type: [redacted] Payment Gateway: [redacted] Result: Y Transaction Type: CHARGE Transaction State: REFUNDED Transaction ID: [redacted] Authorized On: 8/2/11:47:PM Captured On: 8/2/11:47:PM Voided On: Refunded On: 10/22/12:56:PM Thanks,

Hi, Please note that customer informed us that she initiated a charge-back on 2/6. LexMod Claims is not allowed to proceed in working with customer until charge-back is resolved/complaint is closed. At this time, the claim initiated by customer is categorized as closed until further notice from... customer's financial institution as Accounting departments must resolve. The customer proceeding in a charge-back means that they feel the issue could not be worked out between customer and retailer, therefore it must now be worked out with LexMod and customer's credit card company. Hope this clarifies. Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I was never contacted of back order EVER it is only when I called because it was past a month did I have to then cancel it as they had no idea when it would be available. They have then said they would refund and it took two more months to get half the amountThe total amount is still outstandingWe are now months into this situation they created. Awaiting the refund still
R

We have mailed the customer a check on 5/12/Check # ***The customer should have that check within 1-weeks or sooner from the date it was mailed out. We also emailed *** directly with this information. Please let me know if you need anymore information. If you have any
more questions, please feel free to contact us

I recently received a letter from The Revdex.com informing us that our customer, *** ***, filed a claim. Our order notes state that the customer was informed of the back order but never canceled the orderOnce the order comes in, we ship it
out immediately with Fedex.com. Our return policy does state that the customer is responsible for both ways of shippingI attached the link below for you to view. In this case, we made an exception to help the customer and picked up the returned item via FedEx.com. However, because the order falls under our standard return policy, we will be deducting the shipping cost to the customer as it is not free if the customer does not keep the item. The customer should see the refund within 1-days. Fedex Tracking Number *** If you have any more questions, please feel free to contact us

Hi,

I ordered a TV unit in early September from Lexmod and it was supposed to be shipped on Sep 20 and still no updates and no body knows when I can have it !
Every time that I talk to customer service I hear a new dates which is always "in couple of days" of course.
It is almost one and a half month from the date that I ordered this furniture for my new home and my TV is still remaining on the ground surface because of this very irresponsible and messy business !
I don't know for how long more it is going to be this way but for sure I will be starting writing reviews in every possible place to let people know it would really be a big mistake to trust them and purchase anything from Lexmod!

Hi, Please see attached. Sincerest apologies for the miscommunication of LexMod CS.  For future reference, when returning a set, the entire item must be returned.  Thank you

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Description: Furniture - Retail

Address: 138 Georges Road, Dayton, New Jersey, United States, 08810-1514

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