Lexus Of Queens

Tell us why here[redacted] , based on the facts presented, we stand by our position that you were not sold an unsafe vehicle or one that has lost value more than any other Lexus RXwith over 60,milesThe service history on your vehicle from the time you first purchased and up to the date of your first email to the Revdex.com, shows absolutely no mention or concerns from you regarding the safe operation of your vehicleIt is unfortunate that another car dealer, in an attempt to sell you another car, made such erroneous statements about your vehicleI stand by our commitment to offer you the full fair trade value for your Lexus should you consider trading it in to usSince I have stated our position on this in separate communications with you in the past we must now consider this our final response to your request

Revdex.com:At this time, I have not been contacted by Lexus Of Queens regarding complaint ID [redacted] .Sincerely, [redacted] ***

[redacted] I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I provided proof of my ticket received via fax, I can provide this ticket directly to the Revdex.com, in addition, proof that the car was not in my possession My insurance paperwork states that the hood wood be repainted ..which was not done!!!! I can provide all documentation to the Revdex.com, and in addition I can provide proof from an independent body shop that proves that the hood was not painted !!! in which I was charged approxfor labor and repaint of my hood!!!!!!!!!!!!!!!!!!!!!!!!!! I will be also be reaching out to my local media as well.....I have been taken advantage of[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for your response and offer I am happy to see your astute observation that the vehicle had been driven 61,miles YesThat is the mileage driven by my wife with the children under the blanket of protection that had been provided by misrepresentation, and fraudulently and intentionally concealing material facts I have been an owner of other Lexus too for more than a decadeExcept occasionally, I have had good service from Lexus That is the only reason that I had made this offer to LexusAs you may be aware, the US Courts have long been dealing with fraudulent vehicle dealers and their representatives Though there are numerous other prior instances, I would like to draw your attention to BMW v [redacted] The case involved an automobile purchaser who brought action against a foreign automobile manufacturer, American distributor, and dealer based on the distributor's failure to disclose that the automobile had been repainted after being damaged prior to delivery [redacted] I have been trying not to bring bad publicity etc., to Lexus It would be interesting to see the numerous charges that could be brought against Lexus We shall definitely look into the theory of vicarious liability where the dealer, company, parent and all others could be involved I look forward to your response subsequent to which I shall proceed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Please take down the complaint from the public site Lexus of Queens did a great job to take care of the situation and I do not want their reputation tarnished because I complained hastily Sincerely, [redacted] ***

I met with [redacted] today, January ***, and have resolved his concerns to his complete satisfaction [redacted] assures me that he will soon notify the Revdex.com as to our resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your response and offer. I am happy to see your astute observation
that the vehicle had been driven 61,miles. YesThat is the mileage driven by my wife
with the children under the blanket of protection that had been provided
by misrepresentation, and fraudulently and intentionally concealing material
facts. I have been an owner of other
Lexus too for more than a decadeExcept occasionally, I have had good service
from Lexus. That is the only reason that
I had made this offer to Lexus.As you may be aware, the US Courts have long
been dealing with fraudulent vehicle dealers and their representatives. Though there are numerous other prior instances,
I would like to draw your attention to BMW v*** *** *** *** ** *** *** ** *** ** ***The case involved an automobile purchaser who brought action against a foreign automobile manufacturer, American distributor, and dealer based on the distributor's failure to disclose that the automobile had been repainted after being damaged prior to delivery***I have been trying not to bring bad publicity etc., to
Lexus. It would be interesting to see
the numerous charges that could be brought against Lexus. We shall definitely look into the theory of vicarious
liability where the dealer, company, parent and all others could be involvedI look forward to your response subsequent to which I shall
proceed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I took my car to get serviced at Lexus of Queens 10/*/and noticed a tear to the inside front passenger door after I picked it upI returned a few days later, expecting like any good business, they would apologize for the damage and fix itInstead, the service manager, Richard G***, denied they did it and refused to have anything to do with me

In response to *** *** ***’s complaint against Lexus of Queens dated 02/**/regarding:
(A) quality of repairs performed on his vehicle
(B)receipt of speeding ticket while his vehicle was in a possession of Lexus of Queens
*** *** *** requested
Lexus of Queens to work directly with his insurance companyOnce the agreement with the insurance company was reached related to the repairs of the vehicle and associated costs, the work was initiated
During the time the vehicle was being repaired, *** *** made a request to Lexus of Queens to save him his insurance deductible (set at $1000)At that time we informed *** *** that we will not be able to save the requested amountHowever, we offered to save him $for not blending the paint on the hood as it was initially included in his insurance appraisalThe invoice issued to *** *** reflects the savings of $
Secondly, while on a test drive of *** ***’s vehicle, a speeding violation was recordedWe offered to reimburse *** *** for the speeding ticket upon receipt of a copy of the speeding ticketUnfortunately *** *** refused to provide the copy of the speeding ticket and therefore we are still unable to reimburse him

*** *** purchased the vehicle in July, at
which time it had 6,miles. He and
his family have used the vehicle for more than years and driven approximately 60,miles without complaint. In October the vehicle had 61,milesWe invite *** *** to bring the
vehicle to us for a full
inspection so he may be assured that the vehicle is safe. If *** *** wishes he may discuss his
complaint further with the General Manager of Lexus of Queens, Kenneth W***, who can be reached
at ###-###-####

Dangerous and irresponsible attitude which causes property damagesParklift broke bad customer was not serviced or made whole causing emotional distress

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand that this is your final decision. However, I do not accept your excuses, and I shall address the fraud, non-disclosure and other issues with the appropriate forums
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand that this is your final decision. However, I do not accept your excuses, and I shall address the fraud, non-disclosure and other issues with the appropriate forums
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Please take down the complaint from the public site....

 Lexus of Queens did a great job to take care of the situation and I do not want their reputation tarnished because I complained hastily.
Sincerely,
[redacted]

[redacted]
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I provided proof of my ticket received via fax, I can provide this ticket directly to the Revdex.com, in addition, proof that the car was not in my possession.   My insurance paperwork states that the hood wood be repainted ..which was not done!!!!  I can provide  all documentation to the Revdex.com, and in addition I can provide proof from an independent body shop that proves that the hood was not painted !!! in which I was charged approx. 1700 for labor and repaint of my hood!!!!!!!!!!!!!!!!!!!!!!!!!!   I will be also be reaching out to my local media as well.....I have been taken advantage of.....[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Lexus Of Queens regarding complaint ID [redacted].Sincerely,[redacted]

[redacted] purchased the vehicle in July, 2012 at
which time it had 6,666 miles.  He and
his family have used the vehicle for more than 3 years and driven approximately 60,000 miles without complaint.  In October the vehicle had 61,889 miles. We invite [redacted] to...

bring the vehicle to us for a full
inspection so he may be assured that the vehicle is safe.  If [redacted] wishes he may discuss his
complaint further with the General Manager of Lexus of Queens, Kenneth W[redacted], who can be reached
at ###-###-####.

I met with [redacted] today, January [redacted], 2015 and have resolved his concerns to his complete satisfaction. [redacted] assures me that he will soon notify the Revdex.com as to our resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your response and offer.  I am happy to see your astute observation
that the vehicle had been driven 61,889 miles.     Yes. That is the mileage driven by my wife
with the children under the false blanket of protection that had been provided
by misrepresentation, and fraudulently and intentionally concealing material
facts.  I have been an owner of other
Lexus too for more than a decade. Except occasionally, I have had good service
from Lexus.  That is the only reason that
I had made this offer to Lexus.
As you may be aware, the US Courts have long
been dealing with fraudulent vehicle dealers and their representatives.  Though there are numerous other prior instances,
I would like to draw your attention to BMW v. [redacted]. The case involved an automobile purchaser who brought action against a foreign automobile manufacturer, American distributor, and dealer based on the distributor's failure to disclose that the automobile had been repainted after being damaged prior to delivery. [redacted]
I have been trying not to bring bad publicity etc., to
Lexus.  It would be interesting to see
the numerous charges that could be brought against Lexus.  We shall definitely look into the theory of vicarious
liability where the dealer, company, parent and all others could be involved.
I look forward to your response subsequent to which I shall
proceed.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here..[redacted], based on the facts presented, we stand by our position that you were not sold an unsafe vehicle or one that has lost value more than any other 2012 Lexus RX350 with over 60,000 miles. The service history on your vehicle from the time you first purchased and up to the date of your first email to the Revdex.com, shows absolutely no mention or concerns from you regarding the safe operation of your vehicle. It is unfortunate that another car dealer, in an attempt to sell you another car, made such erroneous statements about your vehicle. I stand by our commitment to offer you the full fair trade value for your Lexus should you consider trading it in to us. Since I have stated our position on this in separate communications with you in the past we must now consider this our final response to your request.