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Lexus Of Queens

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Lexus Of Queens Reviews (27)

Review: I was going to purchase a vehicle from Lexus of Queens, but upon finding out how much the monthly payments were going to be, I decided that I did not want to go forth with the deal. Prior to them processing the application, I was told that I had to leave a $500.00 deposit, which I later discovered was a lie. My husband requested a refund on my behalf on Friday, October **, 2013 and was initially told by the salesperson, [redacted], that he was unsure of when the refund would be processed and that it could be a few days or a few weeks. My husband and I found this to be unreasonable because they had immediately taken the money from my account, so we believed it should have been immediately refunded. My husband then spoke to a manager at the dealership who told him that the money would be refunded to my account within 48 hours as the payment was made with my debit/credit card. I think it's important to note that they attempted to take 75 dollars off of the monthly payments when they found out that I no longer wanted the car, after previously telling me that the monthly payment they had determined could not be adjusted. I knew that Monday was a holiday, so I figured that the money would be posted to my account on Tuesday, October **, 2013. However, at that time, the money had still not been posted to my account. I called the dealership and spoke to a woman who stated that she was in charge of billing/refund issues. She informed me that the paperwork for my refund had been submitted to her that day and that I should check my account by Thursday, October **, 2013 as refunds can take 3 to 5 business days to be processed. I waited until today, Friday, October **, 2013 and I saw that the refund still had not been posted to my account. I would like for them to return my $500.00. At this point, I do not trust that they will do what they say they will do because they have lied to me on several occasions. So I feel compelled to take further action.Desired Settlement: I want them to refund my $500.00 to my card as soon as possible

Business

Response:

This is in response to Complaint ID # [redacted]. As stated in the complaint, the facts are that the customer requested a refund from the sales department on Friday and the request was submitted to the accounting office on Tuesday, October ** as Monday was a holiday. I've attached a copy of the refund receipt from the credit card terminal that was processed the same day as the paperwork was turned in as the woman in charge of refunds had stated.

As normal practice, we advise our customers that refunds normally take 3-5 business days to reflect in their account. It is out of our control as to when the banks actually reflect the refund on customer's accounts. As you can see, the refund came into the accounting department and we advised her that it could possibly take 3-5 business days to show in her account. There was no malicious intent to keep the customer's money. Her refund was one of many credit card transactions processed that day at our dealership. If we intended not to process her refund, that would also prevent us from processing the other credit card transactions that we use to run our daily operations.

Please accept this as our response to this complaint and hope that our standing with the Revdex.com stays a positive one as it has always been.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was looking to purchase a Lexus IS 350 2014. I got the price and put a down payment. The price I got was $45000 and I was pre-approved for 1.9% APR. The salesperson calls me 2 weeks later and tells me the 2014 is no longer available but tells me they can give me the 2015 for the same price if I don't mind waiting until the middle of August. Great! At the very last week of August, the 2015 finally came in and I brought in the rest of my deposit, sign and leave. The salesperson then proceeds to tell me he can't give me the car for the same price. It will be $45950. After arguing, I said ok fine. It's $950, I've waited for a month and a half, I just wanted to take the car and go. Then I was walked to the [redacted]'s office where he told me the APR is 4.9%. That is a HUGE jump from 1.9%. He then told me the 1.9% was only good for the 2014 and not the 2015. But the salesperson, [redacted], never gave me ANY of this information. So I waited a month and a half just to pay $950 more (for the same car really), and 3% more. Had he told me any of the necessary information, I would have shopped elsewhere for the car because plenty of other dealers had the car in stock for a great price. I was baited and switched. I still took the car home because 1) I got sick of waiting 2) I needed a car and 3) they said "ok, we can knock it down to 3.9%". So I was pretty much stuck. This dealer's practice is disgusting and my friend referred me to these people because he bought 3 cars from them.Desired Settlement: I would like [redacted] and Lexus of Queens to honor [redacted]'s verbal agreement he made with me. He said he will give the 2015 car to me for the same price of 2014 which was $45000 (before taxes) and the 1.9% APR. I want my contract to be adjusted or receive a refund in the different of what I am about to pay. The extra $950 + 2% APR for 60 months. Or at the very least, something to compensate for the extra money I am about to pay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Please take down the complaint from the public site. Lexus of Queens did a great job to take care of the situation and I do not want their reputation tarnished because I complained hastily.

Sincerely,

Review: I took my vehicle (2013 lexus gs350) , to lexus of queens/lexus of manhattan(same owner) for repairs after a automobile accident. I dropped my vehicle off at lexus of queens, and was asked to do a consultation at lexus of manhattan . I met with there collision [redacted] ([redacted]) and was advised as to what work was needed to do a satisfactory repair. I agreed to the work (cost and what was promised ) upon, pickup of my vehicle, after the dealer insisted that I pay before I could view / take possession of my vehicle I discovered that some of the work was not completed as agreed - entire repaint of hood - repaint of right passenger front door. I voiced my concerns and was advised that I would be contacted after the dealer did an investigation.. In addition to that, I received a speeding ticket ( speeding camera) while my vehicle was not in my possession . It was with the car dealer!!!! I need help as the dealership is refusing to assist me. [redacted] I need an affidavit additionally from the car dealer stating that I did not have possession of my vehicle in addition to compensation for the time it will take away from work going to court to resolve the issue. thank youDesired Settlement: I need resolution with the assistance of the Revdex.com.

Business

Response:

In response to [redacted]’s complaint against Lexus of Queens dated 02/**/14 regarding:

(A) quality of repairs performed on his vehicle

(B)receipt of speeding ticket while his vehicle was in a possession of Lexus of Queens

[redacted] requested Lexus of Queens to work directly with his insurance company. Once the agreement with the insurance company was reached related to the repairs of the vehicle and associated costs, the work was initiated.

During the time the vehicle was being repaired, [redacted] made a request to Lexus of Queens to save him his insurance deductible (set at $1000). At that time we informed [redacted] that we will not be able to save the requested amount. However, we offered to save him $150 for not blending the paint on the hood as it was initially included in his insurance appraisal. The invoice issued to [redacted] reflects the savings of $150.

Secondly, while on a test drive of [redacted]’s vehicle, a speeding violation was recorded. We offered to reimburse [redacted] for the speeding ticket upon receipt of a copy of the speeding ticket. Unfortunately [redacted] refused to provide the copy of the speeding ticket and therefore we are still unable to reimburse him.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I provided proof of my ticket received via fax, I can provide this ticket directly to the Revdex.com, in addition, proof that the car was not in my possession. My insurance paperwork states that the hood wood be repainted ..which was not done!!!! I can provide all documentation to the Revdex.com, and in addition I can provide proof from an independent body shop that proves that the hood was not painted !!! in which I was charged approx. 1700 for labor and repaint of my hood!!!!!!!!!!!!!!!!!!!!!!!!!! I will be also be reaching out to my local media as well.....I have been taken advantage of.....[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On October ** 2014 I was parked in the parking lot of the Lexus of Queens Dealership. I was asked by an employee to move my car from where I was parked to the right hand side of where I was originally parked. I did as I was asked with no problems. It appeared that they were bringing in new cars and I was in the way so I had no problem moving as I was asked. An employee who came in off the street in a white Lexus with no plates, no insurance information drove past my parked vehicle. In what appears to be his attempt to make a sharp hard left, as I was attempting to exit my vehicle assured that he drove past me, the driver proceeded to back in to my vehicle almost as if he was attempting to parallel park damaging my drivers side door by trying to turn left after hitting me. I would currently have no car door if I did not yank the door back slamming my hand in the door in attempt to stop more damage from occurring.

The driver, not acknowledging his accident, proceeds to leave the vehicle and head towards the dealership. A witness on the scene, who happens to be a customer of theirs had to explain to me how the gentleman had damaged my vehicle because I was in shock that I had been hit. The [redacted] who was no present when his employee hit me came out the dealership, informing his employee to go inside and he would handle it. My pleas for his drivers license and his insurance information were ignored. Instead I was asked for my license and insurance information, by [redacted] whom made a snide remark about the insurance not being in my name, when the insurance is in my partners name, she was not with me on the lot. He proceeded to take my frustrations as me attempting to want to beat the employee up. Almost suggesting that because I am an [redacted] man, and I was angry that I must want to fight. Meanwhile I was just angry at how the employee fled the scene of an accident, and the treatment I was being given. Considering I was parked and was doing nothing wrong how dare [redacted] speak to me in such a manner.

After the witness explained the situation and how the accident had occurred, [redacted] proceeded to apologize and take full responsibility for the accident even offering to get the car door fixed, by the gentleman who does auto body work for Lexus. He even went as far as to let me know that if I wanted Nissan to fix our vehicle because we do not own a Lexus, we would have to go through insurance, and the police would need to be called. Never being in an accident, and not wanting to have to deal with the extra hassle with the insurance and police I agreed to allow him to fix the door, which would have to be replaced due to where the damage is on the door. Before I left the dealership [redacted], and the mechanic he said would be fixing the door had to take a stick to bend the door so it would be able to close.

It is now January ** 2015 and the door has still not been fixed. Our attempts to reach [redacted] have been in vain. [redacted] sent my partner and myself on a wild goose chase with excuses for why Lexus of Queens could not do as agreed and fix our vehicle. We were sent through their insurance who claim no responsibility for the accident based on the investigation they did and the only statement they received since no one contacted me or the witness who was on scene. When we asked them about their investigation they said they didn't have to inform us of whom they spoke too. We have contacted Lexus corporate since [redacted] loved telling us he was instructed by corporate to take these actions and Lexus Corporate has informed us that it is between the dealership and us. Horrible service all around, and still no resolution.Desired Settlement: We are still looking to have our door fixed. We cannot reach [redacted] and are told he is not in when we have attempted to contact him He is on video stating he will fix the car door, in front of multiple non employees of Lexus stating this. We just want our door to be fixed to its previous condition.

Business

Response:

I met with [redacted] today, January [redacted], 2015 and have resolved his concerns to his complete satisfaction. [redacted] assures me that he will soon notify the Revdex.com as to our resolution.

I took my car to get serviced at Lexus of Queens 10/*/2015 and noticed a tear to the inside front passenger door after I picked it up. I returned a few days later, expecting like any good business, they would apologize for the damage and fix it. Instead, the service manager, Richard G[redacted], denied they did it and refused to have anything to do with me.

Review: (Gist of the letter sent to Lexus for which I have had no response)

Re: [redacted] - [redacted]

Dear Sir or Madam,

Around last week of July 2012 my wife's car got into a minor accident in her previous vehicle, where another driver dented the passenger side door. However as I wanted my wife to have more safety and knowing that Lexus normally has much more safety features I approached Lexus to buy a new vehicle. I had purchased my previous Lexus LX 470 from the same Sales Manager, and I was very comfortable in dealing with Lexus dealers.

I was assured by the sales staff and the manager that the RX 350 shown to me was a floor model that was owned by the Lexus Dealer. I should buy that vehicle and save a couple of thousand dollars. I was further assured that that vehicle was maintained to the top standards, and the vehicle was in an impeccable condition. Feeling that a Lexus Dealer has no reason to be fraudulent, I purchased the above referenced 2012 [redacted] and the vehicle has been driven by my wife ever since.

Last week I went to the Lexus dealer at Bay Ridge New York for oil service. The service was being conducted, and the dealer attempted to buy the vehicle back from me so that I could upgrade the vehicle to a later model. On their inspection of their internal records, they told me that this vehicle had been involved in an accident and as such the vehicles value and safety was being questioned.

I was very surprised as we never had an accident with the vehicle. The dealer then informed me that a couple of weeks before I purchased the vehicle from the Lexus dealer at Lexus Queens, the vehicle had been involved in an accident, and these were 'concealed facts'. I was never told of this accident. In fact I had gone ahead in taking my vehicle which had been involved in an accident and specifically told them that since my wife was driving the car, I wanted something that is perfect. (My wife's previous vehicle which I had purchased for more than $40,000 was taken by the Lexus Queens dealer for around $4000. I did not bother as I believed that the dealer had no reason to cheat me). I now realize I have been duped into something that I did not want.

It would have been easy for me to send either a legal notice or filing a formal complaint and the court for misrepresentation, willfully concealing facts, fraud, endangering my family's lives and a plethora of charges. However I feel that the actions of some of staff should not malign the entire company. As such I want you to send me the charges that I had been charged when I bought the vehicle from Lexus. I need the entire payment of $43,372.37 sent to me within 10 days of receipt of this email. I obviously intend to buy another vehicle from Lexus but not from the same dealer.

However should I not receive this check within the next 10 days I reserve my right to pursue all required legal actions and also to approach the media to remedy the fraud. Your immediate action to this notice would be greatly appreciated.

[redacted]Desired Settlement: Due to misrepresentation, willfully concealing facts, fraud, endangering my family's lives I want the company to send me the charges that I had been charged when I bought the vehicle from Lexus. I need the entire payment of $43,372.37 sent to me

Business

Response:

[redacted] purchased the vehicle in July, 2012 at

which time it had 6,666 miles. He and

his family have used the vehicle for more than 3 years and driven approximately 60,000 miles without complaint. In October the vehicle had 61,889 miles. We invite [redacted] to bring the vehicle to us for a full

inspection so he may be assured that the vehicle is safe. If [redacted] wishes he may discuss his

complaint further with the General Manager of Lexus of Queens, Kenneth W[redacted], who can be reached

at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your response and offer. I am happy to see your astute observation

that the vehicle had been driven 61,889 miles. Yes. That is the mileage driven by my wife

with the children under the false blanket of protection that had been provided

by misrepresentation, and fraudulently and intentionally concealing material

facts. I have been an owner of other

Lexus too for more than a decade. Except occasionally, I have had good service

from Lexus. That is the only reason that

I had made this offer to Lexus.As you may be aware, the US Courts have long

been dealing with fraudulent vehicle dealers and their representatives. Though there are numerous other prior instances,

I would like to draw your attention to BMW v. [redacted]. The case involved an automobile purchaser who brought action against a foreign automobile manufacturer, American distributor, and dealer based on the distributor's failure to disclose that the automobile had been repainted after being damaged prior to delivery. [redacted]I have been trying not to bring bad publicity etc., to

Lexus. It would be interesting to see

the numerous charges that could be brought against Lexus. We shall definitely look into the theory of vicarious

liability where the dealer, company, parent and all others could be involved. I look forward to your response subsequent to which I shall

proceed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here..[redacted], based on the facts presented, we stand by our position that you were not sold an unsafe vehicle or one that has lost value more than any other 2012 Lexus RX350 with over 60,000 miles. The service history on your vehicle from the time you first purchased and up to the date of your first email to the Revdex.com, shows absolutely no mention or concerns from you regarding the safe operation of your vehicle. It is unfortunate that another car dealer, in an attempt to sell you another car, made such erroneous statements about your vehicle. I stand by our commitment to offer you the full fair trade value for your Lexus should you consider trading it in to us. Since I have stated our position on this in separate communications with you in the past we must now consider this our final response to your request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I understand that this is your final decision. However, I do not accept your excuses, and I shall address the fraud, non-disclosure and other issues with the appropriate forums.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I entered into an agreement to purchase a vehicle on August ** and signed a buyer's order next day August ** to purchase a 2007 Lexus LS460 which I scheduled to pick up Saturday morning August ** due to the fact that I live in Virginia and would have to fly to New York to pickup the car but to my surprise I was informed the day before I was to pickup the vehicle (August **) that the radio and the emergency brake was not working in the car. The AD on Autotrader.com which I still have did not mention any problem with the car neither did the sales person inform me of any problem with the car prior to entering into the agreement to purchase the vehicle. I later spoke with the manager [redacted] and he informed me that he was going to fix the problem and that he will refund me for the plan ticket which I had already purchased if he was unable to fix the problem. Since that last conversation with the sales manager [redacted] on August **, , I have not heard back from any one from the dealership despite my attempts to reach them.Desired Settlement: Refund the $310 I paid for the ticket to pickup the car which is was non-refundable ticket.

Business

Response:

On Friday, August **,2013, at 7:43PM, the manager, [redacted], who was dealing with [redacted] received an e-mail from him showing a copy of the credit card showing proof of payment for the ticket in the amount of $310. Our dealership hours on Friday are normally 7AM-7PM. [redacted] probably did not see this until the following day.

[redacted] submitted an request for a refund to [redacted] on the following Monday, August **. Check # [redacted] was made out to [redacted] to the address on file and was sent out on August **, 2013. The check cleared from our account on September [redacted].

The letter from Revdex.com was dated on Friday, August **, 2013, which was probably sent out before [redacted] provided [redacted] with the proof of payment for the ticket. Lexus of Queens, upon sufficient proof, quickly expedited a check out to him.

Please accept this as our response to this complaint and hope that our standing with the Revdex.com stays a positive one as it has always been.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: AUTO DEALERS-NEW CARS

Address: 40-40 Northern Blvd, Astoria, New York, United States, 11101

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