LG Electronics

Complaint: ***
I am rejecting this response because:
Dear LG, It's obvious your company takes ZERO responsibility for the quality of your productI have been dealing with frost and ice buildup in my refrigerator for over a yearI have dealt with the extended warranty company AND, because I've had to wait 3-months for a simple replacement part (gasket) only to have (2) replacement parts that are absolute garbage, I assure you, I will never, ever, buy and LG product again...and will do everything in my power to let anyone I know not to do so, as wellWhen you spend nearly $3K on a refrigerator..only to have it completely fail (separate issue) but keep getting junk replacement parts after that...I've had enough.
Regards,
*** ***

2/16/2018Revdex.com of New Jersey162 Whitehorse Hamilton Square Road Building A, Suite 202Hamilton, NJ 08690Dear Sir or Madam:This is in regards to the complaint filed by [redacted] under your case file # [redacted] and LG’s case file # [redacted].This customer’s...

complaint has been received and carefully reviewed.  We sincerely regret that this customer is experiencing difficulties with receiving the units. LG relies on our authorized dealers for assistance with quick and convenient delivery. We ask that the customer contact our [redacted] division at ###-###-#### for further assistance with delivery dates.If there is anything else with which we can further assist you, please do not hesitate to contact us.Sincerely,Madison R.LG Electronics – Executive ServiceCorporate CorrespondentPh:  ###-###-####Fax: ###-###-####

Our records indicate that Home Depot delivered the new unit to the customer's home on January 5, 2018. If this is not correct, we ask that the customer contact our Home Depot sales support line at 800-810-9337 for additional details.

4/26/2018Revdex.com of New Jersey162 Whitehorse Hamilton Square Road Building A, Suite 202Hamilton, NJ 08690Dear Sir or Madam:This is in regards to the complaint filed by [redacted] [redacted] under your case file # [redacted] and LG’s case file #[redacted] This customer’s complaint...

has been received and carefully reviewed.  We sincerely regret that this customer is experiencing difficulties with the unit. Our records indicate that the customer is working with our Return Authorizations team for LG to buy back the customer’s unit. We ask that the customer work with the handling agent if there are further questions on the process at ###-###-####.If there is anything else with which we can further assist you, please do not hesitate to contact us.Sincerely,Madison R.LG Electronics – Executive ServiceCorporate CorrespondentPh:  ###-###-####Fax: ###-###-####

12/7/2017Revdex.com of New Jersey162 Whitehorse Hamilton Square Road Building A, Suite 202Hamilton, NJ 08690Dear Sir or Madam:This is in regards to the complaint filed by [redacted] [redacted] under your case file # [redacted] and LG’s case file # [redacted].This customer’s...

complaint has been received and carefully reviewed.  We sincerely regret that this customer is experiencing difficulties with the unit.  Based upon the repair history available we show 2 different service centers have visited the home, the most recent A&E Factory Services noted the unit was successfully repaired.  If this is not the case, we ask the customer to provide additional details regarding the unit’s operation since the completed visit.    If there is anything else with which we can further assist you, please do not hesitate to contact us.Sincerely,[redacted]LG Electronics – Executive ServiceCorporate CorrespondentPh:  (800)243-0000Fax: (256) 461-6520

2/9/2018Revdex.com of New Jersey162 Whitehorse Hamilton Square Road Building A, Suite 202Hamilton, NJ 08690Dear Sir or Madam:This is in regards to the complaint filed by [redacted] [redacted] under your case file # [redacted] and LG’s case file # [redacted].This customer’s complaint...

has been received and carefully reviewed.  We sincerely regret that this customer is experiencing difficulties with the unit.  The customer has an extended warranty that will need to schedule service accordingly.  Due to the expiration of the manufacturer’s warranty if we were to schedule service the customer would be financially responsible.  We ask the customer to contact the extended warranty provide by calling: ###-###-####.  If there is anything else with which we can further assist you, please do not hesitate to contact us.Sincerely,Marianne M.LG Electronics – Executive ServiceCorporate CorrespondentPh:  ###-###-####Fax: ###-###-####

11/6/2017Revdex.com of New Jersey162 Whitehorse Hamilton Square Road Building A, Suite 202Hamilton, NJ 08690Dear Sir or Madam:This is in regards to the complaint filed b[redacted] [redacted] under your case file # [redacted] and LG’s case file # [redacted]This customer’s...

complaint has been received and carefully reviewed.  We sincerely regret that this customer is experiencing difficulties with the promotion.  We would be more than happy to review the customer’s file further.  We ask the customer to send the following information along with any documentation submitted for the promotion, we will need:  Model number of the device, IMEI number and submission ID.    Once received we will be able to properly research the customer’s claim.If there is anything else with which we can further assist you, please do not hesitate to contact us.Sincerely,Marianne M.LG Electronics – Executive ServiceCorporate CorrespondentPh:  ([redacted]Fax: [redacted]

We ask that the customer contact [redacted] as a confirmation number. If the customer is still having issues with the exchange being processed, we ask that the customer contact LG's Return Authorizations department at [redacted] for further steps to proceed.

2/16/2018Revdex.com of New Jersey162 Whitehorse Hamilton Square Road Building A, Suite 202Hamilton, NJ 08690Dear Sir or Madam:This is in regards to the complaint filed by [redacted] under your case file # [redacted] and LG’s case file # [redacted].This customer’s complaint...

has been received and carefully reviewed.  We sincerely regret that this customer is experiencing difficulties with receiving the units. All electronic equipment requires service from time to time despite the most exacting quality control standards at the factory. While we constantly strive for better ways of keeping maintenance to a minimum, occasional failures can occur. The manufacturer’s limited warranty is designed to take care of any failures in the early life of the unit. Once this warranty has expired however, the consumer becomes responsible for any repair. This customer’s unit according to our records is out of the manufacturer’s warranty. Regretfully, due to the expiration of the manufacturer’s warranty, we are unable to help you recover any of the expense for this repair.If there is anything else with which we can further assist you, please do not hesitate to contact us.Sincerely,Madison R.LG Electronics – Executive ServiceCorporate CorrespondentPh:  ###-###-####Fax: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am attaching the order confirmation for my phone from [redacted], the phone itself is the last item on the first page of the document. In regards to my phone model information, and IMEI number, I have listed those below. I have also listed the IMEI SV.Phone Model: [redacted]IMEI: [redacted]IMEI SV: **
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Thanks to the retailer [redacted] they no how to take care of their customer they came to my home and installed a new dishwasher. 
Regards,
[redacted]

[redacted]
I am rejecting this response because:
I don't agree with purchasing a major appliance and it having issues soon after purchase and every time a tech come out some how they try to shift the blame to me the consumer.  I had a [redacted] washer for over 4 year and not one issue, it was still working when I decided to purchase this LG. I will used this as a lesson learned, and spread the word to as many people I can if you want a washer that work without any issue the first year... don't purchase LG.

12/26/2017Revdex.com of New Jersey162 Whitehorse Hamilton Square Road Building A, Suite 202Hamilton, NJ 08690Dear Sir or Madam:This is in regards to the complaint filed by [redacted] under your case file # [redacted] and LG’s case file # [redacted]This...

customer’s complaint has been received and carefully reviewed.  We apologize for any issues the customer is having with the delivery.  According to The [redacted] ordering system the customer can expect a new delivery date of December 29, 2017.   If there is anything else with which we can further assist you, please do not hesitate to contact us.Sincerely,Marianne M.LG Electronics – Executive ServiceCorporate CorrespondentPh:  [redacted]
[redacted]

4/5/2018Revdex.com of New Jersey162 Whitehorse Hamilton Square Road Building A, Suite 202Hamilton, NJ 08690Dear Sir or Madam:This is in regards to the complaint filed by [redacted] under your case file # [redacted] and LG’s case file # [redacted]This customer’s complaint...

has been received and carefully reviewed.  We sincerely regret that this customer is experiencing difficulties with the devices. We have scheduled the customer with an LG factory technician for Tuesday, April 10th between 8am and 12pm. The technician will call the customer thirty minutes in advance of his arrival. If the customer would like to reschedule the appointment time, we ask that the customer contact our customer service line at ###-###-####.If there is anything else with which we can further assist you, please do not hesitate to contact us.Sincerely,Madison R.LG Electronics – Executive ServiceCorporate CorrespondentPh:  ###-###-####Fax: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

11/9/2017Revdex.com of New Jersey162 Whitehorse Hamilton Square Road Building A, Suite 202Hamilton, NJ 08690Dear Sir or Madam:This is in regards to the complaint filed by Denise Flowers under your case file # [redacted]1.This customer’s complaint...

has been received and carefully reviewed.  We sincerely regret that this customer is experiencing difficulties with the unit.  Unfortunately the unit would not qualify for an alternate resolution at this time.  Our team of engineers referred to as the Technical Call Center is available for consultation while the technician is on site.  The technician will need to discuss their findings and receive recommendation from the TCC agent they speak with.  We ask the customer to continue working with their extended warranty provider for resolution.  The extended warranty company would be able to provide details on their specific policies and procedures in the event the unit cannot be repaired.      If there is anything else with which we can further assist you, please do not hesitate to contact us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

2/9/2018Revdex.com of New Jersey162 Whitehorse Hamilton Square Road Building A, Suite 202Hamilton, NJ 08690Dear Sir or Madam:This is in regards to the complaint filed by [redacted] under your case file # [redacted] and LG’s case file # [redacted]This customer’s complaint...

has been received and carefully reviewed.  We sincerely regret that this customer is experiencing difficulties with the unit. Our records indicate that the customer had a service appointment scheduled with [redacted] for February 6, 2018. We ask that the customer continue working with the service center for repair. If the unit is not successfully repaired, we ask that the customer provide further details. If there is anything else with which we can further assist you, please do not hesitate to contact us.Sincerely,Madison R.LG Electronics – Executive ServiceCorporate CorrespondentPh:  ###-###-####Fax: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But I request a full refund after all of the time down and issues we have had with this unit we have already replaced it with another brand. They told us it would take them weeks to come out and just look at it. That is not the way to handle this, please process the refund. You are welcome to send a label and we will ship this item back to you.
Regards,
[redacted]

Our records indicate the customer was contacted directly by one of our product specialists.  The customer was able to communicate the issue as well as discuss repair options to address their concern.  At this we ask the customer to work with the technician for resolution.