Liberty Chippers

To Whom It May Concern:
Shipping Company: [redacted])
Tracking #: [redacted]
We will do everything we can to keep Mr. [redacted] satisfied and stand behind our warranties.
Best regards,
Liberty Implements...

Service Dept.

This client was refunded Sunday, 12/7/14.   [redacted] needs to understand that it can take 48-72hrs for his funds to be returned.Regards, Liberty Implements

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  The chipper that was shipped is not the chipper I ordered.  The chipper was shipped shipped 2 Jan 2015, 50 days or so after the order was cancelled.  Their tracking information, [redacted], was not valid.  The shipper was [redacted], which I was able to track only by the information on the shipping crate.  Valid shipping information was not provided and the order was not canceled as requested 21 Nov.
Regards,[redacted]

To Whom It May Concern:[redacted] was sent this cableand made the independent decision that although it corrected the issue he wouldnot accept it as the cable appeared frayed.  We are awaiting a new cableto send to [redacted].  [redacted] is outside his return...

window that expired30 days after his original receipt in 2009.  Liberty Implements ProductReturn Policy is readily available in the 'Contact' section for him and anyclient to acclimate himself with currently. Regards,Service Dept.

Mr. [redacted] received his Liberty Chipper as shown at the link below.[redacted]We sincerely apologize for any challenges along the way and remain committed to servicing any needs which may arise within his warranty period and beyond.Best regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company has shipped (or at least has given me another tracking number) the product.  When I recontacted Liberty Implements Mr. [redacted] assured me that he would seek alternative methods of shipping to get the product to me sooner.  My son (a manager for [redacted] ) gave me approx cost for four day shipping and additional ways to ship faster.  Mr [redacted] avoided my calls and handed off "dealing" with me to a subordinate.  Companies like this should not be allowed to do business in Arizona or any other state.  Mr [redacted] did not apologize, did not explain why they were doing in this manner, and did not donate $1500 to the not for profit organization that I requested.  Under normal circumstances; it has been my experience that the only way to change a companies pattern bad policies is to "hit them in the wallet.  I would appreciate the Revdex.com or the Arizona State Attorneys office holding Liberty Implements feet to the fire on this.  I have also contacted the NYS attorney Generals office on this matter.  
Regards,
[redacted]

At 11 weeks I have not received a chipper machine that should have been delivered in 4. For 7 of these weeks I have been frustrated trying to successfully email and phone this company. When I was successful in getting a response, I've been given promises of delivery several times and each has obviously been a "put off." This has been the worst purchasing experience I've every had. This morning I called and surprisingly got [redacted] who answered the phone. I tried to explain the problem to him and he gave the most apathetic response to go ahead and dispute the charges to my card company and hung up on me.

To Whom It May Concern:Mr. [redacted] deposit was refunded last week.  He has been instructed to contact his bank to confirm the refund is at least pending since it already left our account.  Again, we encourage Mr. [redacted] to call his bank rather contact us at this...

point.Regards,Liberty Implements

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I received the attachment by [redacted] yesterday.  I do consider this matter resolved and appreciate your help.  Thank you.
Regards,[redacted]

Please send the following response:
To Whom It May Concern:
We apologize for these delays.  We will ship Mr. [redacted] 35" backhoe bucket 6/2-6/6.
Regards,
Liberty Implements

Liberty issued Mr. [redacted] a refund in full on 7/21/15 in the amount that was originally charged on April 4, 2015.  Please note that there is a currency conversion from US Dollars to Canadian Dollars.  The refund that was issued on 7/21/15 was in the exact amount charged of...

$917.60 USD (the currency conversion accounts for the difference from the $1000 requested by Mr. [redacted] in this complaint--but please be assured that Mr. [redacted] did in fact receive a full refund).  Because I believe that Mr. [redacted] is entitled to be made 100% whole, I ensured that the USD-CAD conversion rate for July 21, 2015 was equal to or better than the conversion rate back on April 4, 2015.  According to [redacted].[redacted], the USD-CAD currency exchange rate is in fact better now than it was on April 4, 2015 (as in the CAD is worth more now than back in April).  This means that Mr. [redacted] will be receiving a refund for a little more than for that which he paid, which is wonderful.  The additional money refunded due to the favorable currency conversions should cover any interest Mr. [redacted] may have incurred during this time, and we here at Liberty believe that refunded incurred interest on credit card purchases is the right and proper thing to do in cases such as these. Liberty regrets that Mr. [redacted] implement was not timely delivered.  Liberty had a sales run on the model chipper purchased by Mr. [redacted], and sales orders were filled as quickly as possible in the order they were taken.  When Mr. [redacted] Chipper was shipped, the freight carrier literally drove his Chipper on a cross-country sight-seeing tour.  The [redacted]s were provided with tracking, and they watched the Chipper during the unnecessarily long trip.  It is unacceptable that Liberty did not sooner step in and retrieve the Chipper from the original carrier and get it over to a new carrier for delivery, and Liberty takes responsibility for this. As a result, Liberty no longer employs the services of this specific freight carrier, as what happened to the [redacted]s must not be allowed to happen to any future customer. Liberty wishes to extend to Mr. [redacted] the sincerest apology for not only the delays in shipping but for the "runaround," as Mr. [redacted] has explained it.  Mr. [redacted] and every customer deserves the highest regard and the best customer service possible. I personally spoke with both Mrs. and Mr. [redacted] at length about their situation. The issues related to customer service and shipping have since been resolved, and the freight carrier originally used is no longer one that Liberty employs for shipping.  The [redacted]s are wonderful and kind people.  Liberty is hopeful that the [redacted]s retain their business with Liberty.  However, if the [redacted]s choose to purchase a chipper elsewhere, Liberty whole-heartedly wishes them the best.  Liberty is just grateful to have had customers as wonderful as the [redacted]s.

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

To Whom It May Concern:Mr. [redacted] deposit was refunded last week.  He has been instructed to contact his bank to confirm the refund is at least pending since it already left our account.  Again, we encourage Mr. [redacted] to call his bank rather contact us at this...

point.Regards,Liberty Implements

I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  The chipper that was shipped is not the chipper I ordered.  The chipper was shipped shipped 2 Jan 2015, 50 days or so after the order was cancelled.  Their tracking information, [redacted], was not valid.  The shipper was [redacted], which I was able to track only by the information on the shipping crate.  Valid shipping information was not provided and the order was not canceled as requested 21 Nov.

Regards,[redacted]

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I received the attachment by [redacted] yesterday.  I do consider this matter resolved and appreciate your help.  Thank you.

Regards,[redacted]

Please send the following response:

To Whom It May Concern:

We apologize for these delays.  We will ship Mr. [redacted] 35" backhoe bucket 6/2-6/6.

Regards,

Liberty Implements

ToWhom It May Concern: Pleasefind the 2 boxes which should address Mr. [redacted]'s issues.Thetracking numbers are [redacted] and[redacted].  They shipped via [redacted].Please contact us for any additional assistance.Thanks,[redacted]...

[redacted]

To Whom It May Concern:[redacted] was sent this cableand made the independent decision that although it corrected the issue he wouldnot accept it as the cable appeared frayed.  We are awaiting a new cableto send to [redacted].  [redacted] is outside his return...

window that expired30 days after his original receipt in 2009.  Liberty Implements ProductReturn Policy is readily available in the 'Contact' section for him and anyclient to acclimate himself with currently. Regards,Service Dept.

To Whom It May Concern:

Shipping Company: [redacted])

Tracking #: [redacted]

We will do everything we can to keep Mr. [redacted] satisfied and stand behind our warranties.

Best regards,

Liberty Implements...

Service Dept.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The company has shipped (or at least has given me another tracking number) the product.  When I recontacted Liberty Implements Mr. [redacted] assured me that he would seek alternative methods of shipping to get the product to me sooner.  My son (a manager for [redacted] ) gave me approx cost for four day shipping and additional ways to ship faster.  Mr [redacted] avoided my calls and handed off "dealing" with me to a subordinate.  Companies like this should not be allowed to do business in Arizona or any other state.  Mr [redacted] did not apologize, did not explain why they were doing in this manner, and did not donate $1500 to the not for profit organization that I requested.  Under normal circumstances; it has been my experience that the only way to change a companies pattern bad policies is to "hit them in the wallet.  I would appreciate the Revdex.com or the Arizona State Attorneys office holding Liberty Implements feet to the fire on this.  I have also contacted the NYS attorney Generals office on this matter.  

Regards,