Liberty Galleries

Complaint: [redacted] I am rejecting this response because: The morgan silver dollars were not in bad shape like you suggestedThey were worth approximately $5,at the time of the exchange(approx$per coin)The four gold coins which I received were worth the price which I quotedI received this information from [redacted] I have done business with them in the past and was very satisfiedWhen I spoke with the owned of your company The coins I shipped to Liberty were not severely damagedSome were in very good condition The representative I spoke with assured me that the coins I would receive would to replace mine would be a great and better investmentThe exchange was not to make things more manageableI had no idea that I would receive only four coinsI was not happy with the exchangeI was very unhappy and confused about these four gold coinsI therefore called the company to speak with my representativeI needed him to explain to me the value of these coinsHe was no longer with the agency and I was calling many many times to receive clarity about the coinsI must have called over times within a period of three weeksMost of those times no one answered the phoneI left two messages for the owner but my call was never returnedI want to add that I needed to speak with the representative many times in order to build up trustThis representative told me that he would be my investment broker for the rest of my lifeThis gave me assurance that I could call him and go ahead with the exchangeAs I felt that this representative had my best interest at hand concerning questions and concerns about any coin investmentsAfter the transaction I was not able to contact this representative to ask questions about the four coins, which I was very confused aboutI was told that he was away on sabbaticalFrom that point on I was not able to connect with anyone in the company who focused on or cared about my concerns and questions about the four gold coins I receivedNot knowing anything about these coins and not being able to connect with a representative at Liberty I then called my former representative at [redacted] When I was told how little the coins were worth I felt that I had been taken advantage ofI am discouraged about this whole situation This was the small inheritance which I received upon my fathers deathSomething needs to happen in order to make this a fair exchangeMy coins were worth about $5,and the coins that I received per my previously attached documentation were quoted to be worth a little less that $2,I would like to return the coins that I received from Liberty for the amount of money they quoted me to be worth Sincerely, [redacted] ***

On 9/29/Mr [redacted] agreed to the purchase of $from our company.The order was independently verified by the customer service department of Liberty Galleries.? At the time, Mr [redacted] provided us with the credit card information that he wanted the order placed on.? Sometime later, the package was returned to our office.? As was his right, Mr [redacted] changed his mind.? We promptly credited his original purchase price, including our cost of shipping & handling.? Mr [redacted] is not a first time customer, and was well aware of our return policy, which is provided to each customer in writing, that return shipping is not refundable.? Regarding the second phone call, after checking our phone records, we believe that the call originated from another company from [redacted] trying to take advantage of our sterling reputation.? We can not control anything another company says or does.? This other company has attempted to mislead people into believing they are affiliated with Liberty Galleries of CT., they are not.In conclusion, I wish to reiterate that Mr [redacted] received a full credit the day we received his returned material.? Every single phone call he made to Liberty Galleries was promptly returned.? We have, and continue to employ the highest standard of good business practice that we always have.?

Ms***: The issue has been resolved but I am not happy with the company's handling of this matter, that it needed to go to the Revdex.com to get resolved [redacted]

Customer called us to dispute the value of the coins based on information he received from a competing dealer.? [redacted] the information and attempted to help him by educating him about the value of the coins he had purchased.? [redacted] also offered to replace the coins with similar dates but higher quality at no additional charge to the customer.? She also stated that if he preferred rarer dated coins, she would provide them to him at a heavily discounted price, which would have required some additional funds.? She tried to give him as many options as possible in an attempt to make him happy.? At all times she carried herself in a professional manner, her goal being to satisfy the customer.? At the end of the conversation when asked which option he would like, he angrily replied, “I want my money back, and that’s that!”? She wished him a nice day, promised him a refund, and hung up.? A manager followed up to let him know a refund was being processed, he thanked the manager, and even commented that he would like to consider us for future business.? Obviously, when we received this complaint, we were very surprised considering the polite nature of our last conversation with Mr [redacted] .? Irrespective of the fact that everyone of our invoices say “Shipping & Handling is not refundable,” we credited [redacted] the full amount of his purchaseIn good faith, at the close of this complaint in our favor, we will issue a check in the amount of $as he is requesting, as customer service is our number one priority.? If we can be of any assistance to [redacted] at any time, he should feel free to contact us, based upon our last amicable conversation.? Sincerely, [redacted] s why here

We had what we believed were frank and constructive discussions with the customer’s son (Mr [redacted] ) many months agoWe have been unsuccessful in our repeated attempts to reach out to the family since thenBased on those conversations, and subsequent written responses we’ve sent, we believe our offers have been consistent and reasonableAny other implication is not based on any comments; fact or actions on are part and are speculative in natureFrom day we have offered to helpAlthough perhaps the offer was misconstrued, our stand has never changedWe look forward to an opportunity to work directly with the family and encourage them to contact us Sent on: 3/6/2:32:PM

In August of 2012, after several conversations with a sales representative, Mrs [redacted] agreed with a suggestion to consolidate her coins by exchanging her silver coins for a group of gold coinsIt was intended to make her collection more manageable Mrs [redacted] subsequently shipped us her coinsThey were of very poor qualityThey were very worn and circulatedMost displayed severe damageThis was all explained to Mrs [redacted] thoroughly before she agreed to the exchange We are not certain of how many calls Mrs [redacted] made to us or how many of the calls were missed Mrs [redacted] called frequently and she and her representative spoke many timesThey often spoke about subjects that were not related to business matters, which was their choiceThere was a familiarity to their callsWe assumed we had provided all the information she required based on the tone and subject of her many calls Mrs [redacted] claims she was told her coins were evaluated by another companyThere was no mention whether the appraisal was an actual physical appraisal or just a verbal estimateWe don’t dispute that another company made the claim, but question whether that company has Mrs***’s best interest and clearly not our best interest at heart, due to the extremely low estimate they gave her on the exchanged coins Even accounting for the considerable drop in the price of gold and silver in the last few years, the coins are worth considerably more than Mrs [redacted] was led to believe We would be happy to work with Mrs [redacted] on this matter and show it is useful to consider the source of her information, irrespective of the fact that it has been about a year and a half that she agreed to this exchange Please note at the time of this exchange she expressed great delight at the material she received

Mr [redacted] l [redacted] chose to characterize us as using a relentless and callous phone sales campaign directed towards his father There is nothing further from the truth He was not privy to any conversations or correspondence between us We had an excellent rapport with Mr [redacted] , we accommodated him and gladly pursued his requestsHis age was never a topic of conversation There was absolutely nothing about our interaction that would have led any reasonable person to question whether Mr [redacted] was in complete control of his faculties When Mr [redacted] requested merchandise, we reasonably assumed he was financially capable of making these purchases Months later, we were contacted by both of Mr [redacted] ’s children regarding business he had done with us When we mentioned to Mr [redacted] that we were contacted by his children, he was adamant that his business was no one’s concern but his In spite of his comments, we honored his son’s request to refrain from further business, and in fact cancelled a pending order We were subsequently contacted by the credit card company that Mr [redacted] used for some of his purchases It was clear they were provided with inaccurate information regarding several of his transactions The information was provided by someone other than Mr [redacted] Mr [redacted] never disputed or questioned any of his purchases In fact, during subsequent conversation, he commented on his satisfaction with his purchases It was clear that whoever contacted Mr [redacted] ’s credit card company was less than truthful, and misrepresented Mr [redacted] ’s wishes and intentions Ultimately after a thorough review of all the facts, the credit card company determined that there was absolutely nothing inappropriate about the business we had conducted with Mr [redacted] , and refused any claims At that juncture we still offered to assist Mr [redacted] ’s son [redacted] l in marketing merchandise his father had purchased, regardless of where he acquired it The way our company was characterized in the letter you received was questionable at best, and our offer to assist the family in selling their father’s material was clearly misconstrued It was a gracious offer, although it is certainly their choice to decline The offer was made in good faith We believe that this is a case of children looking for a way to get out of legitimate purchases willingly made by their father, and remove the financial responsibility put upon them by their father’s unfortunate passing They are obviously not above using slanderous accusations to achieve their objective Mr [redacted] was a gentleman, and a truly valued customer Our offer to help his family market his merchandise still stands

Unfortunately, when the customer called, his representative was out due to a family emergencyHe had a cordial conversation with one of our managers, and was amenable to speak directly to his representative when he got back in When we realized there was a question regarding the purchase a credit
was issued to the customers account and no material was shipped When his representative did come back, he immediately called his customer and let him know a credit was issued to his account The customer understood the emergency and told his representative the complaint was going to be retracted

On 9/29/Mr*** agreed to the purchase of $from our company.The order was independently verified by the customer service department of Liberty Galleries. At the time, Mr *** provided us with the credit card information that he wanted the order placed on. Sometime later,
the package was returned to our office. As was his right, Mr*** changed his mind. We promptly credited his original purchase price, including our cost of shipping & handling. Mr*** is not a first time customer, and was well aware of our return policy, which is provided to each customer in writing, that return shipping is not refundable. Regarding the second phone call, after checking our phone records, we believe that the call originated from another company from *** *** trying to take advantage of our sterling reputation. We can not control anything another company says or does. This other company has attempted to mislead people into believing they are affiliated with Liberty Galleries of CT., they are not.In conclusion, I wish to reiterate that Mr*** received a full credit the day we received his returned material. Every single phone call he made to Liberty Galleries was promptly returned. We have, and continue to employ the highest standard of good business practice that we always have

I was charged a 20% restock fee ($370.00) for a coin purchase, plus $postage to return the unwanted coinsThe sales person hardly took NO for an answer when I wanted to return themI had to hang up on himMy husband had ordered them after a phone call, and thought they were $ They were $1,My husband, Dennis is slowly recovering from a devastating strokeVery unethical salesman

This is in response to the contact we received on 4/14/14,
regarding an order placed with our company by Mr***. We have been in subsequent contact with Mr
***, in regard to ID #***. We
refreshed his memory as to the specifics of the order that was placed with
us. We believe it was a simple oversight
and are delighted we had the opportunity to clarify any confusion
We were unaware of any concerns Mr*** had regarding
this order, because he specifically asked for the material by type and date,
and readily agreed verbally to the price as recently as weeks ago
Mr*** informed us of his intention to graciously
rescind his complaint with the Revdex.com. If
we can provide any further clarification, please don’t hesitate to contact us

On 9/29/Mr*** agreed to the purchase of $from our company.The order was independently verified by the customer service department of Liberty Galleries. At the time, Mr *** provided us with the credit card information that he wanted the order placed on. Sometime later,
the package was returned to our office. As was his right, Mr*** changed his mind. We promptly credited his original purchase price, including our cost of shipping & handling. Mr*** is not a first time customer, and was well aware of our return policy, which is provided to each customer in writing, that return shipping is not refundable. Regarding the second phone call, after checking our phone records, we believe that the call originated from another company from *** *** trying to take advantage of our sterling reputation. We can not control anything another company says or does. This other company has attempted to mislead people into believing they are affiliated with Liberty Galleries of CT., they are not.In conclusion, I wish to reiterate that Mr*** received a full credit the day we received his returned material. Every single phone call he made to Liberty Galleries was promptly returned. We have, and continue to employ the highest standard of good business practice that we always have.

Ms***: The issue
has been resolved but I am not happy with the company's handling of this matter, that it needed to go to the Revdex.com to get resolved *** ***

Complaint: ***
I am rejecting this response because: The sheer volume of calls from Liberty Galleries to my Father belies the claim that this was not a telephonic campaign with sales the only goal I was not privy to their conversations with my Father, but I could be In my experience Liberty Galleries record all incoming phone calls, and so should be able to provide the recordings of all calls initiated by my Father to order coins It would be good if they recorded all sales calls, but I'm not aware if that is the case I would be particularly interested in the conversation in which my Father allegedly said this was no one's business but his, as I believe this to be a scurrilous lie My Father asked us for help with this financial tragedy, as he didn't have the stamina to deal with problems like this anymore Many times after august I would come over to his house and find him surrounded by coins at his computer, looking haggard My Father was not very computer literate, but he would spend too much time on the computer trying to find real values for the coins he had purchased Time after time he was dealt another crushing blow as he discovered the actual value of the item was a fraction of what he paid To assert that he was happy with his purchases, and pleased to have eliminated his life savings is offensive The purchases we seek to reverse were made July 18, Were were in contact with Liberty Aug20, How this becomes "months later" is unclear, unless it is simply an attempt at deception and distortion of the truth Other coin companies, apparently with a greater sense of decency, accepted returns of my Father's most recent purchases when they informed of the circumstances In regards to the credit card company my Father, not his children, registered his disagreement with the result of that dispute Using the term "legitimate" in regards to my Father's recent purchases in generous at best I believe many of these ungraded coins represent the new version of Florida swampland They are worth as much as they can get a victim to pay for them Although this may be legal, it certainly is unethical and in my Father's case immoral Just because you can do something doesn't mean you should Although this may be "good" business, I don't believe it should be considered "better" business
My Father was a gentleman, and his worst failing was in believing others to be as honorable as he If this goes to civil court, we will seek any and all unedited recordings of phone calls with my Father, and all documentation regarding sources and values of the coins sold to him We only seek to return merchandise for the purchase cost These coins certainly haven't depreciated in our hands Unless Liberty Gallery's profit is obscene and way beyond standards of what is reasonable, I don't understand the unwillingness to accept these returns from an infirm senior My Dad's passing has served to steel my resolve, and I will do whatever I have to within the law to achieve the fairness that eluded him while he was alive
Sincerely,
***l ***

On 9/29/Mr*** agreed to the purchase of $from our company.The order was independently verified by the customer service department of Liberty Galleries. At the time, Mr *** provided us with the credit card information that he wanted the order placed on. Sometime
later, the package was returned to our office. As was his right, Mr*** changed his mind. We promptly credited his original purchase price, including our cost of shipping & handling. Mr*** is not a first time customer, and was well aware of our return policy, which is provided to each customer in writing, that return shipping is not refundable. Regarding the second phone call, after checking our phone records, we believe that the call originated from another company from *** *** trying to take advantage of our sterling reputation. We can not control anything another company says or does. This other company has attempted to mislead people into believing they are affiliated with Liberty Galleries of CT., they are not.In conclusion, I wish to reiterate that Mr*** received a full credit the day we received his returned material. Every single phone call he made to Liberty Galleries was promptly returned. We have, and continue to employ the highest standard of good business practice that we always have

Unfortunately, when the customer called, his representative was out due to a family emergencyHe had a cordial conversation with one of our managers, and was amenable to speak directly to his representative when he got back inWhen we realized there was a question regarding the purchase a credit
was issued to the customers account and no material was shippedWhen his representative did come back, he immediately called his customer and let him know a credit was issued to his accountThe customer understood the emergency and told his representative the complaint was going to be retracted

Customer called us to dispute the value of the coins based on information he received from a competing dealer.? *** *** *** the information and attempted to help him by educating him about the value of the coins he had purchased.? *** *** also offered to replace the coins
with similar dates but higher quality at no additional charge to the customer.? She also stated that if he preferred rarer dated coins, she would provide them to him at a heavily discounted price, which would have required some additional funds.? She tried to give him as many options as possible in an attempt to make him happy.? At all times she carried herself in a professional manner, her goal being to satisfy the customer.? At the end of the conversation when asked which option he would like, he angrily replied, “I want my money back, and that’s that!”? She wished him a nice day, promised him a refund, and hung up.? A manager followed up to let him know a refund was being processed, he thanked the manager, and even commented that he would like to consider us for future business.? Obviously, when we received this complaint, we were very surprised considering the polite nature of our last conversation with Mr***.? Irrespective of the fact that everyone of our invoices say “Shipping & Handling is not refundable,” we credited *** *** the full amount of his purchaseIn good faith, at the close of this complaint in our favor, we will issue a check in the amount of $as he is requesting, as customer service is our number one priority.? If we can be of any assistance to *** *** at any time, he should feel free to contact us, based upon our last amicable conversation.? Sincerely,*** *** s why here

We had what we believed were frank and constructive discussions with the customer’s son (Mr. [redacted]) many months ago. We have been unsuccessful in our repeated attempts to reach out to the family since then. Based on those conversations, and subsequent written responses we’ve sent, we believe our offers have been consistent and reasonable. Any other implication is not based on any comments; fact or actions on are part and are speculative in nature. From day 1 we have offered to help. Although perhaps the offer was misconstrued, our stand has never changed. We look forward to an opportunity to work directly with the family and encourage them to contact us.
Sent on: 3/6/2014 2:32:05 PM

We and Mrs. [redacted] have come to a mutually satisfying verbal
agreement regarding her recent complaint.
 
After a lengthy and productive chat, I believe she now
realizes that the values quoted to her blindly from another company on her
purchases from us in 2012 were totally unrealistic at best, and incredibly
deceptive at the least.
 
After the conclusion of our business together, Mrs. [redacted]
informs me that she will gladly contact you and let you know that she was
pleased with the result.  I am glad we
were able to clarify the situation for her.

In August of 2012, after several conversations with a sales
representative, Mrs. [redacted] agreed with a suggestion to consolidate her coins by
exchanging her silver coins for a group of gold coins. It was intended to make
her collection more manageable.
       
Mrs. [redacted] subsequently shipped us her coins. They were of
very poor quality. They were very worn and circulated. Most displayed severe
damage. This was all explained to Mrs. [redacted] thoroughly before she agreed to the
exchange.
 
We are not certain of how many calls Mrs. [redacted] made to us or
how many of the calls were missed.  Mrs.
[redacted] called frequently and she and her representative spoke many times. They
often spoke about subjects that were not related to business matters, which was
their choice. There was a familiarity to their calls. We assumed we had
provided all the information she required based on the tone and subject of her
many calls.
 
Mrs. [redacted] claims she was told her coins were evaluated by
another company. There was no mention whether the appraisal was an actual
physical appraisal or just a verbal estimate. We don’t dispute that another
company made the claim, but question whether that company has Mrs. [redacted]’s best
interest and clearly not our best interest at heart, due to the extremely low
estimate they gave her on the exchanged coins.
 
Even accounting for the considerable drop in the price of
gold and silver in the last few years, the coins are worth considerably more
than Mrs. [redacted] was led to believe.
 
We would be happy to work with Mrs. [redacted] on this matter and
show it is useful to consider the source of her information, irrespective of
the fact that it has been about a year and a half that she agreed to this
exchange.
 
Please note at the time of this exchange she expressed great
delight at the material she received.