Liberty Galleries

Ms. [redacted]:   The issue has been resolved but I am not happy with the company's handling of this matter, that it needed to go to the Revdex.com to get resolved..   [redacted]

Mr. [redacted]l [redacted] chose to characterize us as using a
relentless and callous phone sales campaign directed towards his father.  There is nothing further from the truth.
 
He was not privy to any conversations or correspondence
between us.  We had an excellent rapport
with Mr. [redacted], we accommodated him and gladly pursued his requests. His age
was never a topic of conversation.  There
was absolutely nothing about our interaction that would have led any reasonable
person to question whether Mr. [redacted] was in complete control of his
faculties.  When Mr. [redacted] requested
merchandise, we reasonably assumed he was financially capable of making these
purchases.
 
Months later, we were contacted by both of Mr. [redacted]’s
children regarding business he had done with us.  When we mentioned to Mr. [redacted] that
we were contacted by his children, he was adamant that his business was no
one’s concern but his.  In spite of his
comments, we honored his son’s request to refrain from further business, and in
fact cancelled a pending order.
 
We were subsequently contacted by the credit card company
that Mr. [redacted] used for some of his purchases.  It was clear they were provided with
inaccurate information regarding several of his transactions.  The information was provided by someone other
than Mr. [redacted].  Mr. [redacted] never
disputed or questioned any of his purchases. 
In fact, during subsequent conversation, he commented on his
satisfaction with his purchases.  It was
clear that whoever contacted Mr. [redacted]’s credit card company was less than
truthful, and misrepresented Mr. [redacted]’s wishes and intentions.
 
Ultimately after a thorough review of all the facts, the
credit card company determined that there was absolutely nothing inappropriate
about the business we had conducted with Mr. [redacted], and refused any claims.
 
At that juncture we still offered to assist Mr. [redacted]’s
son [redacted]l in marketing merchandise his father had purchased, regardless of
where he acquired it.  The way our
company was characterized in the letter you received was questionable at best,
and our offer to assist the family in selling their father’s material was
clearly misconstrued.  It was a gracious
offer, although it is certainly their choice to decline.  The offer was made in good faith.
 
We believe that this is a case of children looking for a way
to get out of legitimate purchases willingly made by their father, and remove
the financial responsibility put upon them by their father’s unfortunate
passing.  They are obviously not above
using slanderous accusations to achieve their objective.
 
Mr. [redacted] was a gentleman, and a truly valued
customer.  Our offer to help his family
market his merchandise still stands.

Complaint: [redacted]
I am rejecting this response because: The 250 morgan silver dollars were not in bad shape like you suggested. They were worth approximately $5,000 at the time of the exchange(approx. $20.00 per coin). The four gold coins which I received were worth the price which I quoted. I received this information from [redacted]. I have done business with them in the past and was very satisfied. When I spoke with the owned of your company The coins I shipped to Liberty were not severely damaged. Some were in very good condition.
 
The representative I spoke with assured me that the coins I would receive would to replace mine would be a great and better investment. The exchange was not to make things more manageable. I had no idea that I would receive only four coins. I was not happy with the exchange. I was very unhappy and confused about these four gold coins. I therefore called the company to speak with my representative. I needed him to explain to me the value of these coins. He was no longer with the agency and I was calling many many times to receive clarity about the coins. I must have called over 30 times within a period of three weeks. Most of those times no one answered the phone. I left two messages for the owner but my call was never returned. I want to add that I needed to speak with the representative many times in order to build up trust. This representative told me that he would be my investment broker for the rest of my life. This gave me assurance that I could call him and go ahead with the exchange. As I felt that this representative had my best interest at hand concerning questions and concerns about any coin investments. After the transaction I was not able to contact this representative to ask questions about the four coins, which I was very confused about. I was told that he was away on sabbatical. From that point on I was not able to connect with anyone in the company who focused on or cared about my concerns and questions about the four gold coins I received. Not knowing anything about these coins and not being able to connect with a representative at Liberty I then called my former representative at [redacted]. When I was told how little the coins were worth I felt that I had been taken advantage of. I am discouraged about this whole situation. 
 
This was the small inheritance which I received upon my fathers death. Something needs to happen in order to make this a fair exchange. My coins were worth about $5,000.00 and the coins that I received per my previously attached documentation were quoted to be worth a little less that $2,000.00. I would like to return the coins that I received from Liberty for the amount of money they quoted me to be worth. 
Sincerely,
[redacted]

Customer called us to dispute the value of the coins based on false information he received from a competing dealer.  [redacted] the information and attempted to help him by educating him about the value of the coins he had purchased.  [redacted] also offered to replace the coins...

with similar dates but higher quality at no additional charge to the customer.  She also stated that if he preferred rarer dated coins, she would provide them to him at a heavily discounted price, which would have required some additional funds.  She tried to give him as many options as possible in an attempt to make him happy.  At all times she carried herself in a professional manner, her goal being to satisfy the customer. At the end of the conversation when asked which option he would like, he angrily replied, “I want my money back, and that’s that!”  She wished him a nice day, promised him a refund, and hung up. A manager followed up to let him know a refund was being processed, he thanked the manager, and even commented that he would like to consider us for future business.  Obviously, when we received this complaint, we were very surprised considering the polite nature of our last conversation with Mr. [redacted]. Irrespective of the fact that everyone of our invoices say “Shipping & Handling is not refundable,” we credited [redacted] the full amount of his purchase. In good faith, at the close of this complaint in our favor, we will issue a check in the amount of $27.80 as he is requesting, as customer service is our number one priority. If we can be of any assistance to [redacted] at any time, he should feel free to contact us, based upon our last amicable conversation. Sincerely,[redacted] s why here...

Review: Insulted by telemarketer. Told since I didn't remember prior solicitation that, "You must have Altzheimer's and should get checked out!"

Unsolicited call received from XXX-XXX-XXXX at approx 10:40AM on 7/23/13. Caller informed me of his name (male/forgotten) and said he was from Liberty Mint in Connecticut. He asked me if I remembered him calling me in the past. When I said, "No" I was told that, "Well maybe you have Alzheimer's and you should have it checked out!" He then abruptly hung up. I called the company and spoke with Mr. [redacted] who said he would check this out and get back to me by email. Desired Settlement: Apology from company and disposition of complaint to prevent further occurrences.

Business

Response:

Business Response /* (1000, 5, 2013/08/06) */

We have been in contact with the consumer and have received direct correspondence stating his opinion that the matter has been handled to his satisfaction.

And I quote from his correspondence to us.

"Thank you for your response and concern. I consider this matter has been resolved in an excellent fashion. I will so inform the Revdex.com."

Thank you for your assistance.

Review: Invoice #[redacted]. Ungraded coins purchased were not as advertised, were returned, and were received by Liberty Galleries on 6/1/15. My service rep, [redacted], agreed to replace the coins with acceptable graded coins ([redacted]). Coins have never been received. Three time I have contacted/talked to [redacted] who repeatedly assured me the coins were in the mail. He "personally" delivered them to the mail. Yet he has never given me a tracking number for the coins, even after again promising he would. Efforts to speak to management on this issue have fallen on deaf ears. No one in management has every returned my calls to resolve the issue. [redacted] did call only to again assure me the coins were in the mail. But, once again no coins.Desired Settlement: At this time a refund of the $1800 purchase price would be appreciated. The event for which these coins were purchased has since passed and no longer hold the significance they did when ordered. My [redacted] card number for a refund was supplied to [redacted] when the coins were returned.

Consumer

Response:

Ms. [redacted]: The issue has been resolved but I am not happy with the company's handling of this matter, that it needed to go to the Revdex.com to get resolved.. [redacted]

Review: [redacted], an employee of Liberty Galleries, called to inform me merchandise I had agreed to purchase was not available...we had a discussion about possibly substituting similar value merchandise....he was going to assemble a similar collection of goods and call me to discuss the relative value and specific items....no such call occurred....there was no follow-up discussion and no authorization to proceed...the next day there were additional charges ($1600) against my credit card far exceeding, and including, my original agreed amount ($2900)....a total of $4500....since there was no follow-up of merchandise condition or specific items there was no authorization to proceed....I called their office several times during normal business hours and left messages...their message machine suggests a return call shortly...I have now incorporated my credit card company to leverage assistance in disputing these unauthorized charges....Desired Settlement: I would like the charges removed from my credit card....as of this writing there has been no indication merchandise has been shipped and no verification from the merchant of same....there is a combined $4525 of unauthorized charges on my credit card....

Business

Response:

Review: For over two weeks we have been trying to contact a Mr. Sean E[redacted] to cancel an order. We called the next day after Mr. J[redacted] spoke to Mr. E[redacted], of course it was closed because of it being the weekend. So following Monday, left a message with their answering service, they said Mr. E would return our call. Two days go by, called again, spoke to a PR person (Man), he promised to cancel the order, that has not happened. We were told Mr. E was on emergency leave to help his sister through an operation. Still no call backs from him, he was very pushy is getting my husband to order these coins. He also knew my husband was 85 years old, my husband kept saying NO NO, then said yes. Called twice yesterday, spoke to another man who said, he would give out message to Mr. E and only Mr. E could cancel our order. We don't want the coins and we want it cancelled and for them to NEVER to call again.Desired Settlement: We want a cancellation of this order and for them to credit back to the credit card.

Business

Response:

Unfortunately, when the customer called, his representative was out due to a family emergency. He had a cordial conversation with one of our managers, and was amenable to speak directly to his representative when he got back in. When we realized there was a question regarding the purchase a credit was issued to the customers account and no material was shipped. When his representative did come back, he immediately called his customer and let him know a credit was issued to his account. The customer understood the emergency and told his representative the complaint was going to be retracted.

Review: Four gold coins that I bought for $7,600 were only worth $4,140 because they were not in the condition claimed by Liberty Galleries.

In January 2013, I bought a fifth gold coin from Liberty Galleries that clearly was not in the condition claimed. It was returned for a refund. This prompted me to send the four coins bought earlier to a grading service in Flordia who confirmed my suspicions. If in the condition claimed by Liberty Galleries (in writing), the coins should have been worth $9,210. In the condition reported by the grading service, they were only worth $4,140, a difference of $5,070.

Liberty Galleries is not willing to refund my $7,600 because it has been more than 30 days since I purchased the coins. They are willing to replace the coins with coins that are in the same lousy condition as the coins I bought.

I've written to the Connecticut Attorney about this matter because I believe Liberty Galleries has been intentionally and systematically mislabelling its coins for quite some time. The incentive to do so is enormous and so is the resulting profit. If caught, the excuse is okay, so we made a mistake. You should have told us about it months ago. Its too late now.

All told, I bought five coins. The condition (and value) of all five was less than claimed. Instead of giving me a refund, Liberty Galleries talked me into accepting another coin to replace my fifth coin. Like the others, its condition (and value) was less than claimed. At this point I requested and obtained a refund.

What is the probability that a knowledgeable and ethical coin shop would accidently overstate the actual condition of six consecutive and very expensive gold coins? This is why I believe Liberty Galleries is not a legitimate coin shop. A lot of people have lost a lot of money, haven't a clue, and will not find out until they try to sell their coins several years from now. This is why I have also written to the Connecticut Attorney General. Desired Settlement: I am currently asking for a refund of $8,000. The refund will cover what I paid for the coins in 2012, the cost of hiring a professional grading service, plus $200 of the $1,610 profit that I lost because the coins were not as advertised.

Liberty Galleries is refusing on a variety of grounds. They claim my 30-day right to a refund expired long ago, and the coins that I sent to be professionally graded were not their coins. Even, if they were Liberty Galleries' coins, the grading service misgraded the coins, they have been know to make mistakes. Furthermore, Liberty Galleries claims, compared to its world-class experts, I know next to nothing about coins. In reality, the coins that I bought are worth much, more than I believe they are worth.

If Revdex.com had a 10-Point Sleeze Factor Scale, I'd give the Madoff Enterprise a 9.9 and Liberty Galleries a 10.0. When it comes to pure unadulterated slipperiness, Liberty Galleries is in class by itself.

Business

Response:

Business Response /* (1000, 5, 2013/06/10) */

As the customer stated, his last purchase was returned for a prompt refund.

Without any further discussion, the customer claims he sent in his other coins for independent grading, and were returned graded lower than he had hoped.

After being contacted for the first time by letter, we offered to exchange the coins he purchased for coins of comparable grade to the original coins, certified by the very same service he chose to submit to, at no cost to him. We offered to upgrade his coins for a modest fee. The customer claims we offered replacements "in the same lousy condition". That is simply unfounded. The customer's claims and accusations are inappropriate and unsubstantiated.

The customer demanded for fees and postage he paid, and an additional $1610.00 profit. The customer chose this course and assumed these expenses without any discussion or mention to us. Considering the precious metal market is considerably lower today than at the time of his purchase, his demand for profit is curious and suspect.

We nor anyone else has any control over the precious metals markets.

We promptly credited his purchase on a coin he returned. We offered to exchange his material with coins graded by the very same service he himself chose to submit them to.

We feel we have been more than reasonable in trying to resolve this. We feel the customer, based on his hostile and threatening language, has a different agenda.

We stand by our original offer to exchange his material, and are happy to discuss the details.

Please let it be also noted that we made reasonable attempts to resolve his issues many months after his return privilege expired.

Consumer Response /* (3000, 7, 2013/06/12) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

In short, the coins that I had independently graded were worth considerably less than what I paid and what they should have been worth if their grade was what Liberty Gallaries claimed in writing.

Liberty Galleries only offered to exchange three of the four coins. My problem with the offer is I have zero interest in paying Liberty Galleries to engage in a like-for-like replacement of coins that were worth less that what I paid for in the first place. Yes, for a small fee, they will replace my substandard (lousy) coins with coins that are the same substandard (lousy) grade. No thanks, this is not a reasonable offer.

Yes, I used threatening language. I said, if I eventually need to hire an attorney, I will also be seeking to recover legal costs.

The $1,610 profit Liberty Galleries mentions is a small percentage of the profit that I would have realized if the coins I received were as advertised. And, the fee Liberty Gallaries is talking about is not my fee. What I am attempting to recover the shipping and handling fee it charged me when I bought the coins.

I have asked Liberty Galleries if it is willing to replace my coins with coins having a grade (or value) equal to that claimed in writing when I bought the coins. This would be a exchange worth exploring. I have not received an answer.

Liberty Galleries claims language used in my correspondence has been "hostile". I would be more than willing to send copies of all correspondence to the Revdex.com and let it be the judge. My letters have been business-like and free of profanity. Yes, I have accused Liberty Galleries of swindling me out of thousands of dollars. This could be interpreted as a hostile statement. If so, I am guilty as charged and, frankly, see no need for apologies.

Consumer Response /* (-5, 9, 2013/06/14) */

I would like to add to my June 12 reply Liberty Galleries position on this matter.

First, what I told you and what Liberty Galleries told you about a $1,610 "profit" was, at best, extremely misleading. What I meant to say was, had the coins that I bought been what Liberty Galleries claimed, they would have been worth $1,610 more than the $7,600 that I paid. Instead, they were worth $3,460 less based on NGC's appraisal of their condition. In my latest letter (May 26) to Liberty Galleries, I offered to settle for $8,000 which represents my costs to date ($7,600 + $250 in expenses) + $150 of the $1,610 "profit" that I was denied.

I have never "demanded" a $1,910 profit as claimed by Liberty Galleries. However, if I have to resort to hiring an attorney, yes, I will be requesting to be compensated for my expenses plus coins or equivalent having a value equal to what Liberty Galleries promised in writing. As for Liberty Galleries claim that, at today's gold prices, the coins would be worth nowhere near $7,600 +1,610 = $9,110. Not true. Their current value would be $9,560.

Second, Liberty Galleries claims that I rejected its offer "to exchange the coins ... for coins of comparable grade ... certified by the very same service he chose to submit to at no cost." This offer was similar to but not Liberty Galleries' offer of May 13, its most recent offer when I wrote to you on June 12. The major differences being Liberty Galleries: 1) only offered to exchange three of my four coins, 2) only offered to exchange two of the three coins for certified coins, and 3) none of the certified coins would be certified by a grading service of my choosing.

Today, I received a written offer from Liberty Galleries that reads like the offer Liberty Galleries says I rejected. It was mailed from Bridgeport, CT, on June 12. I will not be rejecting the offer, but will be seeking clarification. The letter says I will need to pay a "very small fee" if, during the exchange, I wish to upgrade my coins from a "comparable grade" to a "higher grade". However, at no cost to me, Liberty Galleries will exchange my four NGC-certified gold coins for four of its NGC-certified gold coins from the same mint, with the same date, having the same grade, and being of the same denomination. But, what would be the point of engaging in a like-for-like trade? Nothing in Liberty Galleries latest offer suggests it is interested in exchanging, free of charge, my existing coins for coins worth $7,600 or $8,000. However, perhaps a compromise is possible. I will definitely be asking about Liberty Galleries fee for exchanging my four NGC-certified gold coins for four NGC-certified gold coins of the same denomination, date, grade, and mint that that I presumably bought and paid for last year. If the four coins lost "considerable" value, as Liberty Galleries claims, its fee should be "very small".

Business Response /* (4000, 11, 2013/06/26) */

All of our correspondence has been consistent in our willingness to resolve this matter amicably.

We have chosen to be professional, and courteous, regardless of any comments or accusations that we felt were truly undeserved and inappropriate. At this juncture, it seems more that likely this matter will be resolved in a cordial manner. We are awaiting a direct contact from the customer.

Thank you for being part of the solution.

Sincerely,

I was charged a 20% restock fee ($370.00) for a coin purchase, plus $32.00 postage to return the unwanted coins. The sales person hardly took NO for an answer when I wanted to return them. I had to hang up on him. My husband had ordered them after a phone call, and thought they were $18.50. They were $1,850. My husband, Dennis is slowly recovering from a devastating stroke. Very unethical salesman.

Review: In August of 2012 I traded 250 morgan silver dollars worth $20.00 a piece at that time. Total of Morgans was approximately $5000.00. This was my investment from a small inheritance I received after my fathers death. The representative that I dealt with for months before the actual exchange assured me that I would receive a great deal. He assured me that the coins that I would receive would be worth much more than my morgans. He and someone else who I spoke with at the company assured me that I would receive an even exchange. He said that the value of the new coins would grow exceedingly compared to the morgans. When I received the coins I had four coins and received no explanation as to what the coins were or what they were worth. I called the company at least 40 times in the month of September, 2012. When I finally reached someone I was told that the agent whom I had been working was no longer with the company. When I was finally able to reach someone I asked for an itemized list of the coins and their value. I did receive this itemized list. I will email or fax this this paperwork to you. I have spoken with a representative at Rarity investments whom I and my family have done satisfactory business with for years. I was told that the four coins that I received are worth less than $2,000. I want to return the four coins which I received from [redacted]l.Desired Settlement: I would like a refund of $5000.00 which was the value of the 250 morgan silver dollars which I gave [redacted]l for the exchange. I want to return I feel that I should be compensated for mental anguish which was caused by attempting to call this place of business approximately 40 times to try to resolve this issue, Most of my calls went unanswered. I left two messages for the owner to call me but this did not happen.Attached to this complaint is an itemized list of the coins which I received

Business

Response:

In August of 2012, after several conversations with a sales

representative, Mrs. [redacted] agreed with a suggestion to consolidate her coins by

exchanging her silver coins for a group of gold coins. It was intended to make

her collection more manageable.

Mrs. [redacted] subsequently shipped us her coins. They were of

very poor quality. They were very worn and circulated. Most displayed severe

damage. This was all explained to Mrs. [redacted] thoroughly before she agreed to the

exchange.

We are not certain of how many calls Mrs. [redacted] made to us or

how many of the calls were missed. Mrs.

[redacted] called frequently and she and her representative spoke many times. They

often spoke about subjects that were not related to business matters, which was

their choice. There was a familiarity to their calls. We assumed we had

provided all the information she required based on the tone and subject of her

many calls.

Mrs. [redacted] claims she was told her coins were evaluated by

another company. There was no mention whether the appraisal was an actual

physical appraisal or just a verbal estimate. We don’t dispute that another

company made the claim, but question whether that company has Mrs. [redacted]’s best

interest and clearly not our best interest at heart, due to the extremely low

estimate they gave her on the exchanged coins.

Even accounting for the considerable drop in the price of

gold and silver in the last few years, the coins are worth considerably more

than Mrs. [redacted] was led to believe.

We would be happy to work with Mrs. [redacted] on this matter and

show it is useful to consider the source of her information, irrespective of

the fact that it has been about a year and a half that she agreed to this

exchange.

Please note at the time of this exchange she expressed great

delight at the material she received.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The 250 morgan silver dollars were not in bad shape like you suggested. They were worth approximately $5,000 at the time of the exchange(approx. $20.00 per coin). The four gold coins which I received were worth the price which I quoted. I received this information from [redacted]. I have done business with them in the past and was very satisfied. When I spoke with the owned of your company The coins I shipped to Liberty were not severely damaged. Some were in very good condition.

Review: My Father, [redacted] R. [redacted], died on Jan. 13, 2014. He was in financial distress when he passed, due to a relentless and callous phone sales campaign by Liberty Galleries. Once he had made a few small purchases of collectible coins from them, his phone records indicate they began calling him as many as seven times in a few hours, sometimes as early as 7:30am MST. They had found an 88 year old man with a credit card, and they wanted to take him for all he was worth. Not content with taking the last dollar he had in savings, the sold him enough coins at greatly inflated prices to put him in debt to [redacted] $26,000. We began contacting them within a few weeks of his last purchases as soon as the family became aware of his spending, and their excuse was "we didn't know about his age and failing health". After they were told of his issues, it made no difference. They still refused to accept return of the two recent purchases. Operating a company completely unencumbered by a sense of decency means excuses are easy, doing the right thing is difficult. They were provided with my Power of Attorney allowing me to act on my Father's behalf. The only solution they offered was to ask about other coins in his collection that they might assist us in selling, in other words they were hoping to make further profit out of the terrible situation they helped put him in. I'm hoping with this complaint to show that civilization has not declined to the point where Liberty Galleries' abusive phone sales techniques are considered "better business".Desired Settlement: Over the period of a few short months Liberty Galleries sold my aged Father over $45,000 in coins that are worth possibly half of that. We are seeking to return all the coins on invoices [redacted] and [redacted]. This represents $25,375.00 in purchases. If these coins are the great investment Liberty claims, and fairly priced, they should have no trouble selling them to someone else.

Business

Response:

Mr. [redacted] chose to characterize us as using a

relentless and callous phone sales campaign directed towards his father. There is nothing further from the truth.

He was not privy to any conversations or correspondence

between us. We had an excellent rapport

with Mr. [redacted], we accommodated him and gladly pursued his requests. His age

was never a topic of conversation. There

was absolutely nothing about our interaction that would have led any reasonable

person to question whether Mr. [redacted] was in complete control of his

faculties. When Mr. [redacted] requested

merchandise, we reasonably assumed he was financially capable of making these

purchases.

Months later, we were contacted by both of Mr. [redacted]’s

children regarding business he had done with us. When we mentioned to Mr. [redacted] that

we were contacted by his children, he was adamant that his business was no

one’s concern but his. In spite of his

comments, we honored his son’s request to refrain from further business, and in

fact cancelled a pending order.

We were subsequently contacted by the credit card company

that Mr. [redacted] used for some of his purchases. It was clear they were provided with

inaccurate information regarding several of his transactions. The information was provided by someone other

than Mr. [redacted]. Mr. [redacted] never

disputed or questioned any of his purchases.

In fact, during subsequent conversation, he commented on his

satisfaction with his purchases. It was

clear that whoever contacted Mr. [redacted]’s credit card company was less than

truthful, and misrepresented Mr. [redacted]’s wishes and intentions.

Ultimately after a thorough review of all the facts, the

credit card company determined that there was absolutely nothing inappropriate

about the business we had conducted with Mr. [redacted], and refused any claims.

At that juncture we still offered to assist Mr. [redacted]’s

son [redacted]l in marketing merchandise his father had purchased, regardless of

where he acquired it. The way our

company was characterized in the letter you received was questionable at best,

and our offer to assist the family in selling their father’s material was

clearly misconstrued. It was a gracious

offer, although it is certainly their choice to decline. The offer was made in good faith.

We believe that this is a case of children looking for a way

to get out of legitimate purchases willingly made by their father, and remove

the financial responsibility put upon them by their father’s unfortunate

passing. They are obviously not above

using slanderous accusations to achieve their objective.

Mr. [redacted] was a gentleman, and a truly valued

customer. Our offer to help his family

market his merchandise still stands.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The sheer volume of calls from Liberty Galleries to my Father belies the claim that this was not a telephonic campaign with sales the only goal. I was not privy to their conversations with my Father, but I could be. In my experience Liberty Galleries record all incoming phone calls, and so should be able to provide the recordings of all calls initiated by my Father to order coins. It would be good if they recorded all sales calls, but I'm not aware if that is the case. I would be particularly interested in the conversation in which my Father allegedly said this was no one's business but his, as I believe this to be a scurrilous lie. My Father asked us for help with this financial tragedy, as he didn't have the stamina to deal with problems like this anymore. Many times after august I would come over to his house and find him surrounded by coins at his computer, looking haggard. My Father was not very computer literate, but he would spend too much time on the computer trying to find real values for the coins he had purchased. Time after time he was dealt another crushing blow as he discovered the actual value of the item was a fraction of what he paid. To assert that he was happy with his purchases, and pleased to have eliminated his life savings is offensive. The purchases we seek to reverse were made July 18, 2013. Were were in contact with Liberty Aug. 20, 2013. How this becomes "months later" is unclear, unless it is simply an attempt at deception and distortion of the truth. Other coin companies, apparently with a greater sense of decency, accepted returns of my Father's most recent purchases when they informed of the circumstances. In regards to the credit card company my Father, not his children, registered his disagreement with the result of that dispute.

Using the term "legitimate" in regards to my Father's recent purchases in generous at best. I believe many of these ungraded coins represent the new version of Florida swampland. They are worth as much as they can get a victim to pay for them. Although this may be legal, it certainly is unethical and in my Father's case immoral. Just because you can do something doesn't mean you should. Although this may be "good" business, I don't believe it should be considered "better" business.

Review: On Wednesday, October 7, 2015, I received a package from Liberty Gallery. I opened the box to remove the letter. to which my surprise was a request to pay $2,800.00 (which was already charged to my [redacted] card) for Gold coins issued from Sean E[redacted]. At approx. 2:30 the same day, I received a phone call from someone talking for Sean. He talked about this special lot of coins that had to be sold for the Deceased customer's family. When the salesman finished his speech, I told him that I had just received that very set in the mail Which I Never Ordered. When the salesman heard this, he was appalled and was going check out how this happened and would get back to me. I told the salesman that I do not do business this way. To Date:

1: I have not heard from the Liberty Gallery

2: I have placed multiple calls back to them with no return call back.

3: On October 22, 2015 we were credited back on our credit card $2,800.00

4. Have not received the $91.74 for Insurance and shipping and handling getting the package of coins back to Liberty Gallery.

6. Liberty Galleries applied my Credit Card to this purchase without my approvalDesired Settlement: 5. I want my $91.74 also and a complaint for not handling this right!

7. Remove any and all credit card information and never contact me again

Business

Response:

On 9/29/15 Mr. [redacted] agreed to the purchase of $2800.00 from our company.The order was independently verified by the customer service department of Liberty Galleries. At the time, Mr [redacted] provided us with the credit card information that he wanted the order placed on. Sometime later, the package was returned to our office. As was his right, Mr. [redacted] changed his mind. We promptly credited his original purchase price, including our cost of shipping & handling. Mr. [redacted] is not a first time customer, and was well aware of our return policy, which is provided to each customer in writing, that return shipping is not refundable. Regarding the second phone call, after checking our phone records, we believe that the call originated from another company from [redacted] trying to take advantage of our sterling reputation. We can not control anything another company says or does. This other company has attempted to mislead people into believing they are affiliated with Liberty Galleries of CT., they are not.In conclusion, I wish to reiterate that Mr. [redacted] received a full credit the day we received his returned material. Every single phone call he made to Liberty Galleries was promptly returned. We have, and continue to employ the highest standard of good business practice that we always have.