Liberty Metals Group

Liberty Metals Group has sent a letter to [redacted] and [redacted] explaining how we intend to resolve this matter with them.  It will take quite a bit of time given the business' profit margins.  However, we do intend on fully resolving this matter with the [redacted]s by continuing to operate...

the business and utilize net profits to resolve the matter.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To date the business has not attempted to contact me, nor have they issued and letters addressing the complaint or resolving the debt owed. The last phone conversation I had with the owner back in late September was that he had no means of repaying the debt and that I should contact my attorney to protect myself.]
Regards,
[redacted]

- We have sent a letter to Mr. [redacted] describing how we will be able to resolve the matter.  Waiting for a reply from [redacted].

Revdex.com:
I am in the process of reviewing the response made by the business in reference to complaint ID [redacted].  For your reference, details of the offer I reviewed appear below.
[Currently waiting for offer to be mailed to my address for review.]
Regards,
[redacted]

We have contacted [redacted] on several occasions and he has not returned our calls or responded to our emails.  We have asked him to call us and provide his address so we can provide him with written information about how the business intends to resolve the matter.  We have not, and would not have instructed [redacted] to contact his attorney prior to reviewing the proposal.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and have determined that this proposed action has not been resolved as per the promise made in the response. It was promised on 10-21-2014 that I will receive a positive  response by next week and I have not received any response yet.   I want to get a firm time line as to when I will receive the shipment.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
GENTILEMEN
CAN ANYONE HELP ME? PLEASE HAVE SPENTS8916.00ON THE PURCHASE OF 400 SILVER EAGLES FROM:
LIBERTY METALS GROUP 1125 CAMINO DEL MAR
DEL MAR CALF. 92014
1- 415-328-6682
I HAVE SENT A COPY TO Revdex.com AND I SENT COPY TO DISTRICT ATTORNEY OFFICE MONTHS AGO ON OCT. 22, 2014 AND STILL NEED
PLEASE HAVE NOT RECEIVED ANY PART OF THIS ORDER TO DATE...IS THERE ANY MORE I NEED TO DO2
YOUR HELP APPRECATED. ........
Regards,
[redacted]

We are currently devising a plan to ensure this customer receives all of the product they ordered.  We will be communicating with the customer via personal mail in the next week.

[redacted] - [redacted]
We have discussed this situation with [redacted].  Send a letter to Mr. [redacted] and he has accepted the terms...

of how the organization intends on resolving the situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Liberty Metals has reached out to the customer to resolve the situation and has not heard back.  Liberty will send another mailing to the customer to discuss how the situation can be resolved.
Thank you,
Operations

RESOLVED: LIBERTY CHECK #[redacted] FOR $375.64 MAILED ON 8/25/14 FOR REFUND

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not receive the second letter promised by the company. Along with this email, I attached the receipt/tax invoice issued by Liberty Metals group. I am hoping for a good result.
Regards,[redacted]

[redacted] - [redacted]
Have sent a letter to Mr. [redacted] outlining what the organization is capable of doing to resolve the...

situation.  At this time, we have not heard back from Mr. [redacted].

- RESOLVED:  Order was received by customer on Oct 6th. Tracking number: [redacted]...

[redacted]

[redacted] has discussed the situation with [redacted] on several occasions.  A letter has been sent to Jon to discuss how we intend to resolve the situation and deliver the product to him.

Review: On 9/11/2014 went into store located at [redacted] and paid for my product. was told I would be able to pick them up in a week. They would call when they came in. On 9/18/14 called the Scottsdale location phone number and call was forwarded to their Del Mar Calf location. [redacted] confirmed receipt of our order/payment and that they had closed their Scottsdale store due to bad employees and my order was being sent via US Postal service by closed of business on 9/26/14. Contacted [redacted] On 9/11/2014 I went into store located at [redacted] and paid for (4) four - 1oz gold bars. [redacted], employee who took my money and order told me I could pick up my order in about a week, they would call me when it came in.

On 9/18/14 I called the Scottsdale location phone number and the call was forwarded to their Del Mar Calf. location. [redacted] confirmed receipt of our order/payment and that they had closed their Scottsdale store due to employee issues and my order was being sent via US Postal service by closed of business on Friday 9/26/14. He also instructed me that someone would need to be home on Tuesday or Wednesday in order to sign for the package because it was coming registered mail through the US Postal Service. Contacted [redacted] on Tuesday 9/30/14 to confirm shipment had been made, was told he had not shipped the package yet it was going out this evening and he gave me a US Postal tracking number. On 10/1/2014 called [redacted] again had him reconfirm the tracking number he gave me because it was not registering on the tracking website. Then I went to the Post office in my neighborhood and spoke with a postal service person. She looked up the number and said it was not in the system. She confirmed that if the package had been sent yesterday evening it would have been registered in their system. After returning from the Post Office I again called [redacted] to question him on why the package had not been sent yet. He swear to god that he took several of the Scottsdale orders to the Post Office last evening. [redacted] has also told me that the companies President/CEO/Owner, [redacted] is nowhere to be found and he has been left holding the bag and that he is just trying to hold everything together and get everyone’s orders out as best he can.Desired Settlement: Receipt of my order or refund of my money

I just made a purchase from Liberty Metals and was told the usual week to 10 days to get my purchase from the mint. That's normal and I expected it.
But, as happens, I lucked out and [redacted] called me the next day with news that what I purchased had come in that morning on a shipment and was extra, so I could have it and not have to wait.
These are honorable people who are sometimes caught in a stampede of buyers and/or shortages and have to make the best of a crazy market. Sometimes you have to wait and sometimes you get lucky. Either way, if you can't stand the heat, invest in bonds... Yea, right.

Review: I have read the "Qualifying Questionnaire" and because of the second question about, "Does your complaint allege a criminal act",my complaint does not qualify based on my answers. Because of my age,almost 69,I have always viewed the Revdex.com as representing reputable businesses that operate in an ethical manner; therefore it is a comfort level of being able to rely on their performance.

This company is listed with an "A" rating with,not only the Revdex.com in [redacted], but also with the

Revdex.com in [redacted]the state where the business is headquartered. My story goes like this:

I have a friend at church who is always preparing for the time to come (Revelations), and she kept telling me that the dollar won't be worth anything and I needed to buy gold and silver. She recommended Liberty Metals,said that she had referred several friends and neighbors to them. Also,she told me what to get,Silver Eagles.

I called Liberty Metals and inquired how much they would be and made arrangements to go down there. I had two cashier's checks from two separate banks,but they were made out to me. They said the checks had to be made out to them, so I wrote them a check from my checking account and told them I would go and immediately deposit the cashier's checks, as it was on my way home. [redacted] was the person who helped me. On my invoice

#[redacted] dated 6-30-2014 at 11:21:59 for $11,935.00, I had him make note that it was a

"paid receipt only,no product delivered". On the invoice, it showed the customer pick up date to be 7/13, the unit price was $23.87 and silver (at that time) was selling for $21.07,so I assumed the difference was commission...like when you purchase stock.

I called on 7-15 (the"13th was a Sunday) @ 3:50p.m. and [redacted] said it was not here yet;he will call me tomorrow to let me know if it is in the expected shipment. He did not call the next day, so I took it to mean it wasn't in that shipment.

I called 7-29 @ 2:00 p.m.and [redacted] said will be here mid to late next week.

I called 8-8@ 11:15 a.m. [redacted] said he would check on it and get back with me today. He did not!

I called 8-13 @1:45 p.m. [redacted] said he'd call back by the end of the day- will check on order. He did not!

I called 8-22 @ 10:10 [redacted] will call me back,still waiting on order. He did not!

I called 8-25 in the a.m. and talked to [redacted],he is supposed to be one of the owners. He said order is still not in. I mentioned it had been almost sixty (60) days and I felt I had been more than patient and asked if I could have my money back. He said he would refund my money on the 30th "IF" it is available. Note: The 30th is a Saturday and they are listed on the

888 website as being closed.

I called 8-29 in the early afternoon and had a somewhat lengthy conversation with [redacted]. He said he did not have my order and he did not have the money to make a refund. Midway through the conversation,he admitted that his partner had given instructions to the employees to use my money to pay for other people's orders. Admittedly,they had lied to me for (2) two months!

After talking to my Deacon,his suggestion was,first write them a letter giving them five

business days to respond as to how they would remedy the problem. Then contact the 888 and the [redacted]. Using the points made in the Deacon's email,which was very "matter of fact",it would not have been considered as a threatening letter. \ did as was suggested and mailed the certified letter to them at the [redacted] location August 30th. It arrived in their office 10:46 a.m.on 9-2-14. Giving them the benefit of the

doubt because Monday was a holiday and they might be busy,I started counting the five days

on Wednesday 9-3-14.

I called on 9-10 in the a.m.(after checking the mail for a response) and asked for [redacted],my call was transferred to him. I mentioned the letter and the five days and he said he had not received a letter,he was in [redacted]. I asked him about his office not mentioning that he had a certified letter???

I read the letter word for word from my computer copy. He said-- he had no silver to offer,no gold or no money that he was still trying to operate the business.

After a conversation- with [redacted] on Sunday,September 14th,he said he would email me a proposed plan of repayment...but the email was not a representation of,what I would consider "good faith" as at the end,it had three paragraphs of disclaimers.Desired Settlement: None of this is done with malice,but at this point,what I'd like is either my full banded mega box of 500 Silver Eagles or my money back. Don't think that this is an unfair request for the thieving business that they appear,on the internet,to be!

Review: I ordered $100.00 Dollars Face value of 90% Silver on June 5th of 2014. I paid $1,616.00. I called many times to see why there had been no delivery. I was assured many times that it was taking them time to put the order together because few people were selling 90% silver. Today, they finally admitted that they were in a dire financial situation and that they are hoping to fill my order within another year. I asked for a refund, and they told me they had no money. I asked for some other product of equal value to the money they had accepted from me, and they said that they had absolutely no product in stock of any kind. The owner told me that he is using the money he gets from orders now to go out and buy the gold or silver and any profit he makes, he is trying to fill old orders where he has already spent the money. I am not sure, but I think that is the definition of a Ponzi Scheme.Desired Settlement: I am not sure that there is anything you can do, but would be interested and grateful if you could. That money is quite a bit of money to me, and I really can't afford to just lose it.

Business

Response:

[redacted] has discussed the situation with [redacted] on several occasions. A letter has been sent to Jon to discuss how we intend to resolve the situation and deliver the product to him.