As per the conversation we had attached are the documents showing that the claim was denied due to the fact that the commodity that was hauled is exempt commodity The commodity hauled is [redacted] onions Even though the onions were packaged, it is still an exempt commodity The product needs to be changed from its raw state in order for it to not be exempt, such as cooked in some matter to preserve it Attached please find the documents showing why the claim is denied This has been clearly explained to [redacted] but were not satisfied and therefore filed a complaint with Revdex.com List of paperwork attached along with email Liberty denial letter, Exempt commodity list pulled from Federal Motor Carrier Safety Administration since Liberty follows the federal guidelines .FMCSA - Composite Commodity List Of Administrative Ruling No Bagged – Exempt – Law Bill of Lading which clearly states that the commodity hauled is exempt commodity Highlighted the exempt commodity portion Claim form - clearly explains to read the instructions carefully before filling the form Attached is the claim form for your reference Please acknowledge once you receive this Thank you Thank you
Fox Auto Transport- [redacted] 's refund check has been mailed out, Check no [redacted] for $10,on November 29th to [redacted] *** The refund check was scheduled to go out end of November, anyway Mr [redacted] will withdraw the complaint once he receives the check Thank you very much and have a great day
Liberty apologizes for sending conflicting signals to the complainantOur heart is with the truckers and we understand their importance to the US economyWe also understand that timely payment for truckers affects their economyHere is a little more detail on the claims processMany BMC- trustees have complained to the FMCSA about the length of time it takes (days) to effect cancellation on a defaulting broker after the trustee sends its notice of cancellationThis is entirely because once a broker fails to pay and cannot immediately make it good, very often the one bad claim is rapidly followed by many moreIt is common for a financially failed broker to rack up more than $100,in claims just within the days between the trustee’s request for cancellation of the broker’s authority and the actual cancellation by the FMCSAThis was the case here In these situations, the US Code governs our duties in the case of a financial failure of a transportation brokerThe trustee must advertise for claims submissions for a day period and, where total claims exceed $75,000.00, each one is pro-ratedIn this statutory frame-work, a trustee cannot pay any claim before the days expires because the pro-ration formula would keep changingIt would not have mattered if the complainant’s claim was the first or last, it could not have even been calculated until all timely claims were accounted forUnfortunately, it appears that on October the complainant called and was merely told (based partially upon a form letter that complainant never actually received) that her claim was “denied” with no further explanationAs I understand it, in a second phone call that same day, the complainant was informed that her claim was not outright “denied” but that it would be prorated I understand that confusing messages do not breed trust and we again apologize for the confusion we created That said, there were timely submitted claims against this particular broker including the complainantsLiberty does not and will not make a practice of providing detailed financial information via this public forum, however, and will not provide specific information on the other claims filed against this broker’s trust fundHowever, by the time this answer posts, the complainant should have already received her check for payment from LibertyIf the complainant would like further information on the actual total amount of claims made within the day period, and how we calculated her prorated amount, we welcome her to email us with that request, and we will route her to the individual can provide that information Again, the complainant should have had an easier experience in obtaining paymentWe apologize that she did not, and we are making changes to avoid this problem in the future
Complaint: [redacted] I am rejecting this response because:In response to your most recent correspondence, both forms look alike because they are the exact same form as you can clearly see from the examples I sent in my previous response. My contract clearly states... “Trustee shall not be liable for payments of any of the damages hereinbefore described which arise as the result of any contracts, agreements, undertaking, or arrangements made by the Trustor for the supplying of transportation after the cancellation of this Agreement, as herein provided, but such cancellation shall not affect the liability of the Trustee for the payment of any such damages arising as a result of contracts, agreements, or arrangements made by the Trustor for the supplying of the transportation prior to the date such cancellation becomes effective” Furthermore, the contract doesn’t indicate that Liberty National Financial Corp would withhold funds for any length of period after cancellation. Per instruction from Andrew I was to send my cancellation for the $75k bond, page 2 from my contract and a [redacted] cancellation fee. Upon my conversation with your representative, I was informed that my cancellation documents had not been received. I checked the tracking number to verify the status of the package and found that it indeed had been delivered. I then checked the cashier check number with my bank and found that it indeed had been delivered, contrary to your representative statements. So if the incorrect cancellation form was sent, then why would Liberty National Financial Corp cash my check and not inform me that they need my [redacted] form? I am not responsible for Liberty National Financial corps inability to instruct their employees on the correct cancellation methods. I will put my [redacted] cancellation form in the mail no later than [redacted] ***. I will fill out the form Andrew emailed me; however I will not send [redacted] cancellation fee. I have already paid this fee as noted in the previous correspondence. I am looking to have my full [redacted] refunded to me in a timely manner of 14 calendar days or less. Thank you for moving forward with refunding the funds owed and resolving this matter. Sincerely, [redacted] ***
I have completed pressure washing the brick stoop and sidewalkThe stoop is far from an eye sore it's actually the built correctly and looks better than the neighbors thst surround herAttached is pics from when we started after the contractor failed the job we took it from there and finished it
Complaint: ***
I am rejecting this response because:Thank you for your response, but we would like to know what is the total prorated amount that Liberty National Financial will pay usYou said the payment will be going out in DecemberWe didn't receive any checks yetWhat amount should we expect to receive from you and when?
Sincerely,
*** ***
I
have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The pictures submitted by Vanguard are not reflective of actual project The picture showing gravel base was work being done by the initial contractor, not Vanguard The picture showing the brick sidewalk reflects the work done by Vanguard If one looks closely at this picture, you can see there is no mortar in the spaces between the brick Therein lies the problem I hired Vanguard to complete the porch and sidewalk project, which included laying brick on the top of the porch and the sidewalk This was done However, when they applied the mortar, instead of filling the spaces between the brick, the mortar was smeared over the brick like icing on a cake! We were told they would return an a day or two to pressure wash the residual mortar off They also stated the rain, which had been forecasted, would wash it off The rain did not wash away the surface mortar No one from Vanguard called or returned for the next month *** finally called after I reported this issue to the Revdex.com He did come to pressure wash the brick on Wednesday, March 16, When he realized pressure washing would not resolve the problem, he then went to purchase muriatic acid, hoping this would remove the mortar It did not My porch and sidewalk remain covered with mortar, looking grey instead of the red brick we were expecting.What can be done to correct this problem? My husband and I suppose we are either left with this eyesore or we will have to find a licensed Mason who can offer sound advise as how to proceed
Regards,
*** ***
Liberty objects to the complaint. What has been verbally explained to *** as per MAP law has been written out word to word by *** *** in the complaintLiberty started receiving claims against Globex forwarding LLC beginning July Acknowledgement letters are
mailed to the trucking companies once the claims are entered in our database*** ***'s letter was mailed out on July 23rd. By the time, Liberty received *** ***'s claim, claims exceeded beyond $75k and they received a letter explaining that claims exceeded 75k due to prior claims. When *** called inquiring about the status in OCtober 2017, Liberty explained to *** about the claim procedures. Based on when the claim was received, *** *** is in the list for payout for end of December. Claim checks are mailed out end of every month. This cannot be a complaint when they are already in the list for payout. Thank you
*** *** from Carrefour Logistics MC signed an Pre-authorized Single payment Auto Payment form on April to be set up on Autopay. Carrefour never contacted us nor left a message about the paymentThis complaint is the first communication we are receiving today.
IF Carrefour contacted and spoke to us, we would have worked with them, disabled their account effective immediately and would not have taken care of it. The next payment is scheduled to be processed on Oct 1st, with this complaint it has been disabled. Thank you
The form that was submitted and signed by *** *** is an auto pay form. It is a pre-authorized auto payment form that was signed and sent back to us to process the payment on April Again, we never received any calls from Carrefour. IF we had received calls from Carrefour, we would have gladly helped them. Attached is the highlighted details for your reference. Thank you
CHECK no*** was already mailed out to *** *** AVE SUITE *** Dpwners Grove IL ***If they do not receive it by next weekPlease have them contact us by end of next weekOur hearts always go to the trucking companies for the hardwork they do, our sincere apologies if there has been a
miscommunicationThank you
The complaint ID ***, check no*** for $was mailed to *** *** to the address PO BOX ** *** FL ***. According to *** ***, the address is correct. Attached is the check that was mailed. The check details were also provided to ***
*** With our experience in the past it has taken almost more than weeks for the check to return The trucking company wants us to send the whole copy were it shows the routing noand checking noto deposit the bank immediately. Liberty national cannot provide all the information when a check is already mailed outThe payment can be taken twice by *** ***. Liberty has been patiently working with *** ***, it is not our fault when the check has already been mailed They have called us several times and each time we have patiently answered their question, giving them the options. We have given them options on how to handle the check and since they did not like the options, a complaint has been filed with Revdex.com
Complaint: ***
I am rejecting this response because:
The payment form used by Liberty only becomes auto payment once the box is checked to grant them that authorizationEven the header of the form specifically says "Pre-Authorized Single Payment/ Auto Payment formThey need a different excuse to explain their fraudulent activity
Sincerely,
*** ***
CHECK NO*** HAS BEEN ISSUED AND CLEARED ON OUR END. COPY OF THE CHECK WAS SENT TO MR***. WE ARE NOT SURE WHY THERE IS A COMPLAINT STILL. THIS CLAIM IS CLOSED ON OUR END
Initial Business Response /* (1000, 5, 2015/06/12) */
We have spoke with [redacted] and we informed him last week that his claim against AMG is scheduled to be paid the last week of July 2015. We have spoke with him many times before, but last week was the first time we gave the payment date. The...
investigation for AMG claims were not complete until recently and we did not have a date to give anyone. I hope this information will be adequate enough to resolve your complaint. Once again we will be sending out your payment the last week of July 2015.
Thank you,
[redacted]
Check no. [redacted] was sent on July 28th from Norman OK. It has not cleared our bank yet. We have emailed [redacted] giving the check details and when it was mailed. We asked them to notify us when they receive it and we anticipate that it would have arrived yesterday or...
today. We have not got a response from Domar Express at this moment.
As per the conversation we had attached are the documents showing that the claim was denied due to the fact that the commodity that was hauled is exempt commodity The commodity hauled is [redacted] onions Even though the onions were packaged, it is still an exempt commodity The product needs to be changed from its raw state in order for it to not be exempt, such as cooked in some matter to preserve it Attached please find the documents showing why the claim is denied This has been clearly explained to [redacted] but were not satisfied and therefore filed a complaint with Revdex.com List of paperwork attached along with email Liberty denial letter, Exempt commodity list pulled from Federal Motor Carrier Safety Administration since Liberty follows the federal guidelines .FMCSA - Composite Commodity List Of Administrative Ruling No Bagged – Exempt – Law Bill of Lading which clearly states that the commodity hauled is exempt commodity Highlighted the exempt commodity portion Claim form - clearly explains to read the instructions carefully before filling the form Attached is the claim form for your reference Please acknowledge once you receive this Thank you Thank you
Fox Auto Transport- [redacted] 's refund check has been mailed out, Check no [redacted] for $10,on November 29th to [redacted] *** The refund check was scheduled to go out end of November, anyway Mr [redacted] will withdraw the complaint once he receives the check Thank you very much and have a great day
Liberty apologizes for sending conflicting signals to the complainantOur heart is with the truckers and we understand their importance to the US economyWe also understand that timely payment for truckers affects their economyHere is a little more detail on the claims processMany BMC- trustees have complained to the FMCSA about the length of time it takes (days) to effect cancellation on a defaulting broker after the trustee sends its notice of cancellationThis is entirely because once a broker fails to pay and cannot immediately make it good, very often the one bad claim is rapidly followed by many moreIt is common for a financially failed broker to rack up more than $100,in claims just within the days between the trustee’s request for cancellation of the broker’s authority and the actual cancellation by the FMCSAThis was the case here In these situations, the US Code governs our duties in the case of a financial failure of a transportation brokerThe trustee must advertise for claims submissions for a day period and, where total claims exceed $75,000.00, each one is pro-ratedIn this statutory frame-work, a trustee cannot pay any claim before the days expires because the pro-ration formula would keep changingIt would not have mattered if the complainant’s claim was the first or last, it could not have even been calculated until all timely claims were accounted forUnfortunately, it appears that on October the complainant called and was merely told (based partially upon a form letter that complainant never actually received) that her claim was “denied” with no further explanationAs I understand it, in a second phone call that same day, the complainant was informed that her claim was not outright “denied” but that it would be prorated I understand that confusing messages do not breed trust and we again apologize for the confusion we created That said, there were timely submitted claims against this particular broker including the complainantsLiberty does not and will not make a practice of providing detailed financial information via this public forum, however, and will not provide specific information on the other claims filed against this broker’s trust fundHowever, by the time this answer posts, the complainant should have already received her check for payment from LibertyIf the complainant would like further information on the actual total amount of claims made within the day period, and how we calculated her prorated amount, we welcome her to email us with that request, and we will route her to the individual can provide that information Again, the complainant should have had an easier experience in obtaining paymentWe apologize that she did not, and we are making changes to avoid this problem in the future
Complaint: [redacted] I am rejecting this response because:In response to your most recent correspondence, both forms look alike because they are the exact same form as you can clearly see from the examples I sent in my previous response. My contract clearly states... “Trustee shall not be liable for payments of any of the damages hereinbefore described which arise as the result of any contracts, agreements, undertaking, or arrangements made by the Trustor for the supplying of transportation after the cancellation of this Agreement, as herein provided, but such cancellation shall not affect the liability of the Trustee for the payment of any such damages arising as a result of contracts, agreements, or arrangements made by the Trustor for the supplying of the transportation prior to the date such cancellation becomes effective” Furthermore, the contract doesn’t indicate that Liberty National Financial Corp would withhold funds for any length of period after cancellation. Per instruction from Andrew I was to send my cancellation for the $75k bond, page 2 from my contract and a [redacted] cancellation fee. Upon my conversation with your representative, I was informed that my cancellation documents had not been received. I checked the tracking number to verify the status of the package and found that it indeed had been delivered. I then checked the cashier check number with my bank and found that it indeed had been delivered, contrary to your representative statements. So if the incorrect cancellation form was sent, then why would Liberty National Financial Corp cash my check and not inform me that they need my [redacted] form? I am not responsible for Liberty National Financial corps inability to instruct their employees on the correct cancellation methods. I will put my [redacted] cancellation form in the mail no later than [redacted] ***. I will fill out the form Andrew emailed me; however I will not send [redacted] cancellation fee. I have already paid this fee as noted in the previous correspondence. I am looking to have my full [redacted] refunded to me in a timely manner of 14 calendar days or less. Thank you for moving forward with refunding the funds owed and resolving this matter. Sincerely, [redacted] ***
***See Attached***
I have completed pressure washing the brick stoop and sidewalkThe stoop is far from an eye sore it's actually the built correctly and looks better than the neighbors thst surround herAttached is pics from when we started after the contractor failed the job we took it from there and finished it
Final Consumer Response /* (2000, 5, 2016/02/19) */
Close complaintWe finallllly worked it out
Complaint: ***
I am rejecting this response because:Thank you for your response, but we would like to know what is the total prorated amount that Liberty National Financial will pay usYou said the payment will be going out in DecemberWe didn't receive any checks yetWhat amount should we expect to receive from you and when?
Sincerely,
*** ***
I
have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The pictures submitted by Vanguard are not reflective of actual project The picture showing gravel base was work being done by the initial contractor, not Vanguard The picture showing the brick sidewalk reflects the work done by Vanguard If one looks closely at this picture, you can see there is no mortar in the spaces between the brick Therein lies the problem I hired Vanguard to complete the porch and sidewalk project, which included laying brick on the top of the porch and the sidewalk This was done However, when they applied the mortar, instead of filling the spaces between the brick, the mortar was smeared over the brick like icing on a cake! We were told they would return an a day or two to pressure wash the residual mortar off They also stated the rain, which had been forecasted, would wash it off The rain did not wash away the surface mortar No one from Vanguard called or returned for the next month *** finally called after I reported this issue to the Revdex.com He did come to pressure wash the brick on Wednesday, March 16, When he realized pressure washing would not resolve the problem, he then went to purchase muriatic acid, hoping this would remove the mortar It did not My porch and sidewalk remain covered with mortar, looking grey instead of the red brick we were expecting.What can be done to correct this problem? My husband and I suppose we are either left with this eyesore or we will have to find a licensed Mason who can offer sound advise as how to proceed
Regards,
*** ***
Liberty objects to the complaint. What has been verbally explained to *** as per MAP law has been written out word to word by *** *** in the complaintLiberty started receiving claims against Globex forwarding LLC beginning July Acknowledgement letters are
mailed to the trucking companies once the claims are entered in our database*** ***'s letter was mailed out on July 23rd. By the time, Liberty received *** ***'s claim, claims exceeded beyond $75k and they received a letter explaining that claims exceeded 75k due to prior claims. When *** called inquiring about the status in OCtober 2017, Liberty explained to *** about the claim procedures. Based on when the claim was received, *** *** is in the list for payout for end of December. Claim checks are mailed out end of every month. This cannot be a complaint when they are already in the list for payout. Thank you
*** *** from Carrefour Logistics MC signed an Pre-authorized Single payment Auto Payment form on April to be set up on Autopay. Carrefour never contacted us nor left a message about the paymentThis complaint is the first communication we are receiving today.
IF Carrefour contacted and spoke to us, we would have worked with them, disabled their account effective immediately and would not have taken care of it. The next payment is scheduled to be processed on Oct 1st, with this complaint it has been disabled. Thank you
The form that was submitted and signed by *** *** is an auto pay form. It is a pre-authorized auto payment form that was signed and sent back to us to process the payment on April Again, we never received any calls from Carrefour. IF we had received calls from Carrefour, we would have gladly helped them. Attached is the highlighted details for your reference. Thank you
CHECK no*** was already mailed out to *** *** AVE SUITE *** Dpwners Grove IL ***If they do not receive it by next weekPlease have them contact us by end of next weekOur hearts always go to the trucking companies for the hardwork they do, our sincere apologies if there has been a
miscommunicationThank you
The complaint ID ***, check no*** for $was mailed to *** *** to the address PO BOX ** *** FL ***. According to *** ***, the address is correct. Attached is the check that was mailed. The check details were also provided to ***
*** With our experience in the past it has taken almost more than weeks for the check to return The trucking company wants us to send the whole copy were it shows the routing noand checking noto deposit the bank immediately. Liberty national cannot provide all the information when a check is already mailed outThe payment can be taken twice by *** ***. Liberty has been patiently working with *** ***, it is not our fault when the check has already been mailed They have called us several times and each time we have patiently answered their question, giving them the options. We have given them options on how to handle the check and since they did not like the options, a complaint has been filed with Revdex.com
Complaint: ***
I am rejecting this response because:
The payment form used by Liberty only becomes auto payment once the box is checked to grant them that authorizationEven the header of the form specifically says "Pre-Authorized Single Payment/ Auto Payment formThey need a different excuse to explain their fraudulent activity
Sincerely,
*** ***
CHECK NO*** HAS BEEN ISSUED AND CLEARED ON OUR END. COPY OF THE CHECK WAS SENT TO MR***. WE ARE NOT SURE WHY THERE IS A COMPLAINT STILL. THIS CLAIM IS CLOSED ON OUR END
Complaint: ***
I am rejecting this response because: promised check not arrived yetToday is 8/9/
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/12) */
We have spoke with [redacted] and we informed him last week that his claim against AMG is scheduled to be paid the last week of July 2015. We have spoke with him many times before, but last week was the first time we gave the payment date. The...
investigation for AMG claims were not complete until recently and we did not have a date to give anyone. I hope this information will be adequate enough to resolve your complaint. Once again we will be sending out your payment the last week of July 2015.
Thank you,
[redacted]
[redacted]See Attached[redacted]
Check no. [redacted] was sent on July 28th from Norman OK. It has not cleared our bank yet. We have emailed [redacted] giving the check details and when it was mailed. We asked them to notify us when they receive it and we anticipate that it would have arrived yesterday or...
today. We have not got a response from Domar Express at this moment.