As we have explained to [redacted] Transportation LLC in the past only [redacted] can call Uship and request payment or a code. [redacted] needs to provide written proof from Uship to us that they did not pick up the money for the load. With Uship, the loads are prepaid and the carrier...
has to enter a code to get paid. We do not have access to the carriers or brokers Uship account to verify payments. Once the paperwork is provided, we can try to resolve the claim. Also, we checked our call history with our phone service provider and in the past 6 months [redacted] has only called 3 times and every time the call was answered, it lasted more than a couple minutes. If they would like to contact us to resolve the issue or for us to explain the paperwork again we will help them out. They need to provide paperwork that they did not receive the money from Uship if that is really the case. As we stated, the load was prepaid so the money is sitting in an account for them. We explained this several times. They want us to do it but we tried again and because we are not the ones eligible to receive the payment, we can not retrieve it. This is not a legitimate claim due to the fact that the money is there for them to pick up. This is not a run around, the carrier just needs to collect their money. It’s pure negligence on their part. We are always available Monday-Friday 9 am-5 pm.
Complaint: [redacted]
I am rejecting this response because:Liberty National Financial is stating that they mailed acknowledgement letter to us in July, we have never received it. Neither we received denial or any other letters from them. We have not received ANYTHING from Liberty National Financial at all during this time. Even when I called and asked for a call back I have never received a call back, until I called them again. Based on USPS tracking information of our claim paperwork Liberty National Financial received it on July 12th. I have call logs confirming that we called them on July 3rd, July 5th, July 10th, August 10th, September 8th and October 24th. All this time no one ever told us that the limit of $75,000 was reached and no one told us about mailed letters to us, until I called them on October 24th and I was told that we were supposed to receive a denial letter. We need a proof that the limit of $75,000 was reached before they received our claim, because when I opened our claim in the beginning of July they had no claims at all and they are stating that when they received our claim on July 12th, the limit of $75,000 was already reached. We need the proof, please.
Sincerely,
[redacted]
As per the conversation we had attached are the documents showing that the claim was denied due to the fact that the commodity that was hauled is exempt commodity. The commodity hauled is [redacted] onions. Even though the onions were packaged, it is still an exempt commodity. The...
product needs to be changed from its raw state in order for it to not be exempt, such as cooked in some matter to preserve it. Attached please find the documents showing why the claim is denied. This has been clearly explained to [redacted] but were not satisfied and therefore filed a complaint with Revdex.com. List of paperwork attached along with email. 1. Liberty denial letter, 2. Exempt commodity list pulled from Federal Motor Carrier Safety Administration since Liberty follows the federal guidelines .FMCSA - Composite Commodity List Of Administrative Ruling No 119 Bagged – Exempt – Law 3. Bill of Lading which clearly states that the commodity hauled is exempt commodity. Highlighted the exempt commodity portion 4. Claim form - clearly explains to read the instructions carefully before filling the form. Attached is the claim form for your reference. Please acknowledge once you receive this. Thank you Thank you
Initial Business Response /* (1000, 8, 2015/11/23) */
Sir,
This claim is scheduled to be paid the last week of November 2015 and has been scheduled since November 1st. We have to follow federal regulations on claim payouts. We answer our phones all day during our business hours X:XX-X:XX cst. We...
reply to every voicemail and email. Please feel free to email or call us any time for information about this claim.
Thank you,
[redacted]
Vice-President
Liberty National Financial Corp.
(XXX) XXX-XXXX
(XXX) XXX-XXXX fax
[redacted]@freightbonds.com
Initial Consumer Rebuttal /* (3000, 11, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of today XX-X-XX we have still yet to see any response from this company. I called them on XX-X-XX to see if a check had been sent or find out just what was going on with this claim. I did talk with [redacted] at 10:39 am, he took my information and claim number and said he would transfer me to the claims dept. and did so at 10:44 am, I was on hold until 10:57 am when [redacted] came back on the line and said that they must be busy and would give them my information and have them contact me as soon as they got off the phone. I have yet to get a call back from them. We have left 10 to 15 voice mails since we started our claim with them and we have not received even 1 call back. This issue is still not solved or completed.
Final Business Response /* (4000, 13, 2015/12/23) */
Sir,
This payment has been sent (Check# [redacted] amount $1600.00) and has been cashed by [redacted]
Thank you,
[redacted]
Vice-President
Liberty National Financial Corp.
(XXX) XXX-XXXX ext [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Liberty apologizes for sending conflicting signals to the complainant. Our heart is with the truckers and
we understand their importance to the US economy. We also understand that timely payment for
truckers affects their economy. Here is a little more detail on the claims process. Many BMC-85
trustees have complained to the FMCSA about the length of time it takes (30 days) to effect cancellation
on a defaulting broker after the trustee sends its notice of cancellation. This is entirely because once a
broker fails to pay and cannot immediately make it good, very often the one bad claim is rapidly
followed by many more. It is common for a financially failed broker to rack up more than $100,000.00 in
claims just within the 30 days between the trustee’s request for cancellation of the broker’s authority
and the actual cancellation by the FMCSA. This was the case here.
In these situations, the US Code governs our duties in the case of a financial failure of a transportation
broker. The trustee must advertise for claims submissions for a 60 day period and, where total claims
exceed $75,000.00, each one is pro-rated. In this statutory frame-work, a trustee cannot pay any claim
before the 60 days expires because the pro-ration formula would keep changing. It would not have
mattered if the complainant’s claim was the first or last, it could not have even been calculated until all
timely claims were accounted for. Unfortunately, it appears that on October 24 the complainant called
and was merely told (based partially upon a form letter that complainant never actually received) that
her claim was “denied” with no further explanation. As I understand it, in a second phone call that same
day, the complainant was informed that her claim was not outright “denied” but that it would be prorated.
I understand that confusing messages do not breed trust and we again apologize for the
confusion we created.
That said, there were 60 timely submitted claims against this particular broker including the
complainants. Liberty does not and will not make a practice of providing detailed financial information
via this public forum, however, and will not provide specific information on the other claims filed against
this broker’s trust fund. However, by the time this answer posts, the complainant should have already
received her check for payment from Liberty. If the complainant would like further information on the
actual total amount of claims made within the 60 day period, and how we calculated her prorated
amount, we welcome her to email us with that request, and we will route her to the individual can
provide that information.
Again, the complainant should have had an easier experience in obtaining payment. We apologize that
she did not, and we are making changes to avoid this problem in the future
Complaint: [redacted]
I am rejecting this response because:It is the same exact response/information they sent on 10/4/17. So clearly Liberty National Financial Corp. cannot explain to me why they will not pay. Kind of a fraud for a company and would stay far away.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:In response to your most recent correspondence, both forms look alike because they are the exact same form as you can clearly see from the examples I sent in my previous response. My contract clearly states...
“Trustee shall not be liable for payments of any of the damages hereinbefore described which arise as the result of any contracts, agreements, undertaking, or arrangements made by the Trustor for the supplying of transportation after the cancellation of this Agreement, as herein provided, but such cancellation shall not affect the liability of the Trustee for the payment of any such damages arising as a result of contracts, agreements, or arrangements made by the Trustor for the supplying of the transportation prior to the date such cancellation becomes effective” Furthermore, the contract doesn’t indicate that Liberty National Financial Corp would withhold funds for any length of period after cancellation. Per instruction from Andrew I was to send my cancellation for the $75k bond, page 2 from my contract and a [redacted] cancellation fee. Upon my conversation with your representative, I was informed that my cancellation documents had not been received. I checked the tracking number to verify the status of the package and found that it indeed had been delivered. I then checked the cashier check number with my bank and found that it indeed had been delivered, contrary to your representative statements. So if the incorrect cancellation form was sent, then why would Liberty National Financial Corp cash my check and not inform me that they need my [redacted] form? I am not responsible for Liberty National Financial corps inability to instruct their employees on the correct cancellation methods. I will put my [redacted] cancellation form in the mail no later than [redacted]. I will fill out the form Andrew emailed me; however I will not send [redacted] cancellation fee. I have already paid this fee as noted in the previous correspondence. I am looking to have my full [redacted] refunded to me in a timely manner of 14 calendar days or less. Thank you for moving forward with refunding the funds owed and resolving this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Fox Auto Transport- [redacted]'s refund check has been mailed out, Check no. [redacted] for $10,000 on November 29th 2016 to [redacted]. The refund check was scheduled to go out end of November, anyway. Mr. [redacted] will withdraw the complaint once he...
receives the check. Thank you very much and have a great day.
[redacted],Liberty contacted [redacted] on December 18th via email and below is the response[redacted], The check that was written out to you returned as not deliverable as addressed. IT was mailed to the address your provided in the email. Below is the address it was mailed to. Please email us the correct address to mail the check back. Thank you and Happy Holidays!Liberty received a response from [redacted] and below is their communicationHello!It is very weird that the check that you mailed has been returned to you as not deliverable. I receive all my mail every day and never had a problem as such.The address is correct. I will come to your office tomorrow to pick up my check, it is not necessary for you to send it again to me. Please keep the check in its original envelope, the one that was returned back to you by mail service. Thanks,[redacted] Also please refer to our response dated 12/14/2017 about the prorated amount. Attached find the check that was returned. You were notified of this and came to our office to pick up the check. Find the check number and your signature on the back of the check. The check went out in December. You picked it up and cashed it in December. Thank you
Complaint: [redacted]
I am rejecting this response because:
they are purely lying. none of what they responded back to you is true. first of all the vehicle are to be billed so what does the uship code has to do with us? that is between the customer and the broker.
Sincerely,
[redacted]
As we have explained to [redacted] Transportation LLC in the past only [redacted] can call Uship and request payment or a code. [redacted] needs to provide written proof from Uship to us that they did not pick up the money for the load. With Uship, the loads are prepaid and the carrier...
has to enter a code to get paid. We do not have access to the carriers or brokers Uship account to verify payments. Once the paperwork is provided, we can try to resolve the claim. Also, we checked our call history with our phone service provider and in the past 6 months [redacted] has only called 3 times and every time the call was answered, it lasted more than a couple minutes. If they would like to contact us to resolve the issue or for us to explain the paperwork again we will help them out. They need to provide paperwork that they did not receive the money from Uship if that is really the case. As we stated, the load was prepaid so the money is sitting in an account for them. We explained this several times. They want us to do it but we tried again and because we are not the ones eligible to receive the payment, we can not retrieve it. This is not a legitimate claim due to the fact that the money is there for them to pick up. This is not a run around, the carrier just needs to collect their money. It’s pure negligence on their part. We are always available Monday-Friday 9 am-5 pm.
Complaint: [redacted]
I am rejecting this response because:Liberty National Financial is stating that they mailed acknowledgement letter to us in July, we have never received it. Neither we received denial or any other letters from them. We have not received ANYTHING from Liberty National Financial at all during this time. Even when I called and asked for a call back I have never received a call back, until I called them again. Based on USPS tracking information of our claim paperwork Liberty National Financial received it on July 12th. I have call logs confirming that we called them on July 3rd, July 5th, July 10th, August 10th, September 8th and October 24th. All this time no one ever told us that the limit of $75,000 was reached and no one told us about mailed letters to us, until I called them on October 24th and I was told that we were supposed to receive a denial letter. We need a proof that the limit of $75,000 was reached before they received our claim, because when I opened our claim in the beginning of July they had no claims at all and they are stating that when they received our claim on July 12th, the limit of $75,000 was already reached. We need the proof, please.
Sincerely,
[redacted]
As per the conversation we had attached are the documents showing that the claim was denied due to the fact that the commodity that was hauled is exempt commodity. The commodity hauled is [redacted] onions. Even though the onions were packaged, it is still an exempt commodity. The...
product needs to be changed from its raw state in order for it to not be exempt, such as cooked in some matter to preserve it. Attached please find the documents showing why the claim is denied. This has been clearly explained to [redacted] but were not satisfied and therefore filed a complaint with Revdex.com. List of paperwork attached along with email. 1. Liberty denial letter, 2. Exempt commodity list pulled from Federal Motor Carrier Safety Administration since Liberty follows the federal guidelines .FMCSA - Composite Commodity List Of Administrative Ruling No 119 Bagged – Exempt – Law 3. Bill of Lading which clearly states that the commodity hauled is exempt commodity. Highlighted the exempt commodity portion 4. Claim form - clearly explains to read the instructions carefully before filling the form. Attached is the claim form for your reference. Please acknowledge once you receive this. Thank you Thank you
Initial Business Response /* (1000, 8, 2015/11/23) */
Sir,
This claim is scheduled to be paid the last week of November 2015 and has been scheduled since November 1st. We have to follow federal regulations on claim payouts. We answer our phones all day during our business hours X:XX-X:XX cst. We...
reply to every voicemail and email. Please feel free to email or call us any time for information about this claim.
Thank you,
[redacted]
Vice-President
Liberty National Financial Corp.
(XXX) XXX-XXXX
(XXX) XXX-XXXX fax
[redacted]@freightbonds.com
Initial Consumer Rebuttal /* (3000, 11, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of today XX-X-XX we have still yet to see any response from this company. I called them on XX-X-XX to see if a check had been sent or find out just what was going on with this claim. I did talk with [redacted] at 10:39 am, he took my information and claim number and said he would transfer me to the claims dept. and did so at 10:44 am, I was on hold until 10:57 am when [redacted] came back on the line and said that they must be busy and would give them my information and have them contact me as soon as they got off the phone. I have yet to get a call back from them. We have left 10 to 15 voice mails since we started our claim with them and we have not received even 1 call back. This issue is still not solved or completed.
Final Business Response /* (4000, 13, 2015/12/23) */
Sir,
This payment has been sent (Check# [redacted] amount $1600.00) and has been cashed by [redacted]
Thank you,
[redacted]
Vice-President
Liberty National Financial Corp.
(XXX) XXX-XXXX ext [redacted]
Complaint: [redacted]
I am rejecting this response because:We have not received payment
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Liberty apologizes for sending conflicting signals to the complainant. Our heart is with the truckers and
we understand their importance to the US economy. We also understand that timely payment for
truckers affects their economy. Here is a little more detail on the claims process. Many BMC-85
trustees have complained to the FMCSA about the length of time it takes (30 days) to effect cancellation
on a defaulting broker after the trustee sends its notice of cancellation. This is entirely because once a
broker fails to pay and cannot immediately make it good, very often the one bad claim is rapidly
followed by many more. It is common for a financially failed broker to rack up more than $100,000.00 in
claims just within the 30 days between the trustee’s request for cancellation of the broker’s authority
and the actual cancellation by the FMCSA. This was the case here.
In these situations, the US Code governs our duties in the case of a financial failure of a transportation
broker. The trustee must advertise for claims submissions for a 60 day period and, where total claims
exceed $75,000.00, each one is pro-rated. In this statutory frame-work, a trustee cannot pay any claim
before the 60 days expires because the pro-ration formula would keep changing. It would not have
mattered if the complainant’s claim was the first or last, it could not have even been calculated until all
timely claims were accounted for. Unfortunately, it appears that on October 24 the complainant called
and was merely told (based partially upon a form letter that complainant never actually received) that
her claim was “denied” with no further explanation. As I understand it, in a second phone call that same
day, the complainant was informed that her claim was not outright “denied” but that it would be prorated.
I understand that confusing messages do not breed trust and we again apologize for the
confusion we created.
That said, there were 60 timely submitted claims against this particular broker including the
complainants. Liberty does not and will not make a practice of providing detailed financial information
via this public forum, however, and will not provide specific information on the other claims filed against
this broker’s trust fund. However, by the time this answer posts, the complainant should have already
received her check for payment from Liberty. If the complainant would like further information on the
actual total amount of claims made within the 60 day period, and how we calculated her prorated
amount, we welcome her to email us with that request, and we will route her to the individual can
provide that information.
Again, the complainant should have had an easier experience in obtaining payment. We apologize that
she did not, and we are making changes to avoid this problem in the future
Complaint: [redacted]
I am rejecting this response because:It is the same exact response/information they sent on 10/4/17. So clearly Liberty National Financial Corp. cannot explain to me why they will not pay. Kind of a fraud for a company and would stay far away.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:In response to your most recent correspondence, both forms look alike because they are the exact same form as you can clearly see from the examples I sent in my previous response. My contract clearly states...
“Trustee shall not be liable for payments of any of the damages hereinbefore described which arise as the result of any contracts, agreements, undertaking, or arrangements made by the Trustor for the supplying of transportation after the cancellation of this Agreement, as herein provided, but such cancellation shall not affect the liability of the Trustee for the payment of any such damages arising as a result of contracts, agreements, or arrangements made by the Trustor for the supplying of the transportation prior to the date such cancellation becomes effective” Furthermore, the contract doesn’t indicate that Liberty National Financial Corp would withhold funds for any length of period after cancellation. Per instruction from Andrew I was to send my cancellation for the $75k bond, page 2 from my contract and a [redacted] cancellation fee. Upon my conversation with your representative, I was informed that my cancellation documents had not been received. I checked the tracking number to verify the status of the package and found that it indeed had been delivered. I then checked the cashier check number with my bank and found that it indeed had been delivered, contrary to your representative statements. So if the incorrect cancellation form was sent, then why would Liberty National Financial Corp cash my check and not inform me that they need my [redacted] form? I am not responsible for Liberty National Financial corps inability to instruct their employees on the correct cancellation methods. I will put my [redacted] cancellation form in the mail no later than [redacted]. I will fill out the form Andrew emailed me; however I will not send [redacted] cancellation fee. I have already paid this fee as noted in the previous correspondence. I am looking to have my full [redacted] refunded to me in a timely manner of 14 calendar days or less. Thank you for moving forward with refunding the funds owed and resolving this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Fox Auto Transport- [redacted]'s refund check has been mailed out, Check no. [redacted] for $10,000 on November 29th 2016 to [redacted]. The refund check was scheduled to go out end of November, anyway. Mr. [redacted] will withdraw the complaint once he...
receives the check. Thank you very much and have a great day.
[redacted],Liberty contacted [redacted] on December 18th via email and below is the response[redacted], The check that was written out to you returned as not deliverable as addressed. IT was mailed to the address your provided in the email. Below is the address it was mailed to. Please email us the correct address to mail the check back. Thank you and Happy Holidays!Liberty received a response from [redacted] and below is their communicationHello!It is very weird that the check that you mailed has been returned to you as not deliverable. I receive all my mail every day and never had a problem as such.The address is correct. I will come to your office tomorrow to pick up my check, it is not necessary for you to send it again to me. Please keep the check in its original envelope, the one that was returned back to you by mail service. Thanks,[redacted] Also please refer to our response dated 12/14/2017 about the prorated amount. Attached find the check that was returned. You were notified of this and came to our office to pick up the check. Find the check number and your signature on the back of the check. The check went out in December. You picked it up and cashed it in December. Thank you
Complaint: [redacted]
I am rejecting this response because:
they are purely lying. none of what they responded back to you is true. first of all the vehicle are to be billed so what does the uship code has to do with us? that is between the customer and the broker.
Sincerely,
[redacted]