Lieberman Management Services, Inc.

Mr*** contacted LMS on December 28, stating that the outstanding balance on his account should not be on the account since it is from the previous owner The agent that took the call
advised him to call the Association attorney regarding the balance On December 29, Mr*** contacted our office again and was forwarded to the Regional Director The Regional Director spoke with Mr*** on December 29, and reviewed his account with him and advised that we would investigate but it seemed as if the outstanding balance should have been collected at the closing from the previous owner The owner that we would check into the issue and that he did not have to pay the outstanding balance until this matter was resolved After the holiday on January 5, we then reached out to the title company *** *** *** since they should not have provided a clear title without all the monies being collected at the closing *** *** advised us that this would take at least 2-weeks to investigate which was relayed to the owner Owner called back on January 26, to check on the status and spoke with Resident Services which was in turn forwarded to the Regional Director for an update The Regional Director provided an update to the agent and on January 27, the owner was called to advise that we had not heard from the title company and would follow up with them On February 1, 2016, we spoke with the title company and they had not provided an update just that they were still working on the issue We called and emailed the ***'s on February 1, and advised them of the status and asked if they had any paperwork readily available so that we could expedite this matter Later that day Mrs *** faxed over the HUD-statement which was forwarded to *** *** *** for review On February 11, 2016, LMS received the outstanding funds from the attorney/title company that handled the closing and the funds were applied to the outstanding balance Attached is a copy of the account ledger reflecting a zero balance and the account is current

Charging a fee for a legally required assessment status letter is a standard practice with community association managers in Illinois and other markets nationwide, and not specific to our marketFees may vary in
different metropolitan areas, and our fee for a Paid Assessment Letter is comparable with those charged by other Chicago area property management companiesTo clarify, the requestor paid out of pocket $for the Paid Assessment LetterThe other $Paid Assessment letter charge is a buyer's charge, collected at closingChicago market pricing for a Paid Assessment letter ranges from $100- with a market average of $By statute, the Association has days in which to respond to a request for assessment statusRealizing this is not practical, the industry standard response time is between 5-business days for a standard price ranging from $100-Most management companies offer to complete items in a faster time frame for an addtional charge, known as Rush Processing, ranging from $- $depending on turn aroundThe majority of files at our offices are not processed with Rush Processing, as those firms have planned for their clients needs in a more timely fashionHowever, to accommodate the last minute requests, our firm and others offer accelerated processingAccelerated processing means that other standard process files are temporarily set aside to work on the accelerated files to accommodate their specific closingThe extra cost covers addtional labor costs incurred to process last minute files
Specifically this file was not opened until the requestor placed an order on February with a March closing date, or business daysThe requestor had the option to move their closing back a few days if they wished to not pay an accelerated fee, but they elected to pay the fee up front, knowing that the product would be delivered in time for their clientThe voluntarily chose to pay the $rush fee to meet their needs
The amount charged for preparation of the documents has no direct relationship to the level of assessments paid
Regarding the $budget charge, those documents have always been available at no charge to Association members, ie: unit ownersThere is no expectation either in statutory language or in the marketplace that third parties who are not members of a Community Association are entitled to any benefit provided to unit owners, and they should pay for documents they elect to purchase

I have had this Management company for years, never really liked or disliked them until it came time to move out, it was over in move in / move out fees, and penalties, and just huge hassle, but whatever, roll with it cause its all you can doThen came the Fraud and theft done by them, I have direct debit setup to pay my monthly assessments, and low and behold a week after im out my assessment bill was all of a sudden over grand! I got billed for the entire move again on top of my assessments!! Called for an answer as to why they were charging me almost to move out of my place and the manager was "out to lunch" These guys are crooksim sure this will be fixed, but who knows how much time, and effort I will have to spend to get MY money back that they stole

Billing services are terribleVery fast in collecting charges without due process

Initial Business Response /* (1000, 5, 2014/06/25) */
Contact Name and Title: ** *** Prop Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lmsnet.com
A board member will be walking with the landscaper on 6-25-(weather permitting)This meeting had been scheduled for a few
weeksThe purpose of the meeting is to evaluate dead trees in the communityAfter the meeting, the landscaper will make a proposal to remove the trees
The board needs to have a meeting in person and include all owners so the board can decide if the proposal is accepted or not, and whether there is enough money in the budget to remove the treesThe next meeting is scheduled for 8-21-
In light of this complaint, I will ask the landscaper to specifically review this tree and determine if it is a danger and should be handled differently than normalAs soon as I hear anything, I will notify the owner in writing
The landscaper did look at the tree the owner was fearful of today, 6-25-and advised it is not an emergency type of situation to removeThe owner was mailed a letter today notifying him of that
Initial Consumer Rebuttal /* (3000, 7, 2014/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just want to know when the tree is slated to come downI have tried to get this answer many times and no one can answerThank you
Final Business Response /* (4000, 15, 2014/08/13) */
On Friday, August 8, 2014, the stump was ground and a seed blanket was placed in the area as well
Final Consumer Response /* (4200, 13, 2014/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The stump is still in place, needs to be removed

This is a terrible property management company They falsely claimed I did $damage to the common area when I moved out I plan on running for the Board next year in hopes of getting this property management company fired from representing our association

One of a management companies primarily responsibilities to a community association, is to enforce the
Association's Rules and Regulations. Management is not the decision make in the process, nor does it receive any of the proceeds from any fines. The Board of Directors of the association is the final arbitrator of its Rules issues and the community receives the funds from the violation fine process. In addition to enforcement, the management company is also responsible to assist the Board in the fair handling and due process of any violation issues. In this case of the guest parking violations by *** ***, we feel that this matter was handled according to the Rules and Regulations of the community (approved by the Board of Directors of the community) and proper due process procedures were followed.
In detail, the complaint from *** ***, the first violation was reported by a Board member on 8/19/for this unit owner's navy blue Passat, (plate #***). The violation occurred from 8/19/2016, 8/20, 8/21, 8/and 8/23. The car was parked in visitor parking continuouslyThey parked in guest parking again with another vehicle (Silver *** - plate # *** ***) on 9/1/2016, 9/23, 9/24, 9/and 9/26. Per the rules and regulations:
Resident use of guest parking spaces is permitted from 10:p.mto 7:a.mSunday through Thursday only.
2. Posted parking regulations shall serve as written warning of required parking procedures so adopted by the AssociationParking violators will be towed without prior written warning
Where a fine is imposed, it shall be in the amount of $for a single incident of violation and then the additional sum of five dollars ($5.00) per day for a violation of a continuing nature until the violation has been corrected and the Association has received written notice of the correction
As approved by the association legal counsel, the posted signs serve as a first warning (in addition to the printed rules and regulation), the owner was sent a violation letter on 9/in response to the August violations and they were invited to attend a hearing on 10/to discuss the matter. They failed to attend this hearing. In absentia, the fine of $was imposed for the August violation - $fine, plus $for the continuous dayThey also imposed a $fine for the September violations - two separate days ($each) plus three continuous days ($each for a total of $15)
The two determination letters (one for the August violations and the second for the September violations) were sent to this owner that stated that the Board's decision is final, pursuant to the governing documents for the Association. It did not state that the owner could not dispute the fines, or come before the Board at a future meeting. In response to the letters, the owner did not follow the offered options to dispute the violations and opted to contact the Revdex.com instead of contacting Lieberman first for additional information or to inquire as to procedures on how they he could go about disputing the fines
Due to the limited guest parking available, this Board is very strict on how they handle visitor parking violations. When a violation letter is sent, and an owner fails to attend the next meeting for a hearing to dispute it, the Board will impose the finesAs the managing agent, we are unable to reverse the fines, however the owners may dispute their use of guest parking at a hearing at the November 15th meeting at 6:PM, at which time the owners may directly address the decision makers, the Board of Directors, to dispute matter

[redacted],We are in receipt of your response.   As we indicated yesterday to you during multiple calls to our offices, per the Illinois Condominium Property Act, the response to the questions are provided by the Board of Directors of the condo association, and Lieberman Management as the agent (we are not the Board), cannot modify the Board's response without direction and approval by the Board of Directors. We understand the urgency of the request, and we are actively working on this issue today.  Thank you.

Initial Business Response /* (1000, 5, 2014/08/14) */
We are very sorry that this issue has taken so long to correct. We accept full responsibility for the error and should have immediately issued a refund. Unfortunately, we had an administrative mix up and the refund wasn't issued when we...

thought. A check has been issued and sent by Federal Express for delivery on August 14th. We again apologize for the delay and hope that this matter has been fully resolved to the client's satisfaction.

Initial Business Response /* (1000, 5, 2015/06/10) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lmsnet.com
The customer's request to have their March 2015 late charge waived on their account was sent to the Board of Directors and reviewed at...

the May 2015 board meeting.
We previously sent the customer an email on 4/22/2015 to notify them of this process. After careful review and consideration, the Board of Directors declined their request, based on their account history, as the customer has had late charges removed from their account in the past.
Please remember that we are the property management company and can only waive or remove fees at the approval and direction of the Board of Directors.
When the customers payment was made on-line through [redacted] the amount may pull from the customers bank account the same day, but it does not post that same day, per the Paylease website.
Thank you,
[redacted] Property Manager
[redacted] of [redacted]
Homeowners Association
Initial Consumer Rebuttal /* (3000, 7, 2015/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Is it acceptable that my payment cleared on the 10th of the month and the association waited to post it until the 11th and charge me a $25 late fee?
I received a generic response that payments are not posted on weekends or holidays. March 10th was a Tuesday, clearly not a holiday or weekend. I also received a letter that they denied my request ONLY after I submitted a complaint to the Revdex.com. There was no careful consideration as stated or response. They stated they removed previous late charges from my account. The previous late charge was removed for the exact SAME reason as this time. My payment cleared on the 10th and they did not post it until the 11th and charged me a late fee. It was removed last time. Why is this time different?
I understand that payments are due on the 1st of the month but late fees are not assessed unless received after the 10th. If the payment clears from my account on the 10th, it is paid. I find it very deceitful to post it the next day and charge me a fee. I made the payment days before the 10th and it cleared on the 10th. It states on the payment slip as well that late fees are charged after the 10th of the month.
I have my bank statement that clearly shows it went through on TUESDAY, March 10th and will submit if necessary. Community trust credit union is the bank my account is at (Phone number XXX-XXX-XXXX.
Thank you for your time,
[redacted]
Final Business Response /* (4000, 9, 2015/06/26) */
Contact Name and Title: [redacted],PM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lmsnet.com
The customers request was previously submitted to the Board of Director's. The Association's Board of Director's denied the owners request to waive the late fee. As the managing agent for the association, we are unable to waive the fee without approval from the Board of Director's. We must follow the direction of the Board in this matter. Thank you

Charging a fee for a legally required assessment status letter is a standard practice with community association managers in Illinois and other markets nationwide, and not specific to our market. Fees may vary in different metropolitan areas, and our fee for a Paid Assessment Letter is comparable...

with those charged by other Chicago area property management companies. To clarify, the requestor paid out of pocket $150 for the Paid Assessment Letter. The other $25 Paid Assessment letter charge is a buyer's charge, collected at closing. Chicago market pricing for a Paid Assessment letter ranges from $100- 200 with a market average of $162. By statute, the Association has 30 days in which to respond to a request for assessment status. Realizing this is not practical, the industry standard response time is between 5-10 business days for a standard price ranging from $100-200. Most management companies offer to complete items in a faster time frame for an addtional charge, known as Rush Processing, ranging from $50 - $200 depending on turn around. The majority of files at our offices are not processed with Rush Processing, as those firms have planned for their clients needs in a more timely fashion. However, to accommodate the last minute requests, our firm and others offer accelerated processing. Accelerated processing means that other standard process files are temporarily set aside to work on the accelerated files to accommodate their specific closing. The extra cost covers addtional labor costs incurred to process last minute files. Specifically this file was not opened until the requestor placed an order on February 23 with a March 4 closing date, or 8 business days. The requestor had the option to move their closing back a few days if they wished to not pay an accelerated fee, but they elected to pay the fee up front, knowing that the product would be delivered in time for their client. The voluntarily chose to pay the $125 rush fee to meet their needs. The amount charged for preparation of the documents has no direct relationship to the level of assessments paid. Regarding the $25 budget charge, those documents have always been available at no charge to Association members, ie: unit owners. There is no expectation either in statutory language or in the marketplace that third parties who are not members of a Community Association are entitled to any benefit provided to unit owners, and they should pay for documents they elect to purchase.

There are some misstatements presented in the complaint submitted. The [redacted] Homeowners Association was awarded possession of [redacted] Court, Plainfield, IL as part of a judgment against the home for non-payment of assessments in the amount of $4,650.75. Lieberman Management has at no...

time rented the home, nor made any profit from same. The [redacted] Homeowners Association had legal possession of the home, cleaned it, caused repairs to be made, hired an agent to manage the rental, and proceeded to rent the home. Lieberman Management did not rent the home and at no time had possession of the home. We did receive rent checks in the mail from the tenant and any monies collected as part of that rent were forwarded to the bank and applied to the balance on the account. Per Statute:   (735 ILCS 5/9-111.1)     Sec. 9-111.1. Lease to bona fide tenant. Upon the entry of an eviction order in favor of a board of managers under the Condominium Property Act, as provided in Section 9-111 of this Act, and upon delivery of possession of the premises by the sheriff or other authorized official to the board of managers pursuant to execution upon the order, the board of managers shall have the right and authority, incidental to the right of possession of a unit under the order, but not the obligation, to lease the unit to a bona fide tenant (whether the tenant is in occupancy or not) pursuant to a written lease for a term which may commence at any time within 8 months after the month in which the date of expiration of the stay of the order occurs. The term may not exceed 13 months from the date of commencement of the lease. The court may, upon motion of the board of managers and with notice to the evicted unit owner, permit or extend a lease for one or more additional terms not to exceed 13 months per term. The board of managers shall first apply all rental income to assessments and other charges sued upon in the eviction action plus statutory interest on a monetary judgment, if any, attorneys' fees, and court costs incurred; and then to other expenses lawfully agreed upon (including late charges), any fines and reasonable expenses necessary to make the unit rentable, and lastly to assessments accrued thereafter until assessments are current. Any surplus shall be remitted to the unit owner. The court shall retain jurisdiction to determine the reasonableness of the expense of making the unit rentable. (Source: P.A. 100-173, eff. 1-1-18.)  The Association leased to a bona fide tenant and collected rent from same. The lease started in February 2017 and continued until October 2017. During this time the Association collected the rent and any and all monies received were applied as required by statute. The rent paid the past due assessments and charges awarded by the Court on October 9, 2015. This was stayed to February 8, 2016. The eviction with the Will county Sheriff was on July 28, 2017. At that time, items were removed from the home per our eviction order. As of early January 2017, repairs had been made to the home, cleaning had been performed, and the home was listed for rent.   The Association rented within the eight months required by law. The term of the lease was for thirteen months. We are then permitted to put rent monies to expenses to make the unit rentable. Any additional monies collected would go towards to the assessments after the judgment. There was no surplus. When the tenant moved out in October 2017, [redacted] still had a balance on the account and the Association had not yet been made whole. Please review the statue which allows the Association to both rent the home and become whole. There is nothing that says that if the Association attempts to rent the home to lessen the balance that the Association will no longer be able to collect the six months amounts listed in the Illinois Condominium Property Act. Per State Law:  Sec 18.5 (g-1) The purchaser of a unit of a common interest community at a judicial foreclosure sale, other than a mortgagee, who takes possession of a unit of a common interest community pursuant to a court order or a purchaser who acquires title from a mortgagee shall have the duty to pay the proportionate share, if any, of the common expenses for the unit that would have become due in the absence of any assessment acceleration during the 6 months immediately preceding institution of an action to enforce the collection of assessments, and the court costs incurred by the association in an action to enforce the collection that remain unpaid by the owner during whose possession the assessments accrued. If the outstanding assessments and the court costs incurred by the association in an action to enforce the collection are paid at any time during any action to enforce the collection of assessments, the purchaser shall have no obligation to pay any assessments that accrued before he or she acquired title. The notice of sale of a unit of a common interest community under subsection (c) of Section 15-1507 of the Code of Civil Procedure shall state that the purchaser of the unit other than a mortgagee shall pay the assessments and court costs required by this subsection (g-1).  Per Statute, if the Association collects the money, you would have no obligation to pay the six months amount. The problem here is that they didn’t collect all the money. As of January 17, 2018, prior to your first payment (and before we had gotten paperwork on the transfer in ownership), the balance on the former owner’s account was $4,457.69.   The Association is entitled by State Law and the judgment obtained to collect on the former owner’s balance. There is nothing in the law that states if we collect some of the money the buyer doesn’t have to pay. The requirement is that if we collect all of the money, the buyer doesn’t have to pay. The Association still had a significant balance on the account at the time of sale. When an owner purchases a home without obtaining a paid assessment letter, they cannot be guaranteed that the balance has been paid. As a purchaser at a foreclosure/ sheriff’s sale, you should have been made aware that you are responsible for those costs that are specifically designated to be awarded to the Association by State Law, and you clearly are responsible for costs incurred after the sale. Additionally, the Board has a fiduciary duty to all owners to collect the amount provided for by State Law. The Association will already have to write off $2,269.50. They should not have to reduce the amount they are required to collect by Law to benefit one owner to the detriment of 681 owners. Per The Illinois Condominium Property Act, Section 18.5 Master Associations, “In the performance of their duties, the officers and members of the board, whether appointed by the developer or elected by the unit owners, shall exercise the care required of a fiduciary of the unit owners.” Forgiving money that the Association is entitled to would be a violation of their fiduciary duty.   Additionally, as of this response, you have not paid any of the amounts required by State Law- that you have been aware of for almost two months. Under the Association’s Collection Policy, a balance such as yours should have been turned over to the Association’s attorney for collection. Lieberman has explained these charges to you via email several times, but failure to make payment will force us to turn this over to the Association’s Attorney per the Board Collection Policy. Please be aware, any costs incurred by the Association to collect these State law required amounts will be charged back to you as well. Due to your dispute, we have been giving you additional time to make payment. Unfortunately, we can not provide any more extensions. Please be aware- your account, per the Association's Collection Policy will be turned over to the Attorney on March 31, 2018. We are sorry that we cannot waive these amounts, but the Association is entitled to this money by State Law and the Association's attorney reviewed this and determined that these amounts are due and owing. Please make payments, or make a request for a payment plan so that we can avoid additional costs.

Per the Rules & Regulations of the association, they are entitled to collect a $1,500 security deposit when owners are moving out to cover any damage that is done or not repaired outside by the owner. Mr. [redacted] had...

his inspection done by a private company and there were a few items that Mr [redacted] wanted the association to fix (like the deck, sky light and ceiling damage from the sky light), We advised owner that all of these items are an owner responsibility and not the associations. The new owner that purchased this unit was asking the association to fix these items and the association advised the same, but new owner still wanted the association to fix them, We advised again that this should be between current and former owner and should have been negotiated at the closing. We sent letters advising the former owner that we will hold the deposit until this situation is resolved and if association needed to fix these items, we will use the money from the deposit to pay for it. The current owner didn't respond whether or not they will proceed with repairs or go after the former owner. . The association did complete the repairs and deck staining and the letter was sent to the owners advising that the charge will be $495 for association to take care this and the owners will be charged for it. At this time, we did a billing to all owners including former owners that were responsible for the decks. Mr. [redacted] was charged $495 and we are preparing $1,005 refund check to be mailed to Mr. [redacted] next week which is the difference from the original deposit minus the charges for the repairs. Please note that the management company also does not have the authority to release the payment/refund without the Board approval which has just been given.Thank you.

Complaint: [redacted]
I am rejecting this response because: the issue has not been resolved. Once the issue has been resolved to our satisfaction we will accept your response, however until that occurs consider this issue open as Lieberman has not delivered what we had paid for at this point. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/10) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lmsnet.com
The customer's request to have their March 2015 late charge waived on their account was sent to the Board of Directors and...

reviewed at the May 2015 board meeting.
We previously sent the customer an email on 4/22/2015 to notify them of this process. After careful review and consideration, the Board of Directors declined their request, based on their account history, as the customer has had late charges removed from their account in the past.
Please remember that we are the property management company and can only waive or remove fees at the approval and direction of the Board of Directors.
When the customers payment was made on-line through [redacted] the amount may pull from the customers bank account the same day, but it does not post that same day, per the Paylease website.
Thank you,
[redacted] Property Manager
[redacted] of [redacted]
Homeowners Association
Initial Consumer Rebuttal /* (3000, 7, 2015/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Is it acceptable that my payment cleared on the 10th of the month and the association waited to post it until the 11th and charge me a $25 late fee?
I received a generic response that payments are not posted on weekends or holidays. March 10th was a Tuesday, clearly not a holiday or weekend. I also received a letter that they denied my request ONLY after I submitted a complaint to the Revdex.com. There was no careful consideration as stated or response. They stated they removed previous late charges from my account. The previous late charge was removed for the exact SAME reason as this time. My payment cleared on the 10th and they did not post it until the 11th and charged me a late fee. It was removed last time. Why is this time different?
I understand that payments are due on the 1st of the month but late fees are not assessed unless received after the 10th. If the payment clears from my account on the 10th, it is paid. I find it very deceitful to post it the next day and charge me a fee. I made the payment days before the 10th and it cleared on the 10th. It states on the payment slip as well that late fees are charged after the 10th of the month.
I have my bank statement that clearly shows it went through on TUESDAY, March 10th and will submit if necessary. Community trust credit union is the bank my account is at (Phone number XXX-XXX-XXXX.
Thank you for your time,
[redacted]
Final Business Response /* (4000, 9, 2015/06/26) */
Contact Name and Title: [redacted],PM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lmsnet.com
The customers request was previously submitted to the Board of Director's. The Association's Board of Director's denied the owners request to waive the late fee. As the managing agent for the association, we are unable to waive the fee without approval from the Board of Director's. We must follow the direction of the Board in this matter. Thank you

The Board of Directors of Yorkbrook Condominium Association instructed Lieberman Management Services to hold back $100 of their moving deposit for this unit due to damages caused by the owner during their move in the common area. The homeowner had a move out scheduled for Wednesday, March 29th. Mrs...

[redacted] was the only person with a move scheduled for a move in or out during that week. The damage that the board of directors found was on March 30th. Mrs [redacted] emailed her dispute to the board of Directors. Her dispute was reviewed by the board of Directors and denied, again by the Board of Directors. Lieberman Management Services acts on behalf of the Board of Directors. Mrs [redacted] has been notified that if she would like to further contest this violation she can schedule a hearing with the board of Directors for their next meeting in August. Thanks!

Mr. [redacted] contacted LMS on December 28, 2015 stating that the outstanding balance on his account should not be on the account since it is from the previous owner.  The agent that took the call advised him to call the Association attorney regarding the balance.  On December 29, 2015 Mr....

[redacted] contacted our office again and was forwarded to the Regional Director.   The Regional Director spoke with Mr. [redacted] on December 29, 2015 and reviewed his account with him and advised that we would investigate but it seemed as if the outstanding balance should have been collected at the closing from the previous owner.   The owner that we would check into the issue and that he did not have to pay the outstanding balance until this matter was resolved.  After the holiday on January 5, 2016 we then reached out to the title company [redacted] since they should not have provided a clear title without all the monies being collected at the closing.  [redacted] advised us that this would take at least 2-3 weeks to investigate which was relayed to the owner.   Owner called back on January 26, 2016 to check on the status and spoke with Resident Services which was in turn forwarded to the Regional Director for an update.  The Regional Director provided an update to the agent and on January 27, 2016 the owner was called to advise that we had not heard from the title company and would follow up with them.  On February 1, 2016, we spoke with the title company and they had not provided an update just that they were still working on the issue.  We called and emailed the [redacted]'s on February 1, 2016 and advised them of the status and asked if they had any paperwork readily available so that we could expedite this matter.   Later that day Mrs [redacted] faxed over the HUD-1 statement which was forwarded to [redacted] for review.  On February 11, 2016, LMS received the outstanding funds from the attorney/title company that handled the closing and the funds were applied to the outstanding balance.  Attached is a copy of the account ledger reflecting a zero balance and the account is current.

Initial Business Response /* (1000, 5, 2014/06/26) */
Contact Name and Title: [redacted] Property Mgr
Contact Phone: [redacted]
Contact Email: [redacted]
Spoke to owner, [redacted] on 6/25/2014. There was no charge for any common Area AC as she claims in her complaint. The...

owner never contacted me regarding a AC repair she claims we billed her for in a common area prior to the complaint on the Revdex.com. However, there was a charge for a smoke detector battery emergency after hour call for $30 - but it was not her unit. The charge had hit her account in January 2014. She called me in February and explained it was a mistake that it was her neighbor's unit not hers. I apologized then and told her we will remove the charges. The charge has since been credited to her account back in March 2014. There are no more errors on her account or monies that need to be refunded. I also explained that there were no "common area" charges on her account. She stated to me that she will call the Revdex.com and have this removed.

While we appreciate the position of Ms. [redacted], Lieberman Management [redacted]s, as the Managing Agent, does not have the authority to authorize any additional work.  The authority is with the [redacted] Association Board of Directors and there is a legal process that needs to be followed, which includes reviewing the proposal for the driveway, at the next Board meeting in September.  To have the interior repair reviewed at the same meeting; Ms. [redacted] needs to follow her Association’s protocol of submitting the request in writing either by email at [redacted]@lmsnet.com or sent by mail to: [redacted] Association, 25 [redacted].  We encourage Ms. [redacted] to submit any and all information she would like reviewed by the Board including the request for a hearing if desired as soon as possible, so her hearing can be scheduled at the same September meeting. Ms. [redacted] is welcome and encouraged to attend that meeting to discuss the details with the Board.

This management company is awful and I feel that they have no regard for the residents in our complex. We have concrete repair work going on in our complex in Wheeling, Illinois. No notices of the pending work were posted anywhere in the complex. On June 7, 2016, the contractor demolished several patios and BOTH entrances/exits to 1165 Pleasant Run. No notices of the demolition were posted. To get into the building, residents had to step up approximately 10-12 inches after walking through uneven rocks and gravel. The contractor and/or management company finally put up caution signs the day AFTER the entrances/exits were demolished. I am handicapped and use a walker and the property manager is well aware of that and so are all the board members. It took me 3 days to get them to build a ramp, which they did out of very cheap plywood and the ramp collapsed on 6/23/16 due to rain on 6/22/16. I have had to use my patio entrance to gain access to my unit. The management company told me that the property manager and a board member had been in touch with me. Total lie-no phone calls to me either at home, work or my cell and no e-mails either. If I lived on the 2nd floor, there would have been no way for me to get into my unit. This is complete and total negligence on the part of the management company who should be supervising the work being done.