Lieberman Management Services, Inc.

Complaint: [redacted]
I am rejecting this response because:
First, I verbally discussed with the closing department at LMS regarding the types of repairs that the closing deposit would cover.  I was informed that it would cover any damage that occurred during the moving process and that I would receive written notice within 30 days of closing of any damage.  I submitted my new address to LMS and I have never received anything in writing.
Second, I have told Mr. [redacted] on numerous occasions that I was never notified in writing or verbally of any damage due to the move.  The only damage noted was items that LMS concedes is outside the scope of the association (skylights) or regular maintenance of the association property (decks).  I have given LMS my updated address verbally and via email many times.  (document 2015-05-08) They are acknowledging here that the staining and repairing to the deck did not occur during the move out.  In the 10 years that I lived at [redacted] Court, the association periodically came out to stain and repair the decks.  This was a maintenance issue.  Again, has nothing to do with a move out deposit.
Third, note on the document named “2015-10-27 Message” the conversation with [redacted] (look at date July 17, 2015 and follow ups on the same document) stating that the board agreed with my position that the repairs were the responsibility of the new owner.  And that once the letter was mailed, that I would receive my deposit.  
Sincerely,
[redacted]

Management for the association is replying to the complaint although the owners compaint is with the association and not management. Management takes direction from the Board of Directors for the [redacted] Association. Mr. [redacted] brought the matter of the water entering her garage to the...

association in March of 2014 and was advised the driveway would be inspected in the spring of the ame year. The Association requested a proposal from the asphalt vendor an the work was done the same year. There was a delay in the work being complated due to the neighbor in the adjoining unit not having moved his vehicle when the work was scheduled There were no calls received from the owner in 2015 relating to the driveway. The owner then contacted the association on September 7th of 2016 noting the following: Owner stating sidewalk is so low that rain water is flowing into his garage. Owner stating sidewalk and drive way may needs to be leveled. Owner was provided with the following reply on thr same day of her call to management: Update per PM on 9/7: Please advise the owner that any work that was or is being completed on the property, such as concrete and asphalt work, was approved months ago, as well as permits having been pulled for the work on those addresses so unfortunately there is no further work in those areas being scheduled moving forward in 2016. PM will add owners address to a list for 2017 work to be reviewed for possible work next year.Owner was emailed the update above.Owner then contactd management on 6-29-17 @ 12:54pm and stated the following: Owner Mr calling reporting they are currently working on the sidewalks and would like for his driveway to be looked at. States its on a slant where its causing the water to drain into his garage.UPDATE: PM Please advise the owner that we are not replacing any driveways this year but all driveways are being sealcoated this year. Owner was updated the same day of her call: Contacted Owner left vm. On 6-30-17, the owner called back at 12:14pm and stated the following: [redacted], she stated yesterday her husband called because water is going into her garage. She stated message was left on her answering machine that no work will be done. She stated water is going into garage and is damaging the foundation of the building. She stated water is crumbling wall. She stated her homeowner insurance advised they will not cover foundation since she has notified association and they will not repair. Management replied the same day: Advised foundation is owner responsibility. Owner stated it is not her responsibility if association neglects to correct problem.PM went to owners unit the same day and took pictures and met with both owners, Mr. & Mrs. [redacted]. Mr. [redacted] was advised that PM was there to take pictures and woud fwd the pictures to the asphalt vendor to review and ask the vendor to visit the unit to inspect the issue. PM recalls owner, Mrs [redacted] being threatening as she addressed PM about the problem. PM returned to the clubhouse, emailed the pictures of the driveway and the marks on the wall noting where the water entered the unit to the vendor for review. Vendor replied: I will get eyes on it and circle back with you next week.On 7-7-17,  the asphalt vendor emailed management: We took a look at this so called problem area today.The patch it self looks good and seems to be fairly level with the garage floor. It does not appear to be pitched back towards the garage. The garage encompasses three garages and is identical across each threshold. Please refer to the photos attached. Let me know if you have any questions. PM replied the same day to the asphalt vendor: What do you attribute the water going into the garage? When I looked at it, the patch that was installed appeared to be higher than the concrete threshold of the garage entrance. Perhaps you have someone on staff to shoot the grade to make sure. 7-12-17 @ 10:25am - Owner called management: [redacted] requesting the Vendor who previously inspected the driveway and said there was NOT a drainage problem. Since the rains since last evening her garage is flooded. She would appreciate this inspection to take place as soon as possible to see the results of the rains. UPDATE per the PM (ST) on 07/12/2017 @ 12:46 pm Please advise the owner that the PM had already spoken to the vendor last week and advised that something needed to be done as there is indeed a higher area that is allowing the water to enter the garage. The vendor noted that he would be back out to review again and see if they are able to heat the area to compact it down. Today, after receiving the owners call, the PM sent the vendor an email asking when he'd be back out: Here is his response: I am going to go look again and bring a level to come up with what needs to be done. Thursday July 13, 2017 @ 10:49 am OUTBOUND call to [redacted] @ [redacted] advised of the above information She is very upset as she has reported this in 2014 and it has not yet been resolved. Assured [redacted] the PM is definitely on top of this issue and will see it through until resolved. [redacted] expressed her appreciation for being advised something is being done UPDATE per the PM (ST) on 07/13/2017 @ 11:21 AM Let the owner know that the vendor and PM will be meeting at the unit on Tuesday, July 18th. We need to be at two units so I'm not sure of the time but it will be between 10:30 and 11am. Thursday July 13, 2017 2:27 pm OUTBOUND call to [redacted] @ [redacted] voice mail message advising the PM and Vendor will be meeting on Tuesday July 18, 2017 between 10:30 and 11:00 am. see IR dated 6/30/2017 7-18-17 - 11:11am - Owner calls management: [redacted] she stated she was told vendor would be at her unit between 10:30-11:00.Property manager is contacted. Call to PM ST [redacted] Paving was at unit this morning and will provide report. She stated there is a wall in garage that needs repair due to water damage and it has not been inspected. Forward to PM Update 7/19/17 per PM ST Interior repair would be the owners responsibility. Call to [redacted] advised per PM interior damage is owner responsibility. She stated it was not her responsibility. She stated her insurance company [redacted] told her that since this had been going on since 2014 and LMS neglected to fix the problem driveway that the driveway and interior damage is LMS responsibility. She stated [redacted] told her if LMS does not fix driveway and wall damage to contact the Revdex.com. Advised will forward to PM. Update 7/20/17 per PM ST Please advise her that we did address the issue by replacing the portion of the driveway right in front of the garage door last year but it didn't seem to do the trick so she cannot say that we did not attempt to fix the matter. I likened this to a roof leak and any interior repair because this is a homeowners association would be the owners responsibility. She can provide her insurance agent with my contact information and I can provide him with the documentation to support this. Call to [redacted] left VM that we did address the issue by replacing the portion of the driveway right in front of the garage door last year but it didn't seem to do the trick so she cannot say that we did not attempt to fix the matter. I likened this to a roof leak and any interior repair because this is a homeowners association would be the owners responsibility. She can provide her insurance agent with my contact information and I can provide him with the documentation to support this. Provided PM extension number 7-21-17 - Pm called owner at 1:51pm and advised she was calling her back as it appears from the last call that the owner has concerns on interior coverage for the unit. PM requested a callback and left her office number. In closing, you will note from the above correspondence that the owners requests have not been ignored and PM was calling owner on Friday, 7-21-17 to advise owner that PM received a proposal for the replacement of the driveway that has been forwarded to the Board for review. Owner did not return the Property managers call as requested.Owner is requesting the association to repair damaged sections of drywall that she says was damaged from water entering her unit. The attached page from the associations declaration states that interior repairs are the owners responsibility as this is not a condominium association but rather a Homeowners Association. Owner has the option to place her request in writing for the Board of Drectors review and consideration at the September 2017 meeting.     Thank you, [redacted]

There is a pest control issue apparently where I reside in the Klein Creek Condo's. My car wires are being eaten and my insulation in the hood of my car is being destroyed by squires on the property. I have replaced the cords and wires under my car twice already this is the third time in a month that I now have to replace them yet again. I called the police and filed a police report due to the fact that this is the third times my car has been damaged. I spoke with the property manager she told me its nothing they could do about it bill my insurance company. I asked her what do I do once the car is repaired again and they go right back and destroy my wiring she stated report it to your insurance again. Reporting damages to your insurance company raised you premium and you insurance rate. I explained to her that this is the third time I have had to replace wires under my car and that now my engine wires have been destroyed by these animals and my gas line. she stated that it's nothing she could do, that it is a landlord tenet issue not a property issue.

One of a management companies primarily responsibilities to a community association, is to enforce the Association's Rules and Regulations.  Management is not the decision make in the process, nor does it receive any of the proceeds from any fines.  The Board of Directors of the...

association is the final arbitrator of its Rules issues and the community receives the funds from the violation fine process.  In addition to enforcement, the management company is also responsible to assist the Board in the fair handling and due process of any violation issues.  In this case of the guest parking violations by [redacted], we feel that this matter was handled according to the Rules and Regulations of the community (approved by the Board of Directors of the community) and proper due process procedures were followed.    In detail, the complaint from [redacted], the first violation was reported by a Board member on 8/19/2016 for this unit owner's navy blue Passat, (plate #[redacted]).  The violation occurred from 8/19/2016, 8/20, 8/21, 8/22 and 8/23.  The car was parked in visitor parking continuously. They parked in guest parking again with another vehicle (Silver [redacted] - plate # [redacted]) on 9/1/2016, 9/23, 9/24, 9/25 and 9/26.  Per the rules and regulations:   1. Resident use of guest parking spaces is permitted from 10:00 p.m. to 7:00 a.m. Sunday through Thursday only.     2. Posted parking regulations shall serve as written warning of required parking procedures so adopted by the Association. Parking violators will be towed without prior written warning.  3. Where a fine is imposed, it shall be in the amount of $55 for a single incident of violation and then the additional sum of five dollars ($5.00) per day for a violation of a continuing nature until the violation has been corrected and the Association has received written notice of the correction.   As approved by the association legal counsel, the posted signs serve as a first warning (in addition to the printed rules and regulation), the owner was sent a violation letter on 9/29 in response to the August violations and they were invited to attend a hearing on 10/18 to discuss the matter.  They failed to attend this hearing.  In absentia, the fine of $60 was imposed for the August violation - $55 fine, plus $5 for the continuous day. They also imposed a $125 fine for the September violations - two separate days ($55 each) plus three continuous days ($5.00 each for a total of $15).   The two determination letters (one for the August violations and the second for the September violations) were sent to this owner that stated that the Board's decision is final, pursuant to the governing documents for the Association.  It did not state that the owner could not dispute the fines, or come before the Board at a future meeting.  In response to the letters, the owner did not follow the offered options to dispute the violations and opted to contact the Revdex.com instead of contacting Lieberman first for additional information or to inquire as to procedures on how they he could go about disputing the fines.   Due to the limited guest parking available, this Board is very strict on how they handle visitor parking violations.  When a violation letter is sent, and an owner fails to attend the next meeting for a hearing to dispute it, the Board will impose the fines. As the managing agent, we are unable to reverse the fines, however the owners may dispute their use of guest parking at a hearing at the November 15th meeting at 6:30 PM, at which time the owners may directly address the decision makers, the Board of Directors, to dispute matter.

Lieberman Management Services received a letter dated April 28, 2016,  today May 2, 2016 regarding this complaint.
We understand that there was an issue regarding the $50.00 charge placed on the account of Mr. [redacted]  It is correct that this charge was placed on this account in...

October 2014 by the previous management company.  Lieberman took over this account as of January 1, 2016.  Upon investigation, we were able to credit the account and that was issued on April 18, 2016, after our Property Manager completed a thorough investigation.

Complaint: [redacted]
I am rejecting this response because:First, I verbally discussed with the closing department at LMS regarding the types of repairs that the closing deposit would cover.  I was informed that it would cover any damage that occurred during the moving process and that I would receive written notice within 30 days of closing of any damage.  I submitted my new address to LMS and I have never received anything in writing. Second, I have told Mr. [redacted] on numerous occasions that I was never notified in writing or verbally of any damage due to the move.  The only damage noted was items that LMS concedes is outside the scope of the association (skylights) or regular maintenance of the association property (decks).  I have given LMS my updated address verbally and via email many times.  (document 2015-05-08) They are acknowledging here that the staining and repairing to the deck did not occur during the move out.  In the 10 years that I lived at [redacted] Court, the association periodically came out to stain and repair the decks.  This was a maintenance issue.  Again, has nothing to do with a move out deposit.Third, note on the document named “2015-10-27 Message” the conversation with [redacted] (look at date July 17, 2015 and follow ups on the same document) stating that the board agreed with my position that the repairs were the responsibility of the new owner.  And that once the letter was mailed, that I would receive my deposit.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was not the only move scheduled for that week.  When I called Lieberman to schedule my move originally for Friday, March 31st, I was told that date was already taken.  In addition, the individual that purchased my condo moved in on April 1st.  No visual proof has ever been provided to me of any sort of damage that was caused to a "common area" by Yorkbrook, the board of directors of Yorkbrook or Lieberman.  I never e-mailed my dispute to the board of directors since I don't have any way of contacting them.  The only contact I have had regarding this dispute has been over the phone with Lieberman, so nothing could've been reviewed by the board of directors since I never submitted anything to them for their review. Lastly, when I finally spoke with Elizabeth at Lieberman last week regarding an explanation of these damages, none of this information was mentioned to me over the phone other than the fact that I can request a hearing at the next meeting in August.
Sincerely,
[redacted]

The Property Manager, [redacted] called this homeowner on May 24th and the phone number on file was not a working number.  She then called the work number and left a voicemail apologizing for this situation.  This owner should not have been turned over to the attorney as he was on...

an agreed upon payment plan.  The fees are being waived.  The owner did return the Property Manager's phone call and together they updated his contact information.  The owner thanked her for her assistance in resolving the issue.

The Property Manager, [redacted] called this homeowner on May 24th and the phone number on file was not a working number.  She then called the work number and left a voicemail apologizing for this situation.  This owner should not have been turned over to the attorney as he was...

on an agreed upon payment plan.  The fees are being waived.  The owner did return the Property Manager's phone call and together they updated his contact information.  The owner thanked her for her assistance in resolving the issue.

LMS is the worst uncaring negative management company I ever have dealt with. They are always "right", never you. So unprofessional management including the board of directors. Ready to move out

Not shocked at all by their overall rating. I wish I looked at their Yelp reviews before I moved in! If I could give them no stars, I definitely would!

VERY disappointed! Horrible, unprofessional management service. They are rude and lack empathy for their residents. Unhelpful, involved, and uncaring are perfect ways to describe them.

Shape up, LMS! After talking to many neighbors and now looking at these reviews for other properties, your residents are obviously not too happy. Isn't that what management services are suppose to be about? These bad reviews go back YEARS! Listen to your customers, take initiative, and figure out a way to improve your business.

WORST ASSOCIATION EVER!! Made 3 request for Plant change since our plants are dead around the house. I keep being told that It will be reviewed at their spring walkthrough. I guess that spring walk through had yet to happen since I moved in 2014 because nothing has been done!!! NOTHING!

I was fined for Christmas lights which were removed after being on my roof for 2 years. I removed them same day letter came still fined me!!!

Initial Business Response /* (1000, 5, 2014/03/31) */
Contact Name and Title: [redacted]/[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lmsnet.com
Lieberman Management Services (management) acts as the managing agent for the Groves of Palatine Condominium Association...

(association). We take direction directly from the Board (board) of Directors.
At the meetings on March 11 and 18, the Board provided information about the structural issues of the building and the current litigation against the building's developer. On March 18, the Board decided to table the Special Assessment. Also at that meeting on March 18, the Board asked a group of homeowners to form a committee (advisory committee) of 5 homeowners (not to include the Board). The advisory committee will obtain an independent review from another engineering firm.
Management informs owners as required with the use of a 22.1 disclosure letter, Board meeting minutes, and open Board meetings. The management company has not coerced any members of the Board into making any decision. Management has been forthcoming with providing unit owners with information upon request in a timely manner. Due to the current litigation against the building's developer all information that is shared must be reviewed by the association's attorney to protect attorney-client privilege.
Due to the condition of the building's structure, notices have been sent to residents with second floor balconies over the past few years - reminding them to limit the amount of people on their balconies due to load bearing/structural issues.
The advisory committee held their first meeting on March 24 and is currently in the process of obtaining proposals from engineering firms. Once the proposals are received, they will make a recommendation to the Board of Directors on which firm they feel should complete an independent review of the current engineering studies, scope and necessity of repairs.
Additionally, to ensure information is communicated with owners, a letter was mailed out on March 26 to all unit owners and residents of the property updating them on the steps the Board is taking to provide additional information.
Please be aware that management acts on behalf of the Board and the Association. Management takes its direction from the Board of Directors. We will continue to provide updates and are happy to answer any questions or concerns you have regarding this matter.

The Board of Directors make the decision for Yorkbrook Condominium Association. We take direction directly from the Board on how to proceed with things. Unfortunately the next Board meeting is not scheduled until August. At that time we will provide her with the Board's decision after the meeting. Mrs. [redacted] is more than welcome to attend the meeting to dispute the charge; otherwise, the Board will review her request during the executive session of the meeting. The Boards final decision will be corresponded to her via mail after the meeting, either way.

Complaint: [redacted]
I am rejecting this response because:The balance was eventually dropped to 0.  I had the closing lawyer send me copies of the certified checks, from the previous owner, made out to Lieberman at the time of closing.  Lieberman, for whatever reason never cashed the checks.They then insisted that I owe this money. As for the time line and responses that Lieberman states. Complete and utter lies.   I made countless phone calls over the past 6 months trying to get this resolved.  Each time was like the first they were hearing of this. Each call I had to explain the situation like the first.   The regional director finally called me in early January and stated that I should have never been charged for previous owners unpaid dues. She then stated that she would remove the balance and mail me a letter stating such in a week.   A month later.....never received the letter and balance still there.  Called Lieberman and once again had to explain the situation like it was the first time.  Finally, when I said that I was going to take legal action.....poof.....magically they decided to do something.    These are unproffetional people at there worst.    Bill was erased, but not because of anything they did.   I provided them with copies of the checks that they never cashed.   Terrible business.
[redacted]

Initial Business Response /* (1000, 5, 2014/10/09) */
This charge is a prior owner's trash violation that was being disputed during the time of closing. The prior owner was advised on 08/31/11 to send in a written dispute. The fine remained on the account and was supposed to be paid at...

closing and was not paid. The $100 fine was debited from the new owner's account on 11/21/11, as he is on Auto debit. We will process a refund for the consumer in the amount of $100.00.