Life Quality BMW

[redacted] please reach out to our [redacted] He's tried to reach you several times and left you messages saying we'd like to assist you [redacted] can be reached directly at: ###-###-#### We value you as a customer and look forward to continuing to assist you if needed in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It is not true, I never reached a resolution with [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Several Life Quality representatives (from Sales, Finance, Customer Relations) have reached out to *** ***, and we again welcome him to come to our Showroom, and greatly appreciate his business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Life quality BMW still not admitting of dishonest to meThey may sell luxury car,but also use cheap way to reach their goalLife quality BMW tricked me to sign a legal paper, intentionally lie to me it was for the leasing paperwork signingI did asked the finance person ***,why need my mother maiden name before I signed the paperHe told me exactly just the leasing paperworkWho's know how much damage will be done in the further because this unnecessary and wrong spelling name card will do.
After the weeks of canceling the credit card,I still getting letter from bmw related to this card ,wrong spell name still,(see the picture letter from today.) how could they said,it will not affecting my credit history
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

[redacted] please reach out to our [redacted].  He's tried to reach you several times and left you messages saying we'd like to assist you.
[redacted] can be reached directly at: ###-###-####.  We value you as a customer and look forward to continuing to assist you if needed in the future.

At Life Quality we guide our customers through the process of purchasing their luxury BMW vehicle.  When [redacted] purchased his vehicle he willingly, and knowingly signed all documentation.  If he received a credit card with his name spelled incorrectly it's because he signed...

for it in the application.  And since [redacted]s name is spelled incorrectly he need not worry about it affecting his credit.  
[redacted]'s Life Quality sales person [redacted] reached out to [redacted] on more than two occasions over the last month, to ask how LQ could make [redacted] a satisfied customer.  Today and continuously going forward we welcome [redacted] to stop by our dealership any time and [redacted] will assist him anyway he can.

Revdex.com:At this time, I have not been contacted by Life Quality BMW regarding complaint ID [redacted].Sincerely,[redacted]

Life Quality has provided excellent customer service for over 40 years.  We aim to assist every customer in the manner they expect and deserve.  [redacted] our [redacted] reached out to [redacted] and they've come to an understanding and reached a resolution to this...

conflict.

Our Life Quality [redacted] has contacted [redacted] and is working with him to come to an agreement that will be to [redacted]'s standards and satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
It is not true, I never reached a resolution with [redacted]. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Purchased a 2011 BMW 328i X-drive on 4-*-14 from this dealer (CPO). When purchased we questioned the tread life on the tires on the vehicle, which the dealer would not change. Purchased the car after being told the vehicle could be serviced and repaired at any BMW dealer. The tire light came on and it was repaired by [redacted] BMW in [redacted]. Tire light came on again and went off and on a few times. Called [redacted] who stated that the tire sensor was either bad or going bad, should be repaired, and said that it was safe to take car on vacation. While on vacation, the tire light came on and stayed on and turned red and indicated all four tires there was a problem. Made appointment with [redacted] on 8-**-14. received a call from [redacted] BMW [redacted] who said 3 of the four tires were "dry rotted" and one had steel belts coming through the tire, and one rim was cracked. The front and back tires were "mis-matched" one front on the rear, one rear on the front. [redacted] indicated it was a safety issue and repairs needed to be done. Contact made with Life Quality BMW [redacted] ([redacted]) who basically said that the rim was cracked after purchase, therefore nothing they could do. Also said that there was no way for them to tell if the tires were rotated after purchase and mis-matched. They wanted the car to come back to their dealership to do repairs. I explained that it was a safety issue and could not be driven down, but they could flat bed the car. [redacted] ([redacted]) stated that if the rim/tire insurance was not purchased at the time of the sale, there was nothing they could do to help. I had [redacted] BMW keep the bad tires for me to continue this complaint, as well as taking pictures of the cracked rim.Desired Settlement: I would like the cost of the repairs covered by Life Quality BMW including an alignment. That would be three tires, one tire was good on the car. I would like the cost of the repair of the rim. I opted to have the repair rather than replacing the rim ($140 vs. $400). I would like any future problems repaired as a direct result of the tires being mis-matched.

Business

Response:

Our Life Quality [redacted] has contacted [redacted] and is working with him to come to an agreement that will be to [redacted]'s standards and satisfaction.

Review: We try to schedule an appointment, they refuse to take the vehicle for service, because we bought it from other dealership also [redacted] his name is [redacted] sad that BMW of North America told him to do not take vehicle for service.

Business

Response:

We did not assist because the customer was already in negotiations with the manufacturer and another dealership.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

You are refuse to take my vehicle for the service, I tried to schedule an appointment about 2 month. By the Lemon Law of NY I can service my vehicle on any BMW Dealership. Hassel BMW is to far from me (about 30 miles) , its shuttle service work for 15 miles from dealership, they can not give me loaner vehicle, because I'm under 25 years old as they sad. I attached phone call conversation with Life Quality BMW [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

You are not professional dealership. How you can tell me that you'll instruct all of your employee to do not answer on my call, you suppose to be responsible for what you are saying and doing. Read Lemon Law, I can have service on any BMW dealership, you refused to take it for service. "Manufacture recommended to go to other dealership" - Read carefully RECOMMENDED (is not must).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our [redacted], [redacted] tried to contact the owner of the vehicle, [redacted], during the week of June [redacted] 2014, to confirm the issue of the vehicle and set up a service appointment. When [redacted] called someone else answered on behalf of [redacted] and we couldn't communicate a resolution since the owner of the vehicle wasn't available.

Review: I purchased a brand new car x5 2015 from life quality Bmw in October. On delivery I were offered services for my car to future proof my investment , one of the offer was 3m film to protect my bumpers front and back. Manny who is finance manager set up appointment to have it Done. I was given 65 st address for parts and service, got there waited 6 hours to get the film done to my surprise there were bubbles and dirt inside the film.. Mind you it's a brad new car not even week old. Call manny adv him of the situation he said wont happen again set up another appointment . Went for second appointment with confidence that Manny will handle it, got to the appointment took a day off because as per Many they don't install 3m film on weekends. My time is preciouse as I am a product manager for insurance company still I we like he is trying( I meant Manny). Now [redacted] they had me wait there 8 hours because now they have to remove the film and reinstall it.. Sadly same thing happened again bigger bubbles and this time they rub the paint so hard that paint came off..I was Furious called manny as he said he will speak to their supervisor and get back to sent email with pictures of the damage also let service manner Toni know he told me to contact Manny since they don't deal 3m. Now it's been 3 weeks I have been emailing Manny and Mohsen and they keep ignoring me like I am some sort of bumm who has no life I brought my car to service 2 times. Manny promise me that he will schedule someone to pick my vehicle up to get the film off and give me refund. That never happened I am waiting on his mercy and he is now vacationing. I sent him email and his co worker Mohsen nothing I even brought my car to him 2 times to show paint damage due to excessive buffing and he said now he knows what I was saying and he will create a ticket. That was 3 weeks ago. I am disappointed at the service I received I feel like I was just another sale nothing, I thought with dealership it's all about building relationship what kind of relationship is that. They humiliated me by ignoring me and act like I have nothing better to do than to keep coming back to have it fixe when I paid for a service not begging anyone. How would you feel if you order a coffe and you get tea not going to be happy especially when your paying for a service.. So that's my story I am highly dissatisfied with the level of service and dignity that was treated with. It's 73000 car that I am talking about. I am looking for peaceful resolution to this as no where was I at fault I were offered a service I took the offer went to have it done they messed up.. Please help me as I am very unhappy when I should be happy I got a new truck. Once again humble request please take care of this issue as soon as possible I have emailed Manny and Mohsen several time no response.Desired Settlement: I would want my refund for 3m film since they failed after me giving them 2 chances. Also they damaged my paint excessive buffing.

Consumer

Response:

At this time, I have not been contacted by Life Quality BMW regarding complaint ID [redacted].Sincerely,[redacted]

Review: My car was in a accident on 03/**/14 and BMW is telling me it well be weeks before I can get a answer on why the car's safety features failed and no ETA when I going to get the car back.

I understand getting the North America office involved may have caused a delay, but I called them on 04/**/14, that’s over a month ago? My concern is the safety of the car and I was not getting any answers from your dealership.

This delay is now costing me money, I am making car payments, insurance and parking expenses for a car that is sitting at BMW, that’s over 1k a month I am losing out on!!

If we are looking at another month, I need to pick up the plates and cancel the insurance and parking, to at least recoup some of my losses.Desired Settlement: I would like to come in and see the car and speak with someone in person ASAP and if its going to take months to reslove this, I want the plates on the car and also expenses for a car I am not driving.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Life Quality BMW has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Vehicle was brought into service by my father for a mechanical issue. When in reverse the car drives forward. They charged my dad $800 to replace the battery and when you replace the battery you also need to reprogram the computer.

All in all, problem was never correctly addressed. Went to move the car this morning, day after it was supposedly repaired, place the car in reverse and it moved forward hitting me in front while waiting for him. The service rep he gave us a good price and took very good care of us... I learned he billed us Rack Rate and discounted it 10%, their normal discount to service industry is 20%.

They lied about the repair and when confronted with the issue, they deny it.Desired Settlement: They should repair the problem at no additional cost or refund the money and I will take it to a credible dealer.

Review: On 8/**/13 (8 months ago), I order a replacement of passenger side front window. Item was not in stock and I had to wait for 2 days for delivery. I choose to replaced the window with another business sooner. The BMW sales representative did not stated the policy of no refund of the item. Thus I had to contact the [redacted] who had agreed to make a refund of the item since the the policy was not provided and I did not needed the item. Despite several attempts to contact the [redacted] (at least 2-3 times per month) he has not return a call to arrange for the refund or settle the issue.Desired Settlement: Refund for non deliver of part

Business

Response:

CASE # [redacted] Filed: 4/**/14 Consumer: [redacted]

A refund check was given to [redacted] on April [redacted] 2014.

Review: On November **, 2012 I purchased a "certified pre-owned" 2009 BMW 328i vehicle from Life Quality Motors, Inc., Brooklyn, NY. The VIN number on this vehicle is [redacted]. At the time of purchase the odometer reading was 36070. The current odometer reading is 43000.At the time of purchase Life Quality represented there was no damage to this vehicle - interior or exterior; and the Carfax report indicated "no issues" were reported. March 2013 BMW of North America recalled 2007-2012 3 Series BMWs to correct the Power Supply System. The repair work was done by [redacted] of [redacted] in April 2013. Also in April I had a car accident which involved exterior damage only, so I was told by [redacted].March 2014 I took the car to Life Quality as I was experiencing difficulty accelerating the vehicle. I was told that the cylinder ignition coil was "misfiring" and had to be replaced. This was done.May, 2014 I experienced the same problem. This time they replaced the ignition coil on another cylinder. I asked the dealer if there was a problem with the other cylinder coils as driving under these conditions was dangerous. I was told that there may be a problem but BMW of America would not allow them to change the other coils until they were damaged. This is unacceptable and unsafe.I am experiencing the same problem with the vehicle and have to take the car back on July [redacted]. This is the 3rd time in 4 months. Either the problem was never corrected and this is fraud or BMW of America is negligent.Desired Settlement: I want my car fixed. If all of the coils are damaged I want them replaced at once. If Life Quality misrepresented itself at the time of purchase I want my money back or a new car. Thank you.

Business

Response:

Please have the customer, [redacted] ask for me [redacted] at the next service appointment date. Life quality BMW will replace all the coils in view of customer satisfaction. Thank you.

Review: On Saturday, 8/**/13, I negotiated a deal on a 2013 328xi BMW. The car was $44,000+. We agreed on a selling price of $40,125. As the salesman checked on the computer, he found the car was sold a half hour earlier. He stated the system had not caught up. After speaking to his manger, he offered me a $47,000+ car for the same $40,125. While on the phone with Geico purchasing insurance, I was asked what the mileage was on the car. [redacted], the salesman, stated 5-10 miles. On Tuesday, 8/**/13, I went to BMW to pay for car and bring it home. While paying for car, and also purchasing a tire protection plan I was asked to sign a few forms. One being a NYS DMV Retail Certificate of Sale (MV50). The form states the "Actual Mileage". It stated 15 miles on the odometer. After making payment and signing forms, I sat in my new car. As I was being briefed on the car, I notice the odometer. It read 242 miles. I asked [redacted] about the miles and he said the car had a few test drives. Now if every test drive was 10 miles or less, that would mean 24+ people drove my "new" car. I was never given this information about the mileage till I had paid for the car and was heading home. The disclosure of the actual mileage was held back from me so I could not negotiate a better price for the car. I feel it was close to a criminal act having me sign the MV50 stating 15 actual miles when there was 242 miles on the car. I feel the dealership should not treat anyone else like they treated me. The deal was deceptive and shady.Desired Settlement: I should receive a check for $1895.00. That is the cost of the tire protection plan that I purchased.

Consumer

Response:

I was asked to clarify my desired outcome on my complaint. I would like a monetary outcome to make up the price change I would have negotiated if it was disclosed to me that the vehicle had been used for test drives. Thank you , [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

From: [redacted]

Sent: [redacted], January **, 2014 [redacted]

To: Inquiry

Subject: complaint #[redacted]

Dear Revdex.com,

After having filed a complaint with the Revdex.com on the purchase of a new car by me from Life Quality BMW, I would like to retract the complaint. After the Revdex.com contacted Life Quality BMW, they contacted me. The Revdex.com helped Life Quality see the reasonable outcome I wanted. They have refunded the money that I had asked for. I was asking to be whole and Life Quality did that. It was a fair and just outcome.

Thank you

Complaint #[redacted]

Sincerely,

Review: My car, which is a black 2008 BMW 650i, was brought for service on or about May [redacted], 2013. I was promised a rent a car that was to be paid for by Life Quality BMW ( I have emails from them and texts messages confirming that information). I had the rent a car from 5/**/13 through 6/**/13, which totaled the amount of $1,438.21, which I had to pay for when I dropped the car off. The service took longer than they expected, but again, I was reassured that the rent a car would be fully paid for. I have contacted the service department and have also been in contact with them and the [redacted] through emails and yet nothing has be reimbursed to me. My last email was in October, 2013 to the [redacted], [redacted], who told me he would get back to me in a week, it is now 6 months later and still no reply. I have tried calling there and all I get is someone will get back to you and of course, no one ever does. I called the [redacted] who was the one through email and text and verbally, told me the car was covered through them for the entire time period and he passes me over to the [redacted], [redacted], who does nothing, so now I have a call into his [redacted] to see if he gets back to me. I am wanting my reimbursement back asap. I think waiting over 6 months is a little ridiculous for my money back. If this is not settled this way through the Revdex.com, I will be filing with small claims court, for a larger amount of settlement due to my time on this matter and being extremely inconvenienced over this.Desired Settlement: To be settled by the end of the month, with a check payable to me for $1,438.21. They already had over 6 months with this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,