Life Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I firmly reject Uncle Bobs settlement of $ This amount does not come close to covering the property damages sustained due to the company's negligence My family lost almost all of our belongs due to flooding at the storage facility I believe that this flood should have never occurred Uncle Bobs knew that they have a flooding problem as early as last spring according to [redacted] She stated that they "consulted with a drainage contractor last spring" I want to see the contractors documented recommendations made at that time (with dates) and I also would like to see evidence that his recommendations were followed by Uncle Bobs Storage (with dates) A worker at Uncle Bobs told me that the facility started to flood when a neighboring road was build a few years back They said that once this road came in they noticed the facility would flood periodically Other workers also admitted that the facility flooded in the past This was never brought to my attention when I rented units this past fall My family lost almost everything we owned We contacted our home owners insurance as well as Baders insurance (which is required by the storage facility to get before you can rent there) but both insurance companies stated that they would not cover any of my loses They said that they would only cover loses that were due to "water damage" but not damage which were sustained from flooding I believe that this flood should never have happened and that Uncle Bobs is negligent Uncle Bobs is in the business of storing people's property They should make sure that their facility has proper drainage and that does not flood from a little rain No other areas flooded that weekend Uncle Bobs should be able to handle days of rain without having inches of water accumulate in the storage units Clearly the drainage consultant that was used was totally incompetent or Uncle Bobs did not follow his recommendations So I would like to see evidence of what Uncle Bobs did to correct the drainage problem, financial compensation for ALL my loses, and reimbursement of $ to cover the cost of renting units there Uncle Bobs Storage is negligent and people should know...let the buyer beware! Regards, [redacted] ***

I have read the few reviews on here and one individual has described it perfectly...choosing to rent or even walk in the door of this facility was one of the worst decisions ever made The response from the company just made me want to get sick...pride themselves on customer service is the biggest joke I believe I have ever heard The employees just flat out lie right to your face when you are renting anything We were told we HAD to purchase their rental insurance for $yet were told that we could use our homeowners insurance by telephone That started the entire ball rolling We contacted corporate and in the beginning they were great but bottom line in the end they completely ignored all phone messages and calls and we received a letter to vacate by May 24th So if that is their idea of great customer service, well it is not Because we chose to take the rental insurance they provided off of our monthly statement and use our homeowners insurance, they raised our rent by $monthly, when we called and called to try and get to the bottom of the giant increase so suddenly, calls were ignored and that is when we received the termination letter I would not waste my time with this company

May 15, Re: Uncle Bob's Self Storage #***, located at Frenchtown Road, East Greenwich, RI [redacted] / Complaint ID [redacted] Dear [redacted] : We are in receipt of the above referenced Revdex.com complaint and respond as follows belowCopies of relevant documents are attached On August 19,2013, August 25,2013, and April10, 2014, respectively, [redacted] entered into self-service storage rental agreements at the facility referenced aboveThe rental agreements each expressly state that no bailment is created and personal property is stored at the customer's sole riskThe rental agreements further state that insurance is the responsibility of the tenant Last spring we engaged the services of a certified drainage contractor and followed the contractor's recommendations concerning the drainage system on siteWe are currently investigating additional improvements relative to drainage On or around March 30, 2014, East Greenwich and surrounding areas experienced heavy rains and floodingOur facility was impacted by this event, including Mr***'s spacesAlthough Uncle Bob's was not negligent, as an accommodation to Mr***, we are willing to settle his claim of loss for $1,Mr [redacted] should contact our Area Manager, [redacted] at ###-###-#### to discuss further Thank you, [redacted] Paralegal SOVRAN SELF STORAGE, INC

Dear Ms [redacted] :We are in receipt of the attached complaint and we respond as follows below Copies of relevant documents are attached On September 2, 2015, [redacted] entered into a self-service storage facility rental agreement at Uncle Bob's Self Storage, Newport Road, Camillus, NY The rental agreement expressly states #2e: "Owner requires Customer to pay a one-time administration fee of $at the inception of this rental agreement." The rental agreement also states at #that the "customer must provide insurance protecting the personal property stored within the enclosed storage space against fire, burglary or other damage." Mr [redacted] was unable to get a copy of the declaration page for his insurance when he signed his rental agreement on September At that time, it was suggested that he sign up for [redacted] insurance until he got us a copy of his declaration page When received, the fees associated with the insurance would be pro-rated and cancelled A check for $will be mailed to Mr [redacted] as a refund for the pro-rated monthly insurance payment of $ If you require any additional information, please contact the undersignedVery truly yours,Jodie Z [redacted] Paralegal- Legal Compliance

This place is here to rip you offThey employ people who do not complete simple tasks like change of addressNumerous times could not access lockers within the proper hours and account paid currentThey have increased rates multiple times

Ms [redacted] rented self storage space [redacted] at Uncle Bob's Self Storage located at Georgia Highway 85, Riverdale, GA on 6/25/ Her account became delinquent for unpaid rent and other charges in the total amount of $ On 9/29/14, we offered and Ms [redacted] accepted an Accord wherein Ms [redacted] would pay $in full settlement of her account and would vacate space On 10/1/14, Ms [redacted] vacated the space Ms [redacted] did have tenant insurance through Bader Company; however, her insurance was cancelled due to non payment of premium On 10/6, Ms [redacted] reported damage to some of her items She subsequently submitted a claim to Bader, but was denied based on non-payment of premiumMs [redacted] 's file is attached for your referenceShould you require any additional information, please contact my office directly

Thank you for allowing me the opportunity to upload and email photos of the prepaid storage unit that was damaged and the actual size of the replacement unit.Re the matter of having someone else's info on my contract and Uncle Sam's Storage even refusing to change that information and refusing to provide me with a correct contract, I appreciate thefact that although Uncle Bob's has three times avoided the issue (formal complaint to Uncle Bob's and both responses to the Revdex.com), that the Revdex.com is not ignoring that sensitive issue of identity informationbeing mishandled and my not having a contract with MY info on it Hopefully no one will be in possession of my information on their contractLast four digits of my ss# are: ***Last four digits of my dl# are: *** Also, my d.lis from IL, not NJ.My mailing address is the one found on this complaint.I will be submitting the photographs on the 7th so that the complaint against Uncle Bob's Storage is complete A picture does say a thousand words.Best regards, [redacted] ***

October 7, Gentlemen: Re: Uncle Bob's Self Storage #205, located at NWest Street, Jackson, MS *** [redacted] - Case # [redacted] We have received the complaint contained in an electronic mail communication dated October 2, 2014, copy enclosed, and respond as followsRelevant documents are attached On March 24,2014, *** [redacted] entered into a self-service storage rental agreement at the facility referenced above for space #AThe rental agreement expressly states that rent is due on the first of each month and that a lien attaches if the account is in continuous default for a period of daysWe do allow a grace period for our customers through the 5th of the month before they are considered to be in default and are charged a late fee Ms [redacted] account first became delinquent on April 5,As a courtesy, all late fees were waived and a payment was made on June 17,2014, which brought her account currentThereafter, Ms [redacted] account was in continuous default, and the contents of the storage space were sold at public auction on September 17, for non-payment of rent and other charges according to the Mississippi Property Code §85--125, etseq Prior to auction, notices were both mailed to Ms [redacted] and published in a local newspaper, as required by statuteFurthermore, our management discussed the delinquency of the account with Ms [redacted] and offered Ms [redacted] a 50% accord and satisfaction in July, which she turned down and again prior to auction offered to pull her space from auction for a payment of 75% of her balance, but she declined Total delinquency on the day of auction was $390.00; proceeds at auction were $The balance (plus a collection fee) was submitted to IC System Should you require additional information, please contact the undersigned Very truly yours, [redacted] [redacted] Vice President - Administration Encs cc: Ms***[redacted] Store #

Mr [redacted] is not a customer of record at our facility located at Uncle Bob's Self Storage, San Jose Blvd., Jacksonville, FL.He is listed as an authorized access to space rented by [redacted] Ms [redacted] account is delinquent for rent and other charges in the total amount of $ The space is scheduled for auction pursuant to Florida self storage lien laws on 1/21/15.It is our belief that an agreement was reached between Mr [redacted] and Ms [redacted] to transfer the rental agreement into Mr [redacted] name To date, we have not received final, executed documents in order to do so We have advised both parties the executed document may be faxed to our store at ###-###-####.We would advise Mr [redacted] to have Ms [redacted] complete and forward the rental agreement assignment Nevertheless, either Mr [redacted] or Ms [redacted] would have to bring the account current to stay the auction which, again, is scheduled for 1/21/

Choosing Life Storage turned out to be a decision I regret The so-called value was not worth the harassment I rented a storage unit and mailbox when I started traveling for business The payments were due on the 15th of each month and late fees were added if not paid by the 20th I informed the manager in writing that I would not pay on the 15th, but I would pay by the 20th of each month Initially there was no problem, then one of the managers began calling 2-daily on the 16th of each month The calls were followed by voicemails and emails During one-two day period I received points of contact, including calls and emails When I sent a written request to stop calling, the manager added a creepy element to things by calling from his personal phone The website list customer service as a reason to choose them Under no circumstances should should this company be trusted This was by far the WORST customer service experience I've ever had

While we investigate this complaint, we are, as a courtesy, pulling Mr***' space from the scheduled auction on 9/24/ Following our investigation, we will submit formal response [redacted] [redacted] , Vice President-Administration s [redacted] @sovranss.com ###-###-####

I have leased/rented storage space for nearly years and the experience has been okay thus far; however, I recently had a poor experienceAs with most people, I received a new credit card and I had to update the card w/Life Storage, but the payments were automatic so I didn't think twice about itWhen I called and explained this to the associate, he said that I would owe a late fee, but when I called back with the new card, he added a second late feeI asked for the fee to be waived since I had made on-time, monthly payments for years, and he said that it is not their corporate policyIt was more about the principle than the money, but this is not how you treat a customer that has used your services for so longBesides, there are less expensive places to store your holiday stuffI will be looking for a new storage facility

Is a horrible place it's rat infestation please check on your things was in storage it is very bad I lost all my stuff in storage

Revdex.com:
***'s latest response, from Uncle Bobs Self Storage, is not acceptable and it does not resolve my problem. She has not provided me with any of the information that I requested in my last email. In my last email, I clearly requested that Uncle Bobs Storage produce the drainage contractors recommendations (with dates) as well as proof that Uncle Bobs followed all of the recommendations made by the contractor. *** makes no mention of this in her latest email, (surprise, surprise). She does state, however, that they have offered me my desired settlement of $1,200. This amount is totally ridiculous and insulting. In my desired settlement, I clearly requested full compensation for my total loses ($15,000) as well as an additional $1,to cover the expense that Uncle Bobs charged me to store my belongings in their facility. *** fails to acknowledge my complete set of demands and makes it seem that they have fulfilled my wishes by offering me a mere $1,200!
*** rambles on in her latest email reiterating that Uncle Bobs Self Storage is not negligent and that the company did not know that the facility had flooding issues. *** has admitted that Uncle Bobs Self Storage consulted
with a "certified drainage contractor last spring." Obviously, the
company knew that the storage facility had serious drainage problems which is
exactly why they consulted with the "certified drainage contractor". If they had no knowledge of drainage issues they
would not have paid for a certified consultant to evaluate the site. Clearly, upper management were well aware that the facility had flooding and drainage issues as early as last spring!!! Furthermore, numerous workers at the Uncle Bobs Self Storage on
Frenchtown Road admitted to me, when I was throwing out everything that I owned into a dumpster, that the facility had indeed flooded in the past Clearly, Uncle Bobs Self Storage is negligent.
So ***, let me clearly reiterate to you what I would like to be done so there is absolutely no confusion:
Full Compensation for total loses
Provide the name of the drainage contractor that was consulted
Produce written documentation of the certified drainage contractor's analysis and ALL recommendations that were made- with all dates please
Written documentation of proof that Uncle Bobs on Frenchtown Rd corrected ALL problems which were identified by the contractor- with dates please
Is this clear???
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In her first email, *** admits that Uncle Bobs Self Storage consulted
with a "certified drainage contractor last spring." Obviously, the
company knew that the storage facility had a drainage problem which is
exactly why they consulted the "certified drainage contractor" at that
time. Her latest email states that Uncle Bobs is not negligent and she
suggests that the company had no knowledge of drainage issues when I
rented of my units. If they had no knowledge of drainage issues they
would not have paid for a certified consultant last spring. Clearly,
they were well aware of flooding in the past as well drainage issues.
Regards,
*** ***

***,
Contrary to Mr.*** email below, my letter of May 15th (copy attached for reference) does not state “Uncle Bobs knew that they have a flooding problem as early as last spring”
To reiterate what my letter actually says: Last spring we engaged the services of a certified drainage contractor. All of the drainage consultant’s recommendations were followed, such that we believed in good faith that the drainage system was properly functioning at the time Mr*** rented his unit. When the facility experienced flooding this past March, we immediately began investigating what additional improvements were needed. Uncle Bob’s was, therefore, not negligent
Per the rental agreement, it is the tenant’s responsibility to ensure that his personal property is adequately insured. (Please reference paragraph of the rental agreement.) Because there is no bailment with self-service storage, we have no way of determining a tenant’s exact insurance needs. Contrary to Mr.*** assertions, we do not require that tenants obtain *** insurance, specifically
Mr.*** original Revdex.com complaint, also attached, seeks compensation in the amount of $1,under the heading “Desired Settlement”. That is precisely what we offered him, and that offer continues to stand
Thank you,
*** *** | Paralegal

Dear Ms***:
New Roman">We are in receipt of your letter dated October 7, and we respond as follows.
It is our understanding that Ms*** spoke with the area manager and that this situation has been resolved and the customer was satisfied with the outcome.
If you require any additional information, please contact the undersigned.
Thank you,
Anne EH***
Paralegal

This is an excellent businessThe location at Hwy 58, Chattanooga, TN has an exceptional staffGreg & Tammy were helpful, friendly and professionalThank you!

Re: Uncle Bob’s Self Storage #168, Located at Highland Avenue,
Salem, MA 01970 *** *** *** ** * ***
Dear Ms***:
We are in receipt of your letter dated October 20, and we respond as follows.
I have spoken with the store manager at the above-referenced location and Mr*** access has been changed to 24-hour access
We apologize for any inconvenience this may have caused
If you require any additional information, please contact the undersigned
Thank you,
Anne EH***
Paralegal

Mr*** is not a customer of record at our facility located at Uncle Bob's Self Storage, San Jose Blvd., Jacksonville, FLHe is listed as an authorized access to space rented by ** *** Ms*** account is delinquent for rent and other charges in the total amount of
$378.19. The space is scheduled for auction pursuant to Florida self storage lien laws on 1/21/15.It is our belief that an agreement was reached between Mr*** and Ms*** to transfer the rental agreement into Mr*** name. To date, we have not received final, executed documents in order to do so. We have advised both parties the executed document may be faxed to our store at ###-###-####We would advise Mr*** to have Ms*** complete and forward the rental agreement assignment. Nevertheless, either Mr*** or Ms*** would have to bring the account current to stay the auction which, again, is scheduled for 1/21/

May 13,
Re: Uncle Bob's Self Storage #005, located at Frenchtown Road, East Greenwich, RI
*** *** / Complaint ID ***
Dear ***:
We are in receipt of the above referenced Revdex.com complaint and respond as follows belowCopies of relevant
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documents are attached
On March 8,2014, *** entered into a self-service storage rental agreement at the facility
referenced aboveThe rental agreement expressly states that no bailment is created and personal property is
stored at the customer's sole riskThe rental agreement further states that insurance is the responsibility of
the tenant
On or around March 30, 2014, East Greenwich and surrounding areas, including our facility, experienced
heavy rains and floodingThe facility was closed and without power for approximately one week due to the
severity of the eventA couple hundred spaces were affected, and we attempted to contact those customers
as expeditiously as possibleGiven the emergency situation at the facility, our communication with
customers was timely
Concurrent with the execution of the rental agreement, Mr*** purchased an insurance policy through
*** *** has settled Mr***' claim at the maximum limit of his policyWe,
therefore, consider Mr***' claim to be resolved
Should you require any additional information, please contact the undersigned
attachments
cc : Store #
Area Manager
Thank you,
*** ***
Paralegal