Life Storage

Dear Ms***:We are in receipt of the attached complaint and we respond as follows
below.
"">Copies of relevant documents are
attached
On September 2, 2015, *** *** entered into a
self-service storage facility rental agreement at Uncle Bob's Self Storage, Newport Road, Camillus, NY 13031. The rental agreement expressly
states #2e: "Owner requires Customer to pay a one-time administration fee of $at the inception of this rental agreement." The rental agreement also states at #that the "customer must provide insurance protecting the personal property stored within the enclosed storage space against fire, burglary or other damage." Mr*** was unable to get a copy of the declaration page for his insurance when he signed his rental agreement on September 2. At that time, it was suggested that he sign up for *** insurance until he got us a copy of his declaration page. When received, the fees associated with the insurance would be pro-rated and cancelled. A check for $will be mailed to Mr*** as a refund for the pro-rated monthly insurance payment of $10.00.
If you require any additional information, please contact
the undersignedVery truly yours,Jodie Z***Paralegal- Legal Compliance

Revdex.com:
I have reviewed Uncle Bobs response. Clearly the paralegal, *** ***, acknowledges that their company was
aware of drainage issues as early as "last spring". *** reveals that Uncle Bobs, "engaged the services of a certified drainage contractor" last spring
I rented storage units in September and flooding issues were never
disclosed to me even though workers told me in April that they flooded in the past As a result I have sustained ~ $15,in property
damage. This company is in the business storing people's personal
property and flooding from a mere rain storm should NEVER happen.
They should be fully equipped to handle a little rain. We did not have a
hurricane we just had a rain storm. We live in New England and
inclement weather is typical. A rain storm should not cause inches
of water to flood into storage units! I submit that Uncle Bobs Storage
has improper drainage and they knew about it as early as last spring!
They failed to remedy the problem, never disclosed this to future patron and are negligent They should
compensate me fully for my loses, fix the problem or to close as a
storage facility
Regards,
*** ***

I rented at their Downtown LA California location before when they were first Magellan Storage in I never had any issues with them until early this month in November where I noticed some of my stuff being rearranged in a manner where I never didI advised the storage manager Mike that I was going to put on a second padlockHe also refused to show me any security camera footageBefore Uncle Bob's took over, their security cameras were all working, but now some of their camera feeds were conveniently blued outA week and a half passes and I get a voicemail from Mike telling me they found my storage unit locked openI arrived at my storage unit to find one out of two locks were cut off with a bolt cutter and now missingMy other padlock (which I purchased from the storage location) was still left behind locked openThis crook must have a master key or picked at the lock in order to lock it openAfter finding items were missing, the associate manager did provide me with my renters insurance info and apologized it happenedThe next day I spoke with Mike and he acted very uncaring and did not apologize not even onceHe made it seem like this is your problem, not mineHis other associate managers were at least apologetic about my ordealMike didn't even pretend to care about what I just went throughPolice report and insurance claim has been filedThe very helpful police officer who took down my police report advised me other victims came forward of burglaries at the same Life Storage locationThis is a definite eye opener to me as well as hopefully others who would consider using this locationDo not rent here and add yourself to the growing list of victimsThey also rent to homeless people who sleep at this locationI saw a guy who disappeared into a neighboring storage unit and half closed the door behind himTheir extended hours (office closes but people can still go into their unit when management leaves) and shady customer base are one of the many more reasons why you should never consider Life StorageMoved out this Thanksgiving weekend into a new more local storage location and I'm not looking back ever again! The ever so great threat of more break-ins (I have had already with them) and lazy uncaring management (IE: Mike) will never make me go back ever againA little justice has been servedMay this honest negative review forever be a thorn in Life Storage's sidePS: This location was called Magellan Storage, then changed to Uncle Bob's, and then most recently Life StorageThey changed their name THREE TIMESIf you google burglaries, break ins with Uncle Bob's, you will find numerous news articles about past break insDon't let the constant name changing fool youDo your research and you'll know what I'm talking aboutThis location also loved making threats against their existing customersThey used to put up MANY fliers EVERYWHERE warning people not to store carts in their storage units and not to dump there and would use threats such as security cameras and applying ridiculous fines/fees to customer accounts to people who were caughtWould you want to rent at a storage location where management is making blanket threats? No

***,
We have reviewed the attached Revdex.com complaint. Although Uncle Bob’s was not negligent, as an accommodation to Ms***, we offer to settle her claim of loss for $130.00. If this settlement is acceptable to Ms***, please so advise
Thank you,
*** *** | Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
When I paid in June, my payment due again on July fifth storage and they had locked me out, so I called the number and talked with customer service and they had someone call me on Monday the seventh, and I called the manager here on west street and talked with herI told her I am locked out and wanted to get my things, and that's when she said I needed to talk with *** because he wasn't letting them take the interest offI talked to her Manager and from talking with him he said I told the manager not to take off the charges, and not once did he offer the 75% off. That way, if they had given me the 75% off I wouldn't be here trying to recover my belongings and from them, so then I went to the CFOI even told them all of them there is nothing really in there worth a lot, and that they are things I can't get back but it still didn't matter
I called the Company Head Auction and talked with the manager to explain to him that I wanted to buy my things back and he took the number but I still haven't heard from anyone. ###-###-#### is the numberAll I need is my things. My mother Past away in 1997, I had irreplaceable things that I cant get back, such as my son's Military Picture, and his awards I can't agree with that I have tried all I know how, I went to the mail today I got a $bill from some Company saying I owe uncle bob'sI am never going to agree with a company deliberately lying about trying to give a discount and knowingly. I plead with you help me recover my things
Thank You
*** ***

We have completed our investigation regarding this complaint. There will be no further action taken by Uncle Bob's Storage

February
23,
"">
Revdex.com, Inc
Bryant Woods
South Amherst, NY
SUBJECT: Uncle Bob's Self Storage #376, Allen
Street, Elizabeth, NJ
Case ID #[redacted]
Customer:
[redacted]
We are in receipt of your complaint
dated 2/13/and respond as follows
Customer rented self-storage
space #on 2/1/but was transferred to space #when the space did not
meet the approval of the customer.
On 2/2/15, customer left a
message at the store requesting a return call.
On 2/5/15, the area manager returned the customer's call but was sent to
voicemail. On 2/9/15, the area manager again
tried to contact the customer but received no response
Enclosed herewith, please
find a copy of the customer's rental agreement that was executed by her on
2/1/ The address that is shown on the
rental agreement is the address given by the customer. Number of the rental agreement states the
following regarding change of address:
"Either party may change such physical or email
address by the giving of notice in conformity with this paragraph. For the purposes of Owner's lien,"Last known
address" means that physical or email address provided by the customer in this
Rental Agreement or the physical or email address provided by Customer in a
subsequent written notice of change of physical or email address. Notice must be COMPLETE and in writing, dated
and signed by Customer. Return addresses
on envelopes or checks are insufficient.
Change of phone numbers may be done orally or in writing."
On 2/18/15, customer accessed
her online account and updated her address and email. However, the address on the ori[redacted]l rental
agreement, the customer report updated by the customer on 2/and the address
listed in your complaint are all different.
As of today's date, the
customer is still a tenant with Uncle Bob's Self Storage
We
are sorry for the inconvenience; however, Uncle Bob's Self Storage was not
negligent. Based on the above
information, we deny customer's claim for damages
Should you require additional
information, please contact the undersigned
Very
truly yours,
[redacted]
Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please have Uncle Bob's Storage provide proof by means of a telephone company phone log for the dates specified on their response, showing that they did indeed call me.  I can provide my AT&T call log showing that on thosedates no calls were received, missed, or answered by voice mail from Uncle Bob's Storage.    Therefore, I have not been able to change my address on the contract itself, nor have I had the opportunity to discuss the problems with the space, [redacted], and the direct involvement of an Uncle Bob's Storage employee with respect to payment for moving help.Moreover, Uncle Bob's has not yet provided me with a contract with the last 4 digits of MY social security number and MY drivers license.   Additionally, Uncle Bob's has not provided me with documentation regardingthe insurance that tenants are forced to purchased and in this instance, purchased from them.   Uncle Bob's has not returned my calls so I expect to receive a COMPLETE contract by mail with the address provided to the Revdex.com and updated online,  with MY ss# and MY DL# AND a complete, correct insurance documentation.I don't even know what the name of the insurance company is and for all I know, I have none.Finally, re the spaces themselves, the first unit was the size that we needed but was not in any conditions for use and Uncle Bob's STorage's proposal to "later" they go in and empty my storage in order to do repairs and thenfill it again "while recording", and without my presence, is and should be unacceptable by anyone.   The second space that I was forced to lease because of the day and time (Sunday late afternoon),  leaving me with no other options whatsoever, was smaller so it did not meet my needs and Uncle Bob's did not try to provide other fair alternatives since they chose not to inform me when I was driving from PA in the morning that the space I wanted was no longer in conditions to rent.    Not only is space #14 smaller than what I needed (I would have rented that size if that was sufficient to begin with), but the ADVERTISED dimensions on their website are NOT the actual dimensions, more specifically, the height which made even a greater difference when trying to fit the contents of a 24 ft truck in a 10x15 storage with a low ceiling due to added piers on the ceiling, reducing the advertised dimensions.   The response provided by Uncle Bob's Storage to the Revdex.com,  just proves my point of their perception of what is legal, professional and ethical.   Both the Area manager and regional manager refused to call me back and I never received a response by corporate by email, phone or mail about my incident report.   It was NOT acknowledged by them at all and that is why I went ahead and filed a complaint with Revdex.com.   Uncle Bob's Storage continues to act in bad faith by responding to the Revdex.com by lying, stating that they made phone calls when I can easily prove that they did not. Please be advised that I provided an alternate phone number and no phone calls were received or missed by Uncle Bob's Storage (locally and/or from corporate) to that phone number either.  -I do not feel that I am being unreasonable in wanting complete and correct documentation in the forms of a contract and insurance rider.-I do not feel that it is unreasonable for me to receive a phone call from Uncle Bob's Storage management in response to my complaint for which I was given an incident number.-I do not feel that it is unreasonable for Uncle Bob's to offer an additional small space so that my belongings would not have to be mishandled and shoved in a storage and stuffed to the edge of the storage where snow and waterenter the units.-I do not feel that is unreasonable to receive a discount for next month since local employee [redacted] got herself involved and "escorted" me to the ATM for even more money for the moving helpers.  All of this is on camera andI have asked that the tapes from that date be preserved because it will show the condition of the first unit, the actual size of the second unit, being escorted to an ATM by [redacted], etc.  My  mother has the photos on her phone and does not know how to upload them and get them to me.  However, I will be seeing her on March 7th and can obtain them then and will be more than happy to provide those to the Revdex.com.  Regards,
[redacted]

Flood happened on March 30th. I had to do all the contacting to uncles bobs between march 30 and April 2. They did not contact me until April 3. 4 Days to contact me? really?? and then it took a full week to get someone from corporate on site... there should have been someone there the next day. $99 to fly from Rochester/buffalo to providence on SWA.... give me a break
Their store level employees do not carry the corporate way of doing business.
I was told by the uncle bobs employee that "I do not need insurance, but it is required. nothing ever happens so just get the cheapest and sign here" I was never told I had a choice of insurance companies. I was never told I could find my own if I wanted to. I was told everyone uses this [redacted] insurance because they're the cheapest but I still don't need it.
I didn't know I needed my real estate lawyer to review a storage unit contract for a 2 month rental.
Uncle Bob's also had their own vendor at the site Monday March 31 assessing damage to their own property, well before they contacted their customers.
Uncle Bob's has been dishonest with information and what they have told their customers. Rhode Island is very small and tight knit. It is very easy to get information from town officials on what is really happening with a business that is out of state but operating in state.

February
23, 2015
 
Revdex.com, Inc.
100 Bryant Woods
South Amherst, NY 14228
 
SUBJECT:       Uncle Bob's Self Storage #376, 480 Allen
Street, Elizabeth, NJ...

07202
                        Case ID #[redacted]
                        Customer: 
[redacted]
           
 
We are in receipt of your complaint
dated 2/13/15 and respond as follows.
 
Customer rented self-storage
space #125 on 2/1/15 but was transferred to space #14 when the space did not
meet the approval of the customer. 
 
On 2/2/15, customer left a
message at the store requesting a return call. 
On 2/5/15, the area manager returned the customer’s call but was sent to
voicemail.  On 2/9/15, the area manager again
tried to contact the customer but received no response.
 
Enclosed herewith, please
find a copy of the customer’s rental agreement that was executed by her on
2/1/15.  The address that is shown on the
rental agreement is the address given by the customer.  Number 12 of the rental agreement states the
following regarding change of address:
           
“Either party may change such physical or email
address by the giving of notice in conformity with this paragraph.  For the purposes of Owner’s lien,“Last known
address” means that physical or email address provided by the customer in this
Rental Agreement or the physical or email address provided by Customer in a
subsequent written notice of change of physical or email address.  Notice must be COMPLETE and in writing, dated
and signed by Customer.  Return addresses
on envelopes or checks are insufficient. 
Change of phone numbers may be done orally or in writing.”
 
On 2/18/15, customer accessed
her online account and updated her address and email.  However, the address on the ori[redacted]l rental
agreement, the customer report updated by the customer on 2/18 and the address
listed in your complaint are all different. 
 
As of today’s date, the
customer is still a tenant with Uncle Bob’s Self Storage.
 
We
are sorry for the inconvenience; however, Uncle Bob's Self Storage was not
negligent.  Based on the above
information, we deny customer’s claim for damages.
 
Should you require additional
information, please contact the undersigned.
 
Very
truly yours,
 
[redacted]
 
[redacted]
Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I firmly reject Uncle Bobs settlement of $1200.00.  This amount does not come close to covering the property damages sustained due to the company's negligence.  My family lost almost all of our belongs due to flooding at the storage facility.  I believe that this flood should have never occurred.  Uncle Bobs knew that they have a flooding problem as early as last spring according to [redacted].  She stated that they "consulted with a drainage contractor last spring".  I want to see the contractors documented recommendations made at that time (with dates) and I also would like to see evidence that his recommendations were followed by Uncle Bobs Storage (with dates). 
A worker at Uncle Bobs told me that the facility started to flood when a neighboring road was build a few years back.  They said that once this road came in they noticed the facility would flood periodically.  Other workers also admitted that the facility flooded in the past.  This was never brought to my attention when I rented 3 units this past fall.  My family lost almost everything we owned.   We contacted our home owners insurance as well as Baders insurance (which is required by the storage facility to get before you can rent there) but both insurance companies stated that they would not cover any of my loses.  They said that they would only cover loses that were due to "water damage" but not damage which were sustained from flooding.  I believe that this flood should never have happened and that Uncle Bobs is negligent.   Uncle Bobs is in the business of storing people's property.  They should make sure that their facility has proper drainage and that does not flood from a little rain.  No other areas flooded that weekend.  Uncle Bobs should be able to handle 2 days of rain without having 12 inches of water accumulate in the storage units.  Clearly the drainage consultant that was used was totally incompetent or Uncle Bobs did not follow his recommendations.  So I would like to see evidence of what Uncle Bobs did to correct the drainage problem, financial compensation for ALL my loses, and reimbursement of $ 1200.00 to cover the cost of renting 3 units there.  Uncle Bobs Storage is negligent and people should know...let the buyer beware!
Regards,
[redacted]

[redacted] is the name  that [redacted] the manager said was on the reservation.  [redacted] made the reservation with me over the phone on 5/20. Somehow my name never made it on the reservation and that is the leg they're standing on with this situation. Instead of saying [redacted] messed up, take...

responsibility for where he went wrong,  [redacted] antagonized the situation by the display of the smile that never left his face while dealing with me,  it was funny, offered me no resolution and exhibited he didn't care.  They only have one truck for the site. Because of the behavior and attitude that was shown towards me I didn't trust leaving my personal belongings in their possession. The cost of another truck rental and new storage space at a different location I would like for them to reimburse me. The poor display of customer service, satisfaction,  and lack of appreciation for my business is why I moved my things.

May 15,2014
Re: Uncle Bob's Self Storage #[redacted], located at 500 Frenchtown Road, East Greenwich, RI 02818
[redacted] / Complaint ID [redacted]
Dear [redacted]:
We are in receipt of the above referenced Revdex.com complaint and respond as follows below. Copies of
relevant...

documents are attached.
On August 19,2013, August 25,2013, and April10, 2014, respectively, [redacted] entered into self-service
storage rental agreements at the facility referenced above. The rental agreements each expressly
state that no bailment is created and personal property is stored at the customer's sole risk. The rental
agreements further state that insurance is the responsibility of the tenant.
Last spring we engaged the services of a certified drainage contractor and followed the contractor's
recommendations concerning the drainage system on site. We are currently investigating additional
improvements relative to drainage.
On or around March 30, 2014, East Greenwich and surrounding areas experienced heavy rains and
flooding. Our facility was impacted by this event, including Mr. [redacted]'s spaces. Although Uncle Bob's
was not negligent, as an accommodation to Mr. [redacted], we are willing to settle his claim of loss for
$1,200. Mr. [redacted] should contact our Area Manager, [redacted] at ###-###-#### to discuss
further.
Thank you,
[redacted]
Paralegal
SOVRAN SELF STORAGE, INC.

Thank you for allowing me the opportunity to upload and email photos of the prepaid storage unit that was damaged and the actual size of the replacement unit.Re the matter of having someone else's info on my contract and Uncle Sam's Storage even refusing to change that information and refusing to provide me with a correct contract, I appreciate thefact that although Uncle Bob's has three times avoided the issue (formal complaint to Uncle Bob's and both responses to the Revdex.com), that the Revdex.com is not ignoring that sensitive issue of identity informationbeing mishandled and my not having a contract with MY info on it.  Hopefully no one will be in possession of my information on their contract. Last four digits of my ss# are:  [redacted]Last four digits of my dl# are:  [redacted].  Also, my d.l. is from IL, not NJ.My mailing address is the one found on this complaint.I will be submitting the photographs on the 7th so that the complaint against Uncle Bob's Storage is complete.  A picture does say a thousand words.Best regards,[redacted]

I've been a customer for year's. I got a new packet with a new look in July 2016 and the company was still called Life Storage. Today, Sunday November 6th I got a call from my Barrington location telling me I was "late" on my payment stating they called me Friday the 4th and emailed me a confusing email yesterday from Bob's Self Storage. I thought the Bob's Self Storage email was a scam because my July 2016 package says the company is Life Storage. The email says..."Oops! There was an error processing the credit card we have on file for your account, and the rent is due for your storage space at Uncle Bob's Self Storage. No reference to a late fee either!!! And, who is Uncle Bob's? And why should I think this is for me? So, here are my facts 1) I was on vacation Friday 2) the Saturday email seemed like a scam from Bob's Self Storage we all get scam email and 3) I answered my phone today Sunday and immediately gave the manager my new card number unbeknownst to me my debit card has a chip now and the bank sent me a card with a new number. BUYER BEWARE. If your bank changes your card number and you are 1 day late per their contract to Bob's Self Storage does not understand and they have overcharged me. They will NOT BUDGE, they will not listen. They charged me $60 for being 1 DAY LATE. Their contact says this VERBATIM: "If customer does not pay in full any monthly payment before close of business on the FIFTH (5th) day of the month, Customer shall pay Owner a late charge of TWENTY US Dollars ($20) for each delinquent installment. I'm confused how am I being charged $60 for being 1 day after the NOVEMBER 5th (today is November 6th)? Additionally, the manager told me she still had my old home address in her system and said maybe that is why I didn't know about Uncle Bob's. NOTE: I have the package that came to my NEW home address in July of this year and it is LIFE STORAGE no mention Uncle Bob's. BUYER BEWARE!!!!!!

While we investigate this complaint, we are, as a courtesy, pulling Mr. [redacted]' space from the scheduled auction on 9/24/14.
Following our investigation, we will submit formal response.
[redacted], Vice President-Administration
s[redacted]@sovranss.com
###-###-####

October 7,2014
Gentlemen:
Re: Uncle Bob's Self Storage #205, located at 4000 N. West Street, Jackson, MS
39206
[redacted]. [redacted] - Case # [redacted]
We have received the complaint contained in an electronic mail communication dated
October 2, 2014, copy enclosed, and respond as follows. Relevant...

documents are
attached.
On March 24,2014, [redacted]. [redacted] entered into a self-service storage rental agreement
at the facility referenced above for space #A3. The rental agreement expressly states
that rent is due on the first of each month and that a lien attaches if the account is in
continuous default for a period of 30 days. We do allow a grace period for our
customers through the 5th of the month before they are considered to be in default and
are charged a late fee.
Ms. [redacted] account first became delinquent on April 5,2014. As a courtesy, all late
fees were waived and a payment was made on June 17,2014, which brought her
account current. Thereafter, Ms. [redacted] account was in continuous default, and the
contents of the storage space were sold at public auction on September 17, 2014 for
non-payment of rent and other charges according to the Mississippi Property Code
§85-7 -125, et. seq.
Prior to auction, notices were both mailed to Ms. [redacted] and published in a local
newspaper, as required by statute. Furthermore, our management discussed the
delinquency of the account with Ms. [redacted] and offered Ms. [redacted] a 50% accord and
satisfaction in July, which she turned down and again prior to auction offered to pull
her space from auction for a payment of 75% of her balance, but she declined.
Total delinquency on the day of auction was $390.00; proceeds at auction were
$130.00. The balance (plus a collection fee) was submitted to IC System.
Should you require additional information, please contact the undersigned.
Very truly yours,
[redacted].[redacted]
Vice President - Administration
Encs.
cc: Ms. [redacted].[redacted]
Store #205

Mr. [redacted] is not a customer of record at our facility located at Uncle Bob's Self Storage, 9914 San Jose Blvd., Jacksonville, FL.He is listed as an authorized access to space rented by [redacted]  Ms. [redacted] account is delinquent for rent and other charges in the total amount of...

$378.19.  The space is scheduled for auction pursuant to Florida self storage lien laws on 1/21/15.It is our belief that an agreement was reached between Mr. [redacted] and Ms. [redacted] to transfer the rental agreement into Mr. [redacted] name.  To date, we have not received final, executed documents in order to do so.  We have advised both parties the executed document may be faxed to our store at ###-###-####.We would advise Mr. [redacted] to have Ms. [redacted] complete and forward the rental agreement assignment.  Nevertheless, either Mr. [redacted] or Ms. [redacted] would have to bring the account current to stay the auction which, again, is scheduled for 1/21/15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please have Uncle Bob's Storage provide proof by means of a telephone company phone log for the dates specified on their response, showing that they did indeed call me.  I can provide my AT&T call log showing that on those
dates no calls were received, missed, or answered by voice mail from Uncle Bob's Storage.    Therefore, I have not been able to change my address on the contract itself, nor have I had the opportunity to discuss the problems with the space, [redacted], and the direct involvement of an Uncle Bob's Storage employee with respect to payment for moving help.
Moreover, Uncle Bob's has not yet provided me with a contract with the last 4 digits of MY social security number and MY drivers license.   Additionally, Uncle Bob's has not provided me with documentation regarding
the insurance that tenants are forced to purchased and in this instance, purchased from them.   
Uncle Bob's has not returned my calls so I expect to receive a COMPLETE contract by mail with the address provided to the Revdex.com and updated online,  with MY ss# and MY DL# AND a complete, correct insurance documentation.
I don't even know what the name of the insurance company is and for all I know, I have none.
Finally, re the spaces themselves, the first unit was the size that we needed but was not in any conditions for use and Uncle Bob's STorage's proposal to "later" they go in and empty my storage in order to do repairs and then
fill it again "while recording", and without my presence, is and should be unacceptable by anyone.   The second space that I was forced to lease because of the day and time (Sunday late afternoon),  leaving me with no other options whatsoever, was smaller so it did not meet my needs and Uncle Bob's did not try to provide other fair alternatives since they chose not to inform me when I was driving from PA in the morning that the space I wanted was no longer in conditions to rent.    Not only is space #14 smaller than what I needed (I would have rented that size if that was sufficient to begin with), but the ADVERTISED dimensions on their website are NOT the actual dimensions, more specifically, the height which made even a greater difference when trying to fit the contents of a 24 ft truck in a 10x15 storage with a low ceiling due to added piers on the ceiling, reducing the advertised dimensions.   
The response provided by Uncle Bob's Storage to the Revdex.com,  just proves my point of their perception of what is legal, professional and ethical.   Both the Area manager and regional manager refused to call me back and I never received a response by corporate by email, phone or mail about my incident report.   It was NOT acknowledged by them at all and that is why I went ahead and filed a complaint with Revdex.com.   
Uncle Bob's Storage continues to act in bad faith by responding to the Revdex.com by lying, stating that they made phone calls when I can easily prove that they did not. 
Please be advised that I provided an alternate phone number and no phone calls were received or missed by Uncle Bob's Storage (locally and/or from corporate) to that phone number either.  
-I do not feel that I am being unreasonable in wanting complete and correct documentation in the forms of a contract and insurance rider.
-I do not feel that it is unreasonable for me to receive a phone call from Uncle Bob's Storage management in response to my complaint for which I was given an incident number.
-I do not feel that it is unreasonable for Uncle Bob's to offer an additional small space so that my belongings would not have to be mishandled and shoved in a storage and stuffed to the edge of the storage where snow and water
enter the units.
-I do not feel that is unreasonable to receive a discount for next month since local employee [redacted] got herself involved and "escorted" me to the ATM for even more money for the moving helpers.  All of this is on camera and
I have asked that the tapes from that date be preserved because it will show the condition of the first unit, the actual size of the second unit, being escorted to an ATM by [redacted], etc.  My  mother has the photos on her 
phone and does not know how to upload them and get them to me.  However, I will be seeing her on March 7th and can obtain them then and will be more than happy to provide those to the Revdex.com.  
Regards,
[redacted]

Ms. [redacted] rented self storage space [redacted] at Uncle Bob's Self Storage located at 7604 Georgia Highway 85, Riverdale, GA on 6/25/2005.   Her account became delinquent for unpaid rent and other charges in the total amount of $782.00.  On 9/29/14, we offered and Ms. [redacted] accepted an...

Accord wherein Ms. [redacted] would pay $500.00 in full settlement of her account and would vacate space.  On 10/1/14, Ms. [redacted] vacated the space.  Ms. [redacted] did have tenant insurance through Bader Company; however, her insurance was cancelled due to non payment of premium.  On 10/6, Ms. [redacted] reported damage to some of her items.  She subsequently submitted a claim to Bader, but was denied based on non-payment of premium.Ms. [redacted]'s file is attached for your reference.Should you require any additional information, please contact my office directly.