Life Time Fitness Inc

I am rejecting this response because:I understand their cancelation terms at this point but that is not the reason for my complaint although it is ridiculous to make a customer jump through hoops to discontinue service.My complaint is that the first person I spoke to at Lifetime fitness did not make me aware that I could cancel by sending a letterShe told me I MUST come to the club and sign some papersI live hours from this club now and that was not possible for me to drive thereIf their employee would have told me to send a letter I would have done thatThe next person I talked to said I could send a letter and I did that immediately. When I complained that the first employee didn't give me that option they said "it is your word against ours"I have made monthly payments to these guys every month for the past years, why would I lie about this??? They need to refund my original request since that is the right thing to do

I am rejecting this response because:
As stated I could cancel the membership under medical circumstances, LifeTime told me I could cancel and did not specify how the doctor's note should be addressed to themThey back tracked on their statement by then saying my provided doctor's note should specifically say how long I will not use the gymThat is not what the "Contract" specifies on cancellationsThe circumstance was unforseenThey used this has a way to keep me by playing on words, in which I have recordings of to further proceed with the law for making this difficult for meI'm assuming they think I'm bluffingFurthermore, my Dad has NOT signed any documents and will not utilize the gym as long as I cannot, being that I pay for both membershipdHe does notTheir attitudes are the worstCareless, inconsiderate, and senselessAll 3, God depises

I am rejecting this response because:
I began the discussion via email with LifeTime in novemberThey agreed to cancel finally without written consentWhat I’m asking for is that I also be credited back to November in good faith as their cancellation
policy was not disclosed to me in any way shape or form up frontOnly after paying them this month did they decide to take my cancellation request seriously in a convenient manner

Initial Business Response /* (1000, 5, 2015/06/26) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
Gannon Road
Saint Paul, MN
Re: Ms***
Case # ***
Dear Mr***,
I received your complaint dated Monday, June 22, 2015, containing a
complaint filed with your office by Ms*** regarding an incident*** presented a liability claim against Life Time, claiming that she sustained "chemical burns" in the pool at our Orland Park, IL location
Her claim was submitted to Life Time's liability insurance carrier, Travelers, for investigation
Travelers investigation determined that the chemical control system which constantly monitors and controls the pools chemicals was fully operational and nothing out of the ordinary on the date in question, 4/24/In addition, the operations team manually tests the water every hours
On 4/24/15, the water was tested at 7:a.m., 10:a.m., 1:p.m., etcand all readings were limits*** checked in at 7:a.mthat morning, shortly after a reading had just been taken
There were no other complaints or issues by any other members
*** submitted medical documentation to Travelers which gave a diagnosis of "dermatitis", not chemical burnsDermatitis is an itchy rash which can be a result of any number of causes
Travelers denied ***'s claim, finding no negligence on the part of Life TimeIn addition, Rene signed a Member User Agreement when she joined the club in which she agreed to assume the risk of injury, and waive liability and the pursuit of claims against Life Time (copy attached)
*** was advised of the basis of the liability denial both by Travelers and the Risk Management staff at Life Time's corporate office
To this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me
Colleen ***
Risk Management
Life Time Fitness
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I stated to Lifetime it was dermatitis, which was from being in their poolMy face was red and burnt looking from swelling , rash, dermatitisThe man at Travelers stated the same thing about checking pool chemicalsHe said that he would need my proof
Well, my proof is that I DIDN'T WALK IN THAT WAY, BUT I WALKED OUT WITH THE RASH, ITCHY, SWOLLEN FACEHE SAID PROVE IT, I SAID OK
CHECK YOUR SECURITY CAMERA'S OF HOW I WALKED IN AND HOW I LOOKED WALKING OUT, THERE'S MY PROOF!
THEY ARE WRONG AND THEY KNOW IT, CHECK THE CAMERA'S
Final Business Response /* (4000, 9, 2015/07/07) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
Gannon Road
Saint Paul, MN
Re: Ms***
Case # ***
Dear Mr***,
I received Ms***'s response dated Tuesday, June 30, 2015, regarding a complaint filed with your office by Ms*** regarding an incident*** presented a liability claim against Life Time, claiming that she sustained "chemical burns" in the pool at our Orland Park, IL location
Life Time maintains that there was no negligence in the maintenance of our poolsFurther, Ms***'s executed Member Usage Agreement precludes her from pursuing a claim against Life Time
To this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me
Colleen ***
Risk Management
Life Time Fitness

Mr*** ***Revdex.com of Minnesota and North DakotaGannon RoadSaint Paul, MN 55116Re: Mr*** ***Complaint ID: ***Dear Mr***,I received your email dated Wednesday, April 6, containing a complaint filed with your office by Mr*** *** regarding the
cancellation process and balance owed for Mr***’s Life Time membership. We appreciate Mr*** filing his complaint so that we could further address his concerns.Life Time respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membership. As such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experience.By way of background, Life Time Fitness’ General Terms Agreement states that a member may terminate the membership for any reason by giving advance written notice. Advance written notice is described as submitting a termination request at a Life Time center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requested. We believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunication. Life Time does not accept cancellations via phone, fax or email. For reference, I have included a copy of Mr***’s General Terms Agreement and Member Usage Agreement.Additionally, the General Terms Agreement states that all cancellation requires written termination by notice. Members will have active membership and pay for days following cancellation receipt. (ex: cancellation received September 15, member will have an active membership through October and pays days of October on October 1.) Upon reviewing Mr***’s membership, Life Time Fitness has no record of a proper cancellation request for Mr***’s membership. Without a proper cancellation, Life Time declines to remove the current balance owed. If Mr*** can provide proof of a proper cancellation, Life Time is more than happy to readdress this complaint at that time. The last membership change completed by Mr*** was on April 30, when requesting to downgrade the membership to Life Time Health hold. I have included this documentation for reference as well. The current balance on Mr***’s membership is $21.66. There are three ways Mr*** can pay the balance and they are as follows; in person at any Life Time facility, or mailing in payment to the NW San Antonio Life Time location, or by calling Member Relations at Life Time Fitness’ corporate office at 866-951-during the office hours of a.mand p.m., central time, Monday through Friday. We suggest that Mr*** completes a proper termination request at this time, and resolves the current balance owed to Life Time if he no longer wishes to receive any further communication regarding the delinquent membershipAbove all, we thank Mr*** for his patronage and allowing Life Time the opportunity to respond to his concerns. To this end, we trust that this matter will be considered closed by your office. If I may be of additional assistance, please feel free to contact meSincerely,*** *.Member [email protected]

Dear Ms***, We received your email dated Thursday, June 15, containing a complaint filed with your office by Ms*** ***s regarding the cancellation option and medical freeze option with the Loyalty Agreement for Ms***’s Life Time membership. We appreciate Ms
***’s for submitting her complaint so that we could address her concerns further Upon reviewing MsRobinson’s membership, Life Time has record of Ms***’s signing up for the year Loyalty membership. For reference, we have included Ms***’s General Terms Agreement for further clarification After reviewing the notes on the membership, Life Time has explained to Ms***’s multiple times that she must provide Life Time with some proof of relocation should she wish to terminate the Loyalty contract immediately, or provide a medical note from her physician should she wish to freeze her portion of the membership. Life Time received the medical documentation on June 15, 2017, so Life Time has honored to remove Ms***’s from the membership, leaving the membership as a Single membership for MrGary ***’s. Life Time also refund the overcharges for June’s membership dues, and placed ***’s portion of the membership on hold for months per the medical note receivedIf Ms***’s is able to provide proof of relocation more than miles from a Life Time location, Life Time would be happy to assist with processing the termination requestAbove all, we thank Ms***’s for allowing Life Time the opportunity to provide a response to her concerns. To this end, we trust that this matter will be considered closed by your office. If you have any questions please feel free to contact me Sincerely, Dustin OMember Relations [email protected]

Life Time apologized for the miscommunication on Maria's behalf. We have record that Maria refunded $on November 3, 2017. We are sorry for the inconvenience this has caused. Please let us know if you have any further questions.In health, Dustin O.Member
[email protected]

Ms*** ***Revdex.com of Minnesota and North DakotaGannon RoadSaint Paul, MN 55116 Re: Ms*** ***Complaint ID *** Dear Ms***, I received your email dated Thursday, November 17, containing a complaint filed with your office by Ms
*** *** regarding the status of the Life Time membership, and the continued outreach about the delinquent membership. We appreciate Ms*** submitting the complaint so that we could further address her concernsLife Time Fitness respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membership. As such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experience.By way of background, Life Time Fitness’ General Terms Agreement states that a member may terminate the membership for any reason by giving advance written notice. Advance written notice is described as submitting a termination request at a Life Time center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requested. We believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunication. Life Time does not accept cancellations via phone, fax or email. I have included a copy of Ms***’s General Terms Agreement for reference.Additionally, the General Terms Agreement states that all cancellation requires written termination by notice. Members will have active membership and pay for days following cancellation receipt. (ex: cancellation received September 15, member will have an active membership through October and pays of October on October 1) Upon reviewing Ms***’s membership, Life Time has no record of a cancellation submitted to Life Time per our standard cancellation policy via letter or at a Life Time location. If Ms*** can provide proof of a prior cancellation request, Life Time is more than happy to readdress this complaintThe balance on Ms***’s membership is currently $owed for October and November monthly dues and late fees. There are three ways Ms*** can pay her balance and they are as follows; in person at any Life Time facility, or, mailing in payment to the Fridley Life Time location, or, by calling Member Relations at Life Time Fitness’ corporate office at ###-###-#### during the office hours of a.mand p.m., central time, Monday through Friday. We also suggest that Ms*** takes the appropriate action to cancel the membership should she no longer wish to continue the membership. Above all, we thank Ms*** for her prior patronage and for allowing Life Time Fitness the opportunity to respond to his concernsTo this end, we trust that this matter will be considered closed by your office. If I may be of additional assistance, please feel free to contact me. Sincerely, Dustin O.Senior Lead Associate - Member [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like a new invoice sent to my billing address which reflects balance on the account. Thanks,*** ***

Mr*** ***Revdex.com of Minnesota and North DakotaGannon RoadSaint Paul, MN 55116Re: Mrs*** ***Complaint ID ***Dear Mr***,I received your email dated Sunday, May 1, containing a complaint filed with your office by Mrs*** *** regarding the
membership cancellation policy and the billing that has occurred. We appreciate Mrs*** submitting a complaint so that we could further address her concernsLife Time respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membership. As such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experience.By way of background, Life Time Fitness’ General Terms Agreement states that a member may terminate the membership for any reason by giving advance written notice. Advance written notice is described as submitting a termination request at a Life Time center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requested. We believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunication. Additionally, the General Terms Agreement states that all cancellation requires written termination by notice. Members will have active membership and pay for days following cancellation receipt. (ex: cancellation received September 15, member will have an active membership through October and pays of October’s prorated dues on October 1) For reference, I have included a copy of the General Terms Agreement agreed to by Mr*** *** via the online join processLife Time does provide a consumer with the General Terms Agreement in the online join process prior to the consumer agreeing to the terms. The consumer is responsible for reviewing and reading the terms of the membership, and then must confirm and agree to the General Terms Agreement before the membership is actually created on Life Time’s end. If you review the General Terms attached for reference, you will see under the "Voluntary Termination" section of the agreement that Life Time specifically outlines the cancellation procedures if a member wishes to terminate their membership. We apologize for any misunderstanding regarding Life Time’s cancel policy. Ms***'s membership is pending termination for May 28, per the cancellation policy. I have also included a copy of the Termination Agreement for reference.Above all, we thank Mrs*** for allowing Life Time the opportunity to respond to her concernsTo this end, we trust that this matter will be considered closed by your office If I may be of additional assistance, please feel free to contact meSincerely,*** O.Member [email protected]

Ms*** ***Revdex.com of Minnesota and North DakotaGannon RoadSaint Paul, MN 55116 Re: Mr*** ***Complaint ID *** Dear Ms***,We received your email dated June 12, containing a reply by Mr*** *** regarding the Life Time
Fitness’ cancellation process as described in the response to the Revdex.com regarding the first response to this matter. On behalf of Life Time Fitness, we apologize that the cancellation process did not meet Mr***’s expectations and truly regret any frustration this has caused. It is never our intent to fall short of our members expectations. Unfortunately Life Time is upholding the original agreement signed at the time of joining, which specifically outlines the cancellation policy, which is also outlined our website. We respectively decline processing a refund as Mr*** did not submit a certified letter to cancel until May 11, 2017. We thank Mr*** for the opportunity respond to his concern. To this end, we trust that this matter will be considered closed by your office. If I may be of additional assistance, please feel free to contact meSincerely, Dustin O.Member [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However I believe that Lifetime purposely makes its cancellation process confusing and obstructiveThere doesn't seem like there is anything I can do though

Initial Business Response /* (1000, 10, 2015/06/25) */
Revdex.com of Minnesota and North Dakota
Mr*** ***
Gannon Road
Saint Paul, MN
Re: Mr*** ***
Case #: ***
Dear Mr***,
I received the complaint dated Monday, May 15, containing a
complaint filed with your office by Mr*** *** regarding the swim lessons billed to his membershipI thank Mr*** for the opportunity to respond to his complaint, and apologize for any misunderstanding about the Swim Program Agreement
After further review of Mr***'s membership and communication with the local club in South Tulsa, Life Time respectfully declines processing a refund for the June swim lessons that were collected on June 1, The $was an authorized transaction per the signed Swim Program Agreement, which I have provided for referenceWe do apologize that Mr *** does not consider the signed paperwork as proper; however the paperwork clearly outlines reoccurring monthly lessons to be charged starting on June 1, 2015, and therefore his children were enrolled in ongoing lessonsOnce again we apologize for any misunderstanding and frustration this has caused, but Life Time declines to issue a refund due to Mr***'s children occupying an opening in our swim lessons program
Above all, we thank Mr*** for his patronage and allowing Life Time the opportunity to respond to her concernsTo this end I trust that this matter will be considered closed by your officeIf you have any further questions you may contact me at your convenience
In health,
Dustin O
Member Relations
[email protected]
Initial Consumer Rebuttal /* (3000, 12, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dustin Oignores the fact that the Lifetime representative who provided the agreement expressly represented to my wife that no additional charges would follow from accepting the free swimming lessonsHence, this is a case of fraud in the inducementThe language of the putative Lifetime agreement does not, in fact, reflect the parties' understandingHence, although I appreciate the response, it would be helpful if the response had come from someone with knowledge of the actual facts, instead of someone completely divorced from the situation, apparently in Minnesota, relying in paperwork
If Lifetime believes that it would be better served by my filing a civil action in Tulsa County, Oklahoma and suing for fraud and rescission, as well as attorney fees, please advise
Final Business Response /* (4000, 14, 2015/07/16) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
Gannon Road
Saint Paul, MN
Re: Mr*** ***
Case #: ***
Dear Mr***,
I received your email dated Thursday, July 7, 2015, containing a reply by Mr*** *** regarding the Life Time swim lessons billed to his membership as described in the first response to this matter
On behalf of Life Time Fitness, once again we apologize for any misunderstanding and frustration this has causedLife Time respectfully declines to issue a refund as Mr***'s children occupied an opening in our swim lessons programAs you can understand, during the busy summer months our openings for lessons are at high demand, and therefore we must uphold the signed swim agreement
While it is never our intent to fall short of our members expectations, I regret that we are unable to come to an agreement at this timeI thank Mr*** for the opportunity respond to his concernTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me
Sincerely,
Dustin O
Member Relations
[email protected]

Revdex.com of Minnesota and North Dakota Ms*** *** Gannon Road Saint Paul, MN Re: Mr*** *** Iii Complaint ID *** Dear Mr***, I received the complaint dated Friday, December 9, containing a complaint filed with your
office by Mr*** *** Iii regarding the swim lessons billed to his membershipI thank Mr*** for the opportunity to respond to his complaint, and apologize for any misunderstanding about the Swim Program Agreement After further review of Mr***’s membership and communication with the local club in West Bloomfield, Life Time respectfully declines processing a refund for the swim lessons that have been collected to date. The $per month that was being collected by Life Time was an authorized transaction per the signed Swim Program Agreement, which I have provided for reference. We do apologize that Mr*** does not consider the signed paperwork as proper; however the paperwork clearly outlines reoccurring monthly lessons to be charged starting on February 1, 2016, and therefore his child was enrolled in ongoing lessonsLife Time never received a written request to terminate the recurrent swim lessons after they were begun Once again we apologize for any misunderstanding and frustration this has caused, but Life Time declines to issue a refund due to Mr***’s child occupying an opening in our swim lessons program. Lastly, Life Time can confirm that there will be no further charges for Aquatics lessons on Mr***’s membership unless he should choose to sign back up for future lessons Above all, we thank Mr*** for his patronage and allowing Life Time the opportunity to respond to her concerns. To this end I trust that this matter will be considered closed by your office. If you have any further questions you may contact me at your convenience In health, Dustin OMember Relations [email protected]

Mr*** ***Revdex.com of Minnesota and North DakotaGannon RoadSaint Paul, MN 55116Re: Mr*** ***Complaint ID: ***Dear Mr***,I received your email dated Thursday, April 14, containing a reply by Mr*** *** regarding Life Time Fitness’ cancellation process as described in the response to the Revdex.com regarding the first response to this matter.On behalf of Life Time Fitness, I thank Mr*** for another opportunity to address his concerns and apologize that the cancellation process did not meet Mr***’s expectations. Again, Life Time Fitness respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membership. As such, we have implemented consistent membership guidelines to provide a uniform member experience throughout our club locations. Therefore, a member must provide a written notice to cancel as outlined in the previous response, as the General Terms Agreement is a legally binding document outlining our billing and cancellation processes. Once again, we suggest that Mr*** completes a proper termination request at this time, and resolves the current balance owed to Life Time if he no longer wishes to receive any further communication regarding the delinquent membershipWhile it is never our intent to fall short of our member’s expectations, I regret that we are unable to remove the balance owed due to never receiving a proper cancellation request to date. There are three ways Mr*** can pay the balance and they are as follows; in person at any Life Time facility, or mailing in payment to the NW San Antonio Life Time location, or by calling Member Relations at Life Time Fitness’ corporate office at 866-951-during the office hours of a.mand p.m., central time, Monday through Friday. Above all, we thank Mr*** for his patronage and allowing Life Time Fitness the opportunity to respond to his concernsTo this end, we trust that this matter will be considered closed by your office. If I may be of additional assistance, please feel free to contact meSincerely,*** *.Member [email protected]

Initial Business Response /* (1000, 5, 2015/04/17) */
Revdex.com of Minnesota and North Dakota
Mr*** ***
Gannon Road
Saint Paul, MN
Re: Ms*** ***
Case #: ***
Dear Mr***,
I received your email dated Wednesday, April 8, containing a
complaint filed with your office by Ms*** *** regarding the billing for personal training productsI thank Ms*** for the opportunity to respond to her complaint
Upon review Ms***'s complaint, I reached out to the Personal Training Department Head and Assistant Department HeadThe Personal Training Assistant Department Head, ***, contact Ms*** via phone and left her a message explaining the chargesAlso, she asked Ms*** to reach out to her via phone with any further questions
I apologize for any confusion or miscommunication regarding the personal training productI can assure you that *** will continue to be the point of contact for Ms*** should she have any further questions
To this end I trust that this matter will be considered closed by your officeIf you have any further questions you may contact me at your convenience
Regards,
***
Member Relations
[email protected]
Initial Consumer Rebuttal /* (3000, 7, 2015/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reached out to Lifetime several times and , they have not been responsiveI have left emails on their site twice and have either not received responses or had a rude customer service representative call me and then never address the issueThe problem is, their company say's they will respond and they don'tI have called and emailed many times with no resolution, Why is this time going to be different and why haven't they reviewed this and just returned my money, rather than have another person for me to call
Final Business Response /* (4000, 9, 2015/04/22) */
Revdex.com of Minnesota and North Dakota
Mr*** ***
Gannon Road
Saint Paul, MN
Re: Ms*** ***
Case #: ***
Dear Mr***,
I received your email dated Monday, April 20, in the response to the Revdex.com regarding the first matter Ms*** brought to our attention regarding billing for Personal Training productI thank Ms*** for another opportunity to respond to her complaint
As stated in the previous response, *** is willing to address any concerns Ms*** has regarding her Personal TrainingWe ask that Ms*** returns ***'s voicemail to address any further concerns with her billingAgain, *** is aware of her concerns and would like to speak to Ms*** regarding the Personal Training productMs*** can reach *** by calling *** extension ***
I apologize for the frustration regarding the club folland customer serviceI can assure you that *** will continue to be the point of contact for Ms*** should she have any further questions
To this end I trust that this matter will be considered closed by your officeIf you have any further questions you may contact me at your convenience
Regards,
***
Member Relations
[email protected]

Initial Business Response /* (1000, 5, 2015/04/10) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
Gannon Road
Saint Paul, MN
Re: Mr*** ***
Case # ***
Dear Mr***,
I received your email dated Thursday, April 2, containing a
complaint filed with your office by Mr*** *** regarding the cancellation his Life Time Membership
By way of background, Life Time Fitness' General Terms Agreement states that a member may terminate the membership for any reason by giving advance written noticeAdvance written notice is described as submitting a termination request at a Life Time Fitness center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requestedWe believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunicationLife Time Fitness does not accept cancellations via phone, fax or email
Additionally, the General Terms Agreement states that all cancellation requires written termination notice, which requires a day advance written notice to terminate (e.g., written notice received by Life Time Fitness on January 15, will terminate on the membership effective February 14)I have included Mr***'s General Terms Agreement for referenceAlso, Mr*** signed up online through an online join link, and therefore the document states, "Member accepted through Internet"The agreement was also email to him at the time of joining to the email address [email protected] for his reference
Life Time Fitness respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membershipAs such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experience
Upon reviewing Mr***'s membership, Mr*** has not provided Life Time Fitness a proper cancellation request per the General Terms Agreement outlined aboveAs a customer service gesture, we will accept this written complaint as a written request to terminate Mr***'s membership with Life Time FitnessMr***'s membership will cancel effective May 2, 2015, per our standard day cancellation policy
Above all, we thank Mr*** for his patronage and allowing Life Time Fitness the opportunity to respond to his concernsWe apologize for any misunderstanding and frustration with our cancellation policyTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me
Sincerely,
***
Member Relations
[email protected]
Initial Consumer Rebuttal /* (3000, 7, 2015/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It appears as if the request to receive a refund for the months that the service was not cancelled as requested was purposefully ignored in this responseTherefore I am not satisfied with this response
Furthermore this is a boiler plate response that demonstrates that this organization does not truly care to rectify the offending policy that caused this grievance in the first place and will continue conducting business as usual with no intent of preventing this recurrence with other potential customers
While most month to month services offer an easy method of cancellation, this organization forces customers to jump through hoops in an attempt to keep them on the hook for as long as possible, taking the money of hard working folks well beyond the actual use of their membership
A change in policy that would allow customers to cancel their membership via email and a refund for the months of service that I was charged for when I first attempted to cancel are the terms I would accept
Final Business Response /* (4000, 9, 2015/04/20) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
Gannon Road
Saint Paul, MN
Re: Mr*** ***
Case # ***
Dear Mr***,
I received your email dated Tuesday, April 14, containing a reply by Mr*** *** regarding Life Time Fitness' cancellation process as described in the response to the Revdex.com regarding the first response to this matter
On behalf of Life Time Fitness, I thank Mr*** for another opportunity to address his concerns and apologize that the cancellation process did not meet Mr***'s expectationsAgain, Life Time Fitness respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membershipAs such, we have implemented consistent membership guidelines to provide a uniform member experience throughout our club locations
While it is never our intent to fall short of our member's expectations, I regret that we are unable to accommodate Mr***'s refund requestAs stated in the prior response, Mr***'s membership will cancel effective May 2, Life Time will remain consistent with our terms of our agreement, and will continue to not allow online cancellations
I thank Mr*** for the opportunity respond to his concernTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me
Sincerely,
***
Member Relations
[email protected]

Initial Business Response /* (1000, 5, 2015/09/11) */
Revdex.com of Minnesota and North Dakota
Mr*** ***
Gannon Road
Saint Paul, MN
Re: Ms*** ***
Case #: ***
Dear Mr***,
I received your email dated Wednesday, September 9, containing a
complaint filed with your office by Ms*** *** regarding her experience with the Gilbert Life Time membership Sales TeamWe thank Ms*** for taking the time to share her experience with Life Time, so that we could address this with the General Manger and Regional Sales Manager
As of this afternoon, the General Manager, Megan *** has reached out and left a message for Ms*** to contact her regarding her experience at Life Time, GilbertOn behalf of Life Time, I want to apologize for the extremely poor experience, which is by no mean acceptableAgain, we appreciate Ms*** bring this complaint to our attention so that Megan can further address Ms***'s experience
To this end I trust that this matter will be considered closed by your officeIf you have any further questions you may contact me at your convenience
In health,
Dustin O
Member Relations
[email protected]

Initial Business Response /* (1000, 5, 2015/10/12) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
Gannon Road
Saint Paul, MN
Re: Mr*** ***
Case # ***
Dear Mr***,
I received your complaint dated Thursday, October 8, containing a
complaint filed with your office by Mr*** *** regarding the cancellation of his Life Time Membership, and final August membership dues owed to Life Time
By way of background, Life Time Fitness' General Terms Agreement states that a member may terminate the membership for any reason by giving advance written noticeAdvance written notice is described as submitting a termination request at a Life Time Fitness center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requestedWe believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunication
Additionally, the General Terms Agreement states that all cancellation requires written termination notice by the end of the month in order for the termination to be effective on the last day of the following month (e.g., written notice received by Life Time Fitness between May and May will be effective June 30)For reference, I have attached Mr***'s General Terms Agreement signed at the time of joining
Life Time Fitness respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membershipAs such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experience
Upon reviewing Mr***'s membership, Life Time does have record of Mr*** requesting to terminate his Life Time membership on July 10, Per the billing cycle notice to cancel, the membership pended termination for August 31, For reference, I have attached a copy of Mr***'s Termination AgreementMr***'s final monthly dues for the month of August did not successfully process through, and remains outstanding at this timeI can assure Mr*** that the past due balance does not affect his credit score at this time, but is rather an outstanding debt owed to Life TimeIf Mr*** happens to wish to rejoin Life Time in the future, Life Time will require this balance to be resolved prior to rejoiningLife Time respectfully declines to waive the current balance owedFinal payment can be made by contacting Member Relations at 888-430-
Above all, we thank Mr*** for his prior patronage and allowing Life Time Fitness the opportunity to respond to his concernsIf I may be of additional assistance, please feel free to contact me
Sincerely,
Dustin O
Member Relations
[email protected]
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The payment for the billing period ending July which is when I gave notice was paid in advanceTexas does not recognize autorenewing payments by virtue of state law therefore the membership agreement is void as of the date of noticeI will not accept a satisfactory resolution until my balance is clearedIf there were a lifetime fitness in buffalo NY I would be a member but there is not therefore the membership is cancelled
Final Business Response /* (4000, 9, 2015/10/21) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
Gannon Road
Saint Paul, MN
Re: Mr*** ***
Case # ***
Dear Mr***,
I received your email dated Tuesday, October 13, containing a reply by Mr*** *** regarding the status of his Life Time membership as described in the initial response to the Revdex.com
On behalf of Life Time Fitness, I thank Mr*** for another opportunity to address his concerns and apologize that the membership terms and conditions did not meet Mr***'s expectationsAgain, Life Time Fitness respects that there are countless situations which pose special circumstances to our members across the country and as such, we have implemented consistent membership guidelines to provide a uniform member experience throughout our club locations
While it is never our intent to fall short of our member's expectations, I regret that we are unable to accommodate Mr***'s request to waive the August monthly duesAs stated in the prior response, Mr***'s membership canceled effective August 31, Lastly, Life Time's General Terms Agreement complies with Texas law, and Life Time will remain consistent with our terms and conditions of our agreement
I thank Mr*** for the opportunity respond to his concernTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me
Sincerely,
Dustin O
Member Relations
[email protected]

Ms*** ***Revdex.com of Minnesota and North DakotaGannon RoadSaint Paul, MN 55116 Re: Dr*** ***Complaint ID *** Dear Ms
***, We received your email dated November 3, containing a complaint filed with your office by Dr*** *** regarding the incident with her safety and the poor member experience. We appreciate Dr*** for reaching out so that Life Time could address her concerns.Life Time apologizes that our club did not live up to Dr***’s expectations, and we are sorry to see her cancel due to that. Life Time has processed a refund in the amount of $for the final prorated dues for November, as Dr***’s last visit to the club was on October 30, 2017. The refund can take 2-business days to post back to Dr***’s bank account due to bank processing guidelines. Dr***’s membership is pending termination for November 23, 2017, and no further charges will be assessed.Above all, we thank Dr*** for allowing Life Time the opportunity to respond to her concernsTo this end, we trust that this matter will be considered closed by your office. If I may be of additional assistance, please feel free to contact me. Sincerely, Dustin O.Member [email protected]