Life Time Fitness Inc

I am rejecting this response because:
The email conversation took place in response to this email I originally sent to the General Manager at the timeHe did not respond himself, he had Rachel *** respondI clearly requested both memberships to be cancelledI was a member of Lifetime Fitness for several years and planned on returning as a member once we were settled with our new baby and it seems as though you are doing everything you can to make sure I never want to return and recommend to everyone I know to never join the clubYou customer service is HORRIBLEWhat kind of business does this to their clients? You're supposed to make your customers happy so they will be returning customers*** clearly never used the membership and we were under the impression that it was cancelledYou're a nationwide companyWe're a small family of The money means a lot more to us than it does to you

Ms*** *** Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: Ms*** *** Complaint ID *** Dear Ms***, I received your email dated Wednesday, January 18, containing a complaint filed with your office by Ms
*** *** regarding the current status of her Life Time membership, and the past due balance owed. We appreciate Ms*** for submitting her concerns so that Life Time can address this furtherLife Time Fitness respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membership. As such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experienceBy way of background, Life Time Fitness’ General Terms Agreement states that a member may terminate the membership for any reason by giving advance written notice. Advance written notice is described as submitting a termination request at a Life Time center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requested. We believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunication. Life Time does not accept cancellations via phone, fax or emailAdditionally, the General Terms Agreement states that all cancellation requires written termination notice, which requires a day advance written notice to terminate (e.g., written notice received by Life Time Fitness on January will terminate on the membership effective February 14). I have included a copy of Ms***’s General Terms Agreement for referenceUpon reviewing Ms***’s membership, Ms*** has told two Life Time Member Relations Representatives at our corporate office that she mailed a certified letter to cancel, but has yet to provide a copy of the certified receipt per their request. A certified letter is a type of special service mail offered by the United States Postal Service that allows the sender proof of the mailing. It also allows the receiver to track their package or envelope through the online system at usps.com using the unique tracking number provided by the mailerLife Time has no record of receiving Ms***’s certified letterWe suggest Ms*** reaches out to the postal service to get an additional copy of the certified receipt if she is unable to find the original copy. If Ms***’s can provide proof of certified receipt of her prior cancellation letter, Life Time is more than happy to readdress this complaintThe current balance on Ms***’s membership is $240.00. There are three ways Mr*** can pay her balance and they are as follows; in person at any Life Time facility, or, mailing in payment to the Old Orchard Life Time, or, by calling Member Relations at Life Time Fitness’ corporate office at ###-###-#### during the office hours of a.mand p.m., central time, Monday through FridayAbove all, we thank Ms*** for her patronage and allowing Life Time Fitness the opportunity to respond to his concernsTo this end, we trust that this matter will be considered closed by your office. If I may be of additional assistance, please feel free to contact meSincerely, Dustin OMember Relations [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have sent the required document to Dustin O

I am rejecting this response because:
Business refuses t address its malicious behavior of fraudulently misleading its customers by lack of full transparency

Ms*** *** Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: Ms*** *** Complaint ID *** Dear Ms*** ***, I received your email dated Tuesday, January 10, 2017, containing a complaint filed with your
office by Ms*** *** regarding a refund request of a Life Time Personal Training session We appreciate Ms*** for filing their complaint so that we could further address the concernsUpon further review of Ms***’s complaint, we have reached out to the local club to provide us documentation of the PT Agreements completed for services. Please see the attached Agreements and response from Ms***’s trainer regarding her request for a refund. Life Time respectfully declines to process a refundAbove all, we thank Ms*** for her patronage and patience to allow Life Time the opportunity to respond to her concernsTo this end, we trust that this matter will be considered closed by your office. If I may be of additional assistance, please feel free to contact meSincerely, Dustin OLife Time Fitness Member Relations

Initial Business Response /* (1000, 15, 2015/05/29) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
Gannon Road
Saint Paul, MN
Re: Ms*** ***
Case # ***
Dear Mr***,
I received your email dated Wednesday, May 20, containing a
complaint filed with your office by Ms*** *** regarding the status of her membership with Life TimeLife Time apologizes for any misunderstanding or confusion regarding Ms***' membership
Upon reviewing Ms***' membership, Life Time has record of Ms***' signing up for membership, signing the Member Usage Agreement, along with being provided a temporary membership card on December 13, Also a permanent membership card was also ordered on December 13, 2014, and mailed to the address she provided us within 7-business daysWe apologize if the letter with the membership card was overlooked by Ms*** or was lost in the U.SMail; however, the temporary membership card received at joining is sufficient for accessing the club
I have provided a Ms***' General Terms Agreement and Member Usage Agreement outing that she was aware of becoming a member with Life TimeMs*** also received an email at [email protected] with the General Terms Agreement and Member Usage Agreement which were completed on December 13, Again these were sent to Ms*** for her records outlining the terms of the membershipI have included these documents as well for reference
By way of background, Life Time Fitness' General Terms Agreement states that a member may terminate the membership for any reason by giving advance written noticeAdvance written notice is described as submitting a termination request at a Life Time Fitness center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requestedWe believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunicationLife Time Fitness does not accept cancellations via phone, fax or email
Additionally, the General Terms Agreement states that all cancellation requires written termination notice, which requires a day advance written notice to terminate (e.g., written notice received by Life Time Fitness on January 15, will terminate on the membership effective February 14)
Life Time Fitness respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membershipAs such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experience
Life Time Fitness did receive Ms***' termination request on May 14, 2015, and her membership is pending termination for June 13, While it is never our intent to fall short of our member's expectations, I regret that we are unable to accommodate Ms***' refund requestWhile I recognize that Ms*** may not agree with this decision, I do hope that she understands it has been made out of fairness to all Life Time members
Above all, we thank Ms*** for allowing Life Time the opportunity to provide a response to her concernsTo this end, we trust that this matter will be considered closed by your officeIf you have any questions please feel free to contact me
Sincerely,
***
Member Relations
[email protected]
Initial Consumer Rebuttal /* (3000, 17, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THIS IS UNACCEPTABLE! I was never provided a service and when I attempted to seek correction no one would correct the error and provide me with my membership number or membership access
I do not believe it is fair to be charged for a service that I CANNOT access and tried repeatedly to receiveI will go to court if necessaryI will not pay hundreds for your mistakes, poor customer service and sorry staffUNACCEPTABLE!
Final Business Response /* (4000, 21, 2015/06/09) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
Gannon Road
Saint Paul, MN
Re: Ms*** ***
Case # ***
Dear Mr***,
I received your email dated Tuesday, May 2, containing a reply by Ms*** *** regarding the status of her Life Time membership status as described in the initial response to the Revdex.com
On behalf of Life Time Fitness, I thank Ms*** for another opportunity to address her concerns and apologize that the membership did not meet Ms***' expectationsAgain, Life Time Fitness respects that there are countless situations which pose special circumstances to our members across the country and as such, we have implemented consistent membership guidelines to provide a uniform member experience throughout our club locationsOnce a member joins, they are welcome to come to our Life Time facilities and use our services as they wish
While it is never our intent to fall short of our member's expectations, I regret that we are unable to accommodate Ms***' refund requestAs stated in the prior response, Ms***' membership will cancel effective June 13, 2015, so she will continue to have access through that dateLife Time will remain consistent with our terms of our agreement, and will continue to be a service available to any member whom signs up for a Life Time membership
I thank Ms*** for the opportunity respond to her concernTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me
Sincerely,
***
Member Relations
[email protected]

Mr*** ***Revdex.com of Minnesota and North DakotaGannon RoadSaint Paul, MN 55116Re: Mr*** ***Complaint ID ***Dear Mr***,I received your email dated, Friday, April 22, containing a reply by Mr*** *** regarding the cancellation policy for his Life Time membership, as described in the response to the Revdex.com regarding the first response to this matter. I thank Mr*** for another opportunity to address his concerns and apologize that he did not find our first response satisfactory. On behalf of Life Time Fitness, I again apologize for any frustration regarding our policies and that the cancellation process does not meet Mr***’ expectationsAs a member services gesture, Life Time will accept his formal complaint as his cancellation letter to terminate the membership. I also want to clarify, Mr***’s membership is pending termination as of May 31, per the cancellation policy. For Mr***’s records, a confirmation email of the Termination Agreement has been sent to ***.We thank Mr*** for the opportunity to respond to his concern. To this end, we trust that this matter will be considered closed by your office. If I may be of additional assistance, please feel free to contact meSincerely,*** *.Member [email protected]

We reject this response for a few reasonsFirst of all, my wife came for the first time to the gym without infant appointment because this important fact was left out during the sales pitchIf we knew that appointment needs to be made, often multiple days in advance, this would be
deal breakerSecond, here are the options that were given to my wife regarding our 2-y old not being able reach the toiletOne option was to put a diaper onWell, if you knew what it takes to pottytrain a child, this would not even be an optionWhat kind of message do you send to a child that has no accidents elsewhere (day care, My Gym, other fitness centers, etc.) after she has been out of diapers/pullups for more than months alreadyMaybe you should try this brilliant option on yourselfAnother option, was for my wife to keep on checking on my 2-y old, during the stayBesides the obvious inconvenience where she had to run out for 10+ min in the middle of her yoga classe to check on our little one, again if you knew children, you would imagine that it’s not easy to leave the babysitting area again and explain to the child that she had to go back to the gymDespite this my wife in fact was checking on our 2-y old every half hour and that’s how she found our child on multiple occasions crying and wet in front of the bathroom because your staff would not open the door for herNow, the door to the bathroom is specifically designed that only a person taller than ft can open it (from inside)So not even our 4-y old, that you graciously allowed to babysit our toddler (and our infant on multiple occasions), was not able to open the bathroom door by herselfThen a question comes to mind, why are we paying close to $per month for you to babysit our kids, while we’re using your gym (and paying additional $200/mo for that), if my 4-y does the babysittingAll we were asking your staff to do was to open the door to the bathroom and to put a step stool there, so our 2-y can reach the toilet by herself as she does everywhere elseWe are currently trying a gym where babysitting costs $50/mo, without ridiculous infant appointments, and so far not a single accident in front of the closed bathroom door…

Ms*** *** Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: Mr*** *** Complaint ID *** Dear Ms***, I received your email dated April 27, containing a complaint filed with your office by Mr*** ***
regarding the poor member experience with the billing of the LifeSpa facial series. We thank Mr*** for taking the time to share his experience so that we could address and correct the error that was made. On behalf of Life Time, we want to apologize for the poor experience and frustration that was caused with the billing errorLife Time has honored to refund the overcharge of the $13.50, as well as we will honor the original pricing for the facial series that were purchased. The refund will take 3-business days to post back as a credit. Additionally, the LifeSpa Coordinator has reached out and left a voicemail for Mr*** to make sure he is satisfied with the resolution. Leah informed him there would be no upcharge for future services, and will offer a complimentary skin care gift as his next facial. Again, we appreciate Mr*** for bring this complaint to our attention so that our company could further address the issueIn closing, we apologize for the poor experiences that Mr*** encountered. To this end I trust that this matter will be considered closed by your office. If you have any further questions you may contact me at your convenience In health, Dustin OMember Relations [email protected]

Initial Business Response /* (1000, 7, 2015/11/12) */
Revdex.com of Minnesota and North Dakota
Mr*** ***
Gannon Road
Saint Paul, MN
Re: Mrs*** ***
Case #: ***
Dear Mr***,
I received your email dated Friday, October 30, containing a
complaint filed with your office by Mrs*** *** regarding her poor member experience with the Novi Life Time FitnessWe thank Mrs*** for taking the time to share her experience with Life Time so that we can provide the high-quality facilities, programming and amenities our members expect and demand
On behalf of Life Time, I want to apologize for the extremely poor experiences that have caused Mrs*** to cancel her membershipWe have honored to remove the final balance for the month of November, and Mrs*** no longer owes anything furtherAgain, we appreciate Mrs*** for bring this complaint to our attention so that our company can further address the issues
To this end I trust that this matter will be considered closed by your officeIf you have any further questions you may contact me at your convenience
In health,
Dustin O
Member Relations
[email protected]
Initial Consumer Rebuttal /* (2000, 9, 2015/11/18) */
Thank you very much in helping me resolve the issue with LTF

Initial Business Response /* (1000, 5, 2015/07/09) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
Gannon Road
Saint Paul, MN
Re: Mr*** ***
Case # ***
Dear Mr***,
I received your complaint dated Monday, April 27, containing a
complaint filed with your office by Mr*** regarding the attempt to cancel his Life Time Membership, and the continued billing
By way of background, Life Time Fitness' General Terms Agreement states that a member may terminate the membership for any reason by giving advance written noticeAdvance written notice is described as submitting a termination request at a Life Time Fitness center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requestedWe believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunicationLife Time Fitness does not accept cancellations via phone, fax or email
Additionally, the General Terms Agreement states that all cancellation requires written termination notice by the end of the month in order for the termination to be effective on the last day of the following month (e.g., written notice received by Life Time Fitness between May and May will be effective June 30)For reference, I have attached a copy of the original agreement signed at the time of joining by Mr***
Life Time Fitness respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membershipAs such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experience
Upon reviewing Mr***' membership, Mr*** had not provided Life Time Fitness a proper cancellation request prior to June 1, Currently Mr***' membership is canceling effectively July 31, Mr***' has previously completed change requests on his membership in the past, and was aware of our processes to request a changeAlso, there is notations on Mr***' membership of a verbal conversation with a Member Relations Representative at our corporate office on the requirements for submitting a cancellation requestIf Mr*** is able to provide me a receipt of his cancellation request prior to June 1, 2015, I would be happy to honor itHowever at this time Life Time has no record prior to June 1, of receiving a proper cancellation request, and therefore respectfully declines to refund the membership dues collectedWe apologize for the frustration this has caused
Above all, we thank Mr*** for his patronage and allowing Life Time Fitness the opportunity to respond to his concernsIf I may be of additional assistance, please feel free to contact me
Sincerely,
Dustin O
Member Relations
[email protected]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did process my request for termination ahead of time and even, as I hope is noted as well, went out of my way to remind them to call me when they completed - which they failed to doI have proof as I have found the pink copy of the signed form and I mentioned I knew I signed something several times to member relations (granted it is a little damaged and some liquid has made part of it illegible)Not only did They refused to accept the logical explanation they ignored and failed to respond to my inquiries in multiple casesI didn't put a Revdex.com complaint lightlyYou cannot make customers accountable for the shortcomings of your business process or employeesProcesses break, people forget to do things; it happens, I would take responsibility for this had I not already taken the appropriate steps to discontinue my membershipIt's obvious that member relations has been conditioned not care as I was being charged for a service I can prove I terminated and I cannot possibly useI would have expected Dustin to consider this not only as employee of a company that prides itself in the fitness and service industry, but as a human being with a shred of logic and a moral compass as its not acceptable in any business practice to charge people for services they are unable to use, it's called ethicsInstead I was treated as if I had failed at my part when I personally went in to take of this the day before I movedI had been a member of LifeTime for previously over a year and I knew what I needed to do to cancelIt's too late for an apology, the lack of consideration and perpetual deniability of their "ability" to help correct the situation
Final Consumer Response /* (3000, 12, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did process my request for termination ahead of time and even, as I hope is noted as well, went out of my way to remind them to call me when they completed - which they failed to doI have proof as I have found the pink copy of the signed form and I mentioned I knew I signed something several times to member relations (granted it is a little damaged and some liquid has made part of it illegible)Not only did They refused to accept the logical explanation they ignored and failed to respond to my inquiries in multiple casesI didn't put a Revdex.com complaint lightlyYou cannot make customers accountable for the shortcomings of your business process or employeesProcesses break, people forget to do things; it happens, I would take responsibility for this had I not already taken the appropriate steps to discontinue my membershipIt's obvious that member relations has been conditioned not care as I was being charged for a service I can prove I terminated and I cannot possibly useI would have expected Dustin to consider this not only as employee of a company that prides itself in the fitness and service industry, but as a human being with a shred of logic and a moral compass as its not acceptable in any business practice to charge people for services they are unable to use, it's called ethicsInstead I was treated as if I had failed at my part when I personally went in to take of this the day before I movedI had been a member of LifeTime for previously over a year and I knew what I needed to do to cancelIt's too late for an apology, the lack of consideration and perpetual deniability of their "ability" to help correct the situation
Final Business Response /* (4000, 14, 2015/08/07) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
Gannon Road
Saint Paul, MN
Re: Mr*** ***
Case # ***
Dear Mr***,
I received your email dated, Monday, July 20, containing a reply by Mr*** *** regarding the attempt to cancel his Life Time Membership, and the continued billing as described in the response to the Revdex.com regarding the first response to this matter
I thank Mr*** for another opportunity to address his concerns and apologize that he did not find our first response satisfactoryI want to apologize for the delay as I had to order paperwork to look into if a cancellation request was missed by Life TimeAfter further review of the paperwork from Overland Park, KS, Life Time has no record of a proper cancellation being submitted
I appreciate Mr*** providing me a copy of a membership change form, but that is not a cancellation form that is used at Life Time and it is not completeAs you can see on the form, the membership number is not complete or close to a membership number Life Time uses, the date is not complete, and the box is checked for a day money back cancellationAlso the date on the form looks to read, October 2014, however Mr*** contacted Life Time Member Relations on November 13, to update and make payment for November's past due balanceMr*** spoke with a Representative that day and never once mentioned that he had already terminated his membership, but rather asked how to cancel the membershipThe Life Time Representative explained to Mr*** that he would need to send a certified letter or cancel at a Life Time locationPer the facts that we have documented, Life Time respectfully declines to process a refundWe will however offer to waive the outstanding balance for June and July dues in the amount of $as a customer service gesture
On behalf of Life Time, I again apologize for any frustration regarding our policies and that the cancellation process did not meet Mr***' expectationsWhile I can empathize with Mr***' decision to cancel his membership, Life Time Fitness chooses to uphold the cancellation terms outlined in the General Terms Agreement to be fair and consistent to all membersI apologize that our decision to uphold the standard cancellation terms has resulted in a negative experience for Mr***
Above all, we thank Mr*** for the opportunity to respond to his concernTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me
Sincerely,
Dustin O
Member Relations
[email protected]

Dear Ms***, We received your email dated November 29, 2017, containing a complaint filed with your office by *** *** regarding the past due balance and cancellation process for the Life Time membership. We appreciate *** for filing a complaint so that we could address her
concerns furtherUpon reviewing ***’s membership, Life Time has record of a cancellation submitted on October 20, per our standard cancellation policy. We have attached the Termination Agreement for reference. Additionally, *** *** is listed as the payer responsible for ***’s membership so Life Time has honored to remove ***’s email and phone number so no further communication occurs. Finally, Life Time will not turn ***’s account over to collections based on this information. We apologize for the confusion and frustration this causedAbove all, we thank Ms*** for her patronage and allowing Life Time Fitness the opportunity to respond to her concernsTo this end, we trust that this matter will be considered closed by your office. If I may be of additional assistance, please feel free to contact meSincerely, Dustin OMember Relations [email protected]

Initial Business Response /* (1000, 5, 2015/05/15) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
*** *** ***
*** ***, ** XXXXX
Re: Mr*** ***
Case # XXXXXXXX
Dear Mr***
I received your email dated Friday, May 8, containing a
complaint filed with your office by Mr*** *** regarding the balance owed on his membership at Life Time
By way of background, Life Time Fitness' General Terms Agreement states that a member may terminate the membership for any reason by giving advance written noticeAdvance written notice is described as submitting a termination request at a Life Time center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requestedWe believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunicationLife Time does not accept cancellations via phone, fax or emailI have included a copy of MrsWalsh's General Terms Agreement for reference
Additionally, the General Terms Agreement states that all cancellation requires written termination by noticeMembers will have active membership and pay for days following cancellation receipt(ex: cancellation received September 15, member will have an active membership through October and pays days of October on October 1.)
Life Time respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membershipAs such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experience
Upon reviewing Mr***'s membership, Life Time Fitness had no record of any cancellation request for his membershipLife Time does have documentation of speaking with Mr*** on November 12, 2014, when he returned our call about the past due balance owed for September through NovemberPrior to November 12, we had been trying to contact Mr*** via phone and email so we could assist in resolving the past due balanceOn that date Mr*** was offered to reduce his past due balance from $down to just $Mr*** took the offer by updating his form of payment on file, and was told he would need to respond to a Life Time Health Agreement, via email, so that Life Time could process the hold requestThe Life Time representative sent Mr*** the Life Time Health Agreement to respond to on November 12, as well as three more additional reminders prior to November so that the proper change could be submittedUnfortunately Mr*** did not uphold his end of the agreement to respond to the email which would have placed his membership on Life Time Health
Life Time has on multiple occasions explained the reasoning for the membership not being placed on hold, how to complete a proper cancellation, as well as the membership being past due once againMr*** has chosen not to complete the cancellation process that we have informed him to complete, and rather has opened disputes with his bankCurrently the balance owed for March through May dues remains outstanding in the amount of $If Mr*** would like to continue his membership, once again, Life Time would be able to offer to remove 50% of the balance owed with updated billing information
Above all, we thank Mr*** for his prior patronage and allowing Life Time the opportunity to respond to his concernsIf I may be of additional assistance, please feel free to contact me
Sincerely,
*** **
Member Relations
***@lifetimefitness.com
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
May 27,
Mr*** ***
Revdex.com of Minnesota and North Dakota
*** *** ***
I received the response by Life Time Fitness on May 15, and am not accepting their offerAnd, make the counter demand: Due to my proof of permitted written notice of termination on Oct6, 2014, I am owed $and demand that the remaining balance equal Zero
AThe Life Time Fitness General Terms Agreement, section Voluntary Termination states:
"I may terminate or downgrade this membership for any reason beyond the first days of membership by giving advance written notice as described belowDuring the voluntary termination period the privileges of this membership will remain in effectTo terminate or downgrade my membership, I agree to provide one month (days) advance written notice to Life Time FitnessTermination and downgrades will be effective days following the date of notice (e.g., written notice received by Life Time Fitness on January will terminate or downgrade my membership effective February 14)Any membership dues paid for partial months will be prorated to the effective termination or downgrade dateI may provide written notice of termination or downgrade in person at my club or as otherwise permitted by Life Time FitnessI may also provide written notice of termination by certified mail return receipt requested to: Life Time Fitness, *** *** *** *** ***, MN XXXXXNo voluntary termination is effective until I have paid Life Time Fitness all amounts due and owing, ay refunds will be processed within business days and refunded electronically to my designated credit, debit card or checking/savings account."
BOn OctX XXXX, I wrote an email to *** *** Member Services Department Head stating that, "I already canceled my membership and have moved to CaliforniaIf your records don't show that, then cancel my membership immediately."
My membership was canceled, per the Life Time Fitness General Terms Agreement, on November 12, Since November 12, Life Time Fitness has withdrawn $from my bank account prorated from November 12, My Life Time Fitness membership was canceled because of my written notice of termination on Oct6, 2014, the day notice required to cancel a membership and my balance of zero on November 12,
My e-mail notice of termination followed an e-mail from Ms*** dated September 23, In response to my notice of cancellation on Oct6, 2014, *** *** at Life Time Fitness e-mailed me on November 12, *** *** offered to "change (my) current club-accessing membership to a non club-accessing Life Time Health membership t Life Time Fitness, deactivating center access as of 12/1/14." And "If I agree with the Terms and Conditions below, PLEASE REPLY TO THIS EMAIL by stating 'Yes, would like to change my membership to a Life Time Health membership and I agree with the terms and conditions contained in this email.'" I did not respond to this email because I waned my membership canceled per my written notice on Oct6, I did not want to continue paying $a month for a non club-accessing membership
Life Time Fitness has communicated with me, you, and Band of America representatives by e-mailIs Life Time Fitness claiming my e-mail notice was not permitted? I have not received any US Mail communication regarding my complaintNor has Life Time Fitness replied to me by US Mail regarding my complaints with Bank of America or regarding this procedure with you and the Revdex.com
Per the e-mail from *** *** Life Time Fitness provided me with written notice via e-mail and asked me to respond by e-mail to downgrade my membershipTherefore, per the General Terms Agreement, e-mail is permitted as a method of communication to terminate or downgrade my membership and my e-mail on Octis a written notice of membership termination permitted by Life Time Fitness
I, *** ***, have on multiple occasions explained my situation and stated my desire to cancel my membership with Life Time FitnessLife Time fitness has chosen not to abide by the General Terms Agreement, and furthermore, has resorted to bullying me with e-mails and phone calls threatening to send my balance to collectionsDue to my proof of permitted written notice of termination on Oct6, 2014, I a owed $and demand that the remaining balance of $be removed
In line with the vision of the Revdex.com to facilitate an ethical marketplace where buyers and sellers trust each other, I hope Life Time Fitness realizes they breached the General Terms Agreement and agrees to return the money owed to meI appreciate the time and effort it takes for the Revdex.com to reliably and objectively evaluate the integrity and performance of these situations and I am confident Life Time Fitness will agree to resolve this situation accordingly
Thank you,
*** ***
Final Business Response /* (4000, 9, 2015/06/05) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
Gannon Road
Saint Paul, MN
Re: Mr*** ***
Case # ***
Dear Mr***,
I received your email dated, Thursday, May 28, containing a reply by Mr*** *** regarding Life Time Fitness' cancellation process as described in the response to the Revdex.com regarding the first response to this matter
On behalf of Life Time Fitness, I thank Mr*** for another opportunity to address his concerns and apologize that the cancellation process did not meet Mr***'s expectationsAgain, Life Time Fitness respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membershipAs such, we have implemented consistent membership guidelines to provide a uniform member experience throughout our club locations
Again, Life Time Fitness has no record of a proper cancellation request received by Mr***His email to Ms*** on October 6, was not a valid termination request, and again at that time Mr***'s membership remained delinquent for September and October's monthly duesOn November 12, 2014, Life Time assisted Mr*** with waiving 90% of his balance owed to allow him to continue membership, not cancel at the end of NovemberThis was clearly outlined with Mr*** during the conversation on November 12, Since then Life Time has continued to have multiple communications with Mr*** about his membership, and we will not be offering to waive his current balance owed or refund previous membership dues collectedLife Time will remain consistent with our terms of our agreement, and will continue to not allow phone or email cancellation requests
While it is never our intent to fall short of our members expectations, I regret that we are unable to come to an agreement at this timeI thank Mr***'s for the opportunity respond to his concernTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me
Sincerely,
***
Member Relations
[email protected]

Initial Business Response /* (1000, 5, 2015/06/23) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
Gannon Road
Saint Paul, MN
Re: Mr*** ***
Case # ***
Dear Mr***,
I received your complaint dated Monday, June 15, containing a
complaint filed with your office by Mr*** *** regarding the balance owed to Life Time and the attempt to cancel the membership
By way of background, Life Time respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membershipAs such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experienceWe believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunication
Upon reviewing Mr***' membership, Life Time Fitness has no record of a cancellation request for Mr***' membershipHowever, Life Time does have a signed Life Time Health Agreement from January 1, to convert Mr***' membership to the Life Time Health membership effective March 1, While on Life Time Health, a member remains to have access to the online virtual benefits, such as online workout videos, myLTBucks$, speaking to a Health Coach, Member Advantage discounts for local and national business, and additional health and fitness contentI have attached a copy of the signed Life Time Health Agreement for reference
Without a proper cancellation, Life Time declines to remove the previous balance owedThe current balance on Mr***' membership is $There are three ways Mr***' can pay the balance and they are as follows; in person at any Life Time facility, or mailing in payment to the Life Time Pickerington location, or by calling Member Relations at Life Time Fitness' corporate office at*** during the office hours of a.mand p.m., central time, Monday through FridayLastly, if Mr*** wishes to terminate the membership, he may do so by submitting a termination request at a Life Time center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requested
Above all, we thank Mr*** for his prior patronage and allowing Life Time the opportunity to respond to his concernsWe apologize for any confusion with our cancellation processesIf I may be of additional assistance, please feel free to contact me
Sincerely,
Dustin O
Member Relations
[email protected]

Initial Business Response /* (1000, 5, 2015/06/17) */
Revdex.com of Minnesota and North Dakota
Mr*** ***
Gannon Road
Saint Paul, MN
Re: Ms***
Case #: ***
Dear Mr***,
I received the complaint dated Monday, June 8, containing a
complaint filed with your office by Ms*** regarding cancellation of her membership, and refund requested
Life Time apologizes for the poor experience that was caused by another member of Life TimeWe understand this is a serious concern and issue if Ms*** felt harassed by any meansLife Time would hate to see Mr*** cancel her membership over this issue, as she was actively using the club on a regular basis prior to this reoccurring incident
I would be able to assist with processed a refund for the remaining balance collected on June 1, in the amount of $55.47, or else I could credit Ms***'s membership for the entire month of July if she is will give Life Time another chanceThe credit in the amount of $would be applied for July dues if Ms*** wishes to reinstate her membership for an additional month to see if the issue has subsidedI would change her cancellation date from June 30, to a new cancellation date of July 31, If Ms*** sees that the issue has subsided in July, she then can sign to reactive the membership for future use and the membership would continueIf Ms*** can please let me know how she would like to proceed, I would be happy to assist further
Above all, we thank Ms*** for her patronage and allowing Life Time the opportunity to respond to her concernsWe look forward to hearing a response from Ms*** on how she would like to proceed
In health,
Dustin O
Member Relations
[email protected]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the positive response that this solicitation has received from Dustin O., a member services representative from LifeTime FitnessAs he has offered me a choice of a refund of my June dues or an additional month of my LT membership (at additional cost to them), I am assured that not only is my issue being regarded seriously, but that my membership was valued by this organization, as is their reputation
Since leaving LT, I have started a new fitness routine and joined a different clubSo, I am only interested in a full refund of my June dues., a total of $
I thank him for his consideration, and the Revdex.com for facilitating this exchange
Final Consumer Response /* (2000, 15, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate your response, and am glad to have been given the refund I requestedIt is unfortunate that for some reason my original reply, while submitted, was never receivedI would not have bothered to go through all of the trouble of soliciting a response and propose a point of action if I had no intention of seeing it throughI am not sure where the disconnect occurred, but please be assured that it was submitted by me in a timely manner
Regardless, the outcome is as I would have wished, and I appreciate everyone's attention to this matter
Final Business Response /* (4000, 13, 2015/09/09) */
Revdex.com of Minnesota and North Dakota
Mr*** ***
Gannon Road
Saint Paul, MN
Re: Ms***
Case #: ***
Dear Mr***,
I received your email dated Tuesday, September 8, containing a response to the complaint filed with your office by Ms*** regarding a refund request due to being harassed by another member in the club
Upon review Ms***'s membership and previous response to the Revdex.com, I originally offered to assist with a refund for the remaining balance collected on June 1, in the amount of $55.47, or else I could credit Ms***'s membership for the entire month of July if she was will give Life Time another chanceI asked Ms*** to decide how she would like to proceed, and I never received a reply back from Ms*** until nowI will go ahead and process the refund for $The refund has been processed back to the original Mastercard that was billed, and can take 3-business days to post back to Ms***'s bank accountThe confirmation receipt number for the refund is ***
Above all, we thank Ms*** for allowing Life Time the opportunity to respond to her concernsTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me
In health,
Dustin O
Member Relations
[email protected]

Initial Business Response /* (1000, 5, 2015/08/14) */
Mr*** ***
Revdex.com of Minnesota and North Dakota
Gannon Road
Saint Paul, MN
Re: Mrs*** ***
Case # ***
Dear Mr***,
I received your email dated Thursday, August 6, containing a
complaint filed with your office by Mrs*** *** regarding the notice required to cancel the Life Time membership
In response to Mrs***'s specific concerns, Life Time has long set a standard in the health and fitness industry for the best facilities, programs, services, and valueRelative to other business tactics this industry has seen over the decades, we set ourselves apart when we launched in Both then and today, we have applied a consistent approach to membership policies for all members as opposed to a free-wheeling process that awards the individual who negotiates well with the best dealSuch practices are not sustainable or consistent with what we believe to be good business practice or consumer friendlyI want to apologize for any misleading information Mrs*** may have been provided at the time of joiningSince Mrs*** joined in 2014, Life Time has always had a higher Diamond level membership option throughout multiple Life Time locations
By way of background, Life Time Fitness' General Terms Agreement states that a member may terminate the membership for any reason by giving advance written noticeAdvance written notice is described as submitting a termination request at a Life Time Fitness center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requestedWe believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunicationLife Time Fitness does not accept cancellations via phone, fax or email
Additionally, the General Terms Agreement states that all cancellation requires written termination notice, which requires a day advance written notice to terminate (e.g., written notice received by Life Time Fitness on January 15, will terminate on the membership effective February 14)
After reviewing Mrs***'s membership, I do show that the membership dues in Nevada are $for a Family membership per monthI understand Mrs***'s frustrating with having to upgrade the membership with Life Time to continue to have access to the two locations in Nevada; however, the market; demographics, and operating costs in Nevada warrant the higher feeI would be happy to assist with processing a refund for half of August membership dues as customer service gesture, which totals $The refund has been processed back to the Visa card, and will post as a credit to Ms***'s bank account in 3-business days
Above all, we thank Mrs*** for her family's patronage and allowing Life Time Fitness the opportunity to respond to her concernsLastly, I again apologize for the frustration this has causedIf I may be of additional assistance, please feel free to contact me
Sincerely,
Dustin
Member Relations
[email protected]

Re: Mr*** ***Complaint ID *** Dear Ms***,Life Time apologizes for the poor experience Mr*** *** had in attempting to cancel the membership. We thank Mr*** for reaching out regarding his concerns so we could address the complaint
further. By way of background, Life Time Fitness’ General Terms Agreement states that a member may terminate the membership for any reason by giving advance written notice. Advance written notice is described as submitting a termination request at a Life Time Fitness center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requested. We believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunication. Life Time Fitness does not accept cancellations via phone, fax or email. Additionally, the General Terms Agreement states that all cancellation requires written termination notice, which requires a day advance written notice to terminate.Mr*** spoke MrGarth *** on July 5th regarding his concerns. Mr*** honored to waive the past due balance for July and terminate the membership so no further billing occurs. Life Time respectfully declines processing a refund for $based on the information presented, as no written cancellation was ever submitted. Again, we are sorry for the frustration this has caused. Above all, we thank Mr*** for his patronage and allowing Life Time Fitness the opportunity to respond to his concerns To this end, we trust that this matter will be considered closed by your office. If I may be of additional assistance, please feel free to contact me. In health,Dustin O.Member [email protected]

Dear Ms***, The email from the Aquatics Manager is not fabricated.Ms*** did not have her child checked into the Child Center prior to the start of the Kids Academy class at 5:30p. Additionally, as stated previously we are in the proper
ratio for Team Members versus children supervision.Life Time has long set a standard in the health and fitness industry for the best facilities, programs, services, and value. We apologize that Ms***’s experience did not live up to her expectations. Thanks for pointing out the hygiene concerns. We will address that with the Operations Manager at the local club In closing, Life Time respectfully declines processing a refund based on the information presented and the review of the membership.Dustin O.Member Relations

Life Time refunded $on September 19, 2017. We apologize for the delay in resolving and refunding the unwanted Personal Training that was originally purchased on September 14th, and canceled within the three day money back period. Mrand Mrs***' have a year
long commitment for their Membership Agreement, so the membership will continue to remain active. This information was also explained to them on September 19, 2017. Again, we apologize for the poor experience and any inconvenience this caused.In health,Dustin O.Member [email protected]

their response is unacceptablePlease retain this complaint in your database and available to consumers so they can learn from my experience and avoid Life Time Fitness's unfair business practicesNo further communication is necessary and I thank you for your attempt to reach a fair resolution