Life Time Fitness

Dear MsAdelmann,Life Time previously honored to upgrade Mr [redacted] membership from the Gold level to the Platinum level membership to have access to the Rochester Hills club We did not state Mr [redacted] would have access to the Scottsdale and Syosset club locations, as those are Onyx and Diamond level clubs respectively If Mr [redacted] wishes to have access to those higher level clubs, he would need to upgrade his membership as any other member would be subject too Life Time reserves the right to determine the level of the club and the pricing in which a member must pay to have access to the facility The level of membership is based upon the operating costs to acquire property, build a club, staff the facility, and operate Please let us know if you have any further questions.Dustin O.Member [email protected]

Initial Business Response / [redacted] (1000, 5, 2016/02/12) */ Revdex.com of Minnesota and North Dakota Mr [redacted] Gannon Road Saint Paul, MN Re: [redacted] Case #: [redacted] Dear Mr [redacted] , I received your email dated Tuesday, February 2, containing a complaint from [redacted] regarding the terms and conditions, and use of the LT Buck$ By way of background, LT BUCK$ are rewards for members to use on Life Time services and select products on myLT.com/ltbucks siteLife Time members can earn LT BUCK$ when joining, referring a friend, shopping through Member Advantage, being a Life Time Health member and through other seasonal promotionsLT BUCK$ may be used toward any Life Time service and select products through myLT.com/ltbucks.comExamples include: specialized TEAM training, personal training, nutrition coaching, metabolic and lab testing, swim lessons, kids' activities, yoga workshops and private sessions, group and private Pilates sessions, and more Upon reviewing Mrs [redacted] 's membership, I can confirm that she was awarded LT Buck$ with the join package on November 29, 2015, and a complimentary month of group swim lessonsI apologize for any miscommunication regarding the promotional rate for swim lessons, as Life Time did charge $for a month of group swim lessons in However, as of January 1, all Life Time group swim lessons changed to $per monthThis change was reflective for all club locations nationwide, and therefore, the LT Buck$ continue to be available dollar for dollar for our servicesLife Time did refund Mrs [redacted] $as a member services gesture on February 1, Again we apologize for any frustration or misunderstanding in regards to Life Time's rewards program Above all, we thank Mrs [redacted] for allowing Life Time the opportunity to respond to her concernsTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me In health, Dustin O Member Relations [email protected]

Initial Business Response / [redacted] (1000, 10, 2015/07/17) */ Mr [redacted] Gannon Road Saint Paul, MN Re: Ms [redacted] Case #: [redacted] Dear Mr [redacted] , I received the complaint dated Wednesday, July 8, 2015, containing a reply by Ms [redacted] regarding the involuntary termination, and ability to rejoin as a memberI thank Ms [redacted] for the opportunity to respond to her complaint First off, I want to apologize for the frustration that this has caused Ms***Our intent is not to withhold her from rejoining or ruining her health, but rather requiring a day cooling off period Life Time Employee Relations has taken the time to review the situation regarding the termination of Ms***'s employmentThe General Manager, Ben [redacted] , and Employee Relations Manager, Mark [redacted] , have both personally addressed with Ms [redacted] on why there is a cool off period in placeThe initial conversion with MrBen [redacted] ended with her stating she would take her business elsewhere, and Ms [redacted] disconnecting the callFor reference, they have addressed with Ms [redacted] her negative attitude and demeaning facebook posts, texts, and conversations with Life Time members and team members At this time Life Time supports the decision made by club management, as well as corporate managementAs a result, we must respectfully decline Ms [redacted] a membership at this timeAfter days Ms [redacted] is welcome to readdress her options to rejoin by speaking with Mr*** To this end I trust that this matter will be considered closed by your officeIf you have any further questions you may contact me at your convenience Sincerely, Dustin O Member Relations [email protected] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told days for a cooling off period and I do not find it acceptable to believe the write up [redacted] submittedI am being treated as if I did something horrible at LTF when I did not Final Business Response / [redacted] (4000, 14, 2015/08/07) */ Mr [redacted] Gannon Road Saint Paul, MN Re: Ms [redacted] Case #: [redacted] Dear Mr [redacted] , I received the complaint dated Wednesday, July 29, 2015, containing a reply by Ms [redacted] regarding the involuntary termination, and ability to rejoin as a member Again, Life Time supports the decision made by club management, as well as corporate managementAs a result, we must respectfully decline Ms [redacted] a membership at this timeAfter days from her termination date of July 7, 2015, Ms [redacted] is welcome to readdress her options to rejoin by speaking with Mr***We apologize for the frustration this has caused To this end I trust that this matter will be considered closed by your officeIf you have any further questions you may contact me at your convenience Sincerely, Dustin O Member Relations [email protected]

See attachment with our response

Initial Business Response / [redacted] (1000, 5, 2015/04/23) */ Mr [redacted] Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: Mr [redacted] Case # [redacted] Dear Mr [redacted] , I received your email dated Wednesday, April 15, containing a complaint filed with your office by Ms [redacted] regarding the membership that she started for Mr [redacted] sMs [redacted] stated that she purchased the gift membership for Mr [redacted] s, and then proceeded to attempt in canceling her own membership, as well as Mr [redacted] 's membership By way of background, Life Time Fitness' General Terms Agreement states that a member may terminate the membership for any reason by giving advance written noticeAdvance written notice is described as submitting a termination request at a Life Time center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requestedWe believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunication Additionally, the General Terms Agreement states that all cancellation requires written termination by noticeMember must cancel by the end of the current month in order for the following month to be their last month of active membership and dues owingI have included Mr [redacted] 's General Terms Agreement for reference Life Time respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membershipAs such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experience Upon reviewing Ms [redacted] 's membership, Life Time has record of Ms [redacted] canceling her own membership on July 16, 2014, with an effective termination date of August 31, per the billing cycle notice requiredAt the time of her cancellation in July 2014, there was mention about possibly canceling Mr [redacted] 's membership, but instead Ms [redacted] decided to keep his membership active and provided Life Time a Discover card to replace the previous Visa card on file for Mr [redacted] 's membershipMs [redacted] stated that she was unaware of the continued charges for Mr [redacted] 's membership since a Visa card was being billed; however, Life Time has record that the Discover card was update per her request on July 16, Again, on July 16, Ms [redacted] willingly provided Life Time a Discover card for the continued billing of Mr [redacted] 's membershipLife Time continue to bill Ms [redacted] for Mr [redacted] 's membership until she signed to terminate his membership on February 23, 2015, which effectively terminated as of March 31, per the billing cycle notice requiredWhile it is never our intent to fall short of our member's expectations, I regret that we are unable to accommodate Ms [redacted] 's refund request Above all, we thank Ms [redacted] for her patronage and allowing Life Time the opportunity to respond to her concernsTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me Sincerely, [redacted] Member Relations [email protected]

Response and documentation attached

Initial Business Response / [redacted] (1000, 7, 2015/11/23) */ Mr [redacted] Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: [redacted] Case # [redacted] Dear Mr [redacted] , I received your email dated Friday, November 6, containing a complaint filed with your office by [redacted] regarding Personal Training services at Life Time It has been confirmed that [redacted] purchased one personal training session ($50), one nutritional session ($89), and a Women's Longevity and Vitality Premium Lab Test ($715)Life Time can provide the agreements that [redacted] agreed to purchase these services By way of background, the cancellation and refund policy states that members may obtain a refund of the amount they paid if the written notice of cancellation is received within business days of the date they signed, or at any time before the first session is servicedOnce the first session has been serviced, they may cancel at any time; however, all payments made prior to cancelling are nonrefundable [redacted] started using her personal training session on July 1, Also, [redacted] actually had scheduled times to complete the nutrition session and testing, however canceled those appointments and rescheduled them several timesLife Time did provide times for [redacted] to complete the services, but she did not take advantage of following through with her scheduled appointmentsLife Time respectfully declines to process any refunds As a company built upon delivering an unsurpassed experience to all our members, I apologize if we have fallen short of this goal for [redacted] Above all, we thank [redacted] for her patronage and allowing Life Time the opportunity to respond to her concernsTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me Sincerely, Dustin O Life Time Fitness Member Relations

Ms [redacted] Revdex.com of Minnesota and North DakotaGannon RoadSaint Paul, MN Re: Mr [redacted] Complaint ID [redacted] Dear Ms [redacted] , I received your email dated June 28, containing a complaint filed with your office by Mr [redacted] regarding the Life Time membership and the outstanding balance We appreciate Mr [redacted] ’s outreach, and regret that the process to terminate the membership did not meet his expectations Life Time Fitness has assisted in removing the entire past due balance on July 1, in the amount of $207.38, and canceled the membership immediately per the medical documentation provided to Life Time Fitness We apologize that the cancellation process and medical termination did not go smoothly, but are glad that Mr [redacted] and his wife, Joyce, were able to get assistance from our Member Relations Department To this end, we trust that this matter will be considered closed by your office If you have any questions please feel free to contact me directlySincerely, Dustin [email protected] Time Fitness, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Response attached along with documentation

Initial Business Response / [redacted] (1000, 10, 2015/04/28) */ Mr [redacted] Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: Mr [redacted] Case # [redacted] Dear Mr [redacted] , I received your email dated Friday, April 24, containing a complaint filed with your office by Mr [redacted] regarding the lost and found policy at Life Time Fitness First off, I want to apologize for the frustration this issue has causedI can completely understand the frustration that would come with losing a very valuable car keyLife Time respects that there are countless lost and found situations which pose special circumstances to our members across the countryTo be fair and consistent with the service delivered to our members, we have implemented consistent lost and found guidelines to provide a uniform experienceAs you can image, people leave things behind quite frequently, and I can assure you that Life Time Fitness has an operational lost and found procedure for all Life Time locations throughout the country By way of background, Life Time is not responsible for member's personal belongingsFor instance per our General Policies, "You must store all workout bags, coats and personal belongings in a lockerBe sure that your locker is secured before you leave itYou must keep your locker key with you at all times without exception, including while swimming or showering; do not leave your locker key unattended at any time, such as by pinning it to a towelIf you use a lock without a key such as a combination lock, you are responsible for remembering your locker number and combinationYou may use our lockers only while you are on the premises; you may not leave any personal belongings in a locker overnightDo not bring or store any valuables on the premises, including watches, jewelry or large amounts of cashDo not leave valuables in plain view in your vehicleBe sure your vehicle is lockedWe are not liable or responsible for any lost, stolen or damaged personal property, whether from lockers, vehicles or other locations on the premisesPlease inquire in person at the Member Services desk for lost articles that may have been foundPhone inquiries regarding lost items are not allowedAdditionally, the Member Usage Agreement signed at the time of joining outlines our general and member policies in entiretyI have included Mr***'s Agreement for reference To address Mr***'s statement about not having all lost and found items in one location, that is correctLife Time has three locations in which lost and found items are stored, including a safe, at the Member Services desk, and at the Facility Operations deskBased on the item, value, and location found, it is filed accordinglyWhen Mr [redacted] inquired initially about the lost car key, Life Time Fitness did not have his lost car key in any of the three locationsLife Time did not safeguard his lost key or omit that it had been returned at that timeAgain, it is the member's responsibility to continue to inquire whether or not an item was turned into the Life Time lost and foundMr [redacted] did not inquire about the lost car key until he again was searching for another lost item that his guest left behindAt this time, we rightfully returned Mr***'s car key accordingly to our lost and found policies As such, I must respectfully decline Mr***'s request to refund the administrative fees and all of the membership duesMr [redacted] and the partner member on his membership each used the services of Life Time on a regular base, totaling over visits total in the past few monthsAs Mr [redacted] alluded to in his complaint, Life Time did make a billing error in early March as Mr [redacted] paid his March dues later on at night on March 1, and then Life Time automatically collected the dues on the morning of March with our automated billing resubmitLife Time corrected that billing issue by refunding the duplicate membership dues charge, as well the unwanted nutrition sessionLife Time then went above and beyond to credit April dues for Mr***I apologize for the billing issue and any miscommunication regarding the April's dues credit Above all, we thank Mr [redacted] for his patronage and allowing Life Time Fitness the opportunity to respond to his concernsAgain, we also apologize for the frustration this issue has caused to Mr***If Mr [redacted] still wishes to continue the membership, I would be happy to cover the May membership dues on behalf of Life Time in the amount of $However, Life Time will not be issuing any refunds in regards to the lost car key, and this will be our final offer to resolve the issue To this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me Sincerely, [redacted] Member Relations [email protected] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response as information is not accurateTo date the billing issues has not been resolved in regards to the nutrition sessionThey incorrectly stated as it was unwantedThey facility lacked follow up to schedule the appointmentThere is no accountability on how their organization is ranFurthermore I had advised that I wanted my membership cancelled immediatelyAfter further consideration and review I received a complimentary month for their errors which was something given to rectify the situationI advised since I had remaining days left that the membership was canceled immediately and not when complimentary days had expiredIn their response they offered May's due freeSo are they now going back and offering a free month when my contract was canceled by [redacted] I am not really understanding their offerFinally, another point that I failed to mention was that I had Club Money (LT Dollars) at the time of cancellationTheir agreements does not state that guest are ineligible to use after cancellationWill I have access to use my LT Dollars that remained in my accountAdditional information is included in the attached email Final Business Response / [redacted] (4000, 14, 2015/05/05) */ Mr [redacted] Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: Mr [redacted] Case # [redacted] Dear Mr [redacted] , I received your email dated Wednesday, April 29, containing a reply by Mr [redacted] regarding Life Time Fitness' cancellation of his membership as well as the lost car keys, as described in the response to the Revdex.com regarding the first response to this matter On behalf of Life Time Fitness, I thank Mr [redacted] for another opportunity to address his concerns and apologize that he does not feel we have adequately tried to address his concernsI have spoken with [redacted] , Senior National Member Relations Manager, and she has denied all request to continue membership with Mr [redacted] per their conversation they had on April 21, [redacted] did however refund the additional $for the nutrition session that Mr [redacted] has asked to be refunded Also to address the final question by Mr***, LT BUCK$ are non-transferable and cannot be combined with other discounts or offersMembership must be in good standing to receive and redeem LT BUCK$Awarding of LT BUCK$ and the program itself are subject to change at any timeSee myLT.com/ltbucks for other terms and conditions While it is never our intent to fall short of our member's expectations, I regret that were unable to accommodate Mr [redacted] at Life TimeAs stated in the prior response, Mr***'s was terminated on April 21, by [redacted] , and there will be no offer to reinstate the membership I thank Mr [redacted] for the opportunity respond to his concernTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me Sincerely, [redacted] Member Relations [email protected]

Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ Mr [redacted] Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: Mrs [redacted] Case # [redacted] Dear Mr [redacted] , I received the complaint dated Friday, November 13, containing a complaint filed with your office by Mrs [redacted] regarding the billing and balance collected from her Life Time membership By way of background, Life Time Fitness' General Terms Agreement states that a member may terminate the membership for any reason by giving advance written noticeAdvance written notice is described as submitting a termination request at a Life Time center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requestedWe believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunicationLife Time does not accept cancellations via phone, fax or emailI have included a copy of Ms***'s General Terms Agreement for reference Additionally, the General Terms Agreement states that all cancellation requires written termination by noticeMembers will have active membership and pay for days following cancellation receipt(ex: cancellation received September 15, member will have an active membership through October and pays days of October on October 1.) Additionally, the General Terms Agreement states in the MEMBERSHIP FEES PAYMENT, STATUS CHANGES AND REFUND AUTHORIZATION section: "I authorize Life Time Fitness or its agents on its behalf to, depending on my method chosen, automatically and without notice charge my designated credit/debit card or draft from my designated checking/savings account (together, "EFT"), for this membership's Joining Fees and first month's Membership Dues on the date of my enrollment, and on a monthly basis thereafter for any and all amounts due and owing to Life Time Fitness, including my then-current month's Membership Dues, any outstanding portions of my Joining Fees or Membership Dues, any Experience Life fees, any fees for Life Time Fitness services or products, any late fees, any collection costs, and payments that I, anyone on this membership, or any guests under this membership owe for the submission of invalid payment instruments." Upon reviewing Mrs***'s membership, Life Time Fitness has never received a proper written cancellation requestLife Time collected $on November 12, 2015, for the past due balance owed from prior months of being delinquent on paymentUnfortunately Life Time respectfully declines any refund for monthly dues owed per the General Terms Agreement of Mrs***'s membershipMrs***'s membership continues to remain active, so we suggest that Mrs [redacted] submits the proper cancellation request if she no longer wishes to continue the membership Above all, we thank Mrs [redacted] for her patronage and allowing Life Time the opportunity to respond to his concernsIf I may be of additional assistance, please feel free to contact me Sincerely, Dustin O Member Relations [email protected]

Response and Membership Agreement attached

Revdex.com: I have reviewed the response of the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would also like to thank Revdex.com for the seamless and rapid timeline in which my issue was resolvedI am however concerned that other consumers might experience the same degree of harassment from this particular business, that I experienced without knowledge of the rights as a consumer My intuition tells me that I am likely not the first consumer that has had an issue with this particular business, and I will likely not be the last My only hope is that Revdex.com continues to monitor the accounts receivables practices of this business in order to protect those consumers that might not be as knowledgeable of their rights

Ms [redacted] Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: Ms [redacted] Complaint ID [redacted] Dear Ms [redacted] , We received your email dated Thursday, January 19, containing a complaint filed with your office by Ms [redacted] regarding the cancellation option with the Loyalty Agreement for Ms [redacted] ’s Life Time membership We appreciate Ms [redacted] for submitting her complaint so that we could address her concerns further In response to Ms [redacted] ’s concerns, Life Time has long set a standard in the health and fitness industry for the best facilities, programs, services, and valueRelative to other business tactics this industry has seen over the decades, we set ourselves apart when we launched in Both then and today, we have applied a consistent approach to membership policies for all members as opposed to a free-wheeling process that awards the individual who negotiates well with the best dealSuch practices are not sustainable or consistent with what we believe to be good business practice or consumer friendly Upon reviewing Ms [redacted] ’s membership, Life Time has record of Ms [redacted] signing up for the year Loyalty membership via the online join link For reference, we have included Ms [redacted] ’s General Terms Agreement for further clarification As a member services gesture, Life Time has explained to Ms [redacted] multiple times that she must provide Life Time with some proof of relocation should she wish to terminate the Loyalty contract immediately Once we receive the documentation, Life Time would be glad to process the immediate termination Also if need be, a refund for the current month prorated dues would be honored based on the date in which Ms [redacted] is able to provide us the documentationAgain, if Ms [redacted] is able to provide us proof of relocation (lease, mortgage, driver’s license, or bank statement), Life Time is able to assist in canceling the membership immediately Ms [redacted] can submit that documentation to our fax at ###-###-#### or by emailing it to [email protected], attention “Dustin”Above all, we thank Ms [redacted] for allowing Life Time the opportunity to provide a response to her concerns To this end, we trust that this matter will be considered closed by your office If you have any questions please feel free to contact me Sincerely, Dustin OMember Relations [email protected]

Response attached, along with Membership Agreements

Response attached, along with copy of General Terms Agreement

Initial Business Response / [redacted] (1000, 5, 2015/12/11) */ Mr [redacted] Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: [redacted] Case # [redacted] Dear Mr [redacted] , I received your email dated Tuesday, December 1, containing a complaint filed with your office by [redacted] regarding the membership billing, cancellation, use of Life Time Bucks By way of background, Life Time Fitness' General Terms Agreement states that a member may terminate the membership for any reason by giving advance written noticeAdvance written notice is described as submitting a termination request at a Life Time center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requestedWe believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunication Additionally, the General Terms Agreement states that all cancellation requires written termination by noticeMembers will have active membership and pay for days following cancellation receipt(ex: cancellation received September 15, member will have an active membership through October and pays of October on October 1.)For reference, I have included a copy of the General Terms Agreement signed by [redacted] Life Time respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membershipAs such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experience In regards to the cancellation notice required, it is the member's responsibility to submit the proper cancellation request when intending to cancel as this action must be initiated by the memberWe apologize for any confusion regarding the cancellation terms and processCurrently per the cancellation notice received by Life Time on November 9, 2015, [redacted] membership terminated as of December 9, Currently there is a balance owed of $for the prorated December monthly duesAt the time [redacted] signed for the cancellation on November 9, 2015, never was there any conversation had about a cancellation notice being submitted with Alicia Cook at the time of joiningAs a member services gesture, Life Time has honored to remove the balance owed for December dues, so no further balance is owed at this time Upon further reviewing [redacted] membership regarding the swim lessons, Life Time has documentation of swim contracts [redacted] signed that clearly showed the amount of the swim lessons $ [redacted] used $Life Time Bucks and the remaining $was agreed to be charged to membershipI have included a copy of these Swim Program Agreements for referenceWhile it is never our intent to fall short of our member's expectations, I regret that we are unable to accommodate [redacted] refund request for the $ Above all, we thank [redacted] for allowing Life Time the opportunity to respond to her concernsWe apologize that the Life Time services did not meet the expectations of [redacted] and her daughter while using the Life Time membershipTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me Sincerely, Dustin O Member Relations [email protected]

I am rejecting this response because: I never signed this document! I have no idea where they got this fromI never went online to sign anything, once again gentlemen came into my work place to sign us up

Ms [redacted] Gannon RoadSaint Paul, MN Re: Mrs [redacted] R [redacted] Complaint ID [redacted] Dear Ms [redacted] , We received an email dated August 7, containing a complaint by Mrs [redacted] R [redacted] regarding the involuntary termination of the Life Time membership for her family We thank Mrs [redacted] for an opportunity to respond to her complaintBy way of background, the Member Usage Agreement states, “Life Time Fitness may terminate my membership or any member at any time for failure to comply with any of the rules and regulations adopted by Life Time Fitness or for conduct Life Time Fitness determines to be improper or contrary to the best interests of Life Time Fitness.” We have attached a copy of Mrs [redacted] ’s Member Usage Agreement for reference Life Time has taken the time to carefully review the situation that has been well documented by the Management at Life Time Life Time supports the decision made by the Area Director, Kesha Life Time will not do any further business with Mrs [redacted] ’s family for another year due to incidents that have occurred If Mrs [redacted] ’s family wishes to return as members at that time, they will need to speak with Kesha prior to rejoining Finally, Life Time respectfully declines any compensation The August membership dues were adjusted off the membership and no further billing will occurTo this end I trust that this matter will be considered closed by your officeIf you have any further questions you may contact me at your convenience Regards, Dustin O.Member [email protected]