Life Time Fitness

Ms [redacted] Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: Mr [redacted] Complaint ID [redacted] Dear Ms [redacted] , I received your email dated Thursday, December 1, containing a complaint filed with your office by Mr*** [redacted] regarding the cancellation of his Life Time membership, and the past due balance owed We appreciate Mr [redacted] for submitting his concerns so that Life Time can address this further.By way of background, Life Time Fitness’ General Terms Agreement states that a member may terminate the membership for any reason by giving advance written notice Advance written notice is described as submitting a termination request at a Life Time center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requested We believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunication Life Time does not accept cancellations via phone, fax or email I have included a copy of Mr [redacted] ’ General Terms Agreement for referenceAdditionally, the General Terms Agreement states that all cancellation requires written termination notice, which requires a day advance written notice to terminate (e.g., written notice received by Life Time Fitness on January will terminate on the membership effective February 14) Life Time Fitness respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membership As such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experienceUpon reviewing Mr [redacted] ’ membership, Life Time has no record of any cancellation submitted at Life Time per our standard cancellation policy As a customer service gesture, we will accept this written complaint as a written request to terminate Mr [redacted] ’ membership with Life Time effective December 31, If Mr [redacted] can provide proof of certified receipt of his prior cancellation letter, Life Time is more than happy to readdress this complaintThe balance on Mr [redacted] ’ membership is $ There are three ways Mr [redacted] can pay his balance and they are as follows; in person at any Life Time facility, or, mailing in payment to the Minneapolis Athletic Life Time, or, by calling Member Relations at Life Time Fitness’ corporate office at 1-886-770-during the office hours of a.mand p.m., central time, Monday through FridayAbove all, we thank Mr [redacted] for his patronage and allowing Life Time Fitness the opportunity to respond to his concernsTo this end, we trust that this matter will be considered closed by your office If I may be of additional assistance, please feel free to contact meSincerely, Dustin OMember Relations [email protected]

Dear Ms [redacted] , We received your email dated August 8, containing a reply by Mr [redacted] regarding the Life Time Fitness’ cancellation process as described in the response to the Revdex.com regarding the first response to this matterOn behalf of Life Time Fitness, we apologize that the cancellation process did not meet Mr [redacted] ’s expectations and truly regret any frustration this has caused It is never our intent to fall short of our members expectations Unfortunately Life Time is upholding the original agreement signed at the time of joining, which specifically outlines the cancellation policy Additionally a copy of the General Terms Agreement was emailed to Mr [redacted] at the time of joining, as well as it was accessible via his online account on our website Life Time respectively decline processing a refundWe thank Mr [redacted] for the opportunity respond to his concern To this end, we trust that this matter will be considered closed by your office If I may be of additional assistance, please feel free to contact meSincerely, Dustin OMember Relations [email protected]

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Mr [redacted] Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: Mr [redacted] Case # [redacted] Dear Mr [redacted] , I received the complaint dated Monday, July 8, containing a complaint filed with your office by Mr [redacted] regarding the request to place his membership on hold per a verbal request By way of background, Life Time Fitness' General Terms Agreement states that a member may downgrade their membership for any reason by providing advance written noticeAdvance written notice is described as submitting a written request at a Life Time location, or by sending a written downgrade request via certified mail, return receipt requestedWe believe that it is in the best interest of our members to have a receipt of the membership change request to prevent any possible miscommunicationLife Time does not accept downgrades verbally or via phone, fax or email Additionally, the General Terms Agreement states that a downgrade request requires written noticeMembers will have active membership and pay for days following the downgrade requestThere is also a $Service Fee applied at the time of the downgrade request(Ex: Downgrade received September 15, member will have an active membership through October and pays prorated dues for October on October 1.) I have included Mr [redacted] 's General Terms Agreement for reference Life Time respects that there are countless situations which pose special circumstances to our members across the country and may require a member to downgrade their membershipAs such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experience Upon reviewing Mr [redacted] 's membership which started on January 3, 2015, Life Time apologizes for any confusion and frustration regarding the downgrade policy outlined in the General Terms AgreementLife Time has no record of Mr [redacted] 's written request to downgrade his membershipOur Life Time team members are well trained in our processes to request membership changes, and would not have been taken verbally while the member was present in the clubWithout record of whom Mr [redacted] spoke with previously, or a specific date and time, Life Time respectfully declines processing a refund for the membership dues that have been collectedLife Time has been actively reaching out to Mr [redacted] to address the delinquent membership, however there has been no follow up on behalf of Mr [redacted] We are sorry we are not able to honor a refund, and Mr [redacted] continues to have access to the services in which he has paid for Above all, we thank Mr [redacted] for his patronage and allowing Life Time the opportunity to respond to his concernsTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me Sincerely, Dustin O Member Relations [email protected]

Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Mr [redacted] Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: Ms [redacted] Case # [redacted] Dear Mr [redacted] , I received your email dated Tuesday, June 2, containing a complaint filed with your office by Ms [redacted] regarding the cancellation of her Life Time Membership, and a refund requested By way of background, Life Time Fitness' General Terms Agreement states that a member may terminate the membership for any reason by giving advance written noticeAdvance written notice is described as submitting a termination request at a Life Time center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requestedWe believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunicationLife Time does not accept cancellations via phone, fax or emailI have included a copy of Ms [redacted] 's signed General Terms Agreement for reference Additionally, the General Terms Agreement states that all cancellation requires written termination by noticeMember must cancel by the end of the current month in order for the following month to be their last month of active membership and dues owingFor example, a cancellation placed between June and June 30, would be effectively canceled as of July Life Time respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membershipAs such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experience Upon reviewing Ms [redacted] 's membership, Life Time apologizes for any misunderstanding or frustration regarding the cancellation of her membership with Life TimeLife Time does not have any record of a proper cancellation received from Ms [redacted] prior to her conversion on June 1, 2015, in which the Member Services Department Head, Erika, assisted in processing her cancellation request via her complaintI would like to add that Ms [redacted] initially called Life Time Fitness Tempe prior to speaking with Ericka and spoke with the Member Services Lead, in which she stated that she had been attempting to cancel her membership for four monthsMs [redacted] stated that she had sent the letter certified mail; however when the Member Services Lead asked if she could provide him a copy of the receipt, she became upset with our cancellation processMs [redacted] then ended the conversation with them by stating she would be filing a complaint with the Revdex.com Again, Life Time Fitness has no record of a proper cancellation being submitted in the past, as well as we show Ms [redacted] checked into the Tempe club three separate time in April We apologize for any frustration or misunderstanding Ms [redacted] had when attempting to cancel the membership Finally, Life Time has assisted Ms [redacted] with refunding her for June membership dues, as well as crediting her membership for the final month of membership dues for JulyThis member service gesture totals $Ms [redacted] and her family will continue to have access to the Tempe Life Time through July 31, Life Time declines to process any further refunds based on the information presented by Ms [redacted] , and further review of her membership Above all, we thank Ms [redacted] for her patronage and allowing Life Time the opportunity to respond to her concernsTo this end, we trust that this matter will be considered closed by your office If I may be of additional assistance, please feel free to contact me Sincerely, Dustin O Member Relations [email protected] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not been to the Lifetime Fitness club in almost a yearMy husband was in the hospital last year and I have been pregnant and sick with whooping cough since this FebruaryI can assure you not I - nor anyone in my family - set foot in a LT fitness club in the last months or moreWe have been there less than times in the ENTIRE length of our membership - which was yearsSo, the club has collected $125/mo for all those yearsI began calling to request cancellation in APRIL of I emailed our original sales person twice, explaining my husband's illness and hospitalization and that we could not use the membership NOR could I come in there to cancel, which is what he said I needed to doHe said nothing about sending a letterI asked him to make an exception given our situation to cancel it via email or the phone conversationI sent a letter then early this year since it was still not cancelled (I sent your local contact Erika a copy of this letter too via email) and then another letter a few weeks agoThey said NOTHING about these needing to be certifiedYou can see the entire history of our usage of the club and how infrequently we were thereI find it disgusting that a client asks for over a year to cancel due to medical reasonsThe LT office DID cancel going forward but did not refund our month this month or any of hte past months I have paidIf this isn't resolved in some sort of satisfactory way, I have already contacted my bank about challenging the charges on my cardI involved with multiple networking groups, I plan to let them know as well about our experience with LIfetimeI can't believe it has even gotten to the point of having to file a Revdex.com report Final Business Response / [redacted] (4000, 9, 2015/06/19) */ Mr [redacted] Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: Mrs [redacted] Case # [redacted] Dear Mr [redacted] , I received your email dated Monday, June 15, containing a complaint filed with your office by Mrs [redacted] regarding the cancellation of her Life Time Membership, and a refund requested, as described in the response to the Revdex.com regarding the first response to this matter I thank Mrs [redacted] for another opportunity to address her concerns and apologize that he did not find our first response satisfactoryOn behalf of Life Time Fitness, I again apologize for any frustration regarding our policies and that the cancellation process did not meet Mrs [redacted] 's expectationsWhile I can empathize with Mrs [redacted] 's decision to cancel their membership, Life Time Fitness chooses to uphold the cancellation terms outlined in the General Terms Agreement to be fair and consistent to all membersI apologize that our decision to uphold the standard cancellation terms has resulted in a negative experience for Mrs [redacted] However, if Mrs [redacted] 's can provide a written statement from her husband's physician outlining his illness, hospitalization, and specific length of time, Life Time Fitness is more than happy to readdress this complaintAlso, this applies to Mrs [redacted] 's illness and pregnancy as wellIf Mrs [redacted] 's physician is able to provide the same details of her illness and pregnancy, we can also readdress the refund we would be able to assist them withI look forward to assisting Mrs [redacted] further once the proper documentation is provided to Life TimeAbove all we wish Mrsand Mr [redacted] good health in the future We thank Mrs [redacted] for another opportunity to respond to her concernsTo this end, we trust that this matter will be considered closed by your officeIf I may be of additional assistance, please feel free to contact me Sincerely, Dustin O Member Relations [email protected] Final Consumer Response / [redacted] (3000, 11, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dustin does not address the lie made in the previous response about our attendance at the club - we did not set foot in the club this year, despite his claim we did multiple times in April when I was sickestAnd I am not going to submit personal health records on a public forum, nor can they request and require theseI am contacting an attorney and my bank to resolve thisWhat kind of person would question someone who is asking for a refund....not of almost FOUR YEARS of dues paid when we came to the club less than times (we paid over 4,in dues in this time) but asking for a refund for only a few months when both family members were ill and the company refused to honor multiple cancellation requestsWould you also like testimony from my child who had to watch her Dad taken away in an ambulance and to the ER time after time, and wonder where he was and if he would be ok when he was in the hospital after surgery for his third collapsed lung in two years? Or who couldn't be read to sleep by her mom for almost two months because she was sick in bed with whooping cough and pregnant at the same timeI work for three organizations, have a million other things on my plate to keep my job in the midst of all these health issues, I do not have time to chase down a company that chooses to LIE in a claim where the customer is respectfully asking for a simple and cheap remedy to their unresponsivenessI will send the Revdex.com proof of the pregnancy, office visits, and multiple surgeries but they will NOT be posted in this forumI am also going to be sharing this request and response in its entirety with our neighbors and friends who frequent Lifetime as well as on social mediaYour response is offensive, disgusting, and horribly disrespectful to my family and what we have been throughESPECIALLY since I had already shared these very personal things going on in our familyand with our health with the club salespeople and owner when contacting them multiple times over the last months in email, letters and over the phone

I am rejecting this response because: I have gone above and beyond in notifying LifeTime Fitness Inc of my desire to terminate my membership including coming in person and requesting itIt is not my fault that the internal processes that they have failed to redcord this happeningSince then I have contacted them several times to re-confirm that I did indeed cancel my accountI also paid dues into February that would have sufficed for their payment cancellation planI have also officially in writing via email state that I no longer authorize them to attempt to access my banking account which they have triedIt should be also apparent to them that I am wishing to cancel my account and I am dissatisfied with their customer service by the fact that I have filed a claim against them with the Revdex.comI find it a tragedy that they continue to refuse to work with a customer who simply wishes to cancel their accountAt this point I find their actions unfair, unethical, and immoralThey appear to be one of those organization that feels like they can just run over the individual and do as they please because no one can hold them accountable to doing the right thingIF SOMEONE WANTS TO CANCEL THEIR ACCOUNT, LET THEM CANCEL THEIR ACCOUNT

Mr. [redacted] RevDex.com of Minnesota and North Dakota 2706 Gannon Road Saint Paul, MN 55116 Re: Mr. [redacted] J [redacted] Complaint [redacted] Dear Mr. ***, We received the complaint dated March 8, 2018 containing a complaint filed with your office by Mr. [redacted] J ***... regarding the continued membership billing. We appreciate Mr. [redacted] for filing his complaint so that we could address this further. We apologize for the frustration caused by the cancellation process. By way of background, Life Time Fitness’ General Terms Agreement states that a member may terminate the membership for any reason by giving advance written notice. Advance written notice is described as submitting a termination request at a Life Time Fitness center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requested. We believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunication. Life Time Fitness does not accept cancellations via phone, fax or email. Life Time has honored to accept the fax receipt as Mr. ***’ cancellation. Life Time terminated the membership immediately as of March 8, 2018, as well as removed the past due balance of $230.94. No further charges are owed to Life Time and the membership is canceled. We apologize again for the frustration this has caused. To this end, we trust that this matter will be considered closed by your office. If I may be of additional assistance, please feel free to contact me. Sincerely, Dustin O. Member Relations [email protected]

Ms [redacted] Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: Ms [redacted] Complaint ID [redacted] Dear Ms [redacted] , We received your email dated Thursday, January 26, containing a complaint from Ms [redacted] regarding the promotional LT Buck$ award for completing a Lasik We appreciate Ms [redacted] for reaching out so we could further address her concerns Ms [redacted] did not originally receive the promotional LT Buck$ was because she did not going through the appropriate channels to qualify for the reward prior to her completing the procedure We apologize for any misunderstanding regarding the rewards program We can confirm that Ms [redacted] has been awarded LT Buck$ as of today’s date as a member services gesture The LT Buck$ are valid to be used for days, and will expire on June 1, Above all, we thank Ms [redacted] for allowing Life Time the opportunity to respond to her concernsTo this end, we trust that this matter will be considered closed by your office If I may be of additional assistance, please feel free to contact me In health, Dustin O Member Relations [email protected]

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ Revdex.com of Minnesota and North Dakota Mr [redacted] Gannon Road Saint Paul, MN Re: Mrs [redacted] Case #: [redacted] Dear Mr [redacted] , I received your email dated Tuesday, July 14, containing a complaint filed with your office by Mrs [redacted] regarding her experience with [redacted] and the Lake Houston clubWe thank Mrs [redacted] for taking the time to share her experience with Life Time, so that we could address this with the management team at Lake HoustonWe appreciate Mrs [redacted] for taking this additional step Upon review Mrs***'s membership, Member Relations did file a formal complaint regarding the incident on July 8, when she spoke with SuzieI spoke with Mrs [redacted] today on the phone regarding her experience to make sure the issue was properly addressedAgain, we appreciate Mrs [redacted] bring this complaint to our attention To this end I trust that this matter will be considered closed by your officeIf you have any further questions you may contact me at your convenience In health, Dustin O Member Relations [email protected]

Mr [redacted] Revdex.com of Minnesota and North DakotaGannon RoadSaint Paul, MN Re: Mrs [redacted] Complaint ID [redacted] Dear Mr [redacted] ,I received your email dated Thursday May 19, containing a complaint filed with your office by Mrs [redacted] [redacted] regarding the past due balance and cancellation policy for her Life Time Membership We appreciate Mrs [redacted] filing the complaint so that we could address her concerns furtherLife Time Fitness respects that there are countless situations which pose special circumstances to our members across the country and may require a member to cancel their membership As such, in the spirit of delivering best-in-class facilities, amenities and programming, we have implemented consistent membership guidelines to provide a uniform member experience.By way of background, Life Time Fitness’ General Terms Agreement states that a member may terminate the membership for any reason by giving advance written notice Advance written notice is described as submitting a termination request at a Life Time Fitness center or by sending a written termination request stating that the member is terminating their membership by certified mail, return receipt requested We believe that it is in the best interest of our members to have a receipt of cancellation to prevent any possible miscommunication Life Time Fitness does not accept cancellations via phone, fax or emailAdditionally, the General Terms Agreement states that all cancellation requires written termination notice by the end of the month in order for the termination to be effective on the last day of the following month (e.g., written notice received by Life Time Fitness between May and May will be effective June 30) For reference, I have attached a copy of the original General Terms Agreement signed at the time of joining by Mrs [redacted] Upon reviewing Mrs [redacted] ’s membership, Mrs [redacted] first spoke with Steve in our Member Relations Department on April 21, inquiring about the balance owed and process to cancel the membership At that time the cancellation policy and balance owed was explained to Mrs [redacted] Mrs [redacted] did provide Life Time Fitness a cancellation request until via letter dated May 4, Currently the membership is pending termination for June 30, per the billing cycle notice required to terminate I have included the Termination Agreement for reference Additionally, in the cancellation letter Life Time also received a check for the past due balance for March and April in the amount of $ Currently there is a balance remaining owed for the month of May in the amount of $ Life Time will meet Mrs [redacted] half way and assist with covering the final month of June membership dues, so there will be no further balance owed for June There are three ways Mrs [redacted] can pay the balance and they are as follows; in person at any Life Time facility, or mailing in payment to the StLouis Park, MN Life Time location, or by calling Member Relations at Life Time Fitness’ corporate office at ###-###-#### during the office hours of a.mand p.m., central time, Monday through Friday.Above all, we thank Mrs [redacted] for her patronage and allowing Life Time Fitness the opportunity to respond to her concernsTo this end, we trust that this matter will be considered closed by your office If I may be of additional assistance, please feel free to contact meSincerely, Dustin O.Member [email protected]

Re: Mr [redacted] Complaint ID [redacted] Dear Ms [redacted] , We received a response dated January 12, containing a reply by Mr [redacted] regarding the Life Time Fitness’ cancellation process as described in the response to the RevDex.com regarding the first response to this matterOn behalf of Life Time Fitness, we apologize that the Loyalty Terms of Agreement did not meet Mr [redacted] ’s expectations and truly regret any frustration this has caused Unfortunately Life Time is upholding the original Loyalty Agreement signed at the time of joining, which specifically outlines the year commitment We suggest that Mr [redacted] proceeds with filling out a proper cancellation request should he proceed to wish to terminate the membership If canceled anytime between now and July 1, 2018, the membership will effectively terminate on July 31, While it is never our intent to fall short of our members expectations, we regret that we are unable to provide Mr [redacted] with an early opt out option for his membership To this end, we trust that this matter will be considered closed by your office If I may be of additional assistance, please feel free to contact me Sincerely, Dustin O.Member [email protected]

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Revdex.com of Minnesota and North Dakota Mr [redacted] Gannon Road Saint Paul, MN Re: Ms [redacted] Case #: [redacted] Dear Mr [redacted] , I received your email dated Monday, June 15, containing a complaint filed with your office by Ms [redacted] regarding a refund request per her medical conditionWe thank Ms [redacted] for taking the time to file her complaint First off, I apologize for the frustration that has occurred due to the $that drafted from her bank accountI can understand the frustration this is causing Ms [redacted] as she works through the medical issues which she stated has caused her to not be able to use the club or pay for the membership dues Upon reviewing Ms [redacted] 's complaint, I do see notes on Ms [redacted] 's membership about prior communication as to why the membership dues were past due starting in MayAlso there are notes from June 15, when Ms [redacted] called inquiring about a refundMs [redacted] was transferred to a Supervisor, Chris, and he returned her call within an hour; however Ms [redacted] did not answerChris left a message for Ms [redacted] to return his call, and from my knowledge has yet to do so I would be happy to assist Ms [redacted] with a refund if she provides a physician's note for the specific portion of time she was unable to utilize the club, and will continue to be unable to utilize the clubThen if Ms [redacted] wishes to continue her membership, we can place the membership on a Medical Freeze at no additional cost per monthThe Medical Freeze would be effective through the date her physician states Ms [redacted] would be unable to utilize the clubWe hope that Ms [redacted] will give Life Time another opportunity to earn her business when she is ready to return so that she can continue to achieve her health and fitness goals I look forward to Ms [redacted] 's response so that I can assist her furtherMost importantly, we wish Ms [redacted] the best of luck with her healthAgain, we are sorry for the additional frustration this issue has caused If you have any further questions you may contact me at your convenience In health, Dustin O Member Relations [email protected]

Response and dues increase notification attached for reference

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Mr [redacted] Revdex.com of Minnesota and North Dakota Gannon Road Saint Paul, MN Re: Mr [redacted] Case # [redacted] Dear Mr [redacted] , I received your email dated Monday, June 8, containing a complaint filed with your office by Mr [redacted] regarding the Life Time membership and the outstanding balanceWe appreciate Mr***'s outreach, and regret that the cancellation process did not meet his expectations Life Time Fitness has assisted in removing the entire past due balance in the amount of $224.00, canceled the membership immediately, and has removed all of his contact information so that Mr [redacted] and his family will no longer receive calls and emails from Life TimeAgain, we apologize that the membership change from medical freeze to an active membership did not go smoothlyWe wish Mr [redacted] the best of luck with his health, and are sorry for the additional frustration this issue has caused To this end, we trust that this matter will be considered closed by your officeIf you have any questions please feel free to contact me directly Sincerely, Dustin O [email protected] Life Time Fitness, Inc

Dear Ms [redacted] , We received your email dated November 17, containing a complaint filed with your office by Ms [redacted] regarding a poor experience with the Life Time billing for Personal Training product We appreciate Ms [redacted] filing a complaint so that we could respond to her concerns We are sorry for all of the frustration and confusion caused by the billing that has occurred Additionally upon further review of Ms***’s membership, Life Time processed a refund of $on November 16, The refund can take 3-business days to post back as a credit to the bank account We apologize for the inconvenience this causesMs [redacted] would need to submit proof of overdraft charges for us to assist her with a further refund on that Ms [redacted] can submit those overdraft statements via email at [email protected] to “Attention: Dustin” and I will assist with addressing those feesAgain, we apologize for the poor experience we have caused Ms*** To this end, we trust that this matter will be considered closed by your office If I may be of additional assistance, please feel free to contact meSincerely, Dustin OLife Time Fitness Member Relations

Should Dr [redacted] want to have further communication regarding the issues he has experience, the discussion will need to be address with the General Manager Brian [redacted] by contacting him at ###-###-#### Life Time also has record that Mr [redacted] continues to use the membership, and has not taken any action to terminate the membership Again, at this time Life Time respectfully declines processing any refundsAbove all, we thank Dr [redacted] for his patronage and allowing Life Time Fitness the opportunity to respond to his concerns To this end, we trust that this matter will be considered closed by your office If I may be of additional assistance, please feel free to contact meSincerely, Dustin O.Member [email protected]

Mr. [redacted] RevDex.com of Minnesota and North Dakota 2706 Gannon Road Saint Paul, MN 55116 Re: Mr. [redacted] Case # [redacted] Dear Mr. [redacted] , I received your email dated Tuesday, March 8, 2016 containing a response to the initial complaint filed with your office by Mr. [redacted] regarding the Life Time membership and the outstanding balance. We appreciate Mr. [redacted] 's outreach, and regret that the cancellation process did not meet his expectations. Life Time Fitness has assisted in removing the entire past due balance in the amount of $219.61, and canceled the membership immediately. We are sorry for any misunderstanding or miscommunication on behalf of Life Time Fitness employees and Mr. [redacted] . Additionally, we are sorry for the additional frustration this issue has caused. To this end, we trust that this matter will be considered closed by your office. If you have any questions please feel free to contact me directly. Sincerely, Dustin O. Member Relations [email protected]

I am rejecting this response because: does not meet my solution

I am rejecting this response because: I can’t envision the trainers being professional now simply because management has informed them to do soThe validity of the training session was never in questionI tried multiple times to complete my training session, but my trainer either didn’t respond or cancelled without hour noticeSince this has escalated to the point of me submitting a Revdex.com complaint, I don’t believe that attending a training session sponsored by the same individuals that I had to complain about would be a positive experienceI also question Lifetime’s personal training policy, which allows their trainers to not show up to scheduled sessions and cancel scheduled sessions without hour notice, since this would be a violation of the their policy for the customers

I am rejecting this response because: Their continued billing and refusal to cease after proper cancellation is fraudulentThe initial agreement that was signed was a month to month plan and cancellation only required a day notice which was given to them August Their failure to process the cancellation is a failure of their either their administrative process or refusal to do so in order to inflate their membership numbersI have called and emailed countless times, I have not returned to the facility, have not used the membership services nor received any benefit from them since the original cancellationLifetime has refused to accept responsibility for their failure to comply to their own policies and procedures and process the termination of membership that was requested 08/Lifetime needs to cease all future charges and nullify any outstanding billings since that date

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is NOT a satisfactory resolution.The poor customer service is still "readable" in the response, "we understand but we don't care".So I just give up, I will pay for the monthnthat I will not useThanks Revdex.com for the assistance I realky appreciate your efforts