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Lifelock, Inc.

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Reviews Lifelock, Inc.

Lifelock, Inc. Reviews (499)

I have been using life lock for a few months now. Not only has my debit card information been stolen and they didn't even alert me, but I found out that they weren't actually monitoring my bank accounts at all and then blamed it on the institution. However, my husband has life lock as well (with the same bank institution) and his IS being monitored (supposedly). I talked to a salesrep who apologized and said that I would receive 50% of our bill from now on because of the issue. I was charged the full price the following month and called to tell them to review their tapes. They said that the service rep told me I was getting 20% off?! because 20 and 50 sound the same. Not to mention I confirmed it by saying "So I will only pay $23 from now on right?" which he followed up with a "yes". Nice to see how you do business lifelock. It's sad. When you give someone your word and promise to do your job, do it.

I decided that I would not renew for another year with Lifelock and contacted them. I was told by the rep that my account was flagged to not auto renew per my request. Ironic that the only unauthorized charge on my credit this year was from the company I had hired to protect me from this kind of thing. I just got off the phone with them and my account has been cancelled with the promise of reversal of charges on my credit card within 3 to 7 business days. They alerted me when [redacted] ran my credit to open an account, but that wasn't worth the yearly fee in my opinion. Neutral at this point about them.

Review: I have the lifelock service. It is supposed to cover me up to a million dollars in a case of identity theft.

I became the victim of identity theft. My husband had been opening up pay day loans using my personal information without my knowledge.

This activity was never flagged by lifelock even though the companies are very shady and have interest rates over 800%

I contacted the company and was on the phone for 45 minutes and was told I would need the police report so that they could start and investigation.

I sent the information and called back only to be told that because it was my husband, they could not help me, even though I did not give permission for the loans and all of my personal information was used.Desired Settlement: I would like a refund on the money that has already been taken from me and for my name to be removed from all loans that are fraudulent.

Business

Response:

October 15, 2014 Revdex.com [redacted]

RE: Complaint ID#:[redacted] Dear Dispute Resolution Consultant: We are writing in response to your letter dated September 30, 2014 regarding [redacted]

[redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services. [redacted] enrolled with LifeLock on April 16, 2014 in the LifeLock Basic plan provided by her employer. On September 27, 2014 [redacted] contacted LifeLock and provided the details of the payday loans that were taken out. We are currently investigating due to not being able to speak to the member until October 15, 2014. We will respond once investigation is complete. We hope this resolves the matter to the satisfaction of your office. Sincerely, [redacted] Member Services Manager LifeLock, Inc.

Review: I began receiving LifeLock “advertisements" some time ago. I did not subscribe nor opt-in to receive these emails. Previously, the emails were just deleted with other SPAM that I receive. In February, I decided to take a more active approach to dealing with the SPAM mail and began "unsubscribing" to the various emails received and reporting those that do not offer that option. I initially followed the instructions included in the email and “unsubscribed” from the LifeLock advertisement on 3/9/16. Upon doing so, I received the following: The address '[email protected]' has been successfully unsubscribed. I also unsubscribed using the CAN-SPAM link as well, although this was only available in the initial email; subsequent emails have not contained this additional link. I have also forwarded to subsequent emails to the abuse link provided on the Unsubscribe page however, this does not appear to have been effective either. Despite attempting to follow the “unsubscribe” protocol for solicitations, to which I did not subscribe to or opt-in to receive in the first place, I continue to receive these “advertisements”.

I am not a member of your services and want the spamming to stop. I want my email address removed from your database immediately as well as the database of any affiliate or 3rd Party marketing companies your business utilizes. Additionally, I request that my email address not be sold/brokered to other companies or domains.Desired Settlement: I am not a member of your services and want the spamming to stop. I want my email address removed from your database immediately as well as the database of any affiliate or 3rd Party marketing companies your business utilizes. Additionally, I request that my email address not be sold/brokered to other companies or domains.

Business

Response:

We are writing in response to your letter dated 3/30/16 regarding Jamie K[redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.Ms. K[redacted] has requested not to receive LifeLock promotional emails. We have removed her from any future correspondence direct from us. In additional want to let her know LifeLock does not sale personal information to third parties.We hope this resolves the matter to the satisfaction of your office.Sincerely,Denise S[redacted] Member ExperienceLifeLock, Inc.

Consumer

Response:

While I appreciate the response stating that my email address has been removed from any future correspondence "direct from us", I continue to receive email correspondence sent on behalf of LifeLock. I also want my email address/information completely removed from any Affiliate or Third-Party lists that your company utilizes or employees for your advertising purposes.

Business

Response:

Dear Dispute Resolution Consultant,We are writing in response to your letter dated 3/30/16 regarding Jamie K[redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.Ms. K[redacted] has requested not to receive LifeLock promotional emails. I have confirmed that we have removed Ms. K[redacted]’s information from any LifeLock directs. Ms. K[redacted] can also contact Direct Market Association Choice for more information about opting out of unsolicited marketing. We hope this resolves the matter to the satisfaction of your office.Sincerely,Denise S[redacted] Member ExperienceLifeLock, Inc.

Review: the [redacted] certificate is no good. when you hit the highlighted"here" to opt out of emails it does nothingDesired Settlement: I would like for them to apologize to their customers reimberrse money that was taken because the people could not close their account

Business

Response:

October 24, 2014Revdex.com[redacted]

[redacted]RE: Complaint ID#: [redacted]Dear Dispute Resolution Consultant:We are writing in response to your letter dated October 17, 2014 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services. [redacted] is currently not a member of LifeLock. I was able to speak with Ms. [redacted] on October 20, 2014 and address her concerns. I confirmed that our [redacted] certificate is up to date by clicking on the icon located at the bottom of our webpage. In addition, we addressed the ability to cancel an account. This was in regards to being able to be removed from marketing communications. I was able to complete Ms. [redacted] request for her successfully.We hope this resolves the matter to the satisfaction of your office.Sincerely, [redacted]Member Services ManagerLifeLock, Inc.

Review: I joined LifeLock about a month ago and so far they only sent a "Black Market" website notice and a "Sex Offender" moved into my area notice. All on the same day I signed up and nothing since. I have contacted them a few times by email with no reply at all. One email they did respond to and it was a blanket draft they send to everyone regarding the black market inquiry. I looked online and see many people have received the Black Market email and no replies to other inquires. Basically I want to file a complaint because no one will reply to me. I gave them notice that I was going to file a complaint with Revdex.com if they did not respond and they didn't so now I am contacting you.

Basically I just want my money back. Now it makes me EXTREMELY UNEASY as I feel LifeLock is not a reputable business and now they have ALLLLLLLL of my personal info. Bank accounts...social security number...credit card numbers, etc as they request that so that they can watch out for Identify thefts. I have never been victim to ID theft, thank goodness, but now that they have all of my info and never reply to any inquires... they can share it with anyone they want and that makes me very upset.Desired Settlement: Basically I just want my money back. Now it makes me EXTREMELY UNEASY as I feel LifeLock is not a reputable business and now they have ALLLLLLLL of my personal info. Bank accounts...social security number...credit card numbers, etc as they request that so that they can watch out for Identify thefts. I have never been victim to ID theft, thank goodness, but now that they have all of my info and never reply to any inquires... they can share it with anyone they want and that makes me very upset.

I want proof, in writing, that they have destroyed ALL of my personal info. I feel I am at greater risk of ID theft now after purchasing their bad service, than I was before becoming a member.

Business

Response:

We are writing in response to your letter dated June 9, 2014 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.

On May 14, 2014 Ms. [redacted] enrolled with LifeLock. At that time she received her standard emails sent with her enrollment to provide next steps and routine scans. Member responded to these emails with her questions. On May 17, 2014 Ms. [redacted] sent a Support Request email which allows us to answer her questions and we responded at that time. On May 28, 2014 we received another Support Request from Ms. [redacted] in regards to her shredder, which we were able to reply to as well.

On June 10, 2014 we attempted to contact Ms. [redacted] via telephone, but were unable to reach her. At that time we received an email back that the best form of contact was through email. On June 12, 2014 an email was sent to member on how to contact LifeLock securely.

On June 16, 2014 an additional email was sent to Ms. [redacted] answering her questions that she previously had in regards to her account. We set proper expectations on how Ms. [redacted] can reach LifeLock to get answers to specific questions. Member was satisfied with the response and has chosen to remain an active LifeLock member.

We hope this resolves the matter to the satisfaction of your office.

Sincerely,

Member Services Manager

LifeLock, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I do not agree with how they made it sound like they replied to the shredder request inquiry because I did not receive a reply to that until a couple days ago. [redacted] has taken care of that though and said I would receive it once it is in stock because it is on a back order. (That is fine.) I have decided to give LifeLock a chance. Thank you Revdex.com for your help in this matter. I appreciate your assistance and that Lifelock has replied and I will contact them through their secure message portal on their website from now on as they have advised.Regards,[redacted]

Whenever I called with a security concern Lifelock would respond we don't cover that. Trying to cancel my membership was a joke, it took three representatives with B.S. excusses why they can't , one supervisor and a call to my credit card to finally do it. I highly recommend taking your business elsewhere.

I would like to know how I was able to buy a car, finance a solar panel roof, and refinance my home and not receive at least one alert. My credit card credit tracker and [redacted] were the ones that sent me alerts. Not Lifelock. So I am assuming that [redacted], [redacted] and [redacted] are not on their vast list of credit watchers. Maybe I can also start a company and say that I will protect your identity and charge everyone a fee. When I called I was told that I had the Basic plan. So what exactly does the Basic plan cover if not your identity. This is THE fraud...not the people trying to take your identity. Protect yourself from Life Lock. It is a fraud.

Review: LifeLock sent an email offering me to try LifeLock again and they offered 30 days free and a $25 [redacted] gift card if I signed up for a minimum of 31 days. I signed up using the promotional code WB14 and was a member for 31 days and was billed a partial month. The offer stated to expect the [redacted] gift card 2-3 weeks after meeting the terms. I met the terms of the offer nearly 9 weeks ago. Contacting them by email and phone has failed to remedy the issue.Desired Settlement: I expect LifeLock to honor their word and fulfill the offer of the $25 [redacted] gift card.

Business

Response:

Dear Dispute Resolution Consultant:We are writing in response to your letter dated April 1, 2015 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services. [redacted] enrolled on December 30, 2014 into the LifeLock Standard service. His enrollment also included an incentive to receive an [redacted] gift Card after 31 days of enrollment. [redacted] called into LifeLock and cancelled his membership on January 30, 2015. Upon cancellation on his 31st day of enrollment, his card was not automatically sent. I contacted [redacted] today by phone and discussed his concern. As a result, today we have submitted for the Gift Card to be mailed to him and it should arrive in one week. We hope this resolves the matter to the satisfaction of your office.

Review: Life lock with drawled $25.49 from my bank account using my credit card account number, I didn't give them permission to do this!! I have also filed a dispute with my bank pertaining to this matter as well.Desired Settlement: I demand a full refund to my Credit Card in the amount of $25.49.

Business

Response:

We are writing in response to your letter dated 01/23/2015 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services. [redacted] enrolled with LifeLock in the Ultimate Plus plan monthly on 12/11/2014 with a promo code that provided her with 30 days free and a 15% discount. On 1/10/2015 LifeLock attempted the payment for the monthly plan of $25.49 and was unsuccessful. Once the payment failed Ms. [redacted] was contacted to inform of the missed payment.On 01/21/2015 Ms. [redacted] contacted LifeLock to find out why she was being called and was informed that it was due to non-payment. At that time she requested to speak with a manager where she updated her credit card and payment was taken for her past due amount. The manager proceeded to help her add information to her account. During that process she decided to cancel her service. A full refund of $25.49 was processed on 01/22/2015.I placed a call to Ms. [redacted] on 01/23/2015 and 01/29/2015 to discuss her concerns. I have not been able to speak with Ms. [redacted], but have left her my contact information if she would like to address any concerns with LifeLock.We hope this resolves the matter to the satisfaction of your office.

Review: I signed up for Life Lock in June of 2014 and used my [redacted] to pay for two one-year memberships. On September 9, 2014, my ** was charged for an additional $550 which was never authorized. I contacted the company, they said they didn't understand why I had been charged twice and they would refund my ** within 24 - 48 hours. When I did not see the money put back into my account within 7 business days, I called the company again.

Lifelock stated they had no record of my previous call. They told me they did not show a charge on September 9, 2014. When I told them I could provide the bank statement, they told me to dispute the charge with my bank as they had no record of it.

This is supposed to be an identity theft prevention company, yet they refused to help resolve the issue. At that time, I canceled my membership that I had signed up for in June. I am still waiting for resolution on the $550 charge on September 9, 2014.Desired Settlement: I would like my money refunded to my account as soon as possible!

Business

Response:

1/23/2015[redacted]LifeLock, Inc. [redacted]

[redacted] Dear [redacted],In response to Complaint ID# [redacted], we have contacted [redacted], in regards to the request for a refund of $550.00. We discussed her membership and also how she was paying for her friend's membership [redacted]. She thought that [redacted]’s membership would not be renewing this year. There was confusion when [redacted] called into the contact center in explaining that she didn't want to continue to pay for [redacted]'s membership for another year. Sense Ms. [redacted] is the cardholder, we agreed to cancel her friend [redacted]'s membership so she can then renew and pay for protection on her own and issue the $550.00 refund she requested.Sincerely,[redacted] Manager, Member Services [redacted] Mobile

Review: Hello, If you are a advantage miles member and you enroll in Lifelock you have to receive 2500 miles between 6 and 8 weeks, acording to their web site. So I enroll with them on 5/12/2013 with my advantage miles number [redacted]. Now we have more than 11 weeks and when I call them they keep saying that I have to call [redacted]. So I called [redacted] and they say the same thing and nobody solve my problem. Life lock user name: [redacted] advantage mile : [redacted] The website with the info is: [redacted] Thanks

Desired Settlement: Add my points on my advantage account.

Business

Response:

July 30, 2013

Ashely Harris

Revdex.com

4428 N. 12th Street

Phoenix, AZ 85014-4585

Re: #[redacted]

Dear Ms. Harris:

We are writing in response to your letter dated July 30, 2013 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any matters regarding our products or services.

On May 12, 2013, Mr. [redacted] enrolled using the promo code [redacted] awarding him 2500 points from [redacted]. Since Mr. [redacted] did not receive his points, he filed the complaint.

On July 30, 2013, a Resolution Specialist reached out to Mr. [redacted] and advised that we contacted [redacted] and confirmed that the 2500 points would be credited to his account in two to three business days. Mr. [redacted] confirmed that his concerns and issues were resolved to his satisfaction.

We hope this resolves the matter to the satisfaction of your office.

Sincerely,

Resolution Manager

LifeLock, Inc.

I'm sorry to complain about this but the COMMERCIAL that is out on t.v is VERY DISTURBING !!!! It looks like someone is attacking her in the WRONG kind if way. Every time it's on I can't look. And I'm sure other people feel the same way, but won't say any thing. Please change the commercial ..... Thank you

Review: I was paying an account on my mother's behalf; however, in March of 2015 my mother wanted to cancel her Lifelock account. I called and told them to stop taking funds from my bank account for the account of [redacted] However, in looking at my account which I rarely do as it is a savings account, I noticed that Lifelock continued to take these monies out of my account. In the meantime, my mom has passed away. They confirmed that I called to ask the payments stop being deducted; however, continue deducting from my account for the next 11 month. Working in the law department for a corporation, I know they have no right to continue to taking funds after being told to stop. I am asking for a full refund back to the March date in 2015 when I called and told them to stop. I have also canceled my own account due to their questionable activity and want to also make sure they don't continue to take money from that account. Thanks, [redacted]Desired Settlement: Full refund plus interest on the funds taken on the [redacted] account for the last 11 months. (approx. 100.00) Ensure no further deductions be made to my own canceled account effective today. Their sketching business practices has cost them another account.

Review: The company is listed on your website as preventative concerning identity theft. My first conversation with LifeLock they told me they can't do anything to prevent my stolen and misused identity. I was still within their 30 day free trial. I asked them within the 30 days to cancel my membership and they refused. I have called multiple times since Nov 2014. They have continued to taken out three separate membership charges approximately $45 / month. One of their agents I spoke to suggested I contact my credit card company and have the payments cancelled and that will cancel my membership. After waiting a month and notifying my credit card (CC) company to stop the charges I found out that my CC company was reimbursing the payments and LifeLock never cancelled. To date they have taken out payments for Dec and Jan 2015 against my will and refuse to stop. All I want is my account cancelled. The reason why I couldn't cancel my account is because a con artist stole my identity and locked me out of Lifelock. I attempted to fax my identity to LifeLock but they said they never received my fax. This is the only way they allow customers to close their account once their account is locked. My verbal password among other things was changed by this con artist which has created all of this trouble. The fact is LifeLock should have just listened to me in Nov to close my account now its dragged on for three months. Today their customer service hung up on me. The women I spoke to on the phone today told me the account has been cancelled. I will believe that once a month goes by and I'm no longer being charged. If it is cancelled they still put me through hell to make that happen in a very challenging time of my life. They are only nice to you if you want to do business with them. Once you try to cancel they start lying to avoid a cancellation.Desired Settlement: Refund of all money from Dec and Jan and the cancellation of my account.

Review: I order life lock more three months ago and I received a double bill statement for almost two months with no explanation from their website or agents. The cost is 42.27, I was billed for and I was guaranteed a 30 percent discount to 20.99 plus tax.Desired Settlement: I would like my account Zeroed out and my October bill be 20.99. Plus I want a phone call to conform this adjustment.

Business

Response:

We are writing in response to your letter dated September 8, 2014 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services. Mr. [redacted] enrolled with LifeLock on May 5, 2014 in the Ultimate plan with a promotion allowing him 60 days free. On July 8, 2014 he called and downgraded his account to the LifeLock plan with a representative. On August 4, 2014 we collected a prorated amount for the downgrade of the service for the August and September payment.On August 5, 2014 Mr. [redacted] upgraded his service online to the Ultimate Plus plan. He called LifeLock on August 15, 2014 and was offered an additional discount to keep his service. I explained to Mr. [redacted] that due to the plan being changed after his payment date, on September 4, 2014 the system attempted to collect payment for August and September. The payment included 2 months of service, plus proration for the discount change and any applicable sales tax. Mr. [redacted] understood the reasoning for the charges and I apologized for any misunderstanding. Mr. [redacted]’s account is currenty active and in good standing with LifeLock. We hope this resolves the matter to the satisfaction of your office.

Review: My poor brother passed away in Feb. and he had paid LifeLock quite a bit of money for identity theft protection.

His account was hacked twice in December and money was taken from his account. LifeLock did not notify him of this and his social security number was stolen and someone has tried several times to open credit cards in his name. LifeLock never has said a thing.

I recently tried to file a claim with Lifelock, it was denied, even though my name was on his account.

False advertising at it's best!Desired Settlement: They need to refund the amount that was stolen while my brother's and my account was under their watch.

Business

Response:

We are writing in response to your letter dated 04/10/2015 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.[redacted]’s brother, [redacted], enrolled with LifeLock on 03/20/2014 in the LifeLock Ultimate plan. On 03/10/2015 [redacted] reported the passing of her brother. Due to her not being a member on the account, we requested a copy of the death certificate in order to cancel. We received the document on 03/31/2015, cancelled the account and refunded back to the date of death.On 04/14/2015 I spoke with [redacted] and was informed that she was on her brother’s bank account not LifeLock. She discovered 3 charges from [redacted] dated 08/11/2014, 12/01/2014 and 12/25/2014. She reported these to the bank around the first week of March, but due to it being outside the 60 days, stated in their terms & conditions, they would not reverse the charges. She also contacted [redacted] and was informed they were fraudulent, but could only reverse if the bank did. I explained how the LifeLock service works and the plan her brother enrolled with did not provide access to send alerts in regards to transactions on current accounts. I did inform that I would consult with our Legal to see if any other steps could be taken. Due to us not being able to obtain permission to act on his behalf we would not be able to contact the bank. I provided Ms. [redacted] with some additional steps that she could possibly take to get resolution with the bank and [redacted]. I was able to find that the new credit attempts were after the member had passed. LifeLock Alerts go to the member’s contact information on file. Due to the passing, no one would receive these alerts unless that had access to his information. To provide protection to her brother’s information I advised her to send a copy of the death certificate to the credit bureaus in order to have the credit files flagged. This would prevent new lines of credit attempts as well as stop pre-approved credit card offers.

We have been using LifeLock for identity protection for the last year. Recently my wife was given a free service through her work, so we decided to cancel LifeLock. We had been happy with their product and service until we tried to cancel. I called with all the critical information and after a 9 minute wait I got to speak with a service representative. After she took the proper steps to verify my identity she ask how she could help. I explained I wanted to cancel our service since we would be getting a similar product free. She said she could handle it and ask me a couple of questions. Then she said she needed to put me on hold for a minute. When she came back she said she would need to transfer me to someone else. I ask why did you tell me you could handle if you needed to transfer. She said she did not tell me she could help me. I said okay, but do not put me on hold for any period of time. She said okay. When she did the transfer I got a recording I would need to wait 32 minutes for a service representative. I was furious after I specifically ask to not do this to me. While I started the 32 minute wait I went to the web site to see if I could handle the cancellation myself, or find a phone number for consumer affairs or complaints. None of this was available on their web site. So, I got another telephone and called the phone number to get to another representative while I was waiting on the other phone. The new initial call said a 12 minute wait. Now I was holding on two phones. After about another 10 minutes Sandy from my second call came on the line. I explained what was going on and told her under no condition was she to put me on hold or transfer me. I was very unhappy and expected her to resolve. She apologized and immediately handled and said the other representative could have done the cancellation. Finally after 45 minutes I got the service cancelled. The obvious problem here is they are trying to make cancellation so hard and time consuming that people will give up. A 10 minute wait is inappropriate, but 32 minutes is unacceptable. To transfer me with a wait after I said not to, is totally unacceptable. To tell me she could handle the cancellation and then change her mind and transfer me is unacceptable. Bottom line LifeLock has established a procedure to make it extremely difficult to cancel their service. You can do everything else on the web site but not this. Their process is criminal and fraudulent in itself. I will never do business with them again.

I signed up for a lifelock trial years ago, at first they were great. They notified me of everything. I stopped the service after the trial period and did not hear from them anymore and also received no mail. I of course was sure they had stopped taking my money out of our joint account. Our, which is my husband and I. My husband had called them and tried to cancel it a few times.The first time I do believe they stopped taking the money out of the account probably just for a month or two however they started again and he called to try to cancel it again for me. I was going through having bone graphs for an almost severed spinal cord from a car accident in my C Spine at the time. He noticed the other day that they had started taking money out again and had called them yesterday trying to cancel again which he had asked to talk to a supervisor and was actually told by them they could not do anything about that. That he would have to dispute the charges with the bank. I get that he isn't on the account with lifelock, but he is on the joint checking account and when I called today to cancel. I had to argue with them to get it cancelled when I am the only one listed on the account with lifelock. I actually had to build a case against their company about why I wanted to drop them and it took them a minute to catch on. I told them they were basically just taking my money and providing no service. They replied there had been no inquiries to report on. When I told them that my husband calling to cancel my account multiple times constitutes an inquiry on my safety and I should have been notified at least once that someone they didn't have on my account kept calling and they did not report it to me meant to me they were not doing their job they were just collecting monthly fees and not even mailing anything like they did in the beginning. They said they would stop so I will wait and see.

Review: I have a situation where Life Lock is not cooperating they build my credit card $18

before I told them they could causing a $36 MSFC at my bank I got them to

reverse the $18 by my bank said they would have to pay me back $36 MSFC

since it was their fault and I can't get Life Lock to listen to me I need them to see

the attached in order for them to investigate reversing the fee I was charged my

address is [redacted], [redacted],

[redacted], [redacted] phone number ###-###-####Desired Settlement: I can't get Life Lock to listen to me I need them to see

the attached in order for them to investigate reversing the fee I was charged my

address is [redacted], [redacted], [redacted], [redacted] phone number ###-###-####

Business

Response:

We are writing in response to your letter dated 04/16/2015 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.[redacted]. enrolled in the LifeLock Standard Service on a monthly basis on 12/17/2014. On 02/27/2015 Mr. [redacted] upgraded his account online to the LifeLock Advantage Service. We attempted to collect payment on 03/16/2015 and 03/28/2015 for $17.99 as his monthly charge. On 03/17/2015 notice of the declined payment was sent to Mr. Larson. The payment was successful on 03/28/2015.Mr. [redacted] contacted LifeLock on 04/01/2015 due to the charges. We cancelled and requested copy of his statement to show the overdraft fee. We received and attached to his account on 04/03/2015. A check was sent for $36.00 on 04/06/2015 to the on file with LifeLock. On 04/08/2015 a call was placed to Mr. [redacted] to inform of this.I spoke with Mr. [redacted] on 04/27/2015 and he advised that he moved at the end of March and the address on file was incorrect. However his mail is being forwarded to his new address. Proper steps have been taken to ensure Mr. [redacted] receives his refund.We hope this resolves the matter to the satisfaction of your office.

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Description: Identity Theft Protection & Prevention Services

Address: 60 E Rio Salado Pkwy Ste 400, Tempe, Arizona, United States, 85281-9129

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