Lifelock, Inc.

Lifelock just fills your email with spam you contact them to stop and it keeps coming

begging for business many horrible reviews

Review: Cancelled membership yet cc was billed. Called every two weeks to have charge removed from cc, disputed charge etc. Lifelock agreed that I was correct after three months of dispute and said would reverse cc charge which they never did, I had to pay cc company. Lifelock then said so sorry, we will send you a check for $275.00, which I have not received in a month since notification. Now Lifelock says they sent check and it will have to start process over. Given that they advised continually that my cc charge would be reversed and never was I do not believe that a check has been issued or sent.Desired Settlement: Refund $275.00, soonest

Business

Response:

We are writing in response to your letter dated May 4, 2015 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.[redacted] enrolled into the LifeLock Ultimate service on January 19, 2014. His account was billed, per his annual renewal agreement, for $275, on Jan 19, 2015. He called into LifeLock and requested to cancel his service on January 22, 2015. On that day, his service was cancelled and a refund was scheduled to be issued on March 18th, 2015. Our billing system was not able to refund the original method of payment, and a refund check was issued instead. He was contacted today, May 14, 2015, and was advised that the refund was issued by check for a Full Refund of $275 on May 8, 2015. We advised of the address the check was being sent to is the same billing address used during his time of membership. Mr. [redacted] advised he will be checking that address for his refund check this week. We hope this resolves the matter to the satisfaction of your office.

Review: My account has been cancelled and this company continues to attempt to authorize my debit card. They have been told in the past that if this was to happen again I would file complaints against them, and today they did it again.

I have email documentation proving I owe nothing, and my account is closed.Desired Settlement: I want every bit of information that this company has on me deleted. I want them to stop trying to fraudulently charge my account.

Business

Response:

We are writing in response to your letter dated November 27, 2013 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.

On November 27, 213, a LifeLock Resolution Specialist contacted Mr. [redacted] to address his issues. Mr. [redacted]’s account has been cancelled per his request. LifeLock’s billing department has worked diligently to resolve a billing issue on Mr. [redacted]’s account and will address any future charge attempts if they occur.

We feel that we are addressing his concern accordingly and we hope this resolves the matter to the satisfaction of your office.

Sincerely,

Resolution Manager

LifeLock, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted].

I did speak with a rep from lifelock on the date stated in their reply. I was told no future attempted authorizations would occur, which was not the case. On Monday December 2nd, another attempt was made to debit my account.

At this point I'm not sure what else I can do to stop this from continuing to happen. The past and any future authorization attempts are being documented since the lifelock organization cannot seem to find a way to put a stop to this.

Regards,

Business

Response:

We are writing in response to your letter dated December 6, 2013 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.

A LifeLock Resolution Specialist has attempted to contact Mr. [redacted] to address his concerns. Due to a technical glitch in our billing system there were attempts to bill Mr. [redacted] after the cancellation of his LifeLock account. We believe this issue was resolved with a fix that was implemented on December 3rd, 2013. Unfortunately, prior to this issue being resolved and after our initial response to his Revdex.com complaint; our billing system did make an additional attempt to charge Mr. [redacted]. This attempt was unsuccessful and Mr. [redacted] was not charged. We anticipate that there will be no further charge attempts on Mr. [redacted]’s account.

LifeLock is truly sorry for any inconvenience that this issue caused Mr. [redacted] and will certainly address any future issues if they occur.

We hope this resolves this matter to the satisfaction of your office.

Sincerely,

Resolution Manager

LifeLock, Inc.

I am a life lock member and have registered my credit cards as they clearly advertise you will be alerted of any suspicious activity with your credit accounts. Also any search of credit triggers an alert as does any changes in address etc. since joining I have financed a new vehicle, had a thief add the self to my credit card (registered with ll) the thief then several days later reported my card lost or stolen and started anew joint account with myself, changing the address from [redacted] to [redacted], changed the phone number and the email address. My account of course was maxed out at $12,000. After 10 weeks of misery with [redacted] who transferred my balance to three new accounts for some unknown reason and opening a new [redacted] account because I am done with [redacted] you would think I would have had an alert from LIfelock would you not? NOT ONE ALERT. This is a scam. I spoke to a supervisor who told me "we can't keep track of everything" I now have [redacted] and they alert me when my balance increases on my credit cards and I did not register any cards with them! They alerted me when I opened new [redacted] account. I know a lot of people who are depending on LIfelock to alert them for fraudulent activity. NOT HAPPENING. I am thinking about getting my consumer person at local television station involved in an investigation.

Terrible customer service. Cancelling is nothing but a headache, and laced with threats of identity theft. If I cancel, my identity WILL be stolen. It WILL cost me a lot of money. I MUST continue the service to be safe. These are slimy sales tactics and very offensive. Cancelling should be any easy process, an email or one click on account website, not 6 weeks of phone calls with apparently no results.

Review: I have had life lock for the past 8 years. Me my husband and my daughter who has down's syndrome she is 28 now. I had a problem with someone using my husbands name for a job. Luckily the job was a government job and they had a breech so they sent my husband a letter for free credit monitorning thru [redacted] well we called life lock thinking we were covered and found out we had to do all the work. they couldn't help but they could tell us what to do. I have never been so mad in my life. I always paid on time for 8 years, but when I needed help no help was coming from life lock. We tried to get a hard copy of my husbands work history from the social security administration we found out that cost $134.00 ok at least our million dollar insurance with life lock will cover that. NOT this is the worse scam I have ever been involved in. Life lock only dodged calls and left us on hold until we eventually hung up. I'm so mad to be taken advantage of like this for so many years.Desired Settlement: I want all my money back. Because life lock had no intentions of helping us. As long as there was no problems and we kept paying everything was ok but once we had a problem they left us flying in the wind to tryand figure it out ourselves. They should be ashamed.

Business

Response:

See attached letter

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I can't believe that this business said I changed my plan. I thought I had the same plan since I started with this business. I never asked for a reduced plan they acted like the rate was going down due to my continued enrollment not to get a cheaper plan. They never helped me with my husbands case of identy thief. All I can say is life lock is a scam they take your money and when you need them they disappear. God knows the truth you reap what you sow.

I currently am a Lifelock member, but planning to Cancel my membership ASAP. I've been with them a year, bought a new car and no notification from Lifelock. Recently there was a major drop in my Credit Score. Called Lifelock they told me they couldnt tell me anything about the major drop in the score, but as far as they could see from their end there was nothing wrong. I got my free annual free credit report and there was a wirless service account that I did not open that had gone into collections. Told Lifelock about it and they told me they couldn't help me, I would have to contact the credit bureaus myself to resolve the issue. In short as a victim of Identity theft I feel that they have never once done anything to protect my identity and even when I found an issue I was responsible for fixing the issue myself. So what is the point of me paying them monthly? It truly is a waste of money. All Lifelock could tell me is that what ever happen is not in their network so they couldn't catch it, so my question is what the heck is their network obviously it seem like its a network that catches nothing.

I was a Lifelock member for the entire year. When my renewal letter came in, I decided to cancel my service. Lifelock cancelled the service about a week prior to the end of the year that I already paid for. FORTY EIGHT HOURS after they cancelled my membership, My identity was stolen, My bank accounts hacked and over $3,700.00 transferred out of my account. Is that a coincidence that 48 hours after they cancelled my membership, which was prematurely cancelled. I paid up through October 4th and they cancelled it on Sept 20th. On Sept 22, I was a victim of identity theft. I think lifelock had something to do with this. I don't trust the company. The entire year nothing happened and then 2 days after a cancellation I got hacked? Im not buying it, not am I buying lifelock ever!

I have been with Lifer Lock for 1 year. I live in South carolina and last year their Department of Revenue was hacked. Because of the the state was offering free credit monitoring. Mt attitude was when something is for free, it is not really the best, so I joined life lock. I recemntly increased my credit line with a company who asked if is was ok to acess my credit report which I gave permission for. Three days later I had an email and snail mail that ny credit report was acessed and that I should contact them to advise if it was legitimate. So kudos to Lifelock. I just renewed my membership and the only negative is that I had to scour the internet for a promo code to obtain the discount for another year. I find and some of the codes were not valid according to lifelock. The agent blamed it on the sales department. I am happy with the service but find the begging for the promo codes a little demeaning. But I do recommend the company, just research out the cost, it is the responsibilioty of the consumer.

Review: The company hires third party companies to gather private information on people to then solicit them to purchase a service to prevent the same practices they employ.

In the past this has been known as the "Protection Racket".

The company they hired in my case is the URL: [redacted]Desired Settlement: Remove my name from all email lists in use by LifeLock.

A list of all companies that LifeLock uses and has used that may have my private information so that I may contact them directly to have my name removed.

Business

Response:

July 23, 2013

Revdex.com

4428 N. 12th Street

Phoenix, AZ 85014-4585

We are writing in response to a concern brought to the attention of LifeLock on July 9, 2013 regarding Mr. [redacted]t. LifeLock is committed to providing a world class experience to all of our members as well as addressing concerns from potential members, including the resolution of any complaints regarding our products or services.

In his complaint, Mr. [redacted] stated that his private information was solicited by LifeLock to additional third party companies that share information. He portrayed that LifeLock uses spamming companies to generate new business. He wanted his name and private information removed from LifeLock’s data base, along with any third party companies that may have access to his information based on a business relationship with LifeLock. Mr. [redacted] feels as though his privacy was breeched without any recollection or granted access.

Lifelock does not have any record of Mr. [redacted]t as a member, nor do we have record of any of his personal information ever being used or shared within our active systems. We forwarded his contact information to our Marketing Department at LifeLock and requested that his contact information be added to our “do not contact” list. We attempted to contact Mr. [redacted]t telephonically and via emails to address the situation.

We hope this resolves the matter to the satisfaction of your office.

Sincerely,

Resolutions Team Manager

LifeLock, Inc.

Review: I called life lock on 6/5/15 and spoke with [redacted] and [redacted] at 11:50A.M.I canceled my membership with both of these people and [redacted] confirmed my cancelation and told me I would no longer be billed. I was sent a text letting me know of the cancelation. Today I logged onto my bank account and was charged for the next month. I called life lock and spoke with [redacted]. [redacted] was very rude and told me that when I called in it was only documented as do not auto renew. I told her I canceled my membership and I was charged today. I would like a refund and a email be sent to me showing that I canceled my membership when I called in on 6/5/15. She told me she could not do that. I asked her if my conversation was recorded on 6/5/15 she said yes. She said se would issue me a refund but it would take 3-5 days. This overdrafted my account today.Desired Settlement: I would like my refund plus interest paid for not receiving my refund back on the same day. I would also like life lock to pay the $35 overdraft fee. I am also requesting the correct documentation of my cancelation on 6/5/15. [redacted] informed me the conversation was recorded. I know I said several times I would like my membership canceled and [redacted] confirmed it was canceled. The time of the call was at 11:50A.M. I would also like the proper documentation showing that all my personal identity information have been removed and life lock no longer has access to view. Life lock also needs to re train their employees to be more nice on the phone.

Business

Response:

We are writing in response to your letter dated 06/12/2015 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.Ms. [redacted] enrolled in the LifeLock Ultimate Plus Plan Monthly on 02/12/2015. On 06/05/2015 she called to cancel her membership. The agent informed her that her membership was good through 06/16/2015 due to seeing the last successful payment on 05/18/2015. He informed her that the account would cancel on 06/16/2015 and she would receive a confirmation email once it cancelled. Ms. [redacted]’s renewal date was the 12th of each month originally, which is why she was charged on 06/12/2015. Her account was cancelled on 06/12/2015 and a refund was given of $32.02 on that day as well. Depending on her financial institution, they may hold a refund for 3-5 days.I attempted to call Ms. [redacted] on 06/16/2015, 06/19/2015 and 06/22/2015 to address her concerns and was unable to reach her. I have left her voicemails with my contact information if she wishes to call back. I have reviewed Ms. [redacted]’s account and calls to confirm that the refund was given on 06/12/2015, the date of the cancellation.We hope this resolves the matter to the satisfaction of your office.

LifeLock is a scam! You pay a monthly fee to have your personal information monitored and if there is suspicious activity you are supposed to be notified ASAP. This is the service they advertise which is a lie.

I had LifeLock for three years and had my identity compromised twice with someone opening two different credit cards from two different companies at different times. They failed to contact me, they failed to let me know. When I told them about what happened they told me they can't monitor everything which was complete BS considering credit card theft and hard credit inquiries show up pretty fast. It made me wonder what I'm even paying for!

When I tried to cancel my membership the first time they talked me out of it and agreed to lower my monthly fee. So I decided to keep it. The second time I tried to cancel during November they talked me out of it and argued with me for about 30 minutes about why I need to keep them. They told me that during the holiday season I'll be at greatest risk. So I just agreed to keep it a little longer. The third time I tried to cancel they made me go through a series of security questions transferred me to two different people. Once I got to who I needed to speak to they told me their systems were down and that I needed to call back in an hour. I asked if their systems were down how did they have access to all of my security questions and why didn't the first person tell me that before transferring me. The woman on the phone said I don't know and she hung up on me. So un professional!

I had to call back and go through all of the questions again and be transferred and really be upset for them to finally cancel my subscription.

I use Credit Karma now for free and they do a great job monitoring any suspicious activity! Please do not use LifeLock they are horrible on many levels.

Review: I received a promotion flier in the mail from LIFELOCK. It said if I signed up for LIFELOCK and remained a member past the 30 day trial period, giving the promo code at the time of sign-up, I would get 4000 AMTRAK Guest Rewards Points. At the time I had my phone conversation on 4/3 in which I signed up, giving the promo code in the flier, I was offered an increase in the reward to 15000 Amtrak Guest Reward points if I signed up for a more expensive level of LIFELOCK service, which I did. The trial period was up on 5/3/2014 and I continued a member until 7/1/2014 - this satisfied the terms of the offer I was made for 15000 AMTRAK Guest Rewards points. I was instead given 9000 WYNDHAM Rewards points - not what LIFELOCK promised me. and NOTHING extra for having taken the more expensive membership. I called Amtrak Guest Rewards and was told LIFELOCK had not been their partner since 2013 - this is also what LIFELOCK told me yesterday. This is totally contrary to what LIFELOCK told me when I signed up on 4/3/2014.Desired Settlement: I should get:

1. Preferably the 15000 promised (by LIFELOCK) Amtrak Guest Rewards points.

2. Or At The Very Least -

If the 9000 Wyndham Points I was given is taken as the equivalent of the 4000 Amtrak Guest Rewards Points I was promised by Lifelock, then I should receive an additional 23250 Wyndham REwards point because of having had the more expensive LIFELOCK membership. THis is arrived at as follows:

15000 Amtrak Points I was promised with the more expensive LIFELOCK membership.

Minus 4000 points I would have gotten with the Basic (cheaper) LIFELOCK membership and which the 9000 Wyndham points I got are perhaps the equivalent of.

The difference between 15000 and 4000 is 11000 extra Amtrak points I was promised by LIFELOCK I would receive with the more expensive membership.

The equivalent number of Wyndham points to this 11000 Amtrak point difference I was promised by LIFELOCK I would receive with the more expensive LIFELOCK membership is 23250 Wyndham points.

Business

Response:

We are writing in response to your letter dated July 23, 2014 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services. On November 5, 2012 Mr. [redacted] enrolled with LifeLock using an AMTRAK promotional code and received the reward for enrollment. On December 18, 2012 Mr. [redacted] called and cancelled his membership. On April 3, 2014 Mr. [redacted] enrolled with LifeLock using a Wyndham promotional code and he received the higher amount reward points for signing up with the Ultimate service. On July 1, 2014 Mr. [redacted] cancelled his LifeLock membership.A call was placed to Mr. [redacted] on July 23, 2014 to discuss his concerns along with a voicemail left for him to call back. On July 25, 2014 we were able to speak with Mr. [redacted] and address his concerns. It was explained to Mr. [redacted] which promotional code he used at which time and that he is only able to use them once. He was also advised that he did receive the higher amount reward for signing up for the Ultimate service. Mr. [redacted] understood and no further action is needed.We hope this resolves the matter to the satisfaction of your office.Sincerely,

[redacted]Member Services ManagerLifeLock, Inc.

Review: Not receiving gift card as promised when I signed up. I signed up and was told that I was going to receive a gift card . I called a couple weeks ago and was told I would have it by the first week of april. I called today and I am now told that I will not have it until middle of may.

Since this company wants to lie to me I am never doing business with you again and have cancelled my account. Everytime I call someone they are very rude to me so I am leaving and going to a competitor of yours.Desired Settlement: Give my gift card that I am entitled too.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I applied for Lifelock coverage for me and my wife. I signed up for one year each at a cost of $110 ($220 in total) in May 2012. I did not renew the service or receive a renewal notice but saw that they had been charging my credit card ever since (my wife pays the bills and assumed this was legitimate). They have charged us a MONTHLY fee of $10 each since we signed up for a total of $480. We should have been billed $220 one time. I called a Lifelock representative on January 29, 2014 to cancel and ask for a refund. Representative [redacted] of the [redacted] office acknowledged on a recorded line that it "was an honest mistake" and "must have been a clerical error." he said they were "prepared to offer compensation" but only offered a discount on future service, which I do not want. A supervisor, [redacted], refused any other compensation and then said he could offer $30 after I had been on the phone with Lifelock for 40 minutes. Finally they said they only would "apply" for this refund and could not guarantee it would be approved by their billing department. They overcharged by $260 and I would like a full refund as well as assurance that sensitive information such as my and my wife's bank account and Social Security numbers are removed from their servers.Desired Settlement: A refund of the $260 we were charged and a pledge t erase our sensitive data from their servers.

Business

Response:

RE: Complaint ID#: [redacted] Dear Ms. [redacted]:We are writing in response to your letter dated January 29, 2014 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.On May 8, 2012, Mr. [redacted] enrolled his spouse and himself online. At that time he thought his payment was on an annual basis, but the account was set up on a monthly basis. Mr. [redacted] was charged $20 on the 8th of each month for the two memberships. On January 29, 2014 Mr. [redacted] called LifeLock to cancel the account and requested a refund from May 8, 2013, since he thought that his membership was not renewed and his account was canceled at that time.On January 30, 2014 a Member Services Manager reached out to Mr. [redacted], discussed the circumstances around his LifeLock membership and the payment schedule. Mr. [redacted] was also informed that his membership was canceled as of May 8, 2013 and a refund totaling $200 was issued. Mr. [redacted] also requested that his personal identifying information and that of his spouse be removed from our active databases. On February 4, 2014, per Mr. [redacted]’s request, the information was removed and a confirmation letter was sent to him.We hope this resolves the matter to the satisfaction of your office. Sincerely,[redacted]Member Serviced ManagerLifeLock, Inc.

Review: I signed up for Lifelock via promotion code [redacted], which offers 3000 [redacted] miles for signing up for an annual Lifelock membership. Lifelock has refused to provide these miles even though I contacted them twice and spoke to a supervisor about this matter. I signed up through the following link ([redacted]), which clearly states that I shall receive 3000 [redacted] miles for signing up for an annual Lifelock membership. The Lifelock agent claimed that I have to be a member for 31 days, but that is NOT WRITTEN on the webpage for this offer. There is no basis for Lifelock to deny me these miles and violate the language clearly written at [redacted] which promises 3000 [redacted] miles for signing up for the membership. This company engaging in false marketing and failing to honor their agreement of providing 3000 miles for signing up for this offer.Desired Settlement: I want the 3000 US Airways miles that I was promised for signing up for this offer. I do not demand anything other than what I was promised by the offer.

Business

Response:

Revdex.com [redacted]

[redacted] RE: Complaint ID#:[redacted] Dear Dispute Resolution Consultant: We are writing in response to your letter dated 12/11/2014 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services. [redacted] enrolled with LifeLock on 09/07/2014 in the Ultimate Plan Annually with a promo code providing him the first 30 days free and 3,000 airline miles with an Annual enrollment. [redacted]

[redacted] cancelled his account on 09/22/2014 and informed the agent it was due to price. On 12/7/2014 [redacted] contacted LifeLock to inquire about his airline miles. At that time he was informed that he did not qualify for miles due to not being enrolled for 30 days in the service and no payment collected for an annual membership. On 12/15/2014 I placed a call to discuss with [redacted] and left a voicemail. On 12/19/2014, I placed an additional call and was able to speak to [redacted]. I informed him that due to him not being enrolled for 30 days he would not be in the file to receive the miles as this is received by the airlines automatically. We will honor the 3,000 miles for [redacted] and have informed of future requirements for membership rewards. We hope this resolves the matter to the satisfaction of your office. Sincerely, [redacted] Member Services Manager LifeLock, Inc.

Review: called life lock three times to get them to return over payment they kept promising to return my money in twentyfour hours, called back to cancel servise then they tell me they have monthly billing cycles and can only return money on their cycle but they are putting my return on an emergency return and I should recieve my money in four days, i'm intrusting these kinds of people with my personal data to protect me and if they will lie about 90.00 they cannot be trusted with my social security drivers liscence bank accounts......this can't be the first complaintDesired Settlement: protect my personal information they have on file so life lock won't steal my identity and use it against me, now that they have the information how can I sleep at night when my information on all my accounts is theirs I want them to be held accounable for my safety in the reasonable future..thanks [redacted]

Business

Response:

We are writing in response to your letter dated June 10, 2014 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.

On February 25, 2014 Mr. [redacted] enrolled with LifeLock on the monthly plan at $9.00 a month. On May 13, 2014 member changed his billing cycle online from Monthly to Annual. Due to his next billing date being May 27, 2014 we tried to collect payment for the new Annual rate. On May 30, 2014 the payment was successful. Mr. [redacted] then called on May 31, 2014 and switched his plan back to Monthly.

On June 9, 2014 member called in and requested to cancel his membership. Mr. [redacted] was contacted on June 10, 2014 to explain why he was charged a higher amount due to the change in his billing cycle. A refund for $93.80 was processed back to the member at that time as well.

We hope this resolves the matter to the satisfaction of your office.

Sincerely,

Member Services Manager

LifeLock, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Right after cancelling my membership with LifeLock I began to receive huge amounts of junk mail like never before. I called them to ask if they sold my personal information and said no but I don't believe that. I don't think this is a coincidence.

Terrible customer phone service. ID stolen by theft of email address. Called to inquire and I hear bingo numbers being called in the background!!! When I asked about the bingo she said "it is just something to keep them awake!!! Very unprofessional!!!

I was a lifelock member for years. Then I was the victim of identity theft. The problem is that lifelock did not see any activity to report until 3 weeks after the fact. Moreover their million dollar claim is worthless. I tried to submit legit charges/fees for reimbursement. It was handled by a 3rd party insurance company whose sole job in life seemed to be to deny claims. Save your money. If you are looking purchase identity theft protection - look elsewhere. Lifelock is not worth the money.