In regards to Ms [redacted] request for a free credit towards her next class, I searched our VM records and emails but the only contact I have from Ms [redacted] indicating she didn't recieve a card is from May 7th of this yearOur policy on lost cards is that students must notify us within a reasonable amount of time for a replacement or they are charged a reprint feeSo, as a courtesy I'll be mailing a reprinted card for Ms [redacted] tomorrow, but I will not be issuing a credit for a free class as I have no records she made any attempt to contact us prior to May 7th of this year
[redacted] , We sent out an email to all students who took classes in November, we had a failure with a new system we implemented and some cards didn't go out, unfortunately we were not able to track which ones and we're doing our best to correct itIf you would please send an email to [email protected] with your name, address and class date we'll get a new card sent out to youI'll have to pull the hard copy of your file to verify your attendance, but it should arrive in about days I can also make sure once it's printed that you receive a hard copy in your email Thanks, [redacted]
Dear Revdex.com, Please check with the consumer again to see if she has received this card, a second copy of her card went out on July 31stI have attached a copy of her card and her record from our system indicating all information in her fileAt this point if she still does not have it, it's my recommendation that she check with her mail carrier, after today there will be a $charge for a reprint Thank you, [redacted] ***
Thank you for your inquiryThe last phone call we received from you was on 3/here is the transcription of your voicemail: /> "Hi [redacted] this is [redacted] and I was scheduled to a class at ten am this morning and the receptionist(?) is not sure if there's any class todayPlease give me a call back at [redacted] Thank you." I have no record of your registration and will be happy to look into this for you and get back to you Sincerely, LifeSavers of America
I can no longer access this complaint for the file number, however I looked up [redacted] records here and her card was mailed out to her on 8/14/- all known email addresses for her are returned to us as undeliverable and she does not return phone calls to confirm receipt of her card When cards are printed an electronic copy is kept on file and the date of printing is recorded in two places, so I can confirm it was sent to her Please let me know if you can follow up with this customerYou can reach me via e-mail, I will be available to you to finalize these complaintsPlease let me know if these were the three you emailed me about Sincerest Regards, [redacted] *** STUDENT RECORD INFORMATION Alison Spencer Cumulus Ct Greer SC 864-529- 864-529- [email protected]
Thank you for that information, unfortunately you didn't confirm it with me and I'm the one requesting itif your workplace has any questions regarding the copy of the card you were e-mailed they can contact me directly Now please if you would confirm your address with me so I may resolve this Sincerely, [redacted]
Mr.***
Thank you for your inquiryI was very concerned that you indicated you called
LifeSavers several times with no response except for reaching someone by "luck" so I took the liberty to pull all voice mails under your phone#***You see all our voice mails are transcribed to email so we rarely ever miss a message and only voice messages came up from your number; one on Dec30th when our office was closed for the holiday and another on January 9th; on that same day you also sent a message from our website intake form and my records indicate you spoke to *** *** on that day
I also pulled your file and your cpr card was printed and mailed out to you, if you would verify your mailing address I can check to see if it's accurate in my system
Thanks,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Here is a copy of the emails I have sentI have contacted the company multiple times, the only reason I do not have all of the emails is because I have been emailing them directly from the website under the contact informationBut I do have the original email I sent right after the class and I have one that I sent in July of last year!
CPR card
Click to teach Gmail this conversation is important*** *** ***>
5/20/to Info
Hi! I took the BLS renewal course today, our instructor told us to email him if we needed a copy of our card immediatelyI would like to get a copy of my card asap, I am starting a new job next week and they require a copy of it
Thank you so much!
*** ***
864-***
CPR card
Click to teach Gmail this conversation is important*** *** ***>
7/18/to info
I took a CPR for healthcare providers class on May 20,I have yet to receive my card in the mailIf you could please mail it to me ASAP as my employer requires it for me to continue to work
Thank you for your time
*** ***
Phone:864-***
Address:
*** *** Road
***, SC
Regards,
*** ***
Here is *** *** refund receipt, it was sent directly to her credit card ending in***Her name however does not appear on this record only the last of the card
Sincerely,
*** ***
***
Another card was sent to you, I'm not sure what I can do for you at this pointWe have been dealing with a technical difficulty due to the roster transfers as you are aware, but, I see no reason for your card not to have arrivedI would suggest giving it a week, it's
possible it was misdirected by the postal service
Due to the severe problems that this unfortunate situation has caused, LifeSavers will be issuing cards the same day of class starting in JuneI do apologize for the tremendous inconvenience this has caused you
Sincerely,
*** ***
*** ***,
I am not having my business contact you directly. I have completed the BLS course with Lifesavers of America months ago as well as paid for this course over months ago. As you have the correct address, there is no reason for this continued delay in receiving my card. FOR THE FINAL TIME (AS CLEARLY YOU RECEIVED MY LAST MESSAGE STATING THAT MY ADDRESS WAS CORRECT ON THE CARD):
SEND THE CARD TO:
*** *** *** ***
*** *** ** ***
I hope that is VERY CLEAR to you so that you may resolve this issue ASAP
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I would like a valid tracking number to confirm that the card copy has been sent Without a tracking number, I request I receive a full refund for failure of service completion upon the business.
Regards,
*** ***
This student is entitled to a partial refund as well as she admittedly received and took the online test, when she was to take her skills test and we were not able to reschedule her due to her scheduling conflicts. This partial refund it appears was not processed originally but it will be...
taken care of immediately. The student should expect to see it in her account within 10 days.
In regards to Ms [redacted] request for a free credit towards her next class, I searched our VM records and emails but the only contact I have from Ms. [redacted] indicating she didn't recieve a card is from May 7th of this year. Our...
policy on lost cards is that students must notify us within a reasonable amount of time for a replacement or they are charged a reprint fee. So, as a courtesy I'll be mailing a reprinted card for Ms. [redacted] tomorrow, but I will not be issuing a credit for a free class as I have no records she made any attempt to contact us prior to May 7th of this year.
Thank you for your inquiry. The last phone call we received from you was on 3/2014 here is the transcription of your voicemail:
/>
"Hi [redacted] this is [redacted] and I was scheduled to a class at ten am this morning and the receptionist(?) is not sure if there's any class today. Please give me a call back at [redacted]. Thank you."
I have no record of your registration and will be happy to look into this for you and get back to you.
Sincerely,
LifeSavers of America
I apologize if you have not been able to reach anyone, this is the first I've about this. But, I have attached a copy of your card, it was printed an mailed a month ago can you verify your address for me? In the meantime, please print this copy for your records and use...
it for your employer or school records. I'll get a new one out to you ASAP.
Thanks,
[redacted]
Director of Education
LifeSavers of America
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
2-3 weeks is quite unacceptable. I have already waited 3 months. For 2 months, I have been trying to get my card from LOA. For 1 month, I have been dealing with this complaint.
Regards,
[redacted]
In regards to Ms [redacted] request for a free credit towards her next class, I searched our VM records and emails but the only contact I have from Ms [redacted] indicating she didn't recieve a card is from May 7th of this yearOur policy on lost cards is that students must notify us within a reasonable amount of time for a replacement or they are charged a reprint feeSo, as a courtesy I'll be mailing a reprinted card for Ms [redacted] tomorrow, but I will not be issuing a credit for a free class as I have no records she made any attempt to contact us prior to May 7th of this year
[redacted] , We sent out an email to all students who took classes in November, we had a failure with a new system we implemented and some cards didn't go out, unfortunately we were not able to track which ones and we're doing our best to correct itIf you would please send an email to [email protected] with your name, address and class date we'll get a new card sent out to youI'll have to pull the hard copy of your file to verify your attendance, but it should arrive in about days I can also make sure once it's printed that you receive a hard copy in your email Thanks, [redacted]
Dear Revdex.com, Please check with the consumer again to see if she has received this card, a second copy of her card went out on July 31stI have attached a copy of her card and her record from our system indicating all information in her fileAt this point if she still does not have it, it's my recommendation that she check with her mail carrier, after today there will be a $charge for a reprint Thank you, [redacted] ***
Thank you for your inquiryThe last phone call we received from you was on 3/here is the transcription of your voicemail: /> "Hi [redacted] this is [redacted] and I was scheduled to a class at ten am this morning and the receptionist(?) is not sure if there's any class todayPlease give me a call back at [redacted] Thank you." I have no record of your registration and will be happy to look into this for you and get back to you Sincerely, LifeSavers of America
I can no longer access this complaint for the file number, however I looked up [redacted] records here and her card was mailed out to her on 8/14/- all known email addresses for her are returned to us as undeliverable and she does not return phone calls to confirm receipt of her card When cards are printed an electronic copy is kept on file and the date of printing is recorded in two places, so I can confirm it was sent to her Please let me know if you can follow up with this customerYou can reach me via e-mail, I will be available to you to finalize these complaintsPlease let me know if these were the three you emailed me about Sincerest Regards, [redacted] *** STUDENT RECORD INFORMATION Alison Spencer Cumulus Ct Greer SC 864-529- 864-529- [email protected]
Thank you for that information, unfortunately you didn't confirm it with me and I'm the one requesting itif your workplace has any questions regarding the copy of the card you were e-mailed they can contact me directly Now please if you would confirm your address with me so I may resolve this Sincerely, [redacted]
Mr.***
Thank you for your inquiryI was very concerned that you indicated you called
LifeSavers several times with no response except for reaching someone by "luck" so I took the liberty to pull all voice mails under your phone#***You see all our voice mails are transcribed to email so we rarely ever miss a message and only voice messages came up from your number; one on Dec30th when our office was closed for the holiday and another on January 9th; on that same day you also sent a message from our website intake form and my records indicate you spoke to *** *** on that day
I also pulled your file and your cpr card was printed and mailed out to you, if you would verify your mailing address I can check to see if it's accurate in my system
Thanks,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Here is a copy of the emails I have sentI have contacted the company multiple times, the only reason I do not have all of the emails is because I have been emailing them directly from the website under the contact informationBut I do have the original email I sent right after the class and I have one that I sent in July of last year!
CPR card
Click to teach Gmail this conversation is important*** *** ***>
5/20/to Info
Hi! I took the BLS renewal course today, our instructor told us to email him if we needed a copy of our card immediatelyI would like to get a copy of my card asap, I am starting a new job next week and they require a copy of it
Thank you so much!
*** ***
864-***
CPR card
Click to teach Gmail this conversation is important*** *** ***>
7/18/to info
I took a CPR for healthcare providers class on May 20,I have yet to receive my card in the mailIf you could please mail it to me ASAP as my employer requires it for me to continue to work
Thank you for your time
*** ***
Phone:864-***
Address:
*** *** Road
***, SC
Regards,
*** ***
Here is *** *** refund receipt, it was sent directly to her credit card ending in***Her name however does not appear on this record only the last of the card
Sincerely,
*** ***
***
Another card was sent to you, I'm not sure what I can do for you at this pointWe have been dealing with a technical difficulty due to the roster transfers as you are aware, but, I see no reason for your card not to have arrivedI would suggest giving it a week, it's
possible it was misdirected by the postal service
Due to the severe problems that this unfortunate situation has caused, LifeSavers will be issuing cards the same day of class starting in JuneI do apologize for the tremendous inconvenience this has caused you
Sincerely,
*** ***
*** ***,
I am not having my business contact you directly. I have completed the BLS course with Lifesavers of America months ago as well as paid for this course over months ago. As you have the correct address, there is no reason for this continued delay in receiving my card. FOR THE FINAL TIME (AS CLEARLY YOU RECEIVED MY LAST MESSAGE STATING THAT MY ADDRESS WAS CORRECT ON THE CARD):
SEND THE CARD TO:
*** *** *** ***
*** *** ** ***
I hope that is VERY CLEAR to you so that you may resolve this issue ASAP
*** ***
After going over the companies head and speaking with whom they've contracted with, I have received my BLS cardThank you for the follow up
*** ***
The business sent me the certification card today Received in the mail 3/7/Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I would like a valid tracking number to confirm that the card copy has been sent Without a tracking number, I request I receive a full refund for failure of service completion upon the business.
Regards,
*** ***
Yes, they did eventually provide me with my card
This student is entitled to a partial refund as well as she admittedly received and took the online test, when she was to take her skills test and we were not able to reschedule her due to her scheduling conflicts. This partial refund it appears was not processed originally but it will be...
taken care of immediately. The student should expect to see it in her account within 10 days.
Sincerest Regards,
[redacted]
In regards to Ms [redacted] request for a free credit towards her next class, I searched our VM records and emails but the only contact I have from Ms. [redacted] indicating she didn't recieve a card is from May 7th of this year. Our...
policy on lost cards is that students must notify us within a reasonable amount of time for a replacement or they are charged a reprint fee. So, as a courtesy I'll be mailing a reprinted card for Ms. [redacted] tomorrow, but I will not be issuing a credit for a free class as I have no records she made any attempt to contact us prior to May 7th of this year.
Thank you for your inquiry. The last phone call we received from you was on 3/2014 here is the transcription of your voicemail:
/>
"Hi [redacted] this is [redacted] and I was scheduled to a class at ten am this morning and the receptionist(?) is not sure if there's any class today. Please give me a call back at [redacted]. Thank you."
I have no record of your registration and will be happy to look into this for you and get back to you.
Sincerely,
LifeSavers of America
[redacted]
I apologize if you have not been able to reach anyone, this is the first I've about this. But, I have attached a copy of your card, it was printed an mailed a month ago can you verify your address for me? In the meantime, please print this copy for your records and use...
it for your employer or school records. I'll get a new one out to you ASAP.
Thanks,
[redacted]
Director of Education
LifeSavers of America
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
2-3 weeks is quite unacceptable. I have already waited 3 months. For 2 months, I have been trying to get my card from LOA. For 1 month, I have been dealing with this complaint.
Regards,
[redacted]