LifeShield

Thank you,
and I accept this proposal. Please notify Life Shield in order to refund my
money they need to send me a check.
Reason: I had to cancel my debit card for
a new one, because I was not going to take a further chances with them taking
any additional funds from my account.
Please make check out to:
[redacted]                                   ...⇄ [redacted]                                   ...⇄ [redacted]
Many
thanks Revdex.com
 
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This customer came to LifeShield through [redacted] so we at corporate were unaware of the issue. LifeShield will refund this customer the $200 charge. It may take 3-5 business days to appear on the customer's card. We have also called the customer to inform her of the refund but got a voice mail...

message. We will try again to let her know her request was approved.
LifeShield now consider this case resolved and sincerely apologizes for the frustration this caused the customer.

------- Forwarded message ----------From: A[redacted], Thomas *<[redacted]@directv.com>Date: Mon, Jan 11, 2016 at 11:36 AMSubject: [redacted] and [redacted] Complaint ID: [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>[redacted] and [redacted] Per our discussion today, your...

account has been cancelled with no early termination fee.  A confirmation email has been sent.  The return merchandise authorization has been created and sent to you along with the return label.  In addition, the 4 months of payments have been refunded.  Please let us know if you have any issues with this resolution. RegardsLifeShield Security Tom A[redacted]Langhorne, PA 19047Phone - ###-###-#### FAX - ###-###-####[redacted]@directv.com

Customer was shipped a new sensor replacement  on June 18 to replace sensor issues related to a different kids being installed on metal door. LifeShield spoke with customer several times regarding installation and where receiver should be for metal...

door. 
LifeShield called customer again to be sure customer complaint was satisfied and that there was nothing further needed. Customer indication that system is now working properly and there is nothing further needed.
LifeShield now considers this complaint closed.

Hello,
This customer did not follow the proper procedure to transfer the account. We have no records of them calling in prior to customer calling in to verify contract transfer. His account is owned by a third party whom he was transferred to. The third party had no records of him...

calling to state that he was moving and transferring the contract. The new owner contacted [redacted] and purchased the bundled system which included a new security system. And therefore it was a brand new contract owned by LifeShield. This is a non-transferable contract. Mr. [redacted] will have to work out with the new owner whatever agreement they had in place.

Hello,
[redacted]'s account has been cancelled and her agreement has been terminated with no further charges due to the lack of response and follow up on LifeShield's end. Her past due balances have been closed out. We apologize for the inconvenience and frustration caused by...

this issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My system has been restored. 
Regards,
[redacted]

Hello,LifeShield does not guarantee that the cell back-up feature will work properly for every customer. The area [redacted] lives may not be an area where cell signal is strong enough. The connectivity of the cell towers in her area is out of LifeShield's control. [redacted] has an...

internet primary system which is connected and functioning along with her landline phone as a back up protection.  The agreement [redacted] agreed to on 12/09/2014 clearly states that cellular connection quality may vary due to factors beyond LifeShield's control. Unfortunately [redacted] is in a legally binding agreement and responsible for the early termination fee if she wishes to cancel her service.  Below statements are from [redacted]'s agreement:"Your leased System requires broadband internet service (Cable, BPL, DSL, fiber or other) or a cellular based transmitter. YOU ACKNOWLEDGE THAT SIGNAL TRANSMISSION MAY BE INTERRUPTED BY IRREGULARITIES IN THAT SERVICE, POWER OUTAGES OR OTHER CIRCUMSTANCES BEYOND OUR CONTROL, IN WHICH CASE THE CENTER WILL NOT RECEIVE THE SIGNAL FROM THE SYSTEM.""If your leased System includes cellular service, we will utilize a GSM cellular system for transmitting alarm signals from your leased System to the Center. There may be times when your leased System will be unable to acquire, transmit, or maintain an alarm signal, and that wireless transmissions may be impaired or interrupted by a variety of conditions and circumstances beyond our control, including congestion, wireless carrier maintenance, storms and power failures.""You acknowledge and agree that without either traditional or non-traditional telephone line, your service is fully dependent on your Internet/broadband connection. Should that connection be lost for any reason, communication to the monitoring center will also be lost until such connection is reestablished.""In both the case of GSM Backup Cellular Service and GSM Primary Cellular Service, you acknowledge there may be times when your leased System will be unable to acquire, transmit, or maintain an alarm signal, and that radio frequency transmissions may be impaired or interrupted by a variety of conditions and circumstances beyond our control, including cellular system congestion, maintenance by wireless carriers, the location/construction of your home, the location of your home modem, storms and power failures."

During 13 months of "service," our system was never functional more than two days in a row, our calls for assistance were fruitless, and nothing we did or were directed by Lifeshield to do had any positive effect. It was purchased as a bundle with a satellite television service, though the television system service technician said he had never heard of Lifeshield(?). At no time did we receive return calls to our messages left for Lifeshield service; apparently their only staffed office being sales. Sensors never worked or went off for no apparent reason if we actually managed to make the system activate. Finally we accepted we had exhausted all methods to fix the problem and called Lifeshield to cancel. Finally! Service! After two salespersons and a supervisor denied having any record our system had any problems whatsoever since it was installed or having any possible record of any calls we had ever made about said problems; with a cancellation payment of $345.00 having been extor...extracted from us, they shut the system completely off before the call was concluded. Moments later, we received a return mail label so we may dismantle the system for them, pack it up for them, and ship it back to Lifeshield. I would certainly encourage anyone to make up their own minds on the subject, but I cannot and will not recommend Lifeshield.

Hello,[redacted] contacted LifeShield several times stating that the permit process is turning into a hassle and he would like to cancel his service because of the level of effort to get a permit for the security system. Unfortunately, LifeShield has no control over municipalities'...

procedures about permits. We understand [redacted] has been waiting for a while to obtain his permit, however, we would like our customer to be confident that this is not an unusual amount of time and effort to get a permit from his specific municipality. On 06/03, the permit spreadsheet was sent to the municipality by LifeShield so the alarm permit application can be mailed to [redacted] and our customer representative left a voice mail regarding this information. On 6/5, we contacted [redacted] False Alarm Reduction Unit (FARU)  to confirm that the spreadsheet was received. We were advised by FARU that the form was sent to the customer for completion on 6/4. One of our customer representatives attempted ro reach out to [redacted] regarding this information, however, a voice mail was left with information pertaining to the permit form. The representative advised as per [redacted] FARU the permit was en route to [redacted] as of 6/4. [redacted] was explained that LifeShield only needs to have the permit number confirmed. The customer representative provided [redacted] with the direct line to contact himself back.Once [redacted] receives his permit number we strongly recommend him to contact LifeShield as soon as possible so he can be live monitored. We understand the process can sometimes take longer than expected and apologize for the inconvenience this might have caused to our customer.Thank you very much.

Hello,
We have had several unsuccessful attempts to collect the early termination fee of $360.00 along with the past due balance of $30.00. Ms. [redacted] was never charged either for the early cancellation fee or the past due amount of $30.00. We waived Ms. [redacted]'s past due amount of...

$30.00 and stopped further billing attempts on her accounts. Ms. [redacted] can pay her early termination fee of $360.00 in the form of a money order. Once we receive the payment, her account will be canceled with no further charges due.
Please use the information below for your money order:
LifeShield, LLC
[redacted]
Langhorne, PA 19074
Attn: Accounts Receivable
Thank you.

Sorry, I just had a baby..  No the product is still not working, which means the service they gave me free until August is useless. I never recived the "refund" from them, which I knew I wouldn't because the card was canceled, yet they wouldn't believe me. The IT guy sent me a new tablet and it's still not working. I have emailed and called said guy and have recived no response. At this point, if they do not do something by this Friday we are shipping the product back and if they decide to try and charge me for service that I am not receiving, I will have to get a lawyer. They are NOT helping me or providing me with service.

Complaint: [redacted]
9/23/2015...

9:29 AM
I am rejecting this response because:I am identity victim and have been working to resolved the issue by not using Debit or Credit Card. Although Lifeshield states they do not accept mailed in payments, they've cashed my online banking payments and not posted to my account. I've received numerous calls stating I am 2 months behind which is incorrect. I've called Lifeshield for any suggestions or a temporary way to pay my account without Debit or Credit Cards several times but they ignored my request. Until I have resolved the issue with unauthorized credit account and bank information, I cannot provide any other method of payment with cards.TranslateDesired Resolution / OutcomeI need their assistance with getting my cashed payments posted to my account. In addition, bring m account without past due status.
Regards,
[redacted]

[redacted]We have agreed to cancel your account.  There will be no early cancellation fee.  One of our specialists will be reaching out to confirm the cancellation of your account and to provide you with the instructions for returning the equipment.RegardsLifeShield...

Security

Hello,Upon [redacted] complaint, the process to pull the sales call where [redacted] claims to have been given misinformation was started. If the call findings support [redacted] claim, his service can be cancelled with no further charges due. Please allow 4 to 5 business days for the...

call to be pulled. We will notify [redacted] about the details of the call and LifeShield's decision through Revdex.com.After [redacted]s Revdex.com complaint, the call that took place on 04/23 was revisited. The agent by whom [redacted]s was put on hold for a long time received a warning about this behavior. We apologize for the inconvenience caused by the LifeShield agent in question.

Hello,Upon her Revdex.com complaint, we reached out to Ms. [redacted] and a conference call was scheduled for Ms. [redacted] to listen to the point of sale call for 07/07/2015. A resolution will accordingly be provided after the conference call on 07/07.Thank you,LifeShield...

Security

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,Mr. [redacted] agreed to a 60 month agreement on 12/21/2011. On 01/18/2014, he called in with a cancellation request when he was already in the third year of his agreement. Upon his request, a copy of his agreement was emailed to Mr. [redacted].On 02/25/2015 the customer wanted to cancel...

due to problems he claims he has been having with his system. LifeShield agent offered Mr. [redacted] to be included on the upgrade list, and to be sent replacement sensors but he declined and just wanted to cancel when he was already in the fourth year of his agreement. A copy of his agreement was sent to Mr. [redacted] again on 02/25/2015.Mr. [redacted] in a legally binding agreement which he agreed to on 12/21/2011. Per his agreement, he is required to pay an early termination fee of $629.58 if he wishes to cancel his service. For customer satisfaction purposes, LifeShield agrees to reduce Mr. [redacted]'s early termination fee as to be $9.00 per remaining month left on the agreement which would be $189.00. We recommend Mr. [redacted] contacts LifeShield once he accepts this offer and his cancellation request can be processed. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 There was no mention on this call that it was a cancellation fee agreement. Correct?
Regards,
[redacted]