LifeShield

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  After months of frustration regarding my contact with this company, I was contacted by a gentleman named Brian who listened courteously and became proactive in resolving the situation. I appreciate his efforts and the company's response.
Thank you for your help in resolving the problem.
Regards,
[redacted]

Below is our response to the closed complaint that was issued by [redacted] on 01/09/2015 [redacted]’s account is owned by a third party. Upon the customer’s claim, LifeShield revisited the calls associated with our [redacted]’s account. Either LifeShield’s or the third party’s...

call records does not support his claim that he was told he could give a termination notice over the phone. Per his contract, termination notice should be in written form and given at least sixty days prior to the end of the agreement term. From [redacted]’s agreement:1.       Payments; Term. Our service fees (“Service Fees”) under this Contract are based on your agreement to receive and pay for the services for a full Twenty-Four (24) month term. If you receive any discount as a result of purchasing a LifeShield bundled offering, and if you cancel prior to the expiration of the term of this contract, then you acknowledge and agree that you are obligated to reimburse us for any and all such discounts. After the initial Twenty-Four (24) month term of this Contract, to the extent permitted by applicable law, this Contract will automatically renew from year-to-year unless you provide us written notice of termination at least sixty (60) days prior to the end of the term. In the event that applicable law does not allow for such year-to-year renewal for any reason whatsoever, this Contract will automatically renew for the maximum successive period of time allowed by such applicable law.

--------- Forwarded message ----------
From: T[redacted], Cansu <[redacted]>
Date: Mon, Oct 13, 2014 at 2:58...

PM
Subject: [redacted] complaint ID [redacted]
To: "[redacted]" <[redacted]>
Hello [redacted],
 
Our response to the complaint by [redacted] (ID # [redacted]):
 
This complaint has been resolved with the customer by replacing his motion sensor with standard window/door sensors.  Customer was shipped enough sensors to cover all entry points to the residence. Customer was given direct number to management for any further issues.
--

This  account has been canceled with no early termination
fee.

Review: This is a copy of the e-mail I sent to LifeShield Inc. on June 17, 2014. I still have not received a reply at this time.

I am writing this e-mail to inform you of problems I have been having with my LifeShield home security system since ordering and installing it over one year ago. I have spoken with several customer service representatives at LifeShield and have thus far been unable to get these issues resolved.

Since installing the LifeShield system in March 2013, I have experienced a number of frustrating issues with the system. Initial installation was without incident and for the first few months, everything seemed to be working fine. Beginning in August 2013, the system began to generate a number of false alarms, to the point where the local fire department became very [redacted]et with me. Eventually, they would not even respond to these alarms, which is even more concerning when considering a real emergency call might not have been answered. I tried everything, from moving smoke alarms away from potential causes (kitchen oven, hot showers, etc.) which didn't seem to have much effect. For the next several weeks, the alarm would go off for no reason whatsoever; all windows were shut, all sensors were secure and in correct proximity to each other, all doors were locked. These alarms would go off at all hours and often went off in the early morning hours and severely disrupted my sleep. To top it all off, the operators I spoke with from the outsourced company were never any help at all. The password I created never worked with them and they refused to help me without that password. I created one password when I signed up and never changed it, yet they never seemed to recognize it. If I was at work and my wife was at home, they would refuse to call her and see if she was okay; instead, I would have to call her, and if she didn't answer, I would have to leave work early, sometimes missing the rest of the day, and drive home to make sure everything was okay. This obviously had a negative impact on my work productivity. Finally, out of desperation, I unplugged everything in the hopes that the system would "reset" itself.

When I reconnected the system, I began to experience connection issues with the internet. The system would go offline for no reason, even when the internet connection was perfectly fine. I live in a rural area and because of its location, the only internet option available to me is satellite internet. The service varies depending on the weather and the limited amount of data I have available at any given time. I first believed the connectivity issues to be related to the internet connection; however, as time went on, it became clear that the internet connection was just fine, the security system just wasn't recognizing it. The internet worked fine on our desktop computer, laptops, cell phones and tablets, but not the security system. The system might work for a day or two, then be disconnected for a week, then intermittently reconnect, but never with any consistency.

For the past six months, I have received weekly messages from LifeShield telling me that the system is disconnected. I tried following the steps in the e-mail, the steps outlined in the troubleshooting section of the LifeShield website, even steps as guided by customer service reps, but always to no avail. During that time period I have been unable to get the system to connect. Everything was plugged in correctly and securely, all power was in place, but the system refused to connect. The console constantly read "System Not Ready" and my online portal would read "System Connection Lost" and currently reads "System Currently Unknown." No matter what I do, I have not been able get the system back online. In my opinion the system is completely non-functional and has been since the beginning of this year.

In my most recent phone call to LifeShield, I spoke with a representative and told him of my connection problems. When I told him that we have satellite internet, he sounded surprised and told me that I should not have been sold the system in the first place because it doesn't work with satellite internet (as the past year has clearly proven). He told me that LifeShield requires a broadband connection or a cellular based transmitter, neither of which I had. I tried one final time to reset the system with no luck. Our house doesn't even have a telephone line, so a wired broadband connection is impossible. As mentioned previously, even when the internet was working perfectly on all other devices, the security system would not be able to connect.

In conclusion, I am requesting to be released from the security contract with LifeShield due to three primary reasons:

1. Lack of Appropriate Internet Connection, but I was sold the system and monitoring anyway. Page 4 of the contract states "Your system requires broadband internet service (Cable, BPL, DSL, fiber or other) or a cellular based transmitter." Satellite internet is clearly not on this list for a reason and I feel that I was misled into purchasing the security system and monitoring package. The agent I spoke with to make my purchase knew we had satellite internet and never once mentioned this as a reason I could not purchase the system.

2. The System Never Worked Properly. Page 8 of the contract states that my contract may be terminated by LifeShield for any of the following reasons: "[Equipment] malfunctions so that is impractical for us to continue providing the services." Whether by choice or not, the security monitoring services I've been paying for each month have not been provided in a satisfactory manner at best, and currently these services are not being provided at all because the system is non-functional. I don't know if it is due to faulty equipment or an incompatible internet connection, but it doesn't work. "Your system generates excessive false alarms due to circumstances beyond our control." I have detailed this earlier in the e-mail.

3. Unprofessional, Incompetent Operators at Outsourced Dispatch Center. At no time were these operators helpful in any way. They were unable to help when the alarms were going off or when the system went offline or when I just had basic questions about the system. Once the sale had been made, all helpful customer service disappeared.

I would like to have my security monitoring contract with LifeShield terminated immediately with no cancellation fee. I will be returning all necessary equipment upon acknowledgement of my cancellation request. I am not requesting to be refunded for any of the monthly monitoring fees I've paid, even though I feel that I have been paying $34.99 a month for the past several months for a service without anything at all to show for it. I simply want to contract to be voided.

I will return all equipment I received with my initial LifeShield order as listed below:

- Console

- Keychain Remote

- Siren Detector

- 15 Door & Window Sensors

- Kit Base

- Motion SensorDesired Settlement: I would like LifeShield, Inc. to release me from the e-contract made on March 5, 2013 due to lack of appropriate internet connection and complete security system malfunction, with no cancellation fees assessed. I have been paying monthly fees for nearly a year for a service that has not worked and I refuse to pay any more money for a service I'm not even getting. I am willing to return all purchased security equipment as outlined above once my contract has been voided and I no longer owe LifeShield, Inc. any more money.

Business

Response:

--------- Forwarded message ----------From: T[redacted], Cansu<[redacted]@directv.com>Date: Tue, Dec 16, 2014 at 3:21 PMSubject: Response to Complaint by [redacted] ([redacted])To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Hello [redacted], Here is our response to the complaint by [redacted] (Complaint ID: [redacted]) LifeShield has canceled [redacted]’s account. There will be no early termination fee. [redacted] will receive a return label (from [redacted]) for sending the system back. Once the system is received and checked in, we will consider the account settled in full.Thank you very much,Cansu T[redacted]

Review: The alarm company has not met their obligation of the security contract. My home is to monitored and secured in return of me paying my monthly service. The alarm equipment has had many issues of not working properly to not working at all. This last time the main unit went out and I was informed that it was my fault, due to an electric issue that did not affect anything else in my house I was told that my electricity went out and surged the unit, and I informed them that that can not be because my electricity never went out and that the unit is on a surge protector. The alarm was no longer in service and instead of overnighting me a new unit they sent a unit in the mail and my house was not protected now going on four days. The contract has been broken a number of times because of faulty equipment. One time the front door sensor went out and instead of them replacing the unit (which they said they were going to do) they instructed me to replace a sensor from another part of the house and put there leaving the window without a sensor. The company has no customer service and I have been told that someone will call me back regarding me getting out of the contract because of failure of the unit working and no one will call back. A number of times the equipment has gone out and I'm constantly told one thing after another and that overtime it goes out the fault is on my end, never the equipment.Desired Settlement: I want to be dismissed from the contract and not pay an early termination fee because the contract has been broken and my alarm is not functional.

Business

Response:

Due to ongoing system issues, LifeShield has granted the

customers wish to cancel. The account has been canceled and there is no

early cancellation fee applied to the account. We apologize for the inconvenience caused.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On April 6 of 2013 I requested services with life shield home security services - I was told that I will be getting an email to confirm my requested, I gave a credit card to make my good faith payment and today I have not received an email or any communications from the company, but they continue to charge my credit card for services. I called to the company spoke with a supervisor who stated that she will be emailing me "my contract" this was 2 weeks ago and again no email from above company- I asked them to stop debited my card and they have fail to do so.Desired Settlement: I would like this company to stop billing my credit card and take their unused equipment back.

Business

Response:

-------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Fri, Sep 12, 2014 at 4:49 PM

Subject: [redacted] complaint ID [redacted]

To: "[redacted]" <[redacted]>

Cc: "[redacted]>, "[redacted]>

Hello [redacted],

Our response to the complaint by [redacted] (ID # [redacted]):

This customer came to LifeShield through [redacted]. The account was canceled on 8/6 and the customer was contacted about the resolution. We apologize for the inconvenience caused.

Review: I ordered LifeShield for a rental for my roommates and I as we were moving to the city. When you sign up you agree to a 2 year contract of monthly monitoring fees. After the 2 years we moved and I called to cancel the system noticing that I had already been billed for a 25th month (when the contract was for 24). I was informed that on page 5 of a 10 page agreement I consented to electronically there was a stipulation that I had submit a request to them in writing (60 days prior to the 2 year term expiring) to cancel or else I was automatically renewed for an additional 12 months. The fee for this was 12 months of monthly monitoring fees, or over $400. Explaining the situation the cs rep reduced the charge to $200. This was the last positive experience I had with LifeShield. I told her I would call back as I needed to check with roommates, she told me I had a month until I would be charged again.

I called about a week ago to discuss getting the $200 waived. We had fulfilled our contract, and were never notified that it would auto renew or that we had to notify them with the exception of the fine print of a contract from 2 years ago that I didn't even receive a copy of for my records. This time I asked to talk to a supervisor and had to ask at least 10 times before the rep would check to escalate things. She came back, told me they were all at lunch and they would call me back.

A week later and nothing. Called again, all reps were busy, asked to be called back, nothing. Called again today to talk to a supervisor who might have been just as efficient and understanding if he were a recording. After 10 minutes of him not getting my point and quoting some obscure page of a 730+ day old contract we are paying $200.Desired Settlement: $200 credited back to the card on file.

Business

Response:

This customer came to LifeShield through [redacted] so we at corporate were unaware of the issue. LifeShield will refund this customer the $200 charge. It may take 3-5 business days to appear on the customer's card. We have also called the customer to inform her of the refund but got a voice mail message. We will try again to let her know her request was approved.

Review: We called to cancel our services with Lifeshield a few weeks ago and the representative explained that there would be an early termination fee. She quoted us a fee of $326.00, stating that I was being charged a percentage of our normal monthly charge, for each month we had left on our contract. However she suggested that I try and find a friend of neighbor who would want to take over the contract, this way we wouldn't lose money. I thought that was a great idea and so I tried offering up our equipment for free, with the understanding that they would pick up our monthly monitoring costs of $36.00 per month. But after contacting an array of neighbors, family and friends, I could find no one, so called them back today to cancel, ready to pay the fee.

Imagine my surprise when I called back today and was told by Reggie, that I would have to pay over $1000.00 to cancel my monitoring system. I just about fell off my chair. I exclaimed that was not what I was quoted a few weeks earlier and said, according to your contract, that is not what I should have to pay. Sure enough, he looked through the computer records, found records of my last call and said, you are right. I thought it was settled and I was ready to finalize the deal, when he put me on hold and said he had to confirm. He came back a few minutes later and said he had to switch me over to another department.

A few minutes later I was speaking to another woman and she asked me for my customer #, etc. I told her, that I was switched over to her to finalize. She knew nothing about it. So I gave her my phone number, told her I had just spoken to Reggie. She said okay we can finalize and said it would be over $1000.00 to cancel my contract. Well by this time I was getting very annoyed. She said the only way to cancel was to pay this fee today and stated that that was their policy and I must have spoken to another company or called another number previously, for no one was authorized to charge me any other amount. I explained to her that they had record of my phone conversation and my finalized promised fee on record, so how could I have spoken to anyone else but them! Incredible.

She then explained that I had to pay the entire monthly cost for each month until the end of my contract. I then told her that's not what your policy states on the website. She also tried to tell me that I dealt with someone else when I bought the system, and that the number that I called today (877-945-7463) was a separate billing company. What? I never dealt with anyone else from the beginning. I bought the system online directly from Lifeshield and when I had a question months ago, I called the very same number listed on their website.

Just before I hung up she told me that she could talk to a supervisor but they wouldn't be back in town until next week. I then said that I was going to contact the Revdex.com and report this unscrupulous conduct.

Below is the actual statement referring to cancelling a 60 month contract (ours):

EARLY CANCELLATION FEE (60 Month)

IF YOU TERMINATE THIS CONTRACT PRIOR TO FULFILLING YOUR OBLIGATIONS DURING THE INITIAL TERM (INCLUDING BY FAILURE TO PAY), WE MAY CHARGE YOU AN EARLY CANCELLATION FEE EQUAL TO NINE DOLLARS ($9.00) MULTIPLIED BY THE NUMBER OF MONTHS REMAINING IN THE INITIAL TERM. THE EARLY CANCELLATION FEE IS A LIQUIDATED DAMAGE, NOT A PENALTY, AND WAS REASONABLY CALCULATED TO REPRESENT THE AMOUNT OF DAMAGE WE SUSTAIN WHEN CUSTOMERS BREACH THIS CONTRACT BY TERMINATING PRIOR TO THE END OF THE INITIAL TERM. WE RESERVE THE RIGHT TO CHARGE THE EARLY CANCELLATION FEE TO THE CREDIT OR DEBIT CARD YOU HAVE ON FILE WITH US.

Nowhere within the contract, nor on their site, does it state that you will be charged the total amount of your security system monthly fee, times the number of months left in your contract. If that was the case, why would anyone in their right mind cancel and pay the total amount, if they could simply continue the contract and base it out over your remaining months?Desired Settlement: I would settle for the $326.00 as originally quoted to me on the phone, earlier this month and recorded in their system. I will not pay $1000.00 and want my services terminated immediately. I will settle for nothing else and also expect a written apology from the company, immediately. I have read where others experienced the same kind of treatment on the phone from Lifeshield, so it looks like I am not alone.

Review: Received alarm system and installed. Contacted the company and they stated it was showing up on their system and that it would be monitored around the clock. Set the alarm off on purpose to see if they would call; they did, gave the them the correct password so the authorities would not be called. However, several weeks later the alarm did go off; no phone call, no authorities, nothing. An officer just happened to be passing by and heard the alarm. He came in the driveway and managed to get me up - this happened in the middle of the night. The alarm is on my shop. He told me the alarm was going off and wanted to know if everything was ok. He walked to the shop with me to check it out and I turned the alarm off. He wanted to know if the security company had called; no they did not. They didn't call the next day either. I contacted them and wanted to know what had happened and all they could say was they didn't know. There have been other times it has gone off and no one calls.Desired Settlement: I want some of the monthly monitoring fees back and out of the contract. I am paying for nothing. They are obviously NOT monitoring my system as they stated they would and I have asked to get out of the contract because of this. They are not holding their end of the contract and I don't want to deal with them any longer.

Business

Response:

Our lead customer advocate is looking into this complaint and the history of the account and will be in touch shortly with what we are sure will be a positive resolution to this complaint.

Review: Purchased home security system April.Touch screen was part of system.on July 7th this part stopped working,today after about seven calls,I don't have full access to my system and would like to void cntract.But I am told I have to pay to be given permision to close atter thirty days.They ask for time to repair or re place part.I think I think 55 days is time enough time to have made this decision.Desired Settlement: releaved of contract,return of other componets at no cost ,or new monitor.

Business

Response:

A Customer Service manager is reviewing the history of this account and the complaint attached. Immediate follow up will process within the next 4 days to reach an agreed to resolution.

Review: I spoke to Lifeshield.com, a home security provider, about needing a product that would provide dependable and worry free service and hardware for my large house. I was sold hardware, which I paid for upfront without much if any discount, in hopes that the product would do what the company promised it would do to provide me and my family protection. Instead, the equipment is plastic, antiquated junk that malfunctions all the time, runs out of battery, and in no way, shape or for provides enough coverage to protect my entire house as it was promised to me. It was simply a bait and switch and false advertisement. Lifeshield now has a collection agency sending me letters bullying and intimidating me falsely calming that I owe them $1,524.14? Are you kidding me?Desired Settlement: I simply no longer want to be held hostage to a product that was falsely promised that it would work wonders for me. I am more than willing to ship the equipment back, although I paid for it outright. Please stop harassing me with threatening letters or I may have to see assistance from CT's Attorney General's Office. I want the monthly contract to be terminated due to false advertising and lackluster product sold to me.

Business

Response:

In looking at the account history it appears there are currently 4 months of outstanding payments to date and the account had been sent into collections. The customer has been in contact with our lead customer advocate this week and they discussed some system concerns and what can be done to resolve outstanding issues. They decided on taking the next steps of fully evaluating the home for proper coverage, and potential need for cameras. We are hopeful that this customer and our lead customer advocate can come to a successful resolution with a goal of getting the account up to date and providing the best service possible in order to properly protect his home.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because, although I'm all about finding a resolution to this matter, is the fact that we're just putting a band-aid on the overall issue. I don't need a band-aid to resolve a security issue. Although I did appreciate the conversation, vendor does not have an "on-site" technician to come evaluate the house nor will their system take care of the equipment falling apart and provide security in open spaces that my house requires. If this vendor really cared about its customer they would take their equipment back and respect and accept the fact that their equipment does not provide the level of service my house required. [redacted], Life Shield's Customer Advocate who called me yesterday, was very candid in accepting the fact that their security cameras are not good and that the equipment does indeed fall apart. **. [redacted] and I both agreed that no one is at fault as their sales rep didn't deceive me by selling me equipment that wasn't up to par nor viable for my home, nor am I at fault for giving this system a try and not quitting much sooner than I should have. I respectfully ask that we terminate this relationship. If I get one more letter from a collection agency with this matter I will be left with no option but to call my personal attorney and my Attorney General's office for relief.

Regards,

Business

Response:

This customer had an extreme misunderstanding or misinterpretation of the communications that took place. His account had been closed and we went as far as reaching out to the outside collections agency that was pursuing him to see what we could do to have him removed from collections. His contract was voided and he was removed from collections. He had spoken to CS and our lead customer advocate numerous times and had always indicated an interest in keeping the system and we in good faith kept his contract valid, even though he was behind in payments for almost 5 months. Our good faith efforts here unfortunately caused more issues as this customer called a variety of times with various reasons for waiting to try to break contract and then saying he wanted to keep the system and try to pay. At the end we still allowed him to dissolve the contract and went as far as working with the outside collections agency to have him removed from their collections efforts.

There is nothing left for us to be able to do for this customer. We have exhausted options in an attempt to make them happy and fully resolve their issue with unpaid contracted balances. Per our first response to the Revdex.com regarding this complaint he talked to CS and told them he would take pictures of his home so he could have a personal security evaluation and we would possible be adding cameras into his system. After that call his rejection to the response came in and did not at all reflect the conversation that had taken place.

Review: Not providing full disclosures of the contract terms. Prolonging the timeframe for cancellations to lock a customer in contract terms. I saw the system and was very impressed with it. As the days rolled by, I found the contract terms were for 5 years which were not discussed. Jennifer promise to send out a addendum for 3 years but I hadn't receive it either. Instead of offering professional installation, I was told I could install the system. It took me 3 hours to set up the system, frustrated and ready to cancel service at that time and see it online. They did not offer professional installation and wasn't asked about the municipal requirements for the alarm permit. I understand they do not want to send the Touchpad Screen or Kindle Fire until they are sure customer will not cancellation.

Their customer service representatives I could do without but at some point I would need to speak one of them. The customer service reps that I've spoken to are lacking the soft skills to deal with the public/customers. I do not want to guess what else I haven't been told so they could secure another contract. That's scary!Desired Settlement: Provide Full Disclosure of the contract terms before the cancellation timeframe expires. Life Shield should send all equipment promised with package for activating service.

Business

Response:

Review: the company over charged my credit card of 35.99 and 2.99 I have called billing 4 times to get this corrected and they refuse to do so. customer service is very poor here at lifeshield. our monitoring service for the alarm did not start until yesterday oct 27 but they took it upon their self to start billing me early.Desired Settlement: refund the 35.99 and the 2.99 overcharge and the other 35.99 and 2.99 need to put on nov bill not oct.

Business

Response:

After an in depth review and research into the history of the account, plus opening our billing service provider to see exactly what charges hot his card we were able to determine that his credit card has been double billed. What is available to our regular customer service agents would not show this level of detail. [redacted] was contacted by our lead customer advocate and a refund has been processed. We also extended a free month of service for this inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

thanks for taking care of this problem and giving me a free month

Review: Unfortunately, this is my THIRD complaint against this company because they fail to follow up with their agreed to settlements and other commitments they make. As indicated in other complaints, they respond to the Revdex.com report and then do not call back an follow up. I have been through hell with these people. It is my ill wife, [redacted] that has handled this for me due to my having to work 1500 miles away. Her health is not good and this was to help her out to give her peace of mind on our property and it has done nothing but caused her additional stress and health issues because of what this company has put her through. AFter weeks and weeks of fighting with them and trying to get return calls since last Revdex.com report, they made an agreement of which she kept her end of the deal, but they failed to keep theirs.She was to receive a check in her name [redacted]. [redacted] of nearly $400 besides the last three months credit on her [redacted] credit card as a full refund. They sold us a bill of goods they could not deliver. The system did not perform and we were paying for months thinking our system was protected and it wasn't. She would call all the time and it took months for them to finally admit we were not getting the coverage. A FULL REFUND and interest accrued on [redacted] as to be returned via check in November when their agent picked up the system. We get promises, promises, but no delivery on the money owed. I have to keep paying $80 a month interest until this is paid, so they now owe me more because I based the amount on getting money back in November and it is now January. So, in addition the original amount I agreed too, I want $80/month interest for Dec and Jan for non-return of fully returned system and for services not received and paid for. These people have been nothing but a nightmare. The last guy, [redacted], that worked with me said he would follow through but his management even LIED TO HIM about them giving me all the credit immediately the weekend the good were returned.Desired Settlement: The amount of money promised which was $470 if given by November (plus the three months on card which [redacted] adjusts the interest on), including interest that won't be credited because they won't put on the [redacted] card and promised a check for. Now, it is TWO MONTHS past the date I was to get credit and they own me another $160 interest. They are deceitful liars that are hard to communicate with, do a lousy job of customer server and and lie about what their systems do over and over to people.

Business

Response:

Customer was contacted yesterday and informed the check, now cut by our parent company [redacted], was in hand and can be overnighted for delivery. These checks can take up to 30 days to process from start to finish through the payment system. CS agents here were confirming the shipping address for delivery yesterday. Check total is $439.26.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

My point is that this money was promised to me the DAY I TURNED OVER SYSTEM IN NOVEMBER. and it has TAKEN TWO MONTHS to get it back, adding additional interest to the credit card amount because they did not provide the money to return to credit card AS PROMISED in November. Even when they make agreement, they lie and do not follow though with them. I have had to call and call and call and call and call. They admitted the agreement they made with me in Novemeber THEY COULD NOT ABIDE BY AND I WAS TOLD WRONG. HOWEVER, I KEPT MY END OF THE BARGAIN. They are NO GOOD for their word. Only I was good for my word in this agreement.

They sell stuff that doesn't work, lie and deceive people over and over like they did with me for months and can't even execute an agreement correctly to end it once and for all. I am owed more interest because of this and; if not paid this, will sue them for it and for all the expenses and time they caused me getting a resolution.

Regards,

Review: In January of 2013 I placed an order for Lifeshield security system and monitoring and agreed to 2 year contract with 7 day money back guarantee. After receiving the equipment I changed my mind and returned the equipment back to them. Couple of weeks later when I called to confirm that they have received their equipment I was told that I was not allowed to break the contract at that point they told me it's a 3 year contract not 2. After numerous phone calls to customer service to get the refund I was informed that it is now a 5 year contract and they keep on debiting my account. Please help me with this matter.

ThanksDesired Settlement: Please have them cancel the contract for services that were never provided to me and refund my money.

Business

Response:

Our lead customer advocate has looked into the history of this account including all transactions and communications that took place. Our records indicate that $109.97 was spent when the system was purchased and $119.96 was collected for service fees. A total of $229.93 paid to date. We have reached out to speak with the complainant and left messages but have not been able to make contact with him to resolve this.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have not gotten any messages. Please send me contact information for the person that's handling this case at Lifeshield so I can get in touch with them directly

Regards,

Business

Response:

Our lead customer advocate spoke with [redacted] and agreed to an early termination fee allowing him out of the service contract for resolution to this case.

Review: I arranged to have a security system in my home through Life Shield. The product never worked. I tried numerous attempts to make this right and it still will not work. In have been paying for this in good faith for about 2 years. I have asked them to stop billing me. They do not. I feel this company is engaging in fraudulent business practices.Desired Settlement: I want them to stop billing me immediately. I would also like a refund for the last 12 months and an apology.

Business

Response:

[redacted] has been speaking directly with our lead cus[redacted]er advocate, [redacted]. [redacted] has had his account cancelled and contract removed based on deployment papers he provided.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is largely but not entirely satisfactory to me.

Terrible terrible system! It is "self installed" the sensors fall off daily. The burgulry alarm will go off during the day when no one is home and no entry's have been opened. I will be at work it tells me my doors are open when they clearly are not. IThere is no 30 day money back garrentee. IAfter having my system for 15 days I called to explain that I was not happy with the system or the customer service (they hung up 5 times on me when I mentioned canceling) and that I wanted to cancel the system. That I would pay for the 15 days I had it but no longer wanted to continue with them. They told me that unfortunately I would have to pay $525.00 in order to cancel... But I had not even had the system a full month. They still will not let me cancel. Terrible please do not purchase this system!

Review: This complaint focuses on the unfair, inhumane, and unacceptable enforcement of verbiage in a contract that wasn't discussed verbally by any one in the Life Shield employees in the past years having this alarm company. On December 16, 2014, I discussed with "BILL" at approximately 3:50pm, I would be cancelling two homes security systems. His question, "May I ask, why you are cancelling"? I stated to him, 'that it was "TOO" high. I cannot afford their prices anymore.He then stated that "his contract has termination fees of approximately $1,000,00 or more for one house, and approximately $400.00 or more for the other house. I'm highly upset , to say the least, that a million dollar Alarm Company would expect a senior, or any age to pay this 'exorbitant' charges. I totally feel this company has over stepped all reams fair justice and I consider this is in line to unfair practices and expectations of a consumer.Desired Settlement: #1. Require this company to admit not verbally addressing this large, unthinkable fees to cancel their alarm services when any consumer select their company.#2, If any fees are paid, they "MUST" be reasonable and not abusing their powers on any customer/consumer.#3. That this company be aware of the dramatic pressure that they have subjected me to in order to terminate their fine print. I ALSO STATED TO BILL THAT I WANT THE CANCELLATION TO BE EFFECTIVE ON 12-17-14. I ALSO STOPPED THE ALTOMAT.

Business

Response:

Hello,

Review: Hi,

My name is [redacted]. I purchased the renters Lifeshield security system over a year ago when I was renting a house on [redacted] CT. We had moved from my condo and had to find a place last minute to move to. We waited to set up the system as we were hectic with work and moving. We were unable to set it up due to large trim on the house doors also after that we were moving in with my parents due to the area not being very safe and they had their own system. I called to cancel and they told me it was too late because I had 30 days to cancel and it was past that. I asked what would happen if I cancelled my card, and they explained. I did not cancel my card and continued paying 39.98 every month for a year and explained at that time I wanted it to be cancelled at the end of the year (December 2013) since I wasn't even using it. I put a reminder in my iphone to call the beginning of December (3rd) and cancel the system. I called on December 3rd and I spoke with a support person and I explained the story and that I have been paying for a year for something I can't even used and want to be sure it is cancelled after the year is up. I also used the chat on their website. They told me there would be no problem I wouldn't be billed anymore after December. I just looked at my bank statement and I was charged on 1/3/14 and I am so upset about this. So I called ###-###-#### and spoke with a woman yesterday who told me she cannot look into the computer for that information so I need to call ###-###-#### tomorrow. I called that number today and spoke with a man who told me he does not see any phone call I made except for last January which is shocking to me. Now I had called the main support number on the website so how is it that there is no log of me called December 3rd and talking with someone about cancelling? Does every number have a different computer system that logs things, because that is ridiculous. I am now at the point of considering contacting my lawyer because this man told me there was nothing in his computer about me called in Decemeber 2013. It is beyond me how this could have happened because if someone tells me from Lifeshield that I am all set and it will stop being billed as of December then why would I be billed in January? I saw that I was billed in December 2013 but that was ok, so what would have trigge[redacted] me to call in December since I knew that would be billed? Now it is January and it is conveniently over the period for cancelling again because it was on an automatic renewal he tells me. I am furious because this was all supposed to be taken care of. I stated in the one phone call he has on record that I wanted it cancelled at the end of the year, and again when I called in December. Please help me to stop being billed. I cannot express how upset I am about this and how I cannot understand that my last call was not logged into their computers because it was to a different number. I was never directed to call that ###-###-#### number when I called in December 2013. I am working and in school and have so many bills so as you can imagine I would be on top of making sure I cancelled something I was not even able to use. Please let me know what you can do to help me. I still have everything in the box that has been sitting in my closet for over a year.

Thank you,

[redacted], CT [redacted] ###-###-####Desired Settlement: I want them to stop billing me and refund my January payment since it was cancelled as of December 2013.

Business

Response:

This is an [redacted] customer. [redacted] is a reseller of our LifeShield system. The account shows it was cancelled by [redacted] on 1/23/2014 per ** instructions. We believe the customer must have talked a [redacted] representative on 12/3 because we do not have a case showing a call from her at all between 8/28/2013 and 1/19/2014.