Lifestyle Communities, Ltd.

Lifestyle Communities response is somewhat inaccurate, unreasonable, and untrue in their statementsIt was unreasonable for Lifestyle Communities not to give me all the information they had about other residents not being able to fit their furniture
in the rental space, The lies their manager's and rental agents told to rent the space, and their blatant disregard for not wanting to work with me
when I told them that my furniture would not fitThey acted as if they did not careI would like to settle this matter out of court if Lifestyle Communities would see fitHowever, I will file a lawsuit in court if they decide not to
bring this matter to a close by the end of February I need a specific name and a managers number to make contact, or they can contact me by email or phone %

This is absolutely ridiculous I was told on 10/and on several occasions prior and after, apparently when the so called painting bill was issued, that there were zero problems with the apartment and I would receive my security deposit in full ($400) Now, this apartment complex is saying the leasing agent which they employ did not have the proper information They lied to me and kept part of my money after they stated it would be fully returned This is even more ridiculous that I painted myself on two occasions over the course of my YEARS at this apartment and paid out of my own pocket with ZERO reimbursement from this complex And now they are taking more money from me This is totally unprofessional I demand my money be returned immediately: $

February 19, 2015
To Whom It May Concern:
Please accept this statement as the response of the Farms at New Albany Park, Ltd. (“FNAP”) to the second rebuttal filed in the above-referenced matter.  In this second rebuttal, Mr. [redacted] again rejects FNAP’s response and further asserts that FNAP is responsible for his inability to fit his furniture into the Premises.  Notwithstanding, Mr. [redacted] stated in his rebuttal that he welcomes direct communication with FNAP in order to further discuss the matter.  As such, a representative of FNAP will contact Mr. [redacted] within the next five (5) business days in order to further explore a resolution.  In the event that Mr. [redacted] does not hear from a representative of FNAP within said time frame, it encourages him to call ###-###-#### and he will be relayed to the proper party.
Please contact me directly with any questions or for additional information regarding this matter.

Good Morning [redacted],Please see attached copy of lease for [redacted] in regards to complaint[redacted].  Let us know if you need anything else.Thanks,

LC believes that at this point we have met the customer's requests. If the customer does not agree, LC would like to invite the customer to reach out directly and let us know what they have not received that was requested, so that we can resolve this issue.

The Legal Department is in the process of investigating this complaint.

We are requesting to see where in the Condo Association bylaws that Lifestyle Communities (LC) can permanently bar a condo owner from the pool.  Please ask LC to send a copy to my email address or home address.

I am rejecting this response because:I have reached out to the LC, and have gotten NO SATISFACTION. THE CARPET DID NOT NEED REPLACED. It was replaced by a decision of the LC and per the pics they provided, the carpet was not damaged it just needed cleaned. And yes my rent did increase despite the claims of LC. They can keep my deposit, because I never imagined these crooks would return it. But I will not be responsible for a decision that was made for their beneift at my expense.  I did  NOT damage the carpet beyond normal wear and tear and the carpet did not need replaced. Their own photos show NORMAL wear and tear. That is all beside the fact that carpet replacement is the typical cost of doing business that is accepted throughout the real estate community. In regards to my complaint about them screwing up and taking my rent twice, I readily admit that my money was returned. But at no time did they ever attempt to rectify the situation to my satisfaction. It took three weeks of nearly constant phone calls to get the matter resoolved, their staff generally just didn't want to be bothered with it. I am sure had one of their pay checks not been paid, their reaction would have been different. In any case, my complaint is not about the rent, but about the fact that it establishes a generally poor pattern of customer service within the organization. One that continues even after the fact in that they refuse to admit they did anything wrong and they continue to claim I owe them for something that did not need replaced and that is commonly accepted as a cost of doing business in any case. 
Regards,
[redacted]

Please accept this statement as the response of Lifestyle Communities, Ltd. (“LC”) to the above-referenced complaint. The Customer raises several issues in his complaint, each of which will be addressed below. Regarding pet charges, Customer paid a nonrefundable pet deposit when he rented the unit,...

but never paid any other charges for having a pet. Customer signed a pet agreement when he moved in which states how the pet deposit works. Although he should have been charged an additional monthly amount for the time he had a pet in his apartment, Customer was never charged that amount due to an error on LC’s part. Thus, Customer in fact paid less than what he agreed to pay to have a pet in his apartment. LC is not and has never attempted to recoup any monthly pet charges from Customer. Customer cites two issues with his rent payments, both of which have been resolved. As to the issue with an inadvertent late rent payment, the issue has been resolved and the late fee was waived. As to the month where two payments were made, per LC’s records that appears to be an error on the part of either Customer’s bank or himself, and was not the result of any of LC’s actions. A refund was issued to Customer for his overpayment. Regarding the move-out charges for damage repair, both the carpeting and blinds were damaged such that they needed to be replaced. The carpeting was stained, and could not be cleaned or patched. Photos of the damage and the invoice for the total cost of carpet replacement are attached for the Revdex.com’s reference. The damage to the carpeting was above normal use, and as a result LC needed to replace the carpet 2 years earlier than it otherwise would have. Customer was charged only a pro-rated amount of the replacement cost based on the expected useful life of the carpeting. The blinds were damaged and needed replaced; photos are available but could not be attached. Customer was charged the cost of that replacement.   Customer damaged his apartment, and those damages cost money to repair. LC is not able to waive the charges. LC has provided documentation substantiating the damages and the repair costs to Customer, and respectfully requests that Customer make payment.

Please accept this statement as the response of Lifestyle Communities, Ltd. (“LC”) to the above-referenced complaint.  LC is committed to delivering a quality unit to each of our residents. Upon move-out, it was determined that the carpeting was not up to our standard and needed to be...

replaced. It seems that the Resident has misunderstood the decision-making process for this; regardless, LC did not have any obligation to consult with the Resident or get her permission prior to repairing the unit. When a resident has damaged a unit beyond normal wear and tear, the resident is responsible for the additional costs incurred in repairing the unit. In this case, the carpeting was installed in October of 2014 and was expected to last 5 years. Due to the damage to the carpeting, it needed to be replaced sooner. The Resident was only charged for the remaining 3 years of expected life of the carpeting. LC understands the Resident’s frustration at the expense of the carpet replacement, however we are not able to reduce or waive the charges.

While Lifestyle Property Management (LPM) is involved in
this matter as the property manager for the customer’s condominium, it is
important to note that the decision on when to make this repair rests with the
Condominium Association that governs the customer’s condominium.
The Association...

employed a general contractor to perform
concrete repairs to several buildings within the community over a period of
three years.  While that work was ongoing, LPM was hired as the
association's management company, and was asked to help manage the project to
completion.  The condominium owner in question had the concrete outside of
her unit worked on as part of the project in 2014.  After that repair had
been made, the Association's Board of Directors made the decision to stop all
concrete work outside of the scope of work for the large project.  After
an inspection of the concrete work in April of 2015, the Association Board of
Directors determined that the additional work needed on the limestone cap
outside of the owner's unit will not be the responsibility of the general
contractor who had previously performed the concrete repairs.  The
Association Board of Directors subsequently asked Lifestyle Property Management
to bid out the concrete work that was still needed.  LPM is currently in
the process of bidding out that work, and will be providing bids to the
Association Board of Directors to review and approve.  Once approved, the
association manager for LPM has made a note to make sure that this limestone
cap outside of the owner's building is one of the first repairs made on the
list.

Please accept this statement as the response of Lifestyle Communities, Ltd. (“Lifestyle Communities”) to the above-referenced complaint. In his complaint, Resident claims that the air conditioning unit in his apartment is not functioning and that the issue has not been resolved by Lifestyle...

Communities.  However, Lifestyle Communities has addressed the issue by providing Resident with window units in each bedroom and by completing each submitted work order in a timely manner. (See attached work orders).  After attempts to repair the air conditioning unit were made, it has been decided that the unit needs to be replaced.  Due to ordering parts, the replacement is scheduled to be completed on Tuesday, July 26th.

Please accept the following statement as the response of Lifestyle Communities (“LC”). Customer has been contacted by an LC representative to ensure he has a clear point of contact going forward, and it is LC’s hope that he finds this communication satisfactory. The refrigerator was missing during...

the rental period because it had been stolen a few days earlier and not yet replaced at that time. LC apologizes for the inconvenience that this matter has caused the customer. The customer will receive a refund of the rental fee, and will also receive a credit that may be used for a future rental of the clubhouse.

LC will remove the disputed bill for damages from the customer’s account. The customer will be sent an update account statement showing that there is zero balance left on his account. The collections agency has been notified not to pursue this bill any longer.

Good Morning,Please include the attached written documentation (email chain) of my efforts to resolve this issue andsupport my case. Unfortunately I cannot provide any documentation of the multiple phone calls I madeto both the local and corporate offices. I have not received any contact from Life...

Style Communitiessince the Februav 12 email from [redacted] advising me he was forwarding the matter on.I only became aware that this was sent to collections while I was reviewing my credit report this weekand discovered it. The collection agency has never contacted me either. I called them yesterday toadvise them that I was disputing this.Thank you for your assistance with this matter.

The customer’s pool access was turned off following an altercation with two other individuals during which the police were contacted, out of concern for the safety of those individuals and the community as a whole. We have been in contact with this customer, explaining that his actions were an...

unacceptable safety threat that resulted in having his pool access turned off to ensure the safety of others. At this time, we cannot reactivate his key card due to the security threat he poses.

To Whom It May Concern:
Please accept this statement as the response of the Farms at New Albany Park, Ltd. (“FNAP”) to the above-referenced complaint.  In this complaint, Mr. [redacted] requests that the charges assessed to his rental account and currently under collection be removed, that he be...

refunded for alleged damage sustained to his couch during his move-in process, and that he be refunded all rent paid while occupying the rental premises.  In order to meaningfully address the issue raised, it is necessary to understand the contractual obligations between Mr. [redacted] and FNAP and the facts that led up to this dispute.
On or about September 13, 2013, Mr. [redacted] entered into a lease agreement with FNAP (the “Lease Agreement”) to lease the premises located at 5946 New Albany Road West, New Albany, Ohio 43054 (the “Premises”).  He did so after first shaving the opportunity to inspect the Premises on two separate occasions.  Upon entering into that Lease Agreement, Mr. [redacted] agreed to pay all rent due until the Lease Agreement expired on September 30, 2014.  The total rent due under the Lease Agreement was Twelve Thousand Eight Hundred Forty Dollars ($12,840.00), payable in twelve monthly installments in the amount of One Thousand Seventy Dollars ($1,070.00).  Additionally, Mr. [redacted] agreed that, in the event he failed to pay the rent owed through expiration of the Lease Agreement, he would be obligated to pay a re-rental fee in the amount of Five Hundred Dollars ($500.00) to cover administrative expenses anticipated in re-renting. 
On or about February 8, 2014, approximately five months after Mr. [redacted] took possession of the Premises, Mr. [redacted] delivered a notice to FNAP that he intended to vacate the Premises , would no longer pay any additional rent and demanded that FNAP return all rent previously paid.  Mr. [redacted] cited several different reasons for his intent to vacate, all of which FNAP adamantly asserts are unfounded.  In particular, Mr. [redacted] alleged that FNAP used deceptive trade practices when its employees relayed to Mr. [redacted] that there was no history of tenants having difficulty fitting their furniture into their rental units, which FNAP maintains was a true statement. The fact that Mr. [redacted] was unable to move his furniture into the Premises due to its size could not have been anticipated by FNAP.  Furthermore, having had the opportunity to view and inspect the size of the Premises and the entryways leading to it, Mr. [redacted] had every opportunity prior to entering into the Lease Agreement to ensure that the Premises would accommodate his needs.  While FNAP can sympathize with Mr. [redacted]’s situation and the fact that, unbeknownst to FNAP, he was residing in the Premises without furniture for five months, FNAP asserts that Mr. [redacted]’s unfortunate situation is due to no fault of FNAP’s.  As such, in the event of default for failure to pay all rent owed, Mr. [redacted], like any other tenant who defaults in this manner, was subject to the consequences outlined in the Lease Agreement.  
Mr. [redacted] vacated the Premises on or about February 9, 2014 in default of the Lease Agreement.  Consequently, FNAP has properly assessed Mr. [redacted]’s rental account for all rent owed up through the date upon which FNAP was able to re-rent the Premises, the re-rental fee, and any applicable late fees and/or charges due to damages to the Premises.  At this, time, FNAP is unwilling to grant any of Mr. [redacted]’s requests and demands payment in the amount owed.
Please contact me directly with any questions or for additional information regarding this matter.

Please accept the following statement as the response of Lifestyle Communities (“LC”) to the above referenced complaint. The Customer wants LC to forgive the amounts he was charged for damaging the carpeting in his apartment unit. He asserts that the damage was “normal wear and tear” while in LC’s business judgement, it was damage beyond normal wear and tear that necessitated replacing the carpeting sooner than it otherwise would have had to be replaced. Recognizing that carpeting has a limited life and must routinely be replaced, which is a business expense, LC prorated the cost of the replacement based on the expected life of the carpeting. LC only charged the Customer for the amount by which he shortened the expected life of the carpeting. LC asks that the Customer make payment.

We have not actually received what we asked for yet. Once we receive what they agreed to, I will contact the Revdex.com and accept their response.

I am rejecting this response because:I was charged an additional amount of $25 per month for having a pet. The purpose of the pet deposit and the additional rent was to cover any damages the animal may have done. The first blind in question was in fact a result of the pet and should have been taken from the pet deposit (which I have been alternately been told was either a deposit or a license fee, depending on who at teh LC I wish to believe) The increase in rent continued from February 2015 until the September 2015, which is a period of time of 7 months and totaled $175.The carpet did NOT need replaced. Stains and wear are a normal part of having carpet. No effort was made to cleant the carpet. Some one at LC simply decided to replace it. Furthermore, carpeting (as well as painting and other repairs) are part of the typical on-going costs of having rental units. I have been in real estate for over 20 years and I am cerified in property management. This is simply an attempt on the part of LC to pass on normal operating costs to me. As to the issues with my rent, the issue was never resolved to my satisfaction. The lack of concern and/or follow up for their actions is the indicative of the business practices of this organization. In the end, I did receive the money that they took from me. But only after more than two weeks and numerous phone calls from me. No attempt was made on their part to compensate me for the inconvenience of them taking my money for this period of time. No one ever apoligized for their mistake. I had bills to pay and had to scramble to make ends meet due to their indifference.
Regards,
[redacted]