Lifestyle Communities, Ltd.

While the resident isn’t sure what she would like in order to resolve her issues, LC may be able to address these concerns. First, the leasing agent with whom the resident had a poor experience is no longer with LC, so it isn’t possible to get both sides of the story here. That being said, the...

Regional Property Manager, who is the corporate contact to whom the resident was referred, did work with this resident to complete the leasing process. It’s not clear where the confusion is, but the Regional Property Manager remembers working with this resident, and LC has emails showing that to be the case. So the resident did work with the appropriate manager from the corporate following her experience with the leasing agent.With regard to the issues this resident has with her townhome, LC wishes that it had had the opportunity to address any of the issues prior to this point. However, since moving in on May 5, 2015, the resident has not called or come in to the office to make any of the staff aware of the issues with her unit, nor has she filed any work orders to have any issues fixed. As to her complaints regarding finishes, it should be noted that all model units used for tours have the same finishes as the units that are leased, so the resident had the opportunity to see the finishes before leasing the unit.Regarding her electric bill, electricity for the community is done through Murfreesboro Electric. The resident is welcome to call them to discuss any concerns in regards to her electric bill. It is worth noting that other residents have found the electric bill for the resident’s unit type to be reasonable and there have been no other complaints about the electricity cost in over a year.LC wants to address these concerns as resident experience is critically important to us. LC requests that the resident compile a list of everything she would like maintenance to take care of and we would be more than happy to get it addressed – she should reach out to the staff in the leasing office at Henley Station once she has her list. The staff can also help her with how to file a work order so that any issue she might have in the future can be addressed as well. She is also welcome to bring in her electric bill to the office and staff will call Murfreesboro Electric with her to find out what is going on in that regard.

Please accept the following statement as the response of Lifestyle Communities (“LC”). LC has worked directly with the resident to resolve this issue. At this point, all of the resident’s demands have been met and it is LC’s understanding that both parties consider this matter resolved. Should the...

resident have any further concerns, LC encourages him to reach out directly.

FACTS: Fact 1: Lease was signed on September 12, 2013. Not "on or around September 13th" as you mentioned. You are using wordplay to create confusion, for especially when the matter goes to court. Fact 2: My furniture could not fit into the apartment due to narrow stairways and low ceiling. Fact 3: After mentioning that the stairway seem small, and with the low ceilings, Your rental agent and apartment manager assured me that I should have no problems, and that no one have had any problems before. I asked twice, your agents lied. There were other tenants that had the same problem. Fat 4: I asked if I could try the furniture first before signing the lease, your lease agent and manager told me no. And still assured me that I would have no problem. Fact 5: I signed the lease, then I tried to fit my furniture in. They did not fit. Fact 6: I asked to terminate my lease immediately after, the lease agent, and manager told me no.

We have come to a resolution on this complaint with LC.

We would like to keep the complain open until we receive everything that LC Preserve stated that they would give us. As of today, 12/17/16 we have received nothing from LC Preserve.

LC returns the full amount of security deposits to residents when there is only normal wear and tear on the unit at move-out. As part of dealing with normal wear and tear, some painting services are done at move-out at no charge to the resident. When there is damage beyond normal wear and tear,...

however, the cost of repairing that damage is deducted from the security deposit, and the remainder of the security deposit (if any) is then returned to the resident. In this case, additional painting work was necessary after the resident moved out, and so the cost of that additional painting work (but not the cost of painting work that is normally done during unit turn-over) was deducted from the resident’s security deposit before the balance was sent to her. The resident had painted the unit herself on two occasions during her occupancy. The first time, she painted it a color which was different from the colors used by LC. Following that, she asked LC to repaint it for her back to the original color. LC provided information on the original color, and offered to help her make arrangements with the painting contractor we normally use. The quote from the contractor came back at $2,500. She then decided to paint the unit herself.  LC did reimburse her the $110.84 for paint and supplies that was shown on the receipt she provided. Unfortunately, the resident’s painting jobs left the paint in such a condition that it was in need of additional work for correction. LC withheld the cost of painting services over and above normal painting services from the resident’s security deposit, but not the cost of the normal painting services done when units are turned over. In the process of painting her unit herself, the resident got paint on other surfaces – notably, the light colored paint she used was not kept off of the dark colored door frames. Pictures of this have been previously provided to the resident. Because of this, it was necessary to have the painters paint the entire unit including the trim and a use a second coat of paint, which cost an additional $220. The resident was only billed for the cost attributable to that additional painting work necessitated by the damage that she left behind.As to the confusion regarding the amount of her security deposit that would be returned, all of the information was likely not available when she first spoke to an LC representative. The resident’s lease expired on 9/30. When she began calling about her security deposit shortly thereafter, it is most likely that the bill from the painters had not shown up in the system yet, which could be why she was misinformed about how much she would be receiving. Please note that LC complies with legal requirements regarding the handling of resident security deposits in all regards, including providing an itemized list of any costs withheld from the security deposit when it is returned. A resident’s security deposit is never withheld for “no just cause”.Because LC only withheld the portion of the resident’s security deposit which is directly attributable to damage caused by the resident, LC will not be issuing a refund of the remainder of the resident’s security deposit.

Please accept this statement as the response of LC Idlewild (“LC”) to the above-referenced complaint.  After receiving the complaint, the regional manager contacted the former resident and resolved this matter.

The satisfaction of our residents is extremely important to LC Preserve Crossing. Because we always strive to deliver The Good Life, we work with tenants to seek resolution when there is an issue. We have worked with this tenant, as outlined below, and we encourage the tenant to reach out to us...

directly in order to continue trying to find a solution to this issue that works for both of us. In this tenant’s case, our maintenance technicians responded to calls regarding the heat in the apartment on several occasions. The tenant moved in at the end of October, 2014. The maintenance technicians checked the heat in the apartment on November 3, 2014, November 13, 2014, November 18, 2014, February 23, 2015, and February 25, 2015. In each case, the technician found that the heat was working appropriately, and providing heat to the first floor of the apartment unit. On multiple occasions, the technician noted that they discussed how the heat in the apartment operates with the tenant. On February 25, at the tenant’s request, the technician also inspected the weather stripping and windows to ensure that the apartment was properly sealed against the elements. LC’s records indicate that the heating was in fact working properly on each visit. In almost all of the cases, the maintenance technician was working with tenant to respond to tenant’s request within 24 hours. In the one instance where it was not resolved within that time, it was because the tenant was not home and the tenant’s dog did not permit the maintenance technician to enter; the next day, a maintenance technician was able to meet with the tenant. Despite the fact that LC made every effort to ensure that the apartment tenant is renting was properly heated, the fact that the tenant is not satisfied with the unit means LC is happy to work with the tenant to find a resolution. In this case, the solution LC and the tenant have been working on is to move the tenant to another apartment unit. The Senior Property Manager at LC Preserve Crossing has been trying to work with tenant, has made every effort to be responsive to tenant’s needs and requests, and remains willing to work with tenant to find a solution. On Thursday, March 5th, the tenant met with the Senior Property Manager at LC Preserve Crossing to discuss their utility bill and moving to a new unit. At that time, the tenant decided to transfer to another unit with a different floor plan. The tenant signed a new lease agreement and arranged to get keys to their new unit the following day. The Property Manager was able to waive the usual $500 transfer fee for the inconvenience to the tenant. The tenant did not appear the next day as arranged, and did not appear again the following week after agreeing to a rescheduled appointment to complete a lease buyout document. Over the weekend, the tenant filed this complaint and left negative reviews on other websites. It is not clear why the tenant agreed, after filing this complaint, to continue with the lease buy-out program if the tenant, as stated in this complaint, is not interested in transferring to another apartment unit. LC continues to be willing to work with the tenant under the lease buy-out program, or in another manner, to find an apartment unit that tenant will be happy to call home. LC encourages the tenant to reach out to us directly, because we want to work with the tenant in order to resolve this issue. LC is still willing to move forward with the new lease that tenant signed for a different unit. The tenant’s satisfaction is and remains important to us. With regard to the tenant’s energy bill, the tenant is encouraged to reach out to the energy company for explanation of rates and billing, including additional fees that may be charged to past-due accounts.