LifeVantage Corporation

We are not able to pull the original call because it was from so long ago, so we have refunded Order # [redacted] placed on 7/25/and Order # [redacted] placed on 8/25/The total refunded amount is $***, which is a 100% refund and includes refund for shipping There should be no more contact by the company to this customer

Complaint: [redacted] I am rejecting this response because:I already have submitted a handwritten signature It was just typed up and signed with MY HAND.I will not send anything else I will make sure to complain on every website I can about how ridiculous your company is Sincerely, [redacted]

We have contacted the customer, cancelled her order and will refund any monies owed We have already considered this situation and are discussing changes in the process

We apologize for the mix up At her request, we canceled her autoship, not realizing that she had an order on the way We have reached out to Heather, talked to her husband but still have not talked to her We have processed a full refund to her account and are still trying to communicate with her to ensure that all of her expectations are met Again, we apologize and hope to make everything right

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Also, the business refunded the amount requestedThis matter can now be closed Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We take distributor terminations very seriously and have policies and procedures in place to protect both the company and the distributor The Direct Selling Industry is a heavily regulated industry and the requirement for a "signature" to terminate is a standard practice by businesses such as ours If the complainant will simply submit the required signed request for termination, the termination will be completed

The complainant needs to understand that paying for orders of others, even family members, with your own credit card is not allowed in our Policies and Procedures. This is a common and reasonable protection against fraud and what we refer to as "bonus buying." That being said, if the
complainant will place future orders in compliance with our policies and procedures, we will approve the payment of commissions on the orders included in the complaint

This complaint should be resolved. A refund has been processed. Customer Support called the customer and left a message with the man who answered the phone

We
are not able to pull the original call because it was from so long ago, so we
have refunded Order # *** placed on 7/25/and Order # *** placed on
8/25/The total refunded amount is $***, which is a 100% refund and
includes refund for shipping. There should be no
more contact by the company to this customer

We have contacted this consumer and explained why the changes were made in the compensation plan. He listened, but it still hurts. We wish that we could pay everyone as much as possible all the time. However, there are times when changes are necessary to be fair; to pay those that
are actively working more and those that have not been active recently less. We need to be fair to those that are bringing in the business currently - to stay in business!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

As of 1/8/the customer's autoship had been cancelled as per their request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is OKFor the record, though, they only gave back $It is better than nothing!Thank you for your help!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We had two Customers with the same name, but from different states, enroll in May and June respectivelyTheir email addresses, as entered online, were identical. That is why the complainant has been receiving auto ship confirmation email of an order that he did not place
(also his account was not charged for those orders, it was only an error in sending out confirmations to the wrong person because of the email entries). The email addresses have been corrected and no further emails will be sent to the complainant. We did not and we will not charge the complainant for orders that he did not makeAlso, his name and personal information was only used in the instance of this mon email addresses, which were actually the result of these individuals inputting the same email address online.We trust that this clears up the issue

Complaint: ***
I am rejecting this response because:I already have submitted a handwritten signature. It was just typed up and signed with MY HAND.I will not send anything else. I will make sure to complain on every website I can about how ridiculous your company is
Sincerely,
*** ***

RMAs have been created for the full price of the product, sales tax charged and tax on shipping and handling. The refund is for $

Warehouse reported that One Probio, Axio Red, PhysIQ Cleanse, and Fat Burn; were not received or were not in resalable conditionRefund for was refunded on 5/29/2016, the dispute amount is We will set up a Manual Refund for the difference of $50 since his
initial email states that he was only returning 4PT, Anti-Aging, Micro, Kand marketing material and the total given to him was 622.78( per notes) Tell us why here

We have received and reviewed this complaint and are looking into what can be done to resolve this issue to the satisfaction of everyone We will provide an update when available