LifeVantage Corporation

Complaint: ***
I am rejecting this response because: When we purchased the products and paid by the credit cards, there were no rejection(s) for the salesThe company received full paymentsI called and they double checked our enroll situation and made sure that we are qualify to get commissionI called and emailed them many times from May to July to try to understand their policies and rules, I believe that there are records in their call lot, they can review themAt each time of the communication nobody ever brought up the payment issue, nobody said that it is not allowed to use same credit card to pay for products, the customer service staff emphasized on making us all on auto-shipping so the commission can be added on, and all three of us did from May to JulyBut at the end, no commissionIs this a scam? My payments and my family members' payments infoare in their system, they can tell us "no" at the time we paid if any of the payments against their policiesBut they didn'tAnd why they didn't use this as a reason/excuse to reject sales but now, use this as an excuse to refuse to pay commission? - This is not fair to the buyers I simply ask them to do what they have promised. I require the commission that we should get from the purchase we did in the past months, which is not a small amount. I don't see any solutions about if people don't have credit card, how they should payThat is the reason why I paid for my family members who wanted to buy the products but don't choose to use a credit card onlineThat might be a future issue, but at this time, they should pay the credit/commission we gained from all the salesTheir excuses are not acceptable
Sincerely,
*** **

We apologize for the mix up.  At her request, we canceled her autoship, not realizing that she had an order on the way.  We have reached out to Heather, talked to her husband but still have not talked to her.  We have processed a full refund to her account and are...

still trying to communicate with her to ensure that all of her expectations are met.  Again, we apologize and hope to make everything right.

As of Tuesday, January 5, 2016, the person making the complaint had been contacted and any issues resolved to their satisfaction.

We have contacted the customer, cancelled her order and will refund any monies owed.  We have already considered this situation and are discussing changes in the process.

As of today, January 11, the customer has been paid in full through Pro Pay.

We take distributor terminations very seriously and have policies and procedures in place to protect both the company and the distributor.  The Direct Selling Industry is a heavily regulated industry and the requirement for a "signature" to terminate is a standard practice by businesses such as...

ours.  If the complainant will simply submit the required signed request for termination, the termination will be completed.

We have released
the funds in the amount of $[redacted] which is the amount we show owing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have talked directly to the complainant and straightened out any confusion. It was not a matter of fraud, simply a mistake in processing the information.  The matter should be settled.Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Also, the business refunded the amount requested. This matter can now be closed.
Sincerely,
[redacted]

Concerning complaint # [redacted], we will contact and process a full refund.   Also, concerning  complaint #[redacted], we made several attempts to contact the customer and our calls were never answered nor returned.