Light Spectrum Enterprises Inc

We already issued a customer a FULL REFUND.Refund receipt attached.RegardsLSE INC

Customer is shipping the products back for a refund

The order has been reshipped to the customer early this morning! The customer will receive the bulbs in days.RegardsArthur

Refund will be issued within 24/72hrs

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I am rejecting this response
because: the business has received the products I shipped back to them and I am still waiting on my refundThey have not communicated since receiving the bulbs back
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We didn't ignore anything, its customer fully responsibility to ensure the parts are replaced properly by certified technician and personnel

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the seller doesn't seem to be fluent in English or understand the details of the complaint, doesn't answer any technical or manufacture questions about the questions about the poor quality bulbs {which have no markings that show part#, country of manufacture, wattage and voltage of the bulbs
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the seller doesn't seem to be fluent in English or understand the details of the complaint, doesn't answer any technical or manufacture questions about the questions about the poor quality bulbs {which have no markings that show part#, country of manufacture, wattage and voltage of the bulbs
Regards,
*** ***

The customer purchased bulbs: total price $60.39We shipped customer packages (bulbs each) total of $worth of product.***www.usps.comcustomer stating all are faulty, which is not trueWe been selling these lamps for over years and never had any
failures with them.We also just issued a customer a full refund amount that he/she paid $60.39Original Payment receipt attached.Refund Receipt attached as well.Regards

Hello, the full refund as requested of $was issued to the buyer and email confirmation with receipt has been sent to the buyer.Thank youLight Spectrum Enterprises, Inc

Hello, we never had any issues with refunding the customerCustomer still holds the goods for this purchase and not willing to ship them back.Once we receive the product back, we will process a full refund to the customer.RegardsArthur

We didn't ignore anything, its customer fully responsibility to ensure the parts are replaced properly by certified technician and personnel

The customer only purchased product, we sent the customer products (was 100% FREE)So the customer received products for price of 1.Customs claims both are not working, we been selling these lamps for over years now without any issues and ZERO occurrences when products are DOA.? The *** automotive lamps must be installed properly/professionallyThe improper installation can lead to bulb not firing properly with *** ballastCustomer was advised to check the *** ballast and seek professional installer to install the lights.? We also instructed the customer to ship the products back for a full refund.Please let me know if there any questions.RegardsYana

The replacement was shipped to the customer on 8/14/17***www.usps.com? LSE INC

This company is not being truthful...as I explained in my initial complaint that they DO NOT answer the phone and prior to receiving this Revdex.com complaint they were not responding
to emails? However, I received two lights on Friday 9/5/which is days from the date that I ordered the lights which were supposed to be here in 2-days...which is what I paid for...I did not receive them in that time frame....THE LIGHTS DO NOT WORK....THEY ARE NOT THE ONES I ORDERED....I ordered D2S lights and I was mailed D2C lights....I want them to refund my money ASAP and provide me with shipping information to return these lights to them at no cost to me![To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

The order has been reshipped to the customer early this morning! The customer will receive the bulbs in days.RegardsArthur

Hello, we never had any issues with refunding the customer. Customer still holds the goods for this purchase and not willing to ship them back.Once we receive the product back, we will process a full refund to the customer.RegardsArthur

The customer purchased 2 bulbs: total price $60.39We shipped customer 2 packages (2 bulbs each) total of $120 worth of product.[redacted]www.usps.comcustomer stating all 4 are faulty, which is not true. We been selling these lamps for over 8 years and never had any...

failures with them.We also just issued a customer a full refund amount that he/she paid $60.39Original Payment receipt attached.Refund Receipt attached as well.Regards

I ordered two small bulbs from this company almost two weeks ago. I've received a confirmation e-mail of the order, but no shipping information and nothing since.Their phone number is just an automated message to e-mail them. So, I e-mailed their sales team and have gotten no response at all. I went back through bank records and was charged for the order I placed. Additionally, my debit card was compromised and blocked this past week, and I suspect this company is involved as it's one of the only purchases I've made lately using it. I don't know how companies get away with this, but it's wrong.