Lighthouse Casualty Company

I do not find this complainant's name in our databaseIf a claim number is provided, I can further investigate this issue.Thank you,*** ***

While we can certainly understand the complainant's hesitancy to send information over the internet, the only PII that is being submitted is his telephone numberHe has provided that and more on this complaint aloneHe can also submit the images here and I can send them to the appropriate claims team.Thank you,Nick ***

This is the worst insurance company everTheir customer service is not polite at all and takes about an hour on hold to get a live personI filed a claim in march and could not get in touch with my adjuster for a month and a halfNow I'm still waiting for them to proccess my lean holder agreement I signed about weeks agoI have left the supervisor messages telling him I have a problem and he has still not contacted meWill never again go through this company again

Thank you for the opportunity to respond to this complaint and my apologies for the lateness of my response.I see from the claim notes that Lighthouse is having an issue contacting our insuredWe are in the process of finalizing the claim and making an offer but the insured will not respond
to calls or voicemailsWe are sending out an offer letter to which we hope to hear an answer from the insuredAs to the claimant's complaint about going through their own carrier, this is usually not an issue because their carrier will subrogate moneys to refund their insured.Thank you,***

We extended an offer to Mr*** in settlement of his claim on November 18, 2015. Mr*** has accepted the offer, has mailed us the settlement paperwork, and we have issued his settlement check

Thank you for the opportunity to respond to this complaintThe complainant's filing is dated 12/28/2015, which is well within the day guideline set by the IL Department of InsuranceThe complainant notified Lighthouse Claims Deptthat he would process through his own company since
they will pay storage fees and repairsThe complainant's insurance company will file a subrogation claim process with LighthouseOur adjuster is currently waiting on the claimant carrier to contact her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/04/10) */
Lighthouse Casualty would like to extend our sincerest apologies to Ms***; our actions were less than what she should have expected from her insurance companyWe experienced a change in staff and we missed the mark in processing Ms
***'s claim
Her new claims adjuster, *** *** has been in touch with her via phone and e-mail; even receiving paperwork as soon as this morningMr*** goal is to settle this claim within the next week
Lighthouse aims to ensure each one of our insureds receives the highest quality of service and this was an unfortunate circumstance to which we accept the fault
Again, our apologies to Ms***, we hope she is willing to move forward with resolution to this situation
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will be waiting to hear from you
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2015/01/28) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@lighthousecasualty.com
As Ms*** stated, she filed a claim with us online on January 15, A claim file was set up, her car was towed
to a body shop, an estimate was completed, repairs were authorized, and a check for the repairs was issued on January 21, 2015, six days from the first report of the claimWe have also spoken to the other driver's insurance company and advised that we will be pursuing a claim for reimbursement of the amount paid as we do not feel that Ms*** is at fault for the accidentI hope this information explains our handling of this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/06) */
Thank you for the opportunity to respond to Mr***'s complaint
After reviewing the notes, I see that our adjuster has been in contact with the claimmant in the past day and provided an update of informationWe are currently
awaiting response from our insured about the incident and have requested a police report from the Springfield, IL police department
Once we receive the police report, we should have a better review of the incident and make a decision on the claimWe appreciate Mr***'s patience in this matter as we attempt to resolve it in a timely manner
Thank you,
Nick ***
***@producersnational.com

At this time, we still are waiting on the reportAlso, per the Illinois Department of Insurance guidelines, the carrier has days to resolve the complaint from when it was first reportedWe received the initial loss report on 03/02/Lighthouse is well within the timeframe of this guideline.Thank you again,*** ***

Thank you for the opportunity to reply to this complaintPer the adjuster's notes, the last contact with the complainant was 02/23/At this time, she refused to take her vehicle to the recommended body shop because she said the shop was gang infested and refused to go thereThe
adjuster provided her two additional local shops to utilize and the complainant said she will review those shops and call back with her decisionAs of today, 03/02/2016, we have not heard from the complainant with a decisionA further conversation with the adjuster's supervisor resulted in no voicemail messages from the complainant at allHe said had he received the message he would call back but nothing was received.The adjuster is contacting the complainant today to find out if she has decided on a shopPer the IL Department of Insurance, companies have a day guideline to utilize toward a resolutionHowever, if the parties involved do not cooperate this may extend the time to resolve the claimThank you,
*** ***

This by far is the worst insurance company ever! Do not even try to use this company!! My husband had an accident April We've only gotten the run aroundNo one knows anythingThe auto place has yet to speak with someone with the insurance companyThey never return calls! We had to complain with the broker that sold us the insurance to receive a call back and with that, they knew nothingYou call Lighthouse, you're on the phone at least minutes waiting and when someone answers they pick up and hang immediately upNo hello or anything! Lighthouse says they spoke with the auto company but you talk to the auto place and they say no, they have not! As soon as I'm done writing this I'm writing the states attorney!! You might as well throw your money in the air and let it blow in the wind than give it to this company!! Absolutely useless!!

This insurance is the worst of the worst insurance you could ever getJust to start of with saying they never ever answer there calls is like the phones are program to never answer 2nd they are horrible at returning call I never got a Call backThey where suppose to call me to give me up dates about my phone never happen I drive to the head quarter office to speak with some oneWhich it was like minutes away from my placeJust to say try to give them a call as a existing customer and check if they answer the phones not as a new customer and you will know what I talk about good luck run while you still ahead save your self do not get this insurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Edward ***

Thank you for the opportunity to respond to this complaint.This claim was filed on 12/and a check was issued to the complainant on 12/Lighthouse is not even sure why a Revdex.com complaint was filed against us in the week it took to complete this claimEspecially since, in the state of Illinois,
insurance companies have a guideline of days to complete a claim as set by the Illinois Department of Insurance.Thank you,Nick ***

Initial Business Response /* (1000, 8, 2015/05/04) */
Mr.*** estimate was approved on 04/23/and a check was sent the same dayThis claim is closed, per our database
We sincerely apologize for the lack of communication between our company and our insured
Thank you,
Nick
***

This complainant has filed with the IL Department of InsuranceAt this time, we respectfully request the Revdex.com to close this complaintThank you,
*** ***